INDUSTRY FORUM

  • tsteeves

    Here’s the situation…I joined both RotoGrinders and DraftKings last April. Been playing on DraftKings ever since and browse RotoGrinders daily for its informative info and to keep up with dfs news. I’ve posted a few times but mostly just a floater. Yesterday morning I entered golf, college basketball, soccer and reserved entry into an nba contest for last night all with no issue. Went to work and did the usual, edit line-ups and follow my contests on my mobile again all with no issues. Suddenly last night at 7:10 I went to enter a line-up in my reserved nba contest and got a message that my account is completely blocked with the exception of monitoring my live contests and to email support. Of course I promptly did and received…

    (DraftKings)
    Mar 10, 7:19 PM

    Good evening,

    We noticed that your account was funded by cards/PayPal accounts both in your name and another person’s name. By inputting a payment method to participate in real money contests, the Authorized Account Holder affirms that the Authorized Account Holder is the lawful owner of the payment method account used to make any deposit(s) on the Website. It is a violation of our Terms of Use for any Authorized Account Holder to submit payment using any payment method that is not owned by the Authorized Account Holder.

    We have placed restrictions on your account pending verification. You may still log in to your account, however, you may not be able to deposit, withdraw, and/or enter new contests.. To verify your account, please send us the following: A picture of the front and back of Karin Balde***‘s, Tammy Steeves’, Michael Bald***‘s, and Teen Steeves’ driver’s licenses. A picture of your recent utility bill with your name and address displayed on the document. An explanation of any accounts used to fund your account that are not under your name. We may require additional information to verify your account. Once we have received that information, we can unlock your account. Thank you for your cooperation.

    Best,

    Customer Experience Associate
    DraftKings Inc.

    I’ll openly admit I didn’t read their terms of use at any point and didn’t realize funding my account with my husbands or my mother in laws visa debit was breaking any rules. In hindsight yes I should have known it could be an issue. That said it was against their rules and I would have been willing to use only my visa/visa debit moving forward had they simply contacted me at any point. In my opinion DraftKings should have handled this differently. I should add that I kept my name even after marriage and all my ID and visa accounts are in my name…Tammy Steeves. Anyways for 11 months I made deposits and withdrawals, at least 50+, using mine, my husbands (michael) and my mother in laws (karin) visa debit cards. Never once during that time did they reach out and say it was a violation of their terms and to only use my own. Fact is they accepted many deposits and sent many withdrawals from and to multiple cards any number of times but never once raised any flags. Some background info that I’ll share only because I think its relevant. Myself, my husband, his mother and our 4 kids all live in our house and pretty much pool our incomes to pay the mortgage and bills and such. So using any of the three visa debits is a daily thing and not out of the norm for our household. As for my sister Teen, she and I used a paypal account together 5 years ago for online purchases long before I even began playing dfs and I kept using the account through the years and the e-mail on file for paypal is mine and all cards and accounts linked to the paypal are in my name. This is verifiable through paypal. The only mention of her is when I log into paypal it says Hi Teen. So her ID is simply not needed and not going to happen for a few reasons. Firstly we don’t live in the same area or communicate much anymore and my family was very against any form of gambling and even though I’ve enjoyed dfs since my husband introduced me to it a year ago, I’m not willing to have my family know that part of my life. I’ve explained this all to DraftKings and have sent a copy of both mine and my husbands driver licenses and a copy of my energy bill, sent all the ID we have for my mother in law, which is a ontario health card, SIN card, her old age pension card and her outdated passport showing her landed immigrant status. She came to Canada in the early 60’s and got her landed immigrant status which was all you needed back then, went to work, got married and here we are 50 years later. Still DraftKings isn’t bending. For anyone that may wonder myself and michael both have single accounts at DraftKings but he hasn’t used his since I started playing regularly last year. He decided to use FanDuel exclusively and me DraftKings to avoid any chance or accusation of collusion or such. Like I said earlier being a frequent visitor to this site it really frustrates me to see the many threads basically proving collusion among players with seemingly nothing done yet I’m banned for breaking a rule I didn’t realize I was breaking since nothing was said by the site for almost a year.

    I respect the opinions of people on here and I’m asking for just that, your opinions on whether I should remain banned and move on or follow my instincts and address this further.

  • bowens1984

    • 2014 StarStreet MLB Playboy Mansion Finalist

    • RG Season Champion: NBA

    Can the title of this thread be changed to “when multi-accounting goes wrong”?

  • viciousphilpy

    I don’t think she’s multi-accounting, but I do think there are many here who have trouble communicating, both in reading comprehension and in clear distinct writing on the part of this woman, who is Tammy, not Teen. Teen is her sister. Her sister is an erroneous figure in her life who happens to have a long estranged association with her paypal account.

    Because her family isn’t made of money, Tammy sometimes borrows money from her husband or her mother in law. They funded her account multiple times. Unbeknownst to them, this violates Draftkings’ site bylaws.

    Because Draftkings needs to grow their brand, they offer referral bonuses, which needs to stop. This is a perfectly average person with an honest problem and she is being treated like a criminal. You guys should really be ashamed of yourselves.

  • barro

    @viciousphilpy said...

    I don’t think she’s multi-accounting, but I do think there are many here who have trouble communicating, both in reading comprehension and in clear distinct writing on the part of this woman, who is Tammy, not Teen. Teen is her sister. Her sister is an erroneous figure in her life who happens to have a long estranged association with her paypal account.

    Because her family isn’t made of money, Tammy sometimes borrows money from her husband or her mother in law. They funded her account multiple times. Unbeknownst to them, this violates Draftkings’ site bylaws.

    Because Draftkings needs to grow their brand, they offer referral bonuses, which needs to stop. This is a perfectly average person with an honest problem and she is being treated like a criminal. You guys should really be ashamed of yourselves.

    If you believe this story then I have a bridge to sell you.

    IMO Tammy, Michael and ‘Teen’ are prob all Steve who showers once a month and lives in his mother’s basement (which is why he used her CC and PayPal account)

    Let’s take a serious moment here. Even if you assume her story is real if one needs to seriously dip into family funds should one really be playing DFS? I know it’s not ‘gambling’ but addiction and risks are all the same.
    ‘Tammy’ learn you lesson about taking advantage of the industry (DK and Rotogrinders) and focus more on your family than DFS.

  • tasteitsucka

    Opie, you have a gambling problem. You should see someone about that.

  • Votts

    Anyone notice that “she” hasn’t posted replies since the accusation comments?? she was replying on the regular and immediately when other posters commented but all of a sudden “she” or He is gone.. I’m not accusing anyone of anything but just thought that was weird.

  • Kydanstar

    @bowens1984 said...

    Can the title of this thread be changed to “when multi-accounting goes wrong”?

    Lmfao!!
    Hopefully it all works out for you OP.

  • MVPAg08

    delete

  • Joe1Coal

    @bowens1984 said...

    Can the title of this thread be changed to “when multi-accounting goes wrong”?

    That sounds like it could be a good youtube series.

  • Whynot138

    may be totally innocent but reminds me of the posts on 2+2 back in the day making claims that their account was locked. the posts always went on for pages and with each page a bit more of the story was uncovered to the point where the OP almost always was involved in some very interesting plots

  • tsteeves

    @Votts said...

    Anyone notice that “she” hasn’t posted replies since the accusation comments?? she was replying on the regular and immediately when other posters commented but all of a sudden “she” or He is gone.. I’m not accusing anyone of anything but just thought that was weird.

    Two reasons I haven’t posted, Firstly I’ve taken the advice members on here gave me through private messaging which was to handle it quietly and directly with a Draftkings rep and secondly with numerous emails back and forth and many scanned documents sent to them, I’m mentally tired of the whole situation. To those that showed support both in public and in private messages thank you I appreciate it. To those who are skeptics Draftkings has admitted there is no concerns of multi accounts or any other violation other than the banking issue and here’s the last email I received

    Rep (DraftKings)
    Mar 14, 10:52 AM

    Good morning Tammy,

    Thank you for contacting us regarding this situation. I just want to clarify that you have not been banned from DraftKings but have your account restricted due to violating our multi-funding policy in the terms of use.

    It is our standard operating procedure to obtain ID’s of all individuals whom have attempted a deposit on an individual’s account. Obtaining these forms of ID is necessary for account reinstatement to ensure there has been no fraudulent activity on your account. In order to reinstate your account, we will require that you send us identification of all individuals with your account. I understand that this may be an inconvenience as you are not in close proximity to some of these individuals, however it will be required.

    We can simply remove the restrictions and reinstate your account once we receive the ID of Teen Steeves, however without this ID we will be unable to continue the verification process. I greatly appreciate your cooperation with this matter.

    Kindest regards,

    DK CS Rep

    Customer Experience Associate
    DraftKings Inc.

    As has been pointed out on here and been proven to them, none of my sister Teen’s visa/visa debit, bank accounts or anything else has ever been used to fund or withdraw. The email attached to my paypal is my personal email and the two credit cards and bank account attached to paypal are both mine and in my name. At this point I can’t satisfy Draftkings requests anymore then I already have so it seems known colluders/cheaters have more rights then I do.

    Like I said earlier this whole situation has been exhausting so I’ll only be checking in on this thread from time to time.

  • Defjux41

    Don’t understand why you can’t just supply Teen’s ID. They didn’t get this name out of thin air, so it’s connected to something. This is pretty straightforward.

  • carney259

    • 134

      RG Overall Ranking

    @tsteeves said...

    As has been pointed out on here and been proven to them, none of my sister Teen’s visa/visa debit, bank accounts or anything else has ever been used to fund or withdraw. The email attached to my paypal is my personal email and the two credit cards and bank account attached to paypal are both mine and in my name. At this point I can’t satisfy Draftkings requests anymore then I already have so it seems known colluders/cheaters have more rights then I do.

    Is Teen’s social security number associated with the PayPal account? You said her name was originally the name associated with the PayPal account, so it is possible that her social security number is as well? Paypal is more of a full banking service than just a conduit for payments by credit cards and bank accounts. They offer “PayPal Credit” to most accounts now. If payments made via PayPal were made through their Credit service (and I believe DK can’t see from their end whether incoming PayPal payments are made through PayPal credit or a bank account, etc.) you could potentially be exposing Teen to liability/collections if you can’t pay the money back. So if that’s the case, I don’t blame DK for demanding verification of Teen’s identity and/or confirming that she is aware you are using her account.

  • viciousphilpy

    @barro said...

    If you believe this story then I have a bridge to sell you.

    IMO Tammy, Michael and ‘Teen’ are prob all Steve who showers once a month and lives in his mother’s basement (which is why he used her CC and PayPal account)

    Let’s take a serious moment here. Even if you assume her story is real if one needs to seriously dip into family funds should one really be playing DFS? I know it’s not ‘gambling’ but addiction and risks are all the same.
    ‘Tammy’ learn you lesson about taking advantage of the industry (DK and Rotogrinders) and focus more on your family than DFS.

    I believe her, and you would too had you taken the time to actually read what she said.

    You know, I’ve worked with many people from many backgrounds, and people like you may be smart and hardworking, but you lack the patience to hear someone out when they are having a problem. Not everyone is a snake oil salesman.

    The tone of her writing is genuine and she is describing an average problem. Someone lending you $5 to make a deposit and play for a night is not the weirdest thing I’ve heard. A mutual Paypal account (which was never funded by Teen but has her information attached), is not the strangest thing in the world. To have a mixup cause a problem in paper work is very normal.

    To Teen: on a personal note, I would like to tell you that if you never see your sister you are going to have to change sites. If this were me and my father I would never play DK again. That’s unfortunate and I hope it’s not that way between you and your sister. However, if it is not a “never talk” situation, just tell Teen that you need a picture of her ID to take her off the Paypal account. She doesn’t need to know anything about DK.

  • Epicsic

    This happened with me years ago with full tilt poker and I learned my lesson then and that was before cell phones could snap quick photos . I had to scan my id and bills to the them. Big pain in the ass

  • dalakomyj

    Sounds shady.

  • yoteach

    • Blogger of the Month

    @viciousphilpy said...

    To Teen: on a personal note, I would like to tell you that if you never see your sister you are going to have to change sites. If this were me and my father I would never play DK again. That’s unfortunate and I hope it’s not that way between you and your sister. However, if it is not a “never talk” situation, just tell Teen that you need a picture of her ID to take her off the Paypal account. She doesn’t need to know anything about DK.

    Pretty dang funny, you have to admit, that you criticize people for their patience and reading comprehension; yet, you mess up a basic element of the story here in addressing this “To Teen:” when “Tammy” is the one it should be addressed to.

  • FkCoolers

    @tsteeves said...

    Myself, my husband, his mother and our 4 kids all live in our house and pretty much pool our incomes to pay the mortgage and bills and such.

    edit: Decided I don’t care.

  • GhostaVeli8701

    The intenet is filled with snarky, sarcastic, entitled little smart asses. It’s to the point that every nerd with a keyboard thinks that they’re cool becuse they can type with a sense of sarcasm.

    This lady has chosen to explain her personal life to hundreds of thousands of strangers whom she may never meet in life and all most of you lil trolls seem to wanna do is see it as an opportunity to brush up on “clever” internet asshole-ism at the expense of someone who simply asked if this was an issue that she should be banned for. You all should be ashamed of yourselves and to the MODs on this site you all need to do a better job of keeping bullshit like this to a minimum. You all are so quick to remove posts of a persons “full Lineup” from a thread but can’t seem to get a handle on the High School Level Trolling that goes on here DAILY.

    Tammy, on behalf of those who actually took the time to comprehend what you were saying i’m sorry that you’re having this issue. I had the very same issue during the 2015 NFL season when I used my girlfriends debit card to make a deposit into my account. It’s not an uncommon thing to do, especially when you’re pooling incomes in the same household. Unfortunately Draftkings has their rules (in fine print) that most of aren’t aware of because we don’t take the time read all of that when we first started out in DFS.

    That doesn’t make you a delinquent, dishonest or some Hacker Dude who’s stolen someone elses identity to fund your own gambling issues (lol) these things happen.

  • smutpeddlers

    Einhorn is a Man!!!!

  • FkCoolers

    @GhostaVeli8701 said...

    It’s not an uncommon thing to do, especially when you’re pooling incomes in the same household.

    It’s uncommon.

    Also, while I can understand people putting a soapbox on the ground every once in a while and then standing on it to decry trolling, the trolling in this thread wasn’t really all that malicious in my opinion.

    It really should be common sense that if you make an account somewhere that has your name and address and then your method of payment(s) are frequent and contain other people’s information, you may start being asked some questions about this.

    That’s more or less what happened here.

    I won’t pretend like I read the entire Terms of Service when I played because I didn’t, and still haven’t. I just know I wouldn’t take to a forum if I was in the OP’s position because DraftKings is taking a very reasonable line here.

    So it all ended up being TMI due to overreacting. So it goes.

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