• rars19

    I had created a FanDuel account like 4 years ago when I was maybe 13 or 14. The account eventually got banned because they found out I was underage and I couldn’t provide any ID. A few months ago when I turned 18 I made a new FanDuel account as I hadn’t played in years and honestly completely forgot about the account I had made when I was underage. Just a few days ago, on Saturday, I deposited for the first time and played some beginner contests as well as regular contests (because the beginner contests are very small, wanted to be in regular contests too), and I lost some $. I also lost on Sunday playing NFL, but then yesterday I made all of it back but $10 thru MLB. Today when I am going to join contests (no beginner contests or intermediate contests just normal contests) I put in all my entry fees and begin researching for the day. 10 mins later I come back and I’m logged out. I log back in and it says my account is permanently suspended. When I go to live chat they tell me that I am banned because I created multiple accounts even though the account was created years ago whilst I was underage and they told me that they will only be willing to pay me out $70 because the other $200 I won was from beginner and intermediate contests. I found this extremely scummy/scam-like by Fanduel because they allowed me to put in 3 separate deposits and to play in these contests in which I didn’t even win so FanDuel got their rake, I lost money, and got suspended. I could understand why they would only want me to get paid $70 because I guess technically I am not a beginner, but this thought never crossed my mind because I probably played in $20 worth of contests when I was underage before I got banned and because it was so so long ago. That being said, they are telling me that I am permanently suspended and there is nothing I can do to fix the issue at hand. I honestly did forget I had another account because I had it for such a short period of time and it was 4 years ago. I don’t understand why they can’t just reinstate my account and I show they all my proper identification and my social and everything. I know I am technically in the wrong 1) because I shouldn’t have made an account underage and 2) after I created an account when I turned 18 that was technically my second account. However, the account I created when I was underage is extremely old, I barely played on it at all, and I don’t find it fair FanDuel would let me deposit if they were just going to choose to ban me. I created my account when I turned 18 3 months ago and didn’t deposit until Saturday, FanDuel had plenty of time to figure out there was an account with the same name, address and phone number as the one I created. I know I am somewhat in the wrong but I feel as though FanDuel isn’t being completely fair, especially because they won’t just let me play on the site even if they only give me $70 of my $270 balance. Please let me know what you guys think. I am sorry for writing such a long post but responses and opinions on my situation will be greatly appreciated. Thanks

  • FDRep

    • FanDuel Representative

    @gaelicgirl said...

    For starters, you and your team could do a better job of following up on open questions. The topic of the change to the FD live page has been pushed down to Page 2 now, but on August 19th you said, “Hey guys, just wanted to give a heads up that we’re following the feedback and take it seriously. More to come soon. – NB”

    It would be nice if you could resolve this question – either way – before the start of NBA season. Thanks!

    Sure, happy to update you on the Live page.

    The product team working on it is incorporating all of the feedback into the next iteration of changes. What was initially launched was a subset of a much larger overhaul of the live scoring screens, and not the complete sum of the changes. With that said, the feedback was pretty clear so you’ll be seeing some changes to that screen very soon.

    - NB

  • FDRep

    • FanDuel Representative

    @drewcrawford03 said...


    Sent Nik an email about a specific FD issue I have… No response in over 48 hours.

    Just replied back. The weekends, as you might imagine, are a little busy.

    - NB

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