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  • gridironguru99

    I would like to understand how and why Rotogrinders continues to do business with FanDuel. By doing so you are complicit.

    The facts :

    Consistent outages averaging almost one per week for over a year

    Zero explanation for what happened and what was fixed, including a plan of action to prevent this from happening daily

    While they said today that their stat provider is down – why can’t they show ownership on players? This is THEIR platform.

    How do we know there is any transparency and lineups aren’t being altered?

    How do we know hacks aren’t occurring to improve lineups in game?

    Why is the community Ok with this?

    There are options:

    1) Mass chargebacks – hit them in wallet

    2) Demand transparency and pressure state AG office to create regulation that makes showing ownership mandatory at start times.

    3) Demand better from Rotogrinders. Where is the FanDuel management team ? Get them on here now to answer these questions.

    They are hiding and need to be exposed.

    Get Matt King CEO on here now

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    • Last Updated 1 year ago
  • jeffgo33

    I by no means suggest anything untoward, but I do find it very hard to understand what could have happened with the college football slates on Saturday that we’re now 39 hours past the first kickoffs and nothing has been done to fix/resolve this, at least public facing. It’s just weird.

    Edit: I’m speaking only about DK.

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    • Last Updated 1 year ago
  • hypegotti

    Dk really let off the hook still not paying college football by fan duel here

  • land_of_the_lock

    @fathalpert said...

    I understand you are saying you want RotoGrinders to hold FanDuel accountable, but wouldn’t it make more sense for the actual consumers of the product to do that?

    Corporations react all the time to the acts of those they have some sort of relationship with. (E.g., companies pull ads from a talk show that says/does something controversial.). They don’t depend on the consumers of the controversial product (talk show viewers, in the example) to take action.

    The reason is simple and obvious. The corporation has a vested interest in how the acts of the party they are related to impacts their own profit potential. If fanduel goes out of business, and/or if dfs players stop playing altogether, this is bad for RG. The rational move is for RG to throw their weight around to improve the situation, and not rely on joe fanduel customer filling out a service ticket.

  • wolfjb1

    Dang. Talk about terrible messaging with this original post.

    I can’t speak to the original poster’s intent, but what I take from this is:

    As an industry leader, RG has some power (the key is: “some” … not absolute) to hold FD accountable for FD’s incompetence by at least calling them out. Most people can agree that FD has become demonstrably inferior to DK over recent years.

    If FD makes more than negligible money from its relationship with RG, then RG has a bit of leverage to call out the company and at least figure out what’s going on and hold them accountable.

  • yisman

    The last finalized contest in my FD history is from 10/8. Everything from the weekend still ‘live’ with zero stats. This is crazy.

    DK still has CFB pending but they were able to handle NFL/MLB/NBA/NASCAR/MMA/esports/soccer.

  • jdtrey

    @yisman said...

    The last finalized contest in my FD history is from 10/8. Everything from the weekend still ‘live’ with zero stats. This is crazy.

    Weird – did you play anything since the 8th prior to football? My NBA entries from last night, UFC from Saturday and everything else closed fine – only NFL entries still show open for me on FD

  • gridironguru99

    @wolfjb1 said...

    Dang. Talk about terrible messaging with this original post.

    I can’t speak to the original poster’s intent, but what I take from this is:

    As an industry leader, RG has some power (the key is: “some” … not absolute) to hold FD accountable for FD’s incompetence by at least calling them out. Most people can agree that FD has become demonstrably inferior to DK over recent years.

    If FD makes more than negligible money from its relationship with RG, then RG has a bit of leverage to call out the company and at least figure out what’s going on and hold them accountable.

    What about the original post is “terrible messaging” ?

    My intent is to hold FD responsible in some way – because emailing support is long gone as an option and there’s zero regulatory body to oversee them in DFS. They are part of a group that “self-regulates”. So my intent was to alert RG that as their partner, they have power. And we as consumers need to demand more as well.

    Anyone who has played on FD this year has seen massive outages in MLB, NBA, CFP and NFL. The same thing – no live scoring, they blame their provider every time. It’s never an internal issues, there’s never a reason why it happened, nor a reason as to what is being done to prevent it again.

    Something else needs to be done. Yes, lawsuits will happen and I’m sure chargebacks from consumers too, but this is supposedly a massive company. There is clearly something larger going on here – solvency, a hack/cyberattack, something. No response from any FD execs at any level and we’re now at 48 hours from CFB yet they’re accepting money for NFL and MLB contests tonight.

    In what world or industry would this be allowed? So my ask is that RG start to wield some of its advocacy power as a partner and make a decision. They need to pressure FD into making this right for its users…it’s not their problem, but in essence, they chose to do business with FD, so now it is their problem.

  • gridironguru99

    @jdtrey said...

    Weird – did you play anything since the 8th prior to football? My NBA entries from last night, UFC from Saturday and everything else closed fine – only NFL entries still show open for me on FD

    Every sport but NBA saw some outage this weekend – which means they either get NBA stats from a different provider OR are lying to the public about the stats provider component and there’s a larger internal problem. Either way, the lack of transparency and response is damning.

  • jdtrey

    @gridironguru99 said...

    Every sport but NBA saw some outage this weekend – which means they either get NBA stats from a different provider OR are lying to the public about the stats provider component and there’s a larger internal problem. Either way, the lack of transparency and response is damning.

    Your points would make a lot more sense if they were true. Stick to the truth and it’s already a strong enough story. Making shit up about them having a ton of these outages every week and it affecting every sport is just patently false and doing nothing but hurting your argument.

    Yes FD has had a few issues this year, no it has not happened even remotely close to every week. DK has had some issues this year too, no one is perfect.

    You’re also jumping down their throats before they’ve even had a chance to piece everything together and attempt to make anything right – relax a little and you may actually find yourself happy with the outcome.

  • gridironguru99

    @jdtrey said...

    Your points would make a lot more sense if they were true. Stick to the truth and it’s already a strong enough story. Making shit up about them having a ton of these outages every week and it affecting every sport is just patently false and doing nothing but hurting your argument.

    Yes FD has had a few issues this year, no it has not happened even remotely close to every week. DK has had some issues this year too, no one is perfect.

    You’re also jumping down their throats before they’ve even had a chance to piece everything together and attempt to make anything right – relax a little and you may actually find yourself happy with the outcome.

    Slow your roll champ.

    About 6 weeks ago – FD accounts were literally locked and NBA action was down for 24 hours plus. In August it happened for NBA and MLB again. A simple search in these forums confirms such. By no means am I making shit up. If the outcome is 50% net losses back in FD credit vs full refunds, then that’s not acceptable.

    You’re upset like this is a one-off occurrence. This has gone in for a long, long time. It’s compounded but their unwillingness to have any form of customer service or go on the record with media. That will change soon enough. We need to pressure Matt King for transparency and the parent company Flutter Entertainment is a publicly trade company in the UK. There is serious money at stake here. No industry would allow this to happen repeatedly without a significant investigation.

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    • Last Updated 1 year ago
  • wolfjb1

    @gridironguru99 said...

    What about the original post is “terrible messaging” ?

    When you have a very valid point (RG can throw its leverage around to pressure FD to at least own its mistake, maybe make it right for users) commingled with extreme statements (seems pretty unlikely that the CEO would come here, and even less likely that RG could demand he come here; getting the AG to investigate, not to mention contacting 50 state AGs, seems like an uphill battle), your important and valid points become less effective.

  • Theguy49503

    @fathalpert said...

    I don’t really understand blaming RotoGrinders for a third-party stat provider outage on FanDuel. I understand you are saying you want RotoGrinders to hold FanDuel accountable, but wouldn’t it make more sense for the actual consumers of the product to do that?

    There seems to be a lot of paranoia here that FanDuel is trying to do something shady. What benefit would it be to them to have a massive failure on an NFL weekend and lose a ton of money due to angry consumers and make goods?

    The same thing is happening to DraftKings on their KBO product. I still haven’t gotten paid out from the last two slates. But I’m not going to blame another party or assume they are trying to cheat me somehow. All I can do is reach out to their costumer service or simply not play anymore if I don’t like/trust the product.

    I don’t think RG is getting blame but they have access to conversations and people potentially most folks don’t. I think the OP is asking for them to use their influence (if indeed they have it) to advocate for those who just want answers and clearly see things aren’t adding up. If DK and FD use the same stat provider and FD constantly has this issue then folks need answers or they will think something shady is going on since to my knowledge something shady has happen before

  • jdtrey

    Lmao repeating the same shit isn’t going to make it any more true. Yes FD has had a few issues this year, I acknowledged that, but you tried to claim it was weekly. This is probably the 3rd or 4th major issue for them this year, in a pandemic no less. What you’re referring to is when FD had some issues with sportsbook/fantasy accounts but by no means was that widespread – the vast majority of users still had full access to their accounts the whole time. You’re acting like FD owes you something at all – news flash, they don’t you anything at all. The stats will be compiled just like every other week – the winners will be paid out just like every other week. And for the inconvenience (that’s all it is) of you not being able to view live scores as they were happening on Sunday they’re offering many users some of their losses back.

  • WhiteyJones8

    I’m not a programmer but I can partially explain what is happening here. When your device (laptop, phone, etc) attempts to send data it goes through your ISP first. If your ISP gets too many packets from the same location it looks like a denial of service attack so your ISP blocks the packets. FanDuel’s site is expecting those packets of data and when they don’t arrive before the request times out FanDuel redirects you to the “we are having issues” page. If they lengthened the timeout settings it might help with some issues but it would also make them more vulnerable to a denial of service attack.

    They don’t really have any good options for fixing this

  • gridironguru99

    @wolfjb1 said...

    When you have a very valid point (RG can throw its leverage around to pressure FD to at least own its mistake, maybe make it right for users) commingled with extreme statements (seems pretty unlikely that the CEO would come here, and even less likely that RG could demand he come here; getting the AG to investigate, not to mention contacting 50 state AGs, seems like an uphill battle), your important and valid points become less effective.

    Duly noted. I don’t find it unreasonable for RG to reach out to Matt King to have him do a Q&A on here. This is a company that is owned by a publicly traded operations. I agree that the demand your AG is extreme but so is holding customer $ hostage and providing zero access to ownership data. How do we even know this slate was run clean? So many questions.

    Please don’t underestimate the volume of times that FD has been down with the exact same issues. It’s more than 3-4 times and while the pandemic would be a great excuse, the vast majority of technology companies are thriving right now during this period and have safeguards and backup operations and consist communications.

  • Avsrick

    The longer this goes, the more I start to think something more serious is at play than just a problem receiving stats. Especially now that DK has paid out the CFB from Saturday hours ago.

  • jdtrey

    FWIW ownership %s have been up on all contests since yesterday afternoon. I agree this is frustrating and annoying and SHOULD be avoidable but things happen to tech companies all the time that cause them to have to scramble. FD is claiming it’s an issue with the stat provider and that the stat provider is STILL having said issue. According to their twitter 4 hours ago the stat provider is still experiencing a major service disruption.

    As far as holding customers $ hostage, again I understand the sentiment but you have to realize that’s not what’s happening. This is not the same as NFL/NBA teams holding on to people’s money for tickets to games that they knew they were never going to make up. They aren’t holding people’s money for some arbitrary reason – they have to do so until they can get accurate results and verify them otherwise this would turn into a much, much bigger issue for them.

  • saltwater39

    FYI ownership %’s were NOT available yesterday nor are they still. Scroll back through FD’s customer support Twitter feed for outage and complication history this year, it’s definitely not normal for a company of this size to continue failing to correct and manage their issues regardless of who is at fault.

  • jdtrey

    @saltwater39 said...

    FYI ownership %’s were NOT available yesterday nor are they still.

    Sorry but ownership % has been on all FD contests since yesterday – not sure where you’re looking but I can see ownership for every single player I have in every FD contest (minus the LAC/NO game that hasn’t locked yet) and I have been able to since yesterday afternoon/early evening.

    And now FD is starting to bring in scoring data.

  • saltwater39

    I was not able to see any % in the FD Milly up to just a few minutes ago. I can now see the KC-LV game but that’s it.

  • Avsrick

    You must have a special account. No ownership % displaying for me. I am on iphone though. Have not tried to look on laptop.

  • gridironguru99

    I never had any access to ownership figures either through all NFL – just popping up now sproradically.

    So what you’re communicating then is even more alarming. Certain players knew ownership vs others. That is a larger problem. Thanks for uncovering that for us all too. This is a nightmare. Fairness and transparency are now out the window.

  • jdtrey

    You’re still grasping at straws and reaching I see..

    Ownership % has been showing since yesterday evening – well after every single game on the slate was locked.

  • gridironguru99

    @jdtrey said...

    You’re still grasping at straws and reaching I see..

    Ownership % has been showing since yesterday evening – well after every single game on the slate was locked.

    Do you work for the company? I 100% did not see any ownership figures for NFL at all at any point yesterday. If you say you did, that’s fine – but many of us did not. And that’s concerning. Not sure why you are upset at me – the messenger vs. the company that is causing this.

  • jdtrey

    I’m not upset at you at all, I just don’t think it’s productive to bend the truth to attempt to make your argument better when the flat out truth is more than compelling enough. I stated that ownership %s were viewable since yesterday afternoon/evening – if that wasn’t the case for you, that sucks. I didn’t even bother checking until the evening as I knew from the blurbs they put out before the morning games started that there were going to be issues with stats. The issue I have is you somehow turning that into another “breaking story” where some people had an unfair advantage when that wasn’t even remotely the case. I took issue with your original post because you were flat out making some stuff up to make your point sound better.

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