INDUSTRY FORUM

Comments

  • gridironguru99

    I would like to understand how and why Rotogrinders continues to do business with FanDuel. By doing so you are complicit.

    The facts :

    Consistent outages averaging almost one per week for over a year

    Zero explanation for what happened and what was fixed, including a plan of action to prevent this from happening daily

    While they said today that their stat provider is down – why can’t they show ownership on players? This is THEIR platform.

    How do we know there is any transparency and lineups aren’t being altered?

    How do we know hacks aren’t occurring to improve lineups in game?

    Why is the community Ok with this?

    There are options:

    1) Mass chargebacks – hit them in wallet

    2) Demand transparency and pressure state AG office to create regulation that makes showing ownership mandatory at start times.

    3) Demand better from Rotogrinders. Where is the FanDuel management team ? Get them on here now to answer these questions.

    They are hiding and need to be exposed.

    Get Matt King CEO on here now

    • Link
    • Last Updated 2 months ago
  • electrichaz3

    Its funny, I have been playing FD for my whole DFS “career” almost 6 years now. I love the site, the platform, the usability, and before covid I loved the support and VIP support options they have.

    I got mad on Sunday so I go create an account on dk throw 1k on there and play some showdown gpp’s. I absolutely hate the interface, my app constantly has a google ad in the middle of it. Furthermore, I am a player that enjoys making lineups by hand, so on FD I will register for about 50-100 linesups in gpp’s and have fun throughout the day making like 5 lineups an hour before the event starts. On DK its basically impossible to submit 50 lineups by hand as it is so clunky and does not display info like FD.

    Even with the recent FD issues, I have to say I am staying and wont be leaving unless an option outside of DK comes around.

    • Link
    • Last Updated 3 months ago
  • rausch180

    @Codyveo said...

    I still don’t fully understand why people think we should get full refunds for Sunday. It sucked majorly not seeing live scoring, but late swap was still there, sure you couldn’t see ownership of the early games, but it was easy to know who on the late games would be owned heavily. I mean I guess I could see wanting some type of small credit for the hassle but other than not knowing you won until Monday, it was business as usual for me. Not a popular thought but that’s my .02.

    I think it’s more to do with the management of the situation. They knew there would be a stats outage and reacted to it by waiting until all the money had locked in and then displayed a banner immediately about the issue.

    If they had notified people before via email or displayed some banner prior to choosing to enter about the problem then the fallout wouldn’t have been anywhere near as bad. It might have impacted on the numbers that cancelled their entries or chose to enter if forewarned, which only adds to the gripe. Us or them and they chose them, only it backfired and now will cost them more in reputation and directly in money.

  • kujo33

    Did anyone receive the 50% back yet?

  • mciama2000

    @rausch180 said...

    I think it’s more to do with the management of the situation. They knew there would be a stats outage and reacted to it by waiting until all the money had locked in and then displayed a banner immediately about the issue.

    If they had notified people before via email or displayed some banner prior to choosing to enter about the problem then the fallout wouldn’t have been anywhere near as bad. It might have impacted on the numbers that cancelled their entries or chose to enter if forewarned, which only adds to the gripe. Us or them and they chose them, only it backfired and now will cost them more in reputation and directly in money.

    Agreed, they knew about the issue Saturday from college football. Then the banner put up shortly before lock made it sounds like the issue was short term and would be fixed. Had they put something early in the morning saying there is a good chance live scoring won’t be available at all, adjust accordingly. I don’t think it would have been the issue its become.

  • BazookaDad

    @kujo33 said...

    Did anyone receive the 50% back yet?

    No, which is another issue. What a nightmare for FanDuel and for us as customers.

  • gridironguru99

    @BrentBoourns said...

    I gotta say, I mostly agree with @gridironguru99 … Look, does anybody blame RotoGrinders for a “major service disruption” to any company that ISN’T named RotoGrinders? No.

    But you also don’t have to be a crazy person to be annoyed by below-average transparency from a digital platform that has some of your money, personal info, and is experiencing a significant outage/disruption… I mean, what do you think the cause of the outage is? Is it because some intern tripped over a surge protector in Opta’s office? Because a couple of servers went down? I’m not a doctor, but I don’t think 2-day disruptions happen because somebody spilled Pepsi on the boss’s hard drive, or accidentally put the wrong desktop folder in the Trash.

    Therefore, it’s probably not ridiculous to entertain the possibility that an outage like this could be the result of, say, a breach of some kind? Maybe not, but in the event that a breach were the cause, demanding (or at least asking for) some transparency into how FD customers might be affected… doesn’t seem that crazy.

    Plus, if it’s not a breach and is just some sort of large-scale technical crapping-of-the-bed on Opta’s part, it’s also probably not unreasonable for an FD customer to think, “Huh, I mean, I understand accidents happen, FD, but maybe you should work with better data service providers, who own more than a single, sad solitary server, and don’t back up all of that data on a fax machine”… right!?!?

    Ok, so what should we do? Well, we could just do what @bhdevault so cutely suggests above… individual FD customers can just go ahead and ask questions or complain via automated FD support tickets. Yay! Hey, we might even get a response, an apology, the company line, or even a “don’t worry, it’ll be back up sometime in the next 1-500 hour(s), we promise!”

    That’s all super meaningful and helpful, to be sure. Just like it is to point out that, hey, we’re all consumers here, and we can show our dissatisfaction with the company’s product and customer service…with our feet! Yeah, we could take all our money out of FD and go somewhere else! Thankfully, with such a healthy array of highly-established, scaled, multi-platform and trustworthy DFS operators like FD and DK, there are SO many places we could go. SO, so many.

    But, WAIT. Hold the phone…what if we like FD? What if we don’t want to leave— we just want it not to suck?

    Here’s where RG comes in…wait for it…

    Imagine a world where DFS enthusiasts and FD customers might be able to turn to some kind of independent, third-party resource… maybe even an outlet that specializes in (or is even an authority on) DF news, info and analysis …that covers these various DFS platforms daily, works closely with them, and maybe even partners with them…

    Theoretically, in this alternate universe, that kind of resource might have sources at FD or DK of whom they could ask questions — maybe even get the inside scoop on what’s happening… or at the very least just use their size/standing/megaphone to apply some leverage and/or to obtain the kind of answers an individual FD customer might not be able to get…

    …then their writers/experts could report on it, or write about it, or podcast about it, all on their large digital content platform… and then FD customers would know what’s going on, and they’d love that platform, and tell their friends about it, and even pay to use it…and they wouldn’t have to yell into the empty well that is Twitter anymore…

    But maybe that’s all just a massive misunderstanding of what RG is…

    Thank you for this sentiment as it summarizes (more eloquently) my concerns for years. This is simply not good for the DFS space and will not continue much longer. At a certain points the lawsuits and bad PR eventually decay and you lose customers.

  • gridironguru99

    I am giving them a full week and then I will help lead the charge on a massive chargeback campaign. That truly might be the only way to fight them. get your money back…all of it. Yes it will mean never playing again on FD but realistically how much longer do you all think is left? There is a larger broader issue at play here beyond a “scoring glitch with a data provider”.

    No other business could do this without going belly up – esp a technology company.

  • yisman

    https://www.usbets.com/stats-outage-havoc-dfs/

  • Jvanspro

    @yisman said...

    https://www.usbets.com/stats-outage-havoc-dfs/

    Pretty much validate everything they’ve said. It’s not a conspiracy to rig the system as the op was implying. Just a data outage. Going to court over this will do no good.

  • gridironguru99

    @Jvanspro said...

    Pretty much validate everything they’ve said. It’s not a conspiracy to rig the system as the op was implying. Just a data outage. Going to court over this will do no good.

    Do you read? Did I say it was a conspiracy? Ask yourself HOW the stat outage happened. and WHY they have one server and one measly provider? If anything, it’s poorly managed. You keep playing there – meanwhile we’re all still waiting for our 50% back….

  • BazookaDad

    Despite ongoing issues with one of our stats providers, most completed, live & upcoming contests should now be running normally.

    That is what Fanduel has posted on their website and live scores are not updating. FD is so incompetent.

  • mjeffreys

    @kujo33 said...

    Did anyone receive the 50% back yet?

    I received a 50% “Manual Adjustment”, “Lossback Credit” earlier, which is what led me to this thread actually (because I was scratching my head and couldn’t figure out why it happened or what it was supposed to represent).

    There are some folks in this thread who are pretty fired up…and I get it, money is involved…but I’ll offer up a personal story with hope that it helps in some way. I live in a state where DFS was illegal until around a year ago, and I can assure you that any inconvenience related to the recent Fanduel stat issues is negligible compared to having to drive an hour and a half to the state line (and an hour and a half back) every weekend just to be able to sit in the parking lot of a state line welcome center to enter DFS contests (for a two to three year period). Hopefully thinking about that will help provide some perspective, because we’re all fortunate to be able to play DFS to begin with.

  • wolfjb1

    @Jvanspro said...

    Pretty much validate everything they’ve said. It’s not a conspiracy to rig the system as the op was implying. Just a data outage. Going to court over this will do no good.

    Agreed that it’s not a conspiracy but this article just validates the gross incompetence over at FD. DK had redundancies. A smaller site (Real Time) with three employees had a backup plan. FD didn’t. That’s because FD is incompetent.

    I also agree with the sentiment posted above: I hate FD but I still play on it. Because I want it to be better.

  • livetorace17

    Several have said it so far: the main issue here is not the lack of live scoring, or subpar makegoods or whatever else. The main issues here are honesty, transparency and communication.

    I agree with boourns almost entirely. The fact that they are essentially “hiding” behind an outage with no other communication is concerning. Do I think anything shady happened? Mostly no. They make too much money to throw it away over something like this. I think it was a legit outage, but they had no back up plan, piss poor management of the issue and even worse communication

    And probably the biggest issue I take (mainly because a large piece of my job focuses on crisis communications and I am trained in it) is that there was no honesty. No transparency. Almost no communication, at all.

    There was nothing about this “outage” listed until they got swamped with tickets about CFB not scoring. Then there was a banner in the lobby and thats all. There were no tweets, no response to my (and many other tickets) for hours and hours. So we’re all left scratching our heads and filling in the communication gaps. When there is an issue of some kind, you cannot let your consumers, customers or employees write your narrative for you. You must take control of the messaging and not let the rumor mill spin as it did, because now the damage is done.

    Perception is reality for a majority of people. The perception is: FD screwed them, FD is incompetent and the competition is better. Whether these statements are actually true or not is irrelevant if even a portion the consumer base believes them.

    It’s a shame because the app and website for FD are LIGHT YEARS ahead of DK, and I mean that sincerely. I hate DKs app with a passion and wont use it because it looks like a kindergartner built it and manages it – BUT their offerings are much better! If DK had FDs interface, I know myself and many others would play there exclusively.

    So what can we expect RG to do? I think the point was, RG and its content creators interview large tourney winners, especially when they are RG members. So why can’t RG ask FD for a comment? Or ask a friend that works there what’s up? Or something? Anything? Outside of that, maybe nothing.

    I agree too with boourns, we like FD and just want them not to suck.

    • Link
    • Last Updated 3 months ago
  • gridironguru99

    @livetorace17 said...

    Several have said it so far: the main issue here is not the lack of live scoring, or subpar makegoods or whatever else. The main issues here are honesty, transparency and communication.

    I agree with boourns almost entirely. The fact that they are essentially “hiding” behind an outage with no other communication is concerning. Do I think anything shady happened? Mostly no. They make too much money to throw it away over something like this. I think it was a legit outage, but they had no back up plan, piss poor management of the issue and even worse communication

    And probably the biggest issue I take (mainly because a large piece of my job focuses on crisis communications and I am trained in it) is that there was no honesty. No transparency. Almost no communication, at all.

    There was nothing about this “outage” listed until they got swamped with tickets about CFB not scoring. Then there was a banner in the lobby and thats all. There were no tweets, no response to my (and many other tickets) for hours and hours. So we’re all left scratching our heads and filling in the communication gaps. When there is an issue of some kind, you cannot let your consumers, customers or employees write your narrative for you. You must take control of the messaging and not let the rumor mill spin as it did, because now the damage is done.

    Perception is reality for a majority of people. The perception is: FD screwed them, FD is incompetent and the competition is better. Whether these statements are actually true or not is irrelevant if even a portion the consumer base believes them.

    It’s a shame because the app and website for FD are LIGHT YEARS ahead of DK, and I mean that sincerely. I hate DKs app with a passion and wont use it because it looks like a kindergartner built it and manages it – BUT their offerings are much better! If DK had FDs interface, I know myself and many others would play there exclusively.

    So what can we expect RG to do? I think the point was, RG and its content creators interview large tourney winners, especially when they are RG members. So why can’t RG ask FD for a comment? Or ask a friend that works there what’s up? Or something? Anything? Outside of that, maybe nothing.

    I agree too with boourns, we like FD and just want them not to suck.

    So what is our next approach? A boycott? I played close to $12k on FD this weekend and they gave me $100 and I have tweeted, DM’d, emailed and called their support team for 3 days now and have ZERO response. I too work in crisis comms and this is the exact OPPOSITE as to how you should respond and operate but they prey on the itch/rush that comes from gambling and they KNOW the crackheads will all come back and fill up their contests. It happened again for last night’s showdown. I have requested a full refund and told them I want it by Friday, but suggest that others start to vote with their wallets too. While we want a better FD, it’s apparent FD doesn’t want a better FD, they just want the rake and your deposits. We have no clue what happened, what the fix is and if they will be prevented. I stand by my comment that every week or so there is a significant outage on their site spanning different sports. Last night, it was MLB.

    The only other solution is a huge chargeback campaign to bring them to their knees. This ends our play with FD but they are rendered useless if we do this en masse.

    I welcome someone from FD to call or email me to address my concerns and those of the broader DFS community.

    • Link
    • Last Updated 3 months ago
  • depalma13

    When Awesemo and Moklovin are max entering after this, it’s pretty much a given, nothing will change.

  • gridironguru99

    @depalma13 said...

    When Awesemo and Moklovin are max entering after this, it’s pretty much a given, nothing will change.

    All I can do is not play and demand better. It’s a shame, seeing the RG single entry series being promo’d in high gear yet not one RG exec can have a Q&A with Matt King or someone at GFD to explain.

    I have “Hall of Fame” status with FD which means supposedly I have my own “personal VIP support” – again, just utter BS. I have not heard a peep from FD regarding my refund and waiting until Friday. Anyone that is a CA resident needs to realize we have significant rights pursuing litigation vs. FD or DK compared to others.

    It’s pretty amazing that Awesomo, moklovin and others would willingly move hundreds of thousands into this tech platform this weekend without any sort of response from FD. Just such a risky business.

  • JustDFSin

    @gridironguru99 said...

    So what is our next approach? A boycott? I played close to $12k on FD this weekend and they gave me $100 and I have tweeted, DM’d, emailed and called their support team for 3 days now and have ZERO response. I too work in crisis comms and this is the exact OPPOSITE as to how you should respond and operate but they prey on the itch/rush that comes from gambling and they KNOW the crackheads will all come back and fill up their contests. It happened again for last night’s showdown. I have requested a full refund and told them I want it by Friday, but suggest that others start to vote with their wallets too. While we want a better FD, it’s apparent FD doesn’t want a better FD, they just want the rake and your deposits. We have no clue what happened, what the fix is and if they will be prevented. I stand by my comment that every week or so there is a significant outage on their site spanning different sports. Last night, it was MLB.

    The only other solution is a huge chargeback campaign to bring them to their knees. This ends our play with FD but they are rendered useless if we do this en masse.

    I welcome someone from FD to call or email me to address my concerns and those of the broader DFS community.

    Be careful with the chargeback especially thru paypal. If you use paypal to dispute they wont respond. Wait the alloted time than escalate. This is the problem you will face. If you do it a certain amount of times paypal will terminate your account

  • ponzicrash

    How do I get in contact with them other than waiting 3 days for them to email me back? They credited the Bargain Bin Bonus winnings as an unwithdrawable bonus. It hasn’t worked this way in the past and all I got from support was that it was credited as an unwithdrawable bonus.

    • Link
    • Last Updated 3 months ago
  • sochoice

    • 2017 DraftKings FBWC Finalist

    • 2017 FanDuel WFFC Champion

    Why are you still playing FanDuel if you are so upset with it? We all know why, but maybe you need to ask yourself.

  • jg005

    one Sunday screw up i can live with but, two weeks in a row is absolutely unacceptable. I am done playing on fanduel even though i know no one cares. The fact they cant even settle the contests so people can use remain funds is an absolute joke.

  • wolfjb1

    This time apparently FD is just pretending that everything was fine. It wasn’t. I thought it spoke volumes that on the RG podcasts last week no one really said anything about it. On one pod, a host was basically mocking people who complained. I would venture to guess that there was an edict from the top at RG, to instruct the hosts to not complain about FD, not make fun of them, etc.

    To those who say “why are you playing on a site that you complain about” I just shake my head and have a hard time understanding that line of reasoning. Because we like DFS. We have had fun (and/or made a profit) playing on FD. We’ve seen it be good.

    I withdrew all my money from FD (although about $140 remains because it’s “FanDuel bucks” or whatever they call it).

  • TubScout

    @ponzicrash said...

    How do I get in contact with them other than waiting 3 days for them to email me back? They credited the Bargain Bin Bonus winnings as an unwithdrawable bonus. It hasn’t worked this way in the past and all I got from support was that it was credited as an unwithdrawable bonus.

    I would like to know why this is also. The Adam Sheheen Bargain Bin paid $1600. Why is it a bonus that’s unwithdrawable?

  • gridironguru99

    @wolfjb1 said...

    This time apparently FD is just pretending that everything was fine. It wasn’t. I thought it spoke volumes that on the RG podcasts last week no one really said anything about it. On one pod, a host was basically mocking people who complained. I would venture to guess that there was an edict from the top at RG, to instruct the hosts to not complain about FD, not make fun of them, etc.

    To those who say “why are you playing on a site that you complain about” I just shake my head and have a hard time understanding that line of reasoning. Because we like DFS. We have had fun (and/or made a profit) playing on FD. We’ve seen it be good.

    I withdrew all my money from FD (although about $140 remains because it’s “FanDuel bucks” or whatever they call it).

    Yup, that’s the premise of my whole post, but I get flamed. The reality is money talks and FD thinks (dumb decision) it can get by as one of two major players in the DFS space. I look forward to Barstool rolling out a platform and wiping FD’s ass with it.

  • madmanjayWV

    So did everyone get their 50% max $100 back or not?
    I only played the MILLY MAKER week b4 last and did an entry for this week’s slate at least with the ticket they credited.

  • X Unread Thread
  • X Thread with New Replies*
  • *Jumps to your first unread reply

Subforum Index

RotoGrinders.com is the home of the daily fantasy sports community. Our content, rankings, member blogs, promotions and forum discussion all cater to the players that like to create a new fantasy team every day of the week.

If you or someone you know has a gambling problem, crisis counseling and referral services can be accessed by calling 1-800-GAMBLER (1-800-426-2537) (IL). Gambling problem? Call 1-800-Gambler (NJ/WV/PA), 1-800-9-WITH-IT (IN), 1-800-522-4700 (CO) or 1-800-BETS OFF (IA). 21+. NJ/PA/WV/IN/IA/CO/IL only.