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I would like to understand how and why Rotogrinders continues to do business with FanDuel. By doing so you are complicit.

The facts :

Consistent outages averaging almost one per week for over a year

Zero explanation for what happened and what was fixed, including a plan of action to prevent this from happening daily

While they said today that their stat provider is down – why can’t they show ownership on players? This is THEIR platform.

How do we know there is any transparency and lineups aren’t being altered?

How do we know hacks aren’t occurring to improve lineups in game?

Why is the community Ok with this?

There are options:

1) Mass chargebacks – hit them in wallet

2) Demand transparency and pressure state AG office to create regulation that makes showing ownership mandatory at start times.

3) Demand better from Rotogrinders. Where is the FanDuel management team ? Get them on here now to answer these questions.

They are hiding and need to be exposed.

Get Matt King CEO on here now

Its funny, I have been playing FD for my whole DFS “career” almost 6 years now. I love the site, the platform, the usability, and before covid I loved the support and VIP support options they have.

I got mad on Sunday so I go create an account on dk throw 1k on there and play some showdown gpp’s. I absolutely hate the interface, my app constantly has a google ad in the middle of it. Furthermore, I am a player that enjoys making lineups by hand, so on FD I will register for about 50-100 linesups in gpp’s and have fun throughout the day making like 5 lineups an hour before the event starts. On DK its basically impossible to submit 50 lineups by hand as it is so clunky and does not display info like FD.

Even with the recent FD issues, I have to say I am staying and wont be leaving unless an option outside of DK comes around.

I think it’s more to do with the management of the situation. They knew there would be a stats outage and reacted to it by waiting until all the money had locked in and then displayed a banner immediately about the issue.

If they had notified people before via email or displayed some banner prior to choosing to enter about the problem then the fallout wouldn’t have been anywhere near as bad. It might have impacted on the numbers that cancelled their entries or chose to enter if forewarned, which only adds to the gripe. Us or them and they chose them, only it backfired and now will cost them more in reputation and directly in money.

Did anyone receive the 50% back yet?

Agreed, they knew about the issue Saturday from college football. Then the banner put up shortly before lock made it sounds like the issue was short term and would be fixed. Had they put something early in the morning saying there is a good chance live scoring won’t be available at all, adjust accordingly. I don’t think it would have been the issue its become.

No, which is another issue. What a nightmare for FanDuel and for us as customers.

Thank you for this sentiment as it summarizes (more eloquently) my concerns for years. This is simply not good for the DFS space and will not continue much longer. At a certain points the lawsuits and bad PR eventually decay and you lose customers.

I am giving them a full week and then I will help lead the charge on a massive chargeback campaign. That truly might be the only way to fight them. get your money back…all of it. Yes it will mean never playing again on FD but realistically how much longer do you all think is left? There is a larger broader issue at play here beyond a “scoring glitch with a data provider”.

No other business could do this without going belly up – esp a technology company.

https://www.usbets.com/stats-outage-havoc-dfs/

Pretty much validate everything they’ve said. It’s not a conspiracy to rig the system as the op was implying. Just a data outage. Going to court over this will do no good.

Do you read? Did I say it was a conspiracy? Ask yourself HOW the stat outage happened. and WHY they have one server and one measly provider? If anything, it’s poorly managed. You keep playing there – meanwhile we’re all still waiting for our 50% back….

Despite ongoing issues with one of our stats providers, most completed, live & upcoming contests should now be running normally.

That is what Fanduel has posted on their website and live scores are not updating. FD is so incompetent.

I received a 50% “Manual Adjustment”, “Lossback Credit” earlier, which is what led me to this thread actually (because I was scratching my head and couldn’t figure out why it happened or what it was supposed to represent).

There are some folks in this thread who are pretty fired up…and I get it, money is involved…but I’ll offer up a personal story with hope that it helps in some way. I live in a state where DFS was illegal until around a year ago, and I can assure you that any inconvenience related to the recent Fanduel stat issues is negligible compared to having to drive an hour and a half to the state line (and an hour and a half back) every weekend just to be able to sit in the parking lot of a state line welcome center to enter DFS contests (for a two to three year period). Hopefully thinking about that will help provide some perspective, because we’re all fortunate to be able to play DFS to begin with.

Agreed that it’s not a conspiracy but this article just validates the gross incompetence over at FD. DK had redundancies. A smaller site (Real Time) with three employees had a backup plan. FD didn’t. That’s because FD is incompetent.

I also agree with the sentiment posted above: I hate FD but I still play on it. Because I want it to be better.

Several have said it so far: the main issue here is not the lack of live scoring, or subpar makegoods or whatever else. The main issues here are honesty, transparency and communication.

I agree with boourns almost entirely. The fact that they are essentially “hiding” behind an outage with no other communication is concerning. Do I think anything shady happened? Mostly no. They make too much money to throw it away over something like this. I think it was a legit outage, but they had no back up plan, piss poor management of the issue and even worse communication

And probably the biggest issue I take (mainly because a large piece of my job focuses on crisis communications and I am trained in it) is that there was no honesty. No transparency. Almost no communication, at all.

There was nothing about this “outage” listed until they got swamped with tickets about CFB not scoring. Then there was a banner in the lobby and thats all. There were no tweets, no response to my (and many other tickets) for hours and hours. So we’re all left scratching our heads and filling in the communication gaps. When there is an issue of some kind, you cannot let your consumers, customers or employees write your narrative for you. You must take control of the messaging and not let the rumor mill spin as it did, because now the damage is done.

Perception is reality for a majority of people. The perception is: FD screwed them, FD is incompetent and the competition is better. Whether these statements are actually true or not is irrelevant if even a portion the consumer base believes them.

It’s a shame because the app and website for FD are LIGHT YEARS ahead of DK, and I mean that sincerely. I hate DKs app with a passion and wont use it because it looks like a kindergartner built it and manages it – BUT their offerings are much better! If DK had FDs interface, I know myself and many others would play there exclusively.

So what can we expect RG to do? I think the point was, RG and its content creators interview large tourney winners, especially when they are RG members. So why can’t RG ask FD for a comment? Or ask a friend that works there what’s up? Or something? Anything? Outside of that, maybe nothing.

I agree too with boourns, we like FD and just want them not to suck.

So what is our next approach? A boycott? I played close to $12k on FD this weekend and they gave me $100 and I have tweeted, DM’d, emailed and called their support team for 3 days now and have ZERO response. I too work in crisis comms and this is the exact OPPOSITE as to how you should respond and operate but they prey on the itch/rush that comes from gambling and they KNOW the crackheads will all come back and fill up their contests. It happened again for last night’s showdown. I have requested a full refund and told them I want it by Friday, but suggest that others start to vote with their wallets too. While we want a better FD, it’s apparent FD doesn’t want a better FD, they just want the rake and your deposits. We have no clue what happened, what the fix is and if they will be prevented. I stand by my comment that every week or so there is a significant outage on their site spanning different sports. Last night, it was MLB.

The only other solution is a huge chargeback campaign to bring them to their knees. This ends our play with FD but they are rendered useless if we do this en masse.

I welcome someone from FD to call or email me to address my concerns and those of the broader DFS community.

When Awesemo and Moklovin are max entering after this, it’s pretty much a given, nothing will change.

All I can do is not play and demand better. It’s a shame, seeing the RG single entry series being promo’d in high gear yet not one RG exec can have a Q&A with Matt King or someone at GFD to explain.

I have “Hall of Fame” status with FD which means supposedly I have my own “personal VIP support” – again, just utter BS. I have not heard a peep from FD regarding my refund and waiting until Friday. Anyone that is a CA resident needs to realize we have significant rights pursuing litigation vs. FD or DK compared to others.

It’s pretty amazing that Awesomo, moklovin and others would willingly move hundreds of thousands into this tech platform this weekend without any sort of response from FD. Just such a risky business.

Be careful with the chargeback especially thru paypal. If you use paypal to dispute they wont respond. Wait the alloted time than escalate. This is the problem you will face. If you do it a certain amount of times paypal will terminate your account

How do I get in contact with them other than waiting 3 days for them to email me back? They credited the Bargain Bin Bonus winnings as an unwithdrawable bonus. It hasn’t worked this way in the past and all I got from support was that it was credited as an unwithdrawable bonus.

Why are you still playing FanDuel if you are so upset with it? We all know why, but maybe you need to ask yourself.

one Sunday screw up i can live with but, two weeks in a row is absolutely unacceptable. I am done playing on fanduel even though i know no one cares. The fact they cant even settle the contests so people can use remain funds is an absolute joke.

This time apparently FD is just pretending that everything was fine. It wasn’t. I thought it spoke volumes that on the RG podcasts last week no one really said anything about it. On one pod, a host was basically mocking people who complained. I would venture to guess that there was an edict from the top at RG, to instruct the hosts to not complain about FD, not make fun of them, etc.

To those who say “why are you playing on a site that you complain about” I just shake my head and have a hard time understanding that line of reasoning. Because we like DFS. We have had fun (and/or made a profit) playing on FD. We’ve seen it be good.

I withdrew all my money from FD (although about $140 remains because it’s “FanDuel bucks” or whatever they call it).

I would like to know why this is also. The Adam Sheheen Bargain Bin paid $1600. Why is it a bonus that’s unwithdrawable?

Yup, that’s the premise of my whole post, but I get flamed. The reality is money talks and FD thinks (dumb decision) it can get by as one of two major players in the DFS space. I look forward to Barstool rolling out a platform and wiping FD’s ass with it.

So did everyone get their 50% max $100 back or not?
I only played the MILLY MAKER week b4 last and did an entry for this week’s slate at least with the ticket they credited.