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  • NoLimits0

    DK Cancelled the 7 PM NBA and NHL contests but NOT the 7 PM MMA (and why that’s ironic)

    Do you guys see the irony in this?

    All players could not edit any lineups for any sports from like 615-7. That even applied to NFL even though NFL is for Sunday and not 7 PM.

    However there was a 7 PM MMA slate. DK didn’t cancel those and let them run as usual even though you couldn’t edit those either. They cancelled and refunded 7 PM NBA and NHL.

    Hope you guys can see the reason why. It was never about the small time customers. It’s all about their bottom line. There is no way they cancel and refund the NBA slate if some high dollar max entry pros didn’t complain. If we complained about it they would have done nothing.

    Since no or very little high dollar max entry pro plays MMA really, they were ok with that slate running. But if they let NBA run the max entry pros might get mad and quit since they weren’t allowed to edit their lineup.

    I bet they weren’t even going to cancel NBA or NHL until some high level pro like Awesomeo or youdacao or ChipotleAddict or likewise emailed them. Once one or a few of them emailed them DK was probably like crap we don’t want to lose him so let’s cancel, but only in the sports he complained about in since he doesn’t play MMA anyways. After all one of these pros contributes more to the rake than like 100 of us combined so our 100 emails don’t mean anything compared to his 1. Just think about it and see they didn’t cancel MMA and the evidence is quite obvious.

    Hope you guys see how much DK cares about small customers. Do you wonder why their new promotion to make up for this involves a “deposit”. It’s all about the bottom line for them.

    DK probably saved one of those colluding brothers or those two colluding players youdacao and his buddy tons of money today. Given they never have been banned, DK clearly has catered to them in the past and I’m sure they’ll continue to cater to them. One email from them saying I have 150 lineups and I can’t edit them can you cancel everything please and there you go they get their wish.

  • nickpierce723826

    @JaNelson38 said...

    I can’t wait for the free tickets to a 100000 player contest that will have a top prize if $500.

    Free one was posted and its $25 lmao. I really hope this isnt part of the snapfu. Im done with DK anyways just doing the free ones because they are free. I had over 320 for the first time this year on Saturday and it doesnt count. On a separate note i played Draftboard yesterday and it was pretty cool anyone who just plays for fun should check it out.

  • JaNelson38

    @sochoice said...

    DK does the right thing by cancelling contests that would have disadvantaged a ton of players in the community, offers up a free contest and also gives people a deposit bonus opportunity and people are still complaining. Crazy.

    Don’t be ridiculous. This could have been handled any number of ways…DK did it one of the worst ways.

    The deposit “bonus” is an outright scam. I mean, have you read the fine print?

    It would have been real easy to make it right: refund players entry fees for that day and then give out tickets based on what you were entered in. Example: if you had 2 entries in the $40 GPP that was cancelled, you refund the two entry fees and then give out 2 $40 GPP tickets for future use. That’s making it right. Not a ticket into some low money freeroll.

    DK is delivering a service here, and it’s a service that can be delivered by someone else. I’ve been a DK loyalist for a whole, even with the recent rake hike. No more.

  • hendry

    @JaNelson38 said...

    It would have been real easy to make it right: refund players entry fees for that day and then give out tickets based on what you were entered in. Example: if you had 2 entries in the $40 GPP that was cancelled, you refund the two entry fees and then give out 2 $40 GPP tickets for future use. That’s making it right. Not a ticket into some low money freeroll.

    “right” is different for everyone. i am far more happy with $1000 than if i was given tickets for the ~$200 i entered.

  • JaNelson38

    Here’s the thing though that you guys don’t get…why should players who had guaranteed contests cancelled have to DEPOSIT MONEY in order to take advantage of an “apology”?

    What if my bankroll is already fine enough where I don’t need/want to deposit money?

    That’s the awful money-grabbing part of this…they are offering a bonus that only the high end player can take full advantage of.

  • Stewburtx8

    • 2012 FanDuel WFBC Finalist

    @JaNelson38 said...

    Don’t be ridiculous. This could have been handled any number of ways…DK did it one of the worst ways.

    The deposit “bonus” is an outright scam. I mean, have you read the fine print?

    It would have been real easy to make it right: refund players entry fees for that day and then give out tickets based on what you were entered in. Example: if you had 2 entries in the $40 GPP that was cancelled, you refund the two entry fees and then give out 2 $40 GPP tickets for future use. That’s making it right. Not a ticket into some low money freeroll.

    DK is delivering a service here, and it’s a service that can be delivered by someone else. I’ve been a DK loyalist for a whole, even with the recent rake hike. No more.

    So DraftKings should not only lose rake for that night by cancelling contests but also basically give everyone refunds of double what they entered that night? That seems a little crazy to me and can’t honestly be your expectation.

    DraftKings failed to provide a service so they cancelled the contests and refunded everyone their money. That’s the only expectation you should have. Them offering any type of deposit bonus or freerolls is a small bonus for any poor experience you had.

    These situations suck and I admittedly did not play Saturday night, but I think some people have a warped opinion of what is “fair” in response to these situations. Everyone wants something for free.

  • JaNelson38

    @hendry said...

    “right” is different for everyone. i am far more happy with $1000 than if i was given tickets for the ~$200 i entered.

    And that’s fine…but if you’re giving a deposit bonus, actually match it right away so EVERY player can take advantage no matter the level he/she plays.

  • JaNelson38

    @Stewburtx8 said...

    So DraftKings should not only lose rake for that night by cancelling contests but also basically give everyone refunds of double what they entered that night? That seems a little crazy to me and can’t honestly be your expectation.

    DraftKings failed to provide a service so they cancelled the contests and refunded everyone their money. That’s the only expectation you should have. Them offering any type of deposit bonus or freerolls is a small bonus for any poor experience you had.

    These situations suck and I admittedly did not play Saturday night, but I think some people have a warped opinion of what is “fair” in response to these situations. Everyone wants something for free.

    They cancelled contests after the lock. Guaranteed contests to boot.

    HUGE difference.

    DK knew an hour before lock time that the site had issues, as they posted it on Twitter. Did nothing. Cancelled about 15 minutes after lock. Then came on Twitter shortly thereafter that the site was stable and 8 PM contests were to continue as scheduled.

    It’s not just providing a service. It’s also trust. I don’t trust DK anymore.

  • yisman

    @osuryanf said...

    The deposit bonus is obviously a scheme and I hope some of you don’t get sucked in to it by looking at the “40% bonus” nonsense.

    Say you deposit $1,000 in hopes of clearing the $400 bonus

    It takes $25 to clear $1 of that bonus.

    Therefore, you have to play $25,000 worth of entries to clear a $400 bonus. Clearly worth it, right?

    No.

    It’s basically rakeback at a 4% rate.

    If you only play $100, you only get $4 back, etc. (plus the FPPs, which aren’t worth much).

    If you deposit $1,000 for a $400 bonus and you want the entire $400, you’d have to play $10,000 in 90 days, not $25,000 ($25,000 would be if you were getting the $1,000 bonus).

    But again, it’s not all or nothing. If you don’t want to play 10k for 400 back, you can play 2k for 80 back.

    Either way, for 90 days, you’re getting 4% back on all your play.

    It’s not a scheme. I’m obviously not a shark, as you can tell by my rankings, but I’ll be participating and I’d earn the max bonus with my normal DK play.

    So I can choose not to take the bonus, play $25,000, and get just 40,000 FPPs or so (regular FPPs plus some missions), or I can take the bonus, play the same amount I was playing anyway, and get $1,000 plus 40,000 FPPs.

  • osuryanf

    @hendry said...

    a 400$ bonus would take $10000 in play to clear, not $25000…i can see why your math makes it unappealing.

    Ah, that’s right, I see where my mistake was.. Nonetheless, it doesn’t seem too appealing.

  • Zieg30

    • 615

      RG Overall Ranking

    • 2018 DraftKings FGWC Finalist

    @sochoice said...

    DK does the right thing by cancelling contests that would have disadvantaged a ton of players in the community, offers up a free contest and also gives people a deposit bonus opportunity and people are still complaining. Crazy.

    No, the customer-friendly thing, and ultimately the “right” thing given that it was DK’s screw up, would have been to let the contests run and then refund anyone who complained that the technical issues affected their entries and that they didn’t cash as a result. Instead, DK wasted all of our times.

  • NoLimits0

    @billholler said...

    Every couple of months a DFS conspiracy theorist or just a regular whiner comes along here and posts the same non stop garbage that you whine about. If you don’t like the way things are done, don’t play. Why is that so difficult?

    Look you don’t understand. I’m a loser on DK but I continue to play and try to get better. When I lose I don’t complain because I know that’s my fault and I need to improve.

    However when it’s something like this, I will complain becuase it’s about integrity and trust not wins and losses.

    1. They cancelled guaranteed contests AFTER lock. I could already see Lou Williams exposure in the Clippers game because the contests weren’t cancelled until after the first Clippers Pelicans game started. They knew the issue an hour before. They purposely waited until the last second (and even going after lock to cancel) even though it was their fault. Read my point 4. why canceling guaranteed contests is a completely terrible precedent.

    2. They selectively only cancelled NBA and NHL not MMA. They knew that they wouldn’t lose that many customers and not any high rollers by not canceling MMA so they chose not to and still collect the rake in that. This shows me it was never about a “helping the customer thing”. Are there not paying customers who play MMA?

    3. All they had to do was run the guaranteed contests and then if anyone complained about not being able to edit, they can verify each person individually to make sure they were on at 6-7 and refund those people. The rest should have the contests run.

    4. If they start cancelling guaranteed contests what’s next? Anytime there’s an “overlay” situation they will cancel too? They can just say anytime there’s an overlay and they lose money that particular contest had a technical glitch like this situation and cancel it.

    5. Their apology isn’t an apology at all. It’s a bs promotion trying to make you deposit more and it’s really only geared towards high volume players.

    6. They openly allow players like youdacao and madoublet98 to collude and nothing has ever been done. That’s because they need their volume and rake, even if it’s directly against their TOS.

    And you tell me I’m a conspiracy theorist? These are facts bro.

  • sochoice

    • 2017 DraftKings FBWC Finalist

    • 2017 FanDuel WFFC Champion

    @Zieg30 said...

    No, the customer-friendly thing, and ultimately the “right” thing given that it was DK’s screw up, would have been to let the contests run and then refund anyone who complained that the technical issues affected their entries and that they didn’t cash as a result. Instead, DK wasted all of our times.

    So you want DK to selectively decide to refund some people and not others when an issue impacts many, many players? That could be the most asinine idea ever.

  • NoLimits0

    @sochoice said...

    So you want DK to selectively decide to refund some people and not others when an issue impacts many, many players? That could be the most asinine idea ever.

    Yes anyone who emailed them with a complaint + could be verified they were logged in from 6-7. Both of these can be verified. Now of course to go one step further if DK could also verify you were trying to edit around that time that would be even better. Not sure they can do that.

    And yes so all of these guys would get refunds only not be able to get the better of their winnings or refunds.

    You can say some people might jump on this opportunity and email after seeing they have lost or are losing, but maybe they restrict the email time to before 9 PM EST. Its not perfect and again some will abuse this system but DK did make the mistake first so even if there are some guys who take advantage of this, it’s still DKs fault.

  • twistergolf18

    Anyone get free tickets yet?

  • celtics2448

    @twistergolf18 said...

    Anyone get free tickets yet?

    Still waiting on this, but i doubt anybody knows what’s happening yet, just keep checking your email.

    Anybody else thinks it’s funny that their response is “hey, we fucked up, give us some money and we’ll give you 40% back!”. It’s hilarious. I’m not complaining about the contests being cancelled, but what a lame ass response. Imagine me shipping you out an order you paid for rush shipping on, but then i have the package returned to me but then offer that customer 40% back if they buy it again after being refunded. Pretty fucking stupid right?

  • KindGuy

    @sochoice said...

    So you want DK to selectively decide to refund some people and not others when an issue impacts many, many players? That could be the most asinine idea ever.

    To be fair, they did exactly that a few years ago when this same issue happened…. atleast that’s what I heard someone say. I think it was Crain who said it. Basically, DK had a server problem like the one on Saturday and in addition to letting the contests run, they gave everyone who didn’t cash a refund. So yea, they lost a ton of money but they looked out for every customer. Oh how times have changed…….

  • Stewburtx8

    • 2012 FanDuel WFBC Finalist

    @elementasrat said...

    To be fair, they did exactly that a few years ago when this same issue happened…. atleast that’s what I heard someone say. I think it was Crain who said it. Basically, DK had a server problem like the one on Saturday and in addition to letting the contests run, they gave everyone who didn’t cash a refund. So yea, they lost a ton of money but they looked out for every customer. Oh how times have changed…….

    Yes, this has happened before. There have been times where they have cancelled the whole slate and times when they have let the slate run, and given people who complained the greater of their winnings or entry fees back. This created headaches as some people did not complain but were affected and others who were not affected try to game the system. Also like you said, this happened a couple years ago when DraftKings was still behind FanDuel and had a lot more funding/money coming in. I don’t think DraftKings has the ability or feels the need to take that type of hit anymore. From a player perspective, if they cancel the slate, all you are really owed is your money back.

  • JaNelson38

    @celtics2448 said...

    Still waiting on this, but i doubt anybody knows what’s happening yet, just keep checking your email.

    Anybody else thinks it’s funny that their response is “hey, we fucked up, give us some money and we’ll give you 40% back!”. It’s hilarious. I’m not complaining about the contests being cancelled, but what a lame ass response. Imagine me shipping you out an order you paid for rush shipping on, but then i have the package returned to me but then offer that customer 40% back if they buy it again after being refunded. Pretty fucking stupid right?

    Been my position all along.

    That’s like going to a restaurant, having them fuck up your food order, but then have them charge you for another meal if you want it done right.

    There’s no reason for the “apology” to include having the affected people having to deposit money. An absolute scam and joke.

  • buzzkilloton

    @sochoice said...

    DK does the right thing by cancelling contests that would have disadvantaged a ton of players in the community, offers up a free contest and also gives people a deposit bonus opportunity and people are still complaining. Crazy.

    The right thing would of been to just let the contests run because all of the players the company makes money from spent their time into making lineups. Everybody was looking forward to playing DFS and having fun that night. DK could afford to take a loss because of problems with there website on there end. Think of the tons of money over the years they blew on advertising every few seconds on diff platforms.

    Also DK already admitted they should of let the contest runs and made the wrong decision as what wrote in a email I rec. So the company and players have both agreed they handled it wrong but you still want to shill for the company for some reason.

  • JaNelson38

    @Stewburtx8 said...

    Yes, this has happened before. There have been times where they have cancelled the whole slate and times when they have let the slate run, and given people who complained the greater of their winnings or entry fees back. This created headaches as some people did not complain but were affected and others who were not affected try to game the system. Also like you said, this happened a couple years ago when DraftKings was still behind FanDuel and had a lot more funding/money coming in. I don’t think DraftKings has the ability or feels the need to take that type of hit anymore. From a player perspective, if they cancel the slate, all you are really owed is your money back.

    Someone can correct me if I’m wrong, but I don’t think a slate has been cancelled after a lineup lock. That’s the big difference here.

    It’s one thing to have a server crash an hour before game time and then decide to cancel. But after games have started and numbers start to accumulate there should be NO reason to cancel a slate.

    The stats will still be there once the issue is fixed. Just fix the issue and then run the contests as normal…and if there was a site malfunction that affected players and their lineups, refund accordingly with players who did not cash or were not able to complete their lineups.

  • KindGuy

    Has DK given an explanation for the MMA non cancellation?

  • KindGuy

    16% rake (and possibly climbing) and crappy servers.

    That’s my main issue.

  • celtics2448

    I forgot to add, your 40% refund is store credit, and i’m going to give you $1 at a time for $25 you spend. You would and should go tell me to go fuck myself if i was running any other business besides a “game of skill”. Again, i’m not complaining, maybe cause i would’ve lost it all anyways but that is a huge middle finger to all of those who were complaining. Just wait until the wonderful free contests they’re going to offer to make up for it too! You guys won’t be able to handle the customer appreciation coming your way

  • ElSlappo

    @buzzkilloton said...

    The right thing would of been to just let the contests run because all of the players the company makes money from spent their time into making lineups. Everybody was looking forward to playing DFS and having fun that night. DK could afford to take a loss because of problems with there website on there end. Think of the tons of money over the years they blew on advertising every few seconds on diff platforms.

    Also DK already admitted they should of let the contest runs and made the wrong decision as what wrote in a email I rec. So the company and players have both agreed they handled it wrong but you still want to shill for the company for some reason.

    Agree, they should have let the slate run and refunded those impacted. They did that the only other time I remember an issue of exactly the same nature, it was an NFL Sunday last year or the year before.

    Also as buzzkilloton notes, the email sent to all users from DK admits they erred in cancelling the slate. Someone F’d up. Hopefully it gets included on their annual review.

    The deposit bonus is a nice gesture but as some have pointed out, it doesn’t look good to ‘apologize’ with a request for more deposited funds. The customer experience here in both the original incident and the aftermath has been very poor.

  • IronMonkey415

    I got suckered right into it.

    I deposit $25, didn’t get crap.

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