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  • NoLimits0

    DK Cancelled the 7 PM NBA and NHL contests but NOT the 7 PM MMA (and why that’s ironic)

    Do you guys see the irony in this?

    All players could not edit any lineups for any sports from like 615-7. That even applied to NFL even though NFL is for Sunday and not 7 PM.

    However there was a 7 PM MMA slate. DK didn’t cancel those and let them run as usual even though you couldn’t edit those either. They cancelled and refunded 7 PM NBA and NHL.

    Hope you guys can see the reason why. It was never about the small time customers. It’s all about their bottom line. There is no way they cancel and refund the NBA slate if some high dollar max entry pros didn’t complain. If we complained about it they would have done nothing.

    Since no or very little high dollar max entry pro plays MMA really, they were ok with that slate running. But if they let NBA run the max entry pros might get mad and quit since they weren’t allowed to edit their lineup.

    I bet they weren’t even going to cancel NBA or NHL until some high level pro like Awesomeo or youdacao or ChipotleAddict or likewise emailed them. Once one or a few of them emailed them DK was probably like crap we don’t want to lose him so let’s cancel, but only in the sports he complained about in since he doesn’t play MMA anyways. After all one of these pros contributes more to the rake than like 100 of us combined so our 100 emails don’t mean anything compared to his 1. Just think about it and see they didn’t cancel MMA and the evidence is quite obvious.

    Hope you guys see how much DK cares about small customers. Do you wonder why their new promotion to make up for this involves a “deposit”. It’s all about the bottom line for them.

    DK probably saved one of those colluding brothers or those two colluding players youdacao and his buddy tons of money today. Given they never have been banned, DK clearly has catered to them in the past and I’m sure they’ll continue to cater to them. One email from them saying I have 150 lineups and I can’t edit them can you cancel everything please and there you go they get their wish.

  • hendry

    @celtics2448 said...

    Imagine me shipping you out an order you paid for rush shipping on, but then i have the package returned to me but then offer that customer 40% back if they buy it again after being refunded. Pretty fucking stupid right?

    that actually seems like something that does happen. when you’re unhappy with a retailer its not uncommon to be offered a coupon for your next purchase.

  • billholler

    @NoLimits0 said...

    Look you don’t understand. I’m a loser on DK but I continue to play and try to get better. When I lose I don’t complain because I know that’s my fault and I need to improve.

    I didn’t read any of the subsequent presumably nonsense that you posted after that statement. The other whining thread you posted, you had multiple successful DFSers trying to help you by explaining to you why you were wrong and all you wanted to do was argue why we were all wrong and you were right.

  • NoLimits0

    @billholler said...

    I didn’t read any of the subsequent presumably nonsense that you posted after that statement. The other whining thread you posted, you had multiple successful DFSers trying to help you by explaining to you why you were wrong and all you wanted to do was argue why we were all wrong and you were right.

    Seriously what’s the point of your post? If you read the rest of my post I’m trying to be productive. Nobody would say the rest of what I said was nonsense in that post. I don’t see why you need to make this a me vs. you. You can disagree with me just like I can disagree with you in that other thread but no need to make it personal. I understand a lot disagree with some of my opinions, but I think that’s ok.

    Zieg disagreed with my initial post and after some thought, I actually think he’s sort of right. It was probably the volume of emails in NBA and NHL compared to MMA. Still doesn’t make it right for them not to cancel MMA but I now see his point. Meanwhile I don’t see your point at all in your posts.

    But since you want to make it personal that’s fine. Let me make it personal. I don’t see any successful DFSers in that other thread who agreed with you. You keep on mentioning successful lol when none were.

    I know you went personal against CleverGroom in the NFL threads and now he won’t even post anymore but won’t let you do that to me.

    I know you’ve been playing Westbrook all year so I know you need to vent somewhere but don’t make it personal on me. You should vent to your wife or something. I’m sure she takes it well.

    I don’t see anyone posting about you when you were riding Westbrook’s D all year and posting how he’s a must play earlier on in the year and he’s been sucking all year. Because no one else makes it personal except for you. It’s ok for people to have different opinions. Just don’t make it personal.

    And you should probably owe CleverGroom an apology for your personal attacks against him. He was a good guy and I read his posts. He was sometimes wrong but he tried his best. Now he won’t even post because of you.

  • jdelsas

    At the very minimum, DK should have paid out the “guaranteed” prize pools no matter what. If you cashed, you keep what you made, if you fell outside of the money you should have gotten your entry fees back. End of story.

    Anything else and it appears they could be liable legally for not running a guaranteed pool after lock.

  • whitepuma

  • EadesScience

    Howdy,

    And I’ll tell you another thing in addition to everything you guys have talked about.

    DraftKings owes a big apology to my employer for all the time I spent during working hours to construct NBA lineups that proved to be a fruitless endeavor.

    Ricky

  • Stewburtx8

    • 2012 FanDuel WFBC Finalist

    @JaNelson38 said...

    Someone can correct me if I’m wrong, but I don’t think a slate has been cancelled after a lineup lock. That’s the big difference here.

    Slates have been cancelled after lineup lock due to technical issues. That is pretty much always going to be the case. If DraftKings could get their site up and running by 6:50 even for a 7 PM lock, it would give users a window to make lineup edits/changes (maybe not optimally). In that case they may just let the contests run and refund those that were affected. In this case, for a sport like NBA where lineup edits consistently occur up until lineup lock, I would assume it affected a large portion of their user base playing that night. To the point that is made the most sense to cancel the whole slate.

  • Stewburtx8

    • 2012 FanDuel WFBC Finalist

    @elementasrat said...

    Has DK given an explanation for the MMA non cancellation?

    MMA is not a sport where a ton of last minute edits are occurring based on last minute information. My guess is a small percentage of those playing MMA that night were affected, so it made sense to let the contests run and just deal with those affected on a case by case basis.

  • NoLimits0

    Ok here’s a hypothetical question. I’ll just ignore billholler and stay on topic. Stewburtx8 brings up a great point.

    Let’s say that DK was down from 6-6:55. However at 6:55 all of a sudden it starts working again. Do you think DK cancels the slate like they did this time??

    My answer and my money would be on No. I think DK was trying to fix all the way until 7 and that’s why they didn’t cancel until after 7 so had they fixed it before 7 they would have let the slate run.

    And if it was indeed no, then we have a seriously problem here.

    Why do I say this? Because if DK had fixed it at 6:55, it’s almost like not fixing it by 7. We would have only a 5 min time window and unless you were super skilled with csv multi entries (which most pros are but we aren’t as skilled) you still wouldn’t be able to edit a majority of your lineups. Furthermore this assumes you were at your computer at 6:55 when it was fixed. Most would have given up by then.

    So if DK would have acted differently had the issue been fixed at 6:55 vs. the issue not been fixed at 7, then I see this as a serious problem. Those two situations are almost the same (except for the people who are on top of things and can edit a lot at once). Due to the circumstancial evidence of not canceling earlier on, I believe DK would have acted differently in those 2 situations.

    Now I can’t confirm they would have acted differently but the fact they didn’t cancel until after 7 means they were holding on to hope they could fix it by 6:55 and let it run which would still hurt a ton of people who can’t mass edit.

    That’s why they should have either canceled an hour before or not at all.

    As a result, this gives me a lack of trust.

  • Stewburtx8

    • 2012 FanDuel WFBC Finalist

    @NoLimits0 said...

    Ok here’s a hypothetical question. I’ll just ignore billholler and stay on topic. Stewburtx8 brings up a great point.

    Let’s say that DK was down from 6-6:55. However at 6:55 all of a sudden it starts working again. Do you think DK cancels the slate like they did this time??

    My answer and my money would be on No. I think DK was trying to fix all the way until 7 and that’s why they didn’t cancel until after 7 so had they fixed it before 7 they would have let the slate run.

    And if it was indeed no, then we have a seriously problem here.

    Why do I say this? Because if DK had fixed it at 6:55, it’s almost like not fixing it by 7. We would have only a 5 min time window and unless you were super skilled with csv multi entries (which most pros are but we aren’t as skilled) you still wouldn’t be able to edit a majority of your lineups. Furthermore this assumes you were at your computer at 6:55 when it was fixed. Most would have given up by then.

    So if DK would have acted differently had the issue been fixed at 6:55 vs. the issue not been fixed at 7, then I see this as a serious problem. Those two situations are almost the same (except for the people who are on top of things and can edit a lot at once). Due to the circumstancial evidence of not canceling earlier on, I believe DK would have acted differently in those 2 situations.

    Now I can’t confirm they would have acted differently but the fact they didn’t cancel until after 7 means they were holding on to hope they could fix it by 6:55 and let it run which would still hurt a ton of people who can’t mass edit.

    That’s why they should have either canceled an hour before or not at all.

    As a result, this gives me a lack of trust.

    I don’t agree. It call comes back to how many users were affected negatively. Or more importantly, what percentage of users were affected negatively. DraftKings does not want to cancel a slate. They lose all potential rake that evening. They also piss off everyone who had their lineups built and entered and were not affected. But if they could get the site up and running for 10-15 minutes before lineup lock, it may have significantly reduced that percentage.

    Would people still have issues or be affected? Sure. Those people could email support and they could deal with those individuals on a case by case basis. But it would make more sense to let the slate run. In this instance I think they tried to fix the site down to the wire (and continued to do so after lineup lock for turbo and primetime slates) but made the decision that too many of their users playing NBA that night were negatively affected, so they cancelled the whole slate. Certainly not ideal for players or the site.

  • Zieg30

    @sochoice said...

    So you want DK to selectively decide to refund some people and not others when an issue impacts many, many players? That could be the most asinine idea ever.

    Hardly asinine to refund the players who it actually affected.

    I finished my lineups at 6 and didn’t try to edit them before 7. If the slate had run, I shouldn’t have been in a position to get a refund (under my hypothetical) when the technical issue didn’t actually affect me.

  • NoLimits0

    @Stewburtx8 said...

    I don’t agree. It call comes back to how many users were affected negatively. Or more importantly, what percentage of users were affected negatively. DraftKings does not want to cancel a slate. They lose all potential rake that evening. They also piss off everyone who had their lineups built and entered and were not affected. But if they could get the site up and running for 10-15 minutes before lineup lock, it may have significantly reduced that percentage.

    Would people still have issues or be affected? Sure. Those people could email support and they could deal with those individuals on a case by case basis. But it would make more sense to let the slate run. In this instance I think they tried to fix the site down to the wire (and continued to do so after lineup lock for turbo and primetime slates) but made the decision that too many of their users playing NBA that night were negatively affected, so they cancelled the whole slate. Certainly not ideal for players or the site.

    My question is why can’t draft kings have dealt with this situation on an individual case by case basis if they were going to be ok dealing with MMA or the 6:50 fix scenario on an individual case by case basis?

    Yes the 6:50 fix scenario affects fewer people, but I don’t think it’s significantly fewer. I generally have 20 lineups so I’m not sure I could have edited all 20 in 10 mins (and this is assuming I’m alert at exactly 6:50 to the site being fixed).

    If you are saying they could have dealt with individual cases in both the MMA and 6:50 scenario, they surely could have dealt with individual cases in the “haven’t fixed by 7 scenario” too. Yes it’s more cases, but it’s still dealing with each one individually.

    My solution has always been let the slate run and then deal with the individual cases later. Since they were willing to do that for MMA surely they could have done that for NBA and NHL unless of course there are other circumstances which I mentioned before that would cause them to be very unprofitable by doing so.

    I do get what you are saying though. They had to weigh the loss of rake and free rolls vs. how many customers they might lose. Perhaps the 6:50 fix would overall piss off a lot fewer customers so they might have let slate run and then dealt with individual case later. However this goes back my original argument that this was never about good user experience but rather the pure profitability of DK which is fine from a business standpoint but not fine from a customer standpoint.

  • Stewburtx8

    • 2012 FanDuel WFBC Finalist

    @NoLimits0 said...

    If you are saying they could have dealt with individual cases in both the MMA and 6:50 scenario, they surely could have dealt with individual cases in the “haven’t fixed by 7 scenario” too. Yes it’s more cases, but it’s still dealing with each one individually.

    My solution has always been let the slate run and then deal with the individual cases later. Since they were willing to do that for MMA surely they could have done that for NBA and NHL unless of course there are other circumstances which I mentioned before that would cause them to be very unprofitable by not doing so.

    I definitely think there is a monetary issue at play here in the decisions they make. But I can’t really blame them. What company does not weigh decisions based on a cost/benefit analysis? It has nothing to do with high volume players. They can always take care of them. But if more than 50% of their user base is going to be requesting a refund (while still paying out contest winnings that night), that is a HUGE hit to their bottom line. I am not sure DraftKings is in a position to do that anymore. They also know that while it will piss some people off, a majority will still come back and play the next day.

    Someone mentioned the NFL Sunday where they let contests run and paid out the greater of winnings or entry fees for those that emailed support and said they were affected. I believe it was Week 2 of the 2015 season (but I could be wrong). They essentially free-rolled those users. BUT it turned into a big clusterfock. For one thing, not everyone knew they had to email support if they were affected (people just thought they’d be refunded). They also had many people emailing them after they saw their entries were losing and saying they were affected. Other people saying they were affected well after lineup lock and saying they did not have access to a computer to email their issue. And so on… I think due to those trying to game the system and how much of a mess that was, DraftKings decided it was not worth the hassle to do that again for a large portion of their user base. Not to mention this was before all the legal issues/costs that DraftKings has endured over the last 2+ years.

  • Njsum1

    @NoLimits0 said...

    My solution has always been let the slate run and then deal with the individual cases later

    You do realize the futility in proposing, or arguing for, a “solution” to a problem that has already been/can no longer be solved. DK can not go back in time and let the contests run, which was part of your solution. IMO it is what it is at this point. Mistakes happen, DK owned up to it, they owed us nothing more than a refund. If you think the 4% rakeback is a scam, you do not have to deposit. The free roll is a fine gesture as well. Let’s move on.

  • Unico10

    • 472

      RG Overall Ranking

    • Ranked #73

      RG Tiered Ranking

    What happened is unfortunate. The argument has gone full circle I think.

    There is ONE thing I think we can all agree on.
    It doesn’t matter WHAT or WHEN…. it matters to WHOM it happens.

    Enjoy playing.
    Enjoy the thrill and the tilt, the winning and losing…. but KNOW that all users are not equal and they are not equal in many businesses… yes, ideally you would like to see the client that puts in play $5/night to be treated equally to the ones that have 6 figures in play every single night… but than, ideally, we would live in a completely different world.

  • hendry

    @Stewburtx8 said...

    I don’t think DraftKings has the ability or feels the need to take that type of hit anymore. From a player perspective, if they cancel the slate, all you are really owed is your money back.

    i think would be interesting if it happened to an nfl slate….much wider audience.

  • hendry

    @Stewburtx8 said...

    UT it turned into a big clusterfock. For one thing, not everyone knew they had to email support if they were affected (people just thought they’d be refunded). They also had many people emailing them after they saw their entries were losing and saying they were affected. Other people saying they were affected well after lineup lock and saying they did not have access to a computer to email their issue.

    i was just writing this same thing when i read your response…to add to that –

    Back in 2015, I (along with other users) didn’t contact support, knowing that when the site is down, contacting support to say hey, your site is down does nothing to help.

  • Stewburtx8

    • 2012 FanDuel WFBC Finalist

    @hendry said...

    i think would be interesting if it happened to an nfl slate….much wider audience.

    I agree. They would likely handle an NFL slate differently. Also because NFL is only 17 weeks (plus playoffs). Pretty tough to lose one of those slates for the site or players. Losing one NBA slate out of probably 250+ or whatever it is is not as big of a deal. Especially on a Saturday night when people are more likely to be busy or watching college football and not play.

  • whitepuma

    Tickets are in 4 X NBA and ONE NHL !! FML

  • mikezaw

    I can’t seem to use my ticket for tonight, contest full?

  • w3stcoastoff3ns3

    I’m willing to get past the fact that DK fucked up but the compensation they offered was TRASH. They already legitimized our gripe by admitting they made a poor choice and offering compensation for that. It seems silly to feel like you are owed something on “possible” winnings but that’s the soul reason we play this game, for the possibility that we may min cash or we may win a huge gpp. I think most would have rather the garunteed contest run take a loss and be refunded than to deal with the what if.

  • Jeremy2160

    My ticket doesn’t work, anyone else?

  • Escotch

    you guys should give your money to companies that want your business. They screw up and u guys are depositing more? lol I withdrew everything today from DK. They care about themselves not you…they saved millions by cancelling, anf they are giving back 5% in buy ins and deposit play thru bonus lol lol

  • nbadfs2017

    My tickets aren’t working either

  • JaNelson38

    $30k freeroll with no entry limit where you have to finish in the top 5 to win more than $50.

    LOL

    Adios, DK.

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