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  • TerryTate

    Is anyone else experiencing connectivity issues with Draft right now?

  • wolfjb1

    I’m waiting to hear from Draft that they’ve identified the technical problems and solved them before I put in more than 2-3 drafts.

    I had about 90 or so drafts each of the last three weeks.

    The resolution seems OK but now I want to hear that they know why it failed and what to do about it. I mean, I don’t know squat about web sites and technical stuff, and I wouldn’t expect them to share the actual technical details, but a statement that the specific situation has been identified and won’t happen again would be a nice vote of confidence (although I realize crashes can happen with any site at any time).

  • jerlevine

    DRAFT CEO

    Refunds and payouts have been paid out (all $304k worth of them).

    Here’s the chart of each case and how it was treated:

    Autopicked in any draft between 11am-1:07pm EST – Refunded
    Unable to swap Fournette/Ertz from a draft and would have won with projected score – Paid as winner
    Unable to swap Fournette/Ertz from a draft and would have lost regardless – Refunded
    Unable to swap Fournette/Ertz from a dream team and would have won with projected score – Paid as winner
    Unable to swap Fournette/Ertz from a dream team and would have lost regardless – Refunded
    Unable to swap Fournette/Ertz from a tournament and would have won with projected score – Paid value of next round
    Unable to swap Fournette/Ertz from a tournament and would have lost regardless – Paid value of current round
    Swapped Fournette/Ertz out from a draft and lost – Refunded
    Swapped Fournette/Ertz out from a tournament and lost – Paid value of current round
    Swapped Fournette/Ertz out from draft for lower scoring player, would have won with proj – Paid as winner
    Swapped Fournette/Ertz out from tournament for lower scoring player, would have won with proj – Paid value of next round

    I just want to say sorry again. I know the outage caused a really shitty experience. We’ve identified what caused the issue and have a solution in place, so I’m very confident we won’t be having the same issue this coming Sunday (or any in the future).

  • Dunzor

    @jerlevine said...

    I just want to say sorry again. I know the outage caused a really shitty experience. We’ve identified what caused the issue and have a solution in place, so I’m very confident we won’t be having the same issue this coming Sunday (or any in the future).

    Awesome job with handling the issue! As unfortunate as it was, you guys went above and beyond what any other site would’ve done (which would be just refund entries for non winners), and I will gladly continue to use the site.

    The only question I have left is for drafts that didn’t seem to complete for tournaments during the outage…I was in the second round of “The Fantasypros Big Tournament” that had an 11:30 draft time on sunday and the draft didn’t seem to complete and I don’t think it played because it never transferred to a live draft. It is now currently listed in “waiting on” status under my drafts but does not show a draft order or any details if you try to click into it.

    Any idea if these interrupted drafts for tournaments are simply rescheduled for this week or did the whole thing get messed up and will have to be refunded as well?

  • jerlevine

    DRAFT CEO

    Dunzor – Appreciate that kind words. Thank you. And sorry, should have specified that as well.

    Any tournament that was scheduled during the outage was re-scheduled to the same time this coming week. You should definitely be able to see the draft order and details. Can you let me know if you still cant?

  • Dunzor

    @jerlevine said...

    Dunzor – Appreciate that kind words. Thank you. And sorry, should have specified that as well.

    Any tournament that was scheduled during the outage was re-scheduled to the same time this coming week. You should definitely be able to see the draft order and details. Can you let me know if you still cant?

    Thanks, it is now showing the draft order so it must’ve updated sometime in the last couple of hours. I appreciate the response.

  • slashtc

    Fantastic job! Many (myself included) are quick to criticize, but not so quick to give credit where credit is due. Well done.

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