Hey, I just would like to get a populated consensus of a typical Re-Verification of a DraftKings Account:
Here’s the deal: I had created my DraftKings account back in 2013 practically without an issue. I began playing and as I got better I played more. Needless to say I began playing regularly just about every day there was a slate I had an interest in. I began to start playing more as the seasons changed and other sports were in season.
So Basically I had began to play regularly and much more often for 2+ solid years. Then the state I live in was banned from playing on the site and I believe fantasy sports all together. So I took a leave and continued on finding other things to do. The point I am making is my account was being used regularly, not overly heavy use nor was it ever dormant.
Then the account lockout. I went to log in one morning and I was locked out of my account and had a hell of a time getting all my funds withdrawn. It took a couple of weeks to actually extract all my funds. I wasn’t thrilled.
Fast forward to “We want you back as a player we’re all legal now” Alright. I had a bad taste with the way we in the states that were ‘temporarily banned” were dropped… it was more about how it was put and how it was stated. Plus I was a little honked off about the difficulty in extracting my funds.
After being bombarded with numerous emails to come back and play fantasy sports on DraftKings for a couple of months I decided to start playing again.
I was able to log into my original account that I had created back in 2013, location verification wasn’t an issue. I picked my contest, players and went to submit and a pop up appears and asks to verify me. Alright so I verify. I get no confirmation of this and after about 20 seconds it’s asking for more information… I feed it a little more… same thing…. no confirmation can’t verify me.
Nothing whatsoever had changed from the very last time I played until I wanted to play again with my account.
I contact support via email… I explain in detail what was happening and ask support if they can move this along and advise me as to why exactly this was happening.
I was advised after 2 chat sessions and 4 emails that I need to submit a government issued photo ID plus a current utility bill in addition to all the personal information that I needed to submit without receiving any confirmation of record. I was told that there was no fraudulent suspicion, but rather it was in my best interest to maintain the integrity of my account going forward. I never heard of such an asinine thing before. Nobody takes phone calls so there’s no speaking directly with anyone to resolve any issues there may be.
The reason for this long winded post is to see if anyone else that had their account banned until the AG declared DFS legal again has been asked to submit the same personal information (Gov issued photo ID and Current Utility bill) to get their account active again. I think it’s complete BS and I would like to see if this is an isolated issue or is this is now the norm.
Thanks in advance for your input