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  • DraftKings_CM

    • DraftKings Representative

    We Have Improved DraftKings Achievements!

    Now Live: https://www.draftkings.com/achievements

    We heard the echoing cheers for the DraftKings Achievements that started earlier this year – so took the most logical next step: we made a good thing even better.

    Achievements will soon have a permanent home in both the DraftKings app and website, making it easy for you to see everything the program has to offer. Don’t worry – we got you covered. You don’t need to do anything differently to complete Achievements, and we will remind you to claim your rewards before they expire.

    Our new Achievement improvements will also simplify the navigation through Achievements by each sport. It is easier than ever track your milestone progress, monitor what you have earned, and claim the rewards you earned at your leisure. Rewards will be claimable within 24 hours after completing a milestone. You can claim these rewards anytime until 30 days after the Achievement program for the sport in which they were earned concludes. Claimable rewards also provide players with the flexibility to claim their prizes when they want to, rather than having them automatically distributed the day after completing a milestone. But don’t worry, the reward amounts for each milestone will not change.

    This is yet another step in our multi-stage rollout of Rewards and Achievements that we started earlier this year. The development of this new Achievements platform will empower DraftKings to provide more fun Achievements that have been requested by many of you across a wider range of sports, and ultimately more rewards. We are proud to provide the best rewards program in Daily Fantasy, and it keeps getting better!

    Want to learn more about DraftKings Achievements? Visit our FAQ at https://draftkings.com/lp/achievements-faq

    - DraftKings Community Team

  • mike42

    I didn’t know you had to manually claim your awards until this week. I probably lost 6-9k this year and I got $45 worth of “rewards.” What a joke. The relationship between rewards and how much you have to play/lose is sooooooooo extreme. You guys should cancel it, it would be less offensive. Just keep giving the whales big bonus’s to knock the other 90% of you business out of contention. At some point, you HAVE to realize that the 1% of your clients that you care about and take care of are also the ones that are literally ruining your entire business model. You should have contests every single week that your top 200 players can’t play in so you don’t lose a majority of your customer base as the year goes on and as the industry matures.

    News flash: Your business model is flawed. The sharks eat the fish at a rate that is unsustainable. Your client base is shrinking because you take care of the sharks that are ruining your business model instead of the majority of your clients that would allow your to grow.

    If you want some ideas that might actually work, send me a PM. I got my MBA in marketing and I’m actually looking for a job.😜

    Edit: If you haven’t figured out what Yahoo is doing and why, just ask. Next year you guys are going to debate another rake hike, despite the fact that it’s already too high, because Yahoo will be stealing your customers at an alarming rate beginning WEEK 1. You will be canceling the milky maker by mid season because of them coupled with a massive economic downturn that will heighten the faulty business model that you are currently operating under.

    When the tide goes away, you find out who’s swimming naked.

  • bigez952

    @mike42 said...

    I didn’t know you had to manually claim your awards until this week. I probably lost 6-9k this year and I got $45 worth of “rewards.” What a joke. The relationship between rewards and how much you have to play/lose is sooooooooo extreme.

    If your losing that much money and only getting $45 worth of rewards your either the worst player on the planet where you can’t even min cash or don’t understand how to fully utilize the rewards program. Through the combination of the daily missions and achievements is really easy to get Platinum or Diamond status. For as little as $25 a day you can hit Platinum and make back $20-$30 in value with only $750 in entry fees which unless your horrible you shouldn’t lose 100% of the time.

    Platinum I have got a couple of months through the achievements which is worth $60-$70 which isn’t bad considering I only play $25-$40 a slate. For the MLB Season I had a total entry fees come in just under $8,000 and ended up being down about $60 for the year but with the new system will be able to collect around $200 worth of rewards so if your playing to maximize rewards like I do it is a decent system. If you really understand the rewards system it is way more beneficial for the low stakes guys and now just the 1% that play huge amounts. High dollar single entry players can clean up through daily missions where multi entry guys can pick up achievement rewards at a much faster rate and have access to the top levels which are worth a decent amount if they can single handily unlock Platinum or Diamond.

    Before you bash a system you should actually take some time to understand it. Good luck on Yahoo. I only play over there when they offer big guaranteed overlay which I am guessing can’t last forever as that is actually a pretty poor business model long term. They should take some notes on how Draftkings handles customer service which is horrendous on Yahoo and develop a rewards system like Draftkings has if they ever want to seriously compete with the big sites.

  • kujo33

    Anyone else having issues with your rewards total for January? My total is still showing as zero.

  • DraftKings_CM

    • DraftKings Representative

    I didn’t know you had to manually claim your awards until this week. I probably lost 6-9k this year and I got $45 worth of “rewards.” What a joke.

    We believe that we can help you, please contact support@draftkings.com as we cannot discuss your personal account on a public forum. You can rest assured that you have until 30 days after the end of the season to claim your Achievements -our support team can help.

    your client base is shrinking because you take care of the sharks that are ruining your business model instead of the majority of your clients that would allow your to grow.

    Our company is filled with economists, analysist, data scientists, and MBAs – we are not a fly by night operation, DK is a business whose decisions are driven by data. Going on 7 years in the business, it may surprise you to learn that the DK customer base continues to grow, not shrink. This is a fact that we are rather proud of. We know that “OMG DFS is dying” is a popular meme to spread, we are here to tell you that as far as DraftKings is concerned – this is not true.

    You should have contests every single week that your top 200 players can’t play in so you don’t lose a majority of your customer base as the year goes on and as the industry matures.

    We already offer many contests that the top players cannot participate in, as per our “(Player First Initiative)”:https://www.draftkings.com/lp/player-first:

    ENHANCED CONTEST ELIGIBILITY
    All low entry fee contests are available to everyone except the highest-volume DraftKings players. The highest-volume players are ineligible to enter contests if the entry fee is less than $3. They are also ineligible to enter contests when the entry fee is less than $5 if the prize pool is less than $25,000 guaranteed.

    We strive to offer the best DraftKings product possible, we don’t concern ourselves with anyone in DFS but DraftKings.

    If you want some ideas that might actually work, send me a PM. I got my MBA in marketing and I’m actually looking for a job.😜

    Criticising us by using assumptions rather than fact is not the best way to ask for a job, but hey why not? We are open minded!

    Feel free to check out https://careers.draftkings.com/ for a listing of all positions we are currently filling.

    PS: What bigez952 is spot on, with the exception of his “worst player on the planet” comment – that was a bit harsh! We understand how players might misunderstand the value of our Achievements system, when you contact support they will be able to help explain how the system works so you can maximize your value.

    - DraftKings Community Team

  • DraftKings_CM

    • DraftKings Representative

    @kujo33 said...

    Anyone else having issues with your rewards total for January? My total is still showing as zero.

    Please email support@draftkings.com, we will be happy to help.

    - DraftKings Community Team

  • Deltfish

    @kujo33 said...

    Anyone else having issues with your rewards total for January? My total is still showing as zero.

    Yeah. Mine is still showing 0 as well

  • MotownGreek

    @Deltfish said...

    Yeah. Mine is still showing 0 as well

    Mine is always stuck at 0 for the first few days, then jumps up to the correct number. Seems normal to me.

  • eperson911

    @DraftKings_CM said...

    There will be a separate NFL Playoff Achievements program that launching in time for the Wild Card games.

    Any update on playoffs achievements?

  • Jeddy3

    Golf achievements?

  • Supersharpie

    @Jeddy3 said...

    Golf achievements?

    I am very surprised that DK aren’t offering achievements for Golf this year.

    What gives?

  • DraftKings_CM

    • DraftKings Representative

    https://rotogrinders.com/threads/draftkings-achievements-new-and-improved-2794633?page=3#reply-2855532

    Any update on playoffs achievements?

    As we explained earlier in the text you quoted above, NFL Playoff Achievements program will be launching in time for the Wild Card games this weekend. We got you covered!

    I am very surprised that DK aren’t offering achievements for Golf this year.

    While its true that the 2019 golf calendar has started, our internal PGA season doesn’t get kick started until the spring. Don’t worry, we hear the PGA community’s feedback loud and clear!

    - DraftKings Community Team

  • Supersharpie

    @DraftKings_CM said...

    https://rotogrinders.com/threads/draftkings-achievements-new-and-improved-2794633?page=3#reply-2855532

    Any update on playoffs achievements?

    As we explained earlier in the text you quoted above, NFL Playoff Achievements program will be launching in time for the Wild Card games this weekend. We got you covered!

    I am very surprised that DK aren’t offering achievements for Golf this year.

    While its true that the 2019 golf calendar has started, our internal PGA season doesn’t get kick started until the spring. Don’t worry, we hear the PGA community’s feedback loud and clear!

    - DraftKings Community Team

    Cool beans. I thought that might be the case!

  • jgAllDay

    Love these. Dk rewards their players the best.

  • hautalak

    • x2

      2021 Blogger of the Month

    BUMP!

    Well today I had the unpleasant experience of dealing with DK customer support. It’s a little petty but I am really upset at how my 2000 crowns from achievements expired today without me being able to claim it. Did anybody else miss out on rewards? I’m sure we’re out there. I get 2000 crowns isn’t much but when I was given something then had it taken away (but not auto-redeeming after 30 days) it really upsets me. I knew this system wasn’t going to be “better” and somehow people would get screwed.

    I guess in the ends it’s my fault for not just “claiming” them but I was trying to wait until Feb started. I knew the 30 days but I considered NFL achievements still “alive” because of playoffs. In the end it’s just sour grapes for me but had to rant about such a stupid structure (again I’m talking about not having those “achievements” auto-redeemed after 30 days). Until now I have been ok with how DK has handled most of my issues but this one was them dropping the ball IMO. Like at least give me a warning my crowns are about to expire like they do for tickets. In the end they have me though because I will continue playing there.

    Update: After a 2nd go-around I was awarded my 2000 crowns so thank you. Like I said in my thread I think it’s still a flawed system if people can miss out with no easily available expiration date to see (like tickets) and crowns not being auto-redeemed after 30 days.

  • jt77316

    Probably a pipe dream, but what are the odds we get some NASCAR achievements? Would be cool to implement before the largest contests of the season with Daytona next Sunday. I guess it doesn’t make much sense to do them for the niche sports now that I have typed this out, but worth a shot!

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