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  • DraftKings_CM

    • DraftKings Representative

    On behalf of DraftKings, we are proud to announce our newly created Community team. Our group was formed to listen, engage, and advocate for the player community at large while championing our industry leading commitment to a world class game experience. We are here to represent your feedback inside the walls of DraftKings, because your ideas can help us deliver an increasingly better experience for all players. You can read our introductory post here: https://rotogrinders.com/threads/draftkings-cm-is-now-on-rotogrinders-2496208

    Now it’s your chance – what would you like to know? Do you have a suggestion you would like to share? We will do our best to answer all honest and respectful questions you post in this thread, in turn we hope to help players like you have a better understanding of how the world’s largest fantasy sports ecosystem works. Please allow us some time before responding to your questions and comments, you deserve well thought out answers – and that takes time.

    - DraftKings Community Team

  • ryanprzy

    @DraftKings_CM said...

    We kindly ask that you take a look from a different perspective:

    We love and put our full support behind the Quarter Jukebox, we know how critical this contest is for you and many players in this community. Our primary concern is the bigger picture – the health and vitality of the entire NHL DFS ecosystem, and the entire DFS ecosystem inclusive of the other sports that are being played at the same dates (aka liquidity, which is finite).

    I’m looking at this from the largest scale imaginable and with the best interest of the industry itself, which includes the business side as well as the experience of the players. We all want the same thing.

    My point is that there’s a willing market for hockey that isn’t being tapped into because the structure of the contests as a whole is unattractive. It’s unattractive to potential new blood and it’s bleeding away established “veterans.” The goal is the opposite.

    It seems like DK is content with letting hockey fall further with everything else going on. If that’s the case, I hope there’s at least a tentative plan to boost the sport for 2021.

  • Pattycfor3

    Will Ohtani accrue fantasy points from hitting tonight? The rules state no as he is listed as a SP but there’s a banner in the app stating how to find him to play

    Edit: Nvm app has updated saying he will not

  • Beetlebum

    Hello, I have a question regarding the new Daily Batter MLB achievement.

    The achievement says “Total days playing $1+ in MLB entries”.

    It’s not clear to me if to qualify for one day of achievement I have to play a contest of at least a $1 entry fee or if I can (for example) enter 4x a quarter jukebox (that would be $1 spent in entries but not a $1 or up contest).

    Thanks!

  • picklepicklepickle

    @Pattycfor3 said...

    Will Ohtani accrue fantasy points from hitting tonight? The rules state no as he is listed as a SP but there’s a banner in the app stating how to find him to play

    Edit: Nvm app has updated saying he will not

    Why is Ohtani not getting points? I do not understand. He is listed as an outfielder but not getting any. Can someone explain to me? thank you

  • rvnfn77

    Can someone email me back? I sent email Thursday to support and still no response I even sent several follow up emails and no response. I’ve always had good customer service with Draft Kings not sure what the deal is right now. Thanks

  • SkateFiend

    I’d like to hear an explanation on why Ohtani (for the time being) will not accrue offensive stats when he’s in the lineup as a hitter. It’s a minor issue for sure, but I’m curious.

  • picklepicklepickle

    Havent gotten an answer here, and my email to support went un-responded to as well. Thats disappointing. I am sure there is a reasonable explanation, but I expect better from DK customer service.

  • jayzee666

    @Beetlebum said...

    Hello, I have a question regarding the new Daily Batter MLB achievement.

    The achievement says “Total days playing $1+ in MLB entries”.

    It’s not clear to me if to qualify for one day of achievement I have to play a contest of at least a $1 entry fee or if I can (for example) enter 4x a quarter jukebox (that would be $1 spent in entries but not a $1 or up contest).

    Thanks!

    For the other sports, “playing $1+” in entries meant playing entries totalling >$1. “Playing a $1+” in entries means playing a entry fee of $1 or more.

  • jayzee666

    For DK app. Why does the ownership % keep toggling on and off for all the sports!
    Annoying AF!!

  • siddom

    Will there be NBA Milly Makers for the remainder of the REGULAR season or are we gonna get the typical 100k to first after the first couple of Milly makers?

  • DraftKings_CM

    • DraftKings Representative

    Please just try to continue to grow the game instead of stifle it, especially in a pandemic. So please make it reign!

    Why would anyone think that our ecology balancing decisions are intended to stifle growth? DraftKings is a publicly traded company, our results are transparent – we have continuously grown DFS year after year. We are in this business to GROW THE GREAT GAME! We have zero intentions to stifle any sport we offer, free market economies determine the size and scope of the contests we offer as we balance liquidity across competing contests and sports.

    And yes, we will never stop making it reign! ;-)

    It seems like DK is content with letting hockey fall further with everything else going on. If that’s the case, I hope there’s at least a tentative plan to boost the sport for 2021.

    We anticipate hockey DFS to continue the momentum it had built up prior to the pandemic once play resumes. MLB is already showing some of the greatest customer engagement we have ever encountered, there are great hopes for both NHL and NBA to follow in MLB’s footsteps.

    Once again everyone has our commitment to grow the Quarter Jukebox proportionally, as well as the hockey DFS ecosystem as a whole. We have a lot of big plans in store that many of you will be more than happy to hear.

    Stay tuned!!!!

    the structure of the contests as a whole is unattractive

    This is a topic that comes up often in RG, and we keep saying the same thing – our research shows that they are very attractive to the masses. We are running a company, if our data science modeling told us to change directions with our payout structure balancing because it would increase entries and decrease our risk – then logically that’s exactly what we would do.

    What’s often lost when discussing this topic is that we actually provide a balanced array of different payout structures, each one chosen to accomplish a specific goal to maintain growth. There is no “one size fits all” solution to please our entire ecosystem, therefore we do our best to offer a little something for everyone. Generally speaking, we design our contests to attract the majority to play while providing balance.

    .bq Why is Ohtani not getting points? I do not understand. He is listed as an outfielder but not getting any. Can someone explain to me? thank you

    LA Angel’s player Shohei Ohtani was not eligible to accrue points in that evening’s MLB contests, he was listed as a Starting Pitched in the player pool. https://www.draftkings.com/help/rules/2

    I’d like to hear an explanation on why Ohtani (for the time being) will not accrue offensive stats when he’s in the lineup as a hitter. It’s a minor issue for sure, but I’m curious.

    As per MLB contest rules listed under scoring notes, hitting statistics for Pitchers will not be counted, and Pitching statistics for Hitters will not be counted.
    bq. Havent gotten an answer here, and my email to support went un-responded to as well. Thats disappointing. I am sure there is a reasonable explanation, but I expect better from DK customer service.

    An email was sent out to all customers who submitted questions about Ohtani. Please check your junk mail folder, and white list emails that come from @DraftKings.com

    Hello, I have a question regarding the new Daily Batter MLB achievement.
    The achievement says “Total days playing $1+ in MLB entries”.
    It’s not clear to me if to qualify for one day of achievement I have to play a contest of at least a $1 entry fee or if I can (for example) enter 4x a quarter jukebox (that would be $1 spent in entries but not a $1 or up contest).

    The total days playing a total of $1 or greater in MLB entries per day, therefore 4 or more entries into the Quarter Jukebox would qualify on a given day.

    .bq Can someone email me back? I sent email Thursday to support and still no response I even sent several follow up emails and no response. I’ve always had good customer service with Draft Kings not sure what the deal is right now. Thanks

    Hi rvnfn77. Unfortunately we cannot provide Customer Support in a public forum. We do not know the reason for your email, but can suggest that you please email us once again support@draftkings.com with a high level explanation of your issue that you would like to discuss.

    Fortunately SPORTS ARE BACK!

    Unfortunately this also means we are experiencing a lot of support requests due to the start of professional sports and uncertainty caused by tonight’s MLB cancelations – our team members do respond to all support tickets eventually. We appreciate your patience as the support team works its way through the mountain of tickets.

    For DK app. Why does the ownership % keep toggling on and off for all the sports!

    Please email us at support@draftkings.com with a screen capture that shows your experience along with an approximate time when it occurred. This small step will help us debug and provide a solution that addresses your needs. Thnx!

    Will there be NBA Milly Makers for the remainder of the REGULAR season or are we gonna get the typical 100k to first after the first couple of Milly makers?

    Our plans will remain an industry secret. We can however make one thing very clear, the size of our guarantees and the payout structures utilized are a direct result of supply and demand. We provide contests to meet the predicted demand, always! If the market shows us that the demand is greater than previously predicted, we adjust accordingly. This is a clear benefit to all players, if you keep the interest high then collectively contests get bigger and bigger.

    Make it Reign!

    - DraftKings Community Team
    2020 Updated DraftKings Sports Calendar: https://www.draftkings.com/about/covid-19/updated-2020-sports-calendar/

  • picklepicklepickle

    1- I just checked my junk mail and I have gotten no emails from draftkings on ohtani. I emailed both the regular customer service and the vip service and got nothing in response. I have had no problems with emails anywhere else.

    2- I still dont understand. It let me put him in my lineup as an outfielder. Is it too complex to not let me do that if he is a pitcher on the system that day? (he was not even pitching that day). I got no warning when placing him in lineup. I checked the page 10 minutes before he locked and I saw an O next to his name, but I also saw his spot in the batting order. So I assumed the O was a glitch.

    In summary, disappointing I did not get an email response. Perplexed by what went on with Ohtani that night. If he was pitcher in your system, why let people put him in an an outfielder? I had 0 warnings when making my lineup, and 10 minutes before lock the “warning” looked more like a glitch to me. In coming days I saw a warning across the top of my screen regarding him, but not the 1st day.

    I could see an experiences like that scaring a fish (like me ) away from DFS forever. I expect better from DK. I am afraid to make an early Dk lineup today cause I do not know if Ohtani will be eligible for points.

  • jjss

    hockey playoff acheivements?

  • madmanjayWV

    I know it’s early in the season….

    but why do you guys continue to refuse to post at least a $5K single entry MLB GPP $1 …. the dollar S-E is always down at $4K — not like it’s not filling or u would have overlay.

  • SkateFiend

    So Ohtani is (for all intents and purposes) only a pitcher at DK this season?

    This is curious. If I remember correctly I was able to use Ohtani as hitter at DK last season. Outside of interleague games, I don’t see why Ohtani can’t be used as hitter when he’s used strictly as a hitter. Ohtani wouldn’t be in the pitcher’s pool in those games, preventing someone from playing him as 10th hitter in a pitcher’s spot.

  • picklepicklepickle

    Will ohtani get points tonight as a hitter? I have no idea. It lets me choose him as an outfielder, I don’t see the difference between now and Friday.

  • picklepicklepickle

    @picklepicklepickle said...

    Will ohtani get points tonight as a hitter? I have no idea. It lets me choose him as an outfielder, I don’t see the difference between now and Friday.

    I did get replies from customer service, he will be getting points as a hitter tonight (if he gets a hit!)

  • DraftKings_CM

    • DraftKings Representative

    In summary, disappointing I did not get an email response. Perplexed by what went on with Ohtani that night.

    So Ohtani is (for all intents and purposes) only a pitcher at DK this season?

    Will ohtani get points tonight as a hitter?

    I did get replies from customer service, he will be getting points as a hitter tonight (if he gets a hit!)

    Our team members posted this statement on Twitter earlier this evening, and emailed all users who were affected.

    “Shohei Ohtani will NOT be eligible to accrue points as a hitter in tonight’s (7/28) MLB Short Slate Late Night contests as he is listed as a SP. Ohtani will accrue points as a hitter in tonight’s Classic Main and Night slates. Please be sure to check your lineups. We intend for Ohtani to be eligible in all appropriate circumstances moving forward, we appreciate you sticking with us!”

    You can find the tweet here: https://twitter.com/DK_Assist/status/1288261055483871232

    A one-of-a-kind player calls for a one-of-a-kind solution. We intend our solution to be fluid positional eligibility with Ohtani, depending on whether or not he is active to pitch on that given night. With that said, we accept that we can do better, you have our commitment to aim high with consistency going forward. We should be good now, all fixed!

    We strongly encourage following https://twitter.com/DK_Assist/ on Twitter, where up to the minute player pool adjustments such as this are announced the moment it happens. If you were in the short slate set with Ohtani in your lineup, don’t worry – we got your back. Contact us at support@draftkings.com, we will make it right.

    hockey playoff acheivements?

    Would you look at that!

    (Copy & paste link) — https://www.draftkings.com/lp/achievements#/nhl/Playoffs

    why do you guys continue to refuse to post at least a $5K single entry MLB GPP $1

    We’re just getting back into the * swing * of things, still plenty of baseball left (albeit nobody can account for the unexpected). We passed along your suggestion to the team, and though we can’t promise anything, we know that they are looking for the opportunities for when entry liquidity projections match your expectations.

    Make it Reign!

    - DraftKings Community Team
    2020 Updated DraftKings Sports Calendar: https://www.draftkings.com/about/covid-19/updated-2020-sports-calendar/

  • SkateFiend

    Thanks for resolving the Ohtani situation.

  • madmanjayWV

    Thanks DK!

    MLB again— we got multiple $1 entry $5K solo shot (20max) prize pools and the daily dollar is $3K (S-E).

    Could we please get some $5K to $6-7K single entry dollar GPP or heaven forbid, would it be possible to have like a $5K, $8K, etc. $2 Single Entry GPP?

    This is far from rocket science

  • JustDFSin

    @DraftKings_CM said...

    On behalf of DraftKings, we are proud to announce our newly created Community team. Our group was formed to listen, engage, and advocate for the player community at large while championing our industry leading commitment to a world class game experience. We are here to represent your feedback inside the walls of DraftKings, because your ideas can help us deliver an increasingly better experience for all players. You can read our introductory post here: https://rotogrinders.com/threads/draftkings-cm-is-now-on-rotogrinders-2496208

    Now it’s your chance – what would you like to know? Do you have a suggestion you would like to share? We will do our best to answer all honest and respectful questions you post in this thread, in turn we hope to help players like you have a better understanding of how the world’s largest fantasy sports ecosystem works. Please allow us some time before responding to your questions and comments, you deserve well thought out answers – and that takes time.

    - DraftKings Community Team

    When will DK roll out baseball sims. If all sports were to get cancelled you can have virtual action for money in all sports

  • jgadharf

    Why is Michigan on the restricted state list for paid Madden sims? DK Customer Support says it’s possibly because the state hasn’t approved it, but I was able to play KBO, AFL, etc. from day 1.

  • kujo33

    I am trying to enter NBA lineups and I get an error every time (invalid entry unknown database error) for one lineup. The lineup only has 3 players from the same team so that isn’t the issue.

  • JH822547

    Dare I hope for a couple of Tennis slates for WTA Palermo?

  • joephoto

    @JH822547 said...

    Dare I hope for a couple of Tennis slates for WTA Palermo?

    Yeah- What about my Tennis Achievememnt points I started accumulating in early spring Will there be an adjustment for them ?
    I realize you guys are busy lately.

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