INDUSTRY FORUM

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  • DraftKings_CM

    • DraftKings Representative

    On behalf of DraftKings, we are proud to announce our newly created Community team. Our group was formed to listen, engage, and advocate for the player community at large while championing our industry leading commitment to a world class game experience. We are here to represent your feedback inside the walls of DraftKings, because your ideas can help us deliver an increasingly better experience for all players. You can read our introductory post here: https://rotogrinders.com/threads/draftkings-cm-is-now-on-rotogrinders-2496208

    Now it’s your chance – what would you like to know? Do you have a suggestion you would like to share? We will do our best to answer all honest and respectful questions you post in this thread, in turn we hope to help players like you have a better understanding of how the world’s largest fantasy sports ecosystem works. Please allow us some time before responding to your questions and comments, you deserve well thought out answers – and that takes time.

    - DraftKings Community Team

  • thegeneral391

    when are the NFL Achievements coming out?

    I see a $5 5M milly maker posted in the lobby.

  • jjss

    For the Showdown Ironman NHL Playoffs acheivement, Draftkings has not offered a showdown slate in either the PITT/MTL or NASH/ARIZ series. When will they be offered? Can’t get to 23 series if they aren’t all offered.

  • bure10

    @jjss said...

    For the Showdown Ironman NHL Playoffs acheivement, Draftkings has not offered a showdown slate in either the PITT/MTL or NASH/ARIZ series. When will they be offered? Can’t get to 23 series if they aren’t all offered.

    Was there even one for the Nash game today? I hope there is one for each on the next games.

  • DraftKings_CM

    • DraftKings Representative

    Thanks for resolving the Ohtani situation.

    We’re always monitoring for situations in which we can do better.

    In this case, we recognized an opportunity to improve the experience for our users & we’re confident that this solution will make everyone happy!

    When will DK roll out baseball sims

    We, as a public company, declare our commitment to new products or features by making formal announcements. We encourage you, and anyone else who has innovative insights to share, to reach out to our award-winning support team at support@draftkings.com. They track & store user suggestions, which allows us to better understand the needs of the whole ecosystem.

    Why is Michigan on the restricted state list for paid Madden sims?

    DFS regulations vary across not only jurisdictions, but across contest types & sports offered within those jurisdictions. Having said that, our team’s focus is on our players & our player community, we don’t have much scope into jurisdictional regulation nuances & approvals.

    I am trying to enter NBA lineups and I get an error every time (invalid entry unknown database error) for one lineup.

    This was brought to the team’s attention & a fix was implemented. If these error messages continue, please contact support@draftkings.com & they’ll take care of you.

    Dare I hope for a couple of Tennis slates for WTA Palermo?

    You can reserve your entries for Day 2 now! https://www.draftkings.com/draft/contest/89073624

    Yeah- What about my Tennis Achievememnt points I started accumulating in early spring Will there be an adjustment for them ?

    Though we haven’t made any formal announcements yet, we assure you that the outcome will be in the best interests of our Tennis DFS community.

    We will do right by you, just sit tight!

    I realize you guys are busy lately.

    I see a $5 5M milly maker posted in the lobby.

    Major sports returning, Achievement Program adjustments, new products..

    After a couple months of uncertainty, we could not be any more excited for this stretch! Of course, there’s still much to be done as we continue to dial it up.

    when are the NFL Achievements coming out?

    We can’t answer this question quite yet, don’t want to ruin any surprises!

    For the Showdown Ironman NHL Playoffs acheivement, Draftkings has not offered a showdown slate in either the PITT/MTL or NASH/ARIZ series. When will they be offered?

    I hope there is one for each on the next games

    We will be offering Showdown slates for both the PIT/MTL & NSH/ARZ games tomorrow night, Wednesday, 8/5!

    Make it Reign!

    - DraftKings Community Team

    2020 Updated DraftKings Sports Calendar: https://www.draftkings.com/about/covid-19/updated-2020-sports-calendar/

  • Stangs13

    How long does it normally take to get crowns from a bonus offer. Monday I had an offer for 2000 crowns if I entered the $10 NHL tournament. I did, but still haven’t been awarded my crowns. I have sent a ticket to support but have heard nothing.

  • TheShaman43

    On Tuesday morning an “MMA freeroll ticket” appeared in my account with an expiration date of 08/08 (tomorrow). I’ve checked daily since and there haven’t been any contests for which this ticket is valid.

    Any chance I’ll actually be able to use it, or should I write this one off?

  • ryanprzy

    @TheShaman43 said...

    On Tuesday morning an “MMA freeroll ticket” appeared in my account with an expiration date of 08/08 (tomorrow). I’ve checked daily since and there haven’t been any contests for which this ticket is valid.

    Any chance I’ll actually be able to use it, or should I write this one off?

    Same here

  • jki7p6

    @TheShaman43 said...

    On Tuesday morning an “MMA freeroll ticket” appeared in my account with an expiration date of 08/08 (tomorrow). I’ve checked daily since and there haven’t been any contests for which this ticket is valid.

    Any chance I’ll actually be able to use it, or should I write this one off?

    From thevogaman in the mma forum
    “ https://www.draftkings.com/draft/contest/89075572 That link should take you to the free roll contest. I think they only sent the link out in an email.”

    I had to input from desktop for it to work btw

  • DraftKings_CM

    • DraftKings Representative

    How long does it normally take to get crowns from a bonus offer. Monday I had an offer for 2000 crowns if I entered the $10 NHL tournament. I did, but still haven’t been awarded my crowns. I have sent a ticket to support but have heard nothing.

    On Tuesday morning an “MMA freeroll ticket” appeared in my account with an expiration date of 08/08 (tomorrow). I’ve checked daily since and there haven’t been any contests for which this ticket is valid.

    We cannot provide support for your personal account in a public forum such as RotoGrinders, but our coworkers are always willing to take a look to see what’s up when you reach out to support@draftkings.com. No worries, DK got your back!

    - DraftKings Community Team
    2020 Updated DraftKings Sports Calendar: https://www.draftkings.com/about/covid-19/updated-2020-sports-calendar/

  • timusbr

    I belong to a league and I would like to give something to the league.

    I would like to sponsor(buy the prize from DK) and have a freeroll for league members where the winners get the prize. Can you put me in contact with someone?

  • hassman

    Can someone explain how the MLB 2020 FBWC qualifiers work? I see contests for winning a ticket for this at different price levels.

  • ryanprzy

    What’s the point of creating two $1 Hip Check contests for the NHL Sunday slate?
    One is half the size of the other and neither one is worth entering. Why not combine those two contests into one that IS worth entering?

    Same thing with one of the Showdowns where you have multiple contests with the same payout structure and the same entry fee and basically DK is just murdering its hockey base. It’s infuriating.

  • Nosuckoutplz

    I’m currently in Washington, I live in California. I’m verified etc, have an ancient account. My brother lives in California. I have money in my account. – If I make the picks, is it allowed that my brother in California logs into my account and enters me into a game? Thx for clarification

  • DraftKings_CM

    • DraftKings Representative

    I would like to sponsor(buy the prize from DK) and have a freeroll for league members where the winners get the prize. Can you put me in contact with someone?

    Unfortunately, a request of this nature is not something our team is able to accommodate, we do not have a solution available at this time.

    Can someone explain how the MLB 2020 FBWC qualifiers work? I see contests for winning a ticket for this at different price levels.

    You can enter qualifier contests at any price level you’d like. Once you’ve earned an MLB 2020 $1.5M FBWC Contest Ticket, you will be eligible to compete in the online final and take a swing at the top prize on September 18th!

    More info on the 2020 FBWC here:
    https://www.draftkings.com/lp/fbwc-2020

    What’s the point of creating two $1 Hip Check contests for the NHL Sunday slate? One is half the size of the other and neither one is worth entering. Why not combine those two contests into one that IS worth entering? Same thing with one of the Showdowns where you have multiple contests with the same payout structure and the same entry fee and basically DK is just murdering its hockey base. It’s infuriating.

    We intended to post only the larger of those two contests, the second was created unintentionally and had no relation or affect on the first. After the second was created, we saw it as a net positive for the NHL ecosystem and decided to let it run rather than cancel it – and we were right. We believe that the end result was the best possible solution for everyone.

    You will also be happy to know that we anticipate the $1 Hip Check will get some extra special love from us soon ;-)

    I’m currently in Washington, I live in California. I’m verified etc, have an ancient account. My brother lives in California. I have money in my account. – If I make the picks, is it allowed that my brother in California logs into my account and enters me into a game? Thx for clarification

    You cannot allow any other person to use your DraftKings account as defined within our one account per player policy within the DraftKings Terms of Use. Further, you must be located in a state that permits DFS to play in contests while placing your entry. We do actively detect any attempts to violate these policies, and regularly close accounts as a result when discovered.

    You can find the full Terms of Use here:
    https://www.draftkings.com/terms-of-use

    - DraftKings Community Team
    2020 Updated DraftKings Sports Calendar: https://www.draftkings.com/about/covid-19/updated-2020-sports-calendar/

  • Carpocarp

    Is there a reason my post was deleted here, without an explanation at all, mods?

  • bhdevault

    • Lead Moderator

    • Blogger of the Month

    @Carpocarp said...

    Is there a reason my post was deleted here, without an explanation at all, mods?

    Check your private messages?

  • Carpocarp

    Hey unnamed DK rep, can you elaborate on why you still allow reverse withdrawals for accounts in the UK despite the Gambling Commission banning of such a thing, the commission which issue and regulate your licence?

  • madmanjayWV

    @ryanprzy said...

    What’s the point of creating two $1 Hip Check contests for the NHL Sunday slate?
    One is half the size of the other and neither one is worth entering. Why not combine those two contests into one that IS worth entering?

    Same thing with one of the Showdowns where you have multiple contests with the same payout structure and the same entry fee and basically DK is just murdering its hockey base. It’s infuriating.

    shocking — i c that 4 days + L8Rs your ? goes unanswered…….oh well, it’s a great club 2bN

    xxxxxxxx

    whomever is making the NBA contests??????
    are they coming up with this stuff on their own, or is the DK “BOSS MAN” computer??? spitting this stuff out

    NBA 8/13 SLATE

    u can’t run even a BUCK ($1)…..$5K NBA TIERS and-1, it’s $4k.. with a 20-max ENTRY? — no chance at $5,000 prize pool, eh??? can’t have overlay..that’s why CFB is shutting down…cost them too much $$$ with the masks that work and still limited crowds for social-distancing!

    THE DK DAILY DOLLAR is $378 bucks in rake and a $2K prize pool…u can’t get 5,000 people in eligible states to play DFS NBA during a pandemic? .. 4 get the rake..the payout structure is same #AYDS as always….I’ve accepted that I’m in the poor minority…..it’s OK

    THe $1 HUGE DAILY……….20-entry MAX is where DK, you, are pushing everyone and a buck a day keeps the DR away..so whatever…I’ll try my 20 nickels and c what happens with a 1-shot #NothingButAYDS MISSLE

    As a longtime small-time player….. it’s very sad the current state of DFS is all I can say :(

    Guess it’s doing better than DOG RACING :)

  • DougFunny

    The PGA ironman is confusing when looking at the PGA schedule and reading the terms and conditions. You have to lock 1$ entry every day but on OCT 29th two pga tournaments start on the same day one of them is in Southampton, Bermuda and one is in Shanghai, China. This basically makes it impossible to plan how many days left you need to get 25k crowns with how many days are possible especially with timezone differences. I wish there was a way to tell how many days possible are left for you enter a 1$ tournament and if the 25k crowns is still in reach.

  • bigez952

    @DougFunny said...

    The PGA ironman is confusing when looking at the PGA schedule and reading the terms and conditions. You have to lock 1$ entry every day but on OCT 29th two pga tournaments start on the same day one of them is in Southampton, Bermuda and one is in Shanghai, China. This basically makes it impossible to plan how many days left you need to get 25k crowns with how many days are possible especially with timezone differences. I wish there was a way to tell how many days possible are left for you enter a 1$ tournament and if the 25k crowns is still in reach.

    I am confused by what is confusing about this? You need to play $1 everyday so even if 2 tournaments are played on the same day if you play $1 on one of them it counts for a day.

    The Ironman goes through the masters which is 14 weeks away (including the Wyndham going on now). Golf is played 4 days a week assuming nothing gets shortened due to weather which leaves 56 more days to go towards the ironman. I haven’t missed a day yet and am sitting at 76 days so you can only afford to miss a couple days to collect the 25,000 crowns.

  • DougFunny

    @bigez952 said...

    I am confused by what is confusing about this? You need to play $1 everyday so even if 2 tournaments are played on the same day if you play $1 on one of them it counts for a day.

    The Ironman goes through the masters which is 14 weeks away (including the Wyndham going on now). Golf is played 4 days a week assuming nothing gets shortened due to weather which leaves 56 more days to go towards the ironman. I haven’t missed a day yet and am sitting at 76 days so you can only afford to miss a couple days to collect the 25,000 crowns.

    Im sitting at 73 days right now and i guess i was wondering if it was possible to get credit for 5 days instead of 4 during the week of oct29-nov 1st. Otherwise i should just give up on chasing the 25k crowns lol.

  • bigez952

    @DougFunny said...

    Im sitting at 73 days right now and i guess i was wondering if it was possible to get credit for 5 days instead of 4 during the week of oct29-nov 1st. Otherwise i should just give up on chasing the 25k crowns lol.

    Unless one of the events happens to lock on Wednesday night before midnight ET then I would say no. The terms are pretty clear to me that its $1 per day on any slate you you chose that locks between 12:00:00am ET and 11:59:59 PM ET.

    Now that I think of this more they have already cancelled the HSBC WGC event in China so there isn’t going to be two events that week.

    https://www.golfchannel.com/news/wgc-hsbc-and-lpga-shanghai-canceled-china-will-not-stage-international-events

  • DraftKings_CM

    • DraftKings Representative

    Hey unnamed DK rep

    The DraftKings Community Team is here on RotoGrinders as a public service, however we cannot discuss the privacies of a personal account in a public forum. For all questions related to your personal account, please contact support@draftkings.com.

    shocking — i c that 4 days + L8Rs your ? goes unanswered

    We answered that question 2 days ago, just a few posts above yours. It was our intention to post only the larger of those two contests, the second was created unintentionally and had no relation or affect on the first. After the second was created, we saw it as a net positive for the NHL ecosystem and decided to let it run rather than cancel it – and we were right. We believe that the end result was the best possible solution for everyone.

    Additionally we confirmed that the $1 Hip Check will get some extra special love from DK!

    whomever is making the NBA contests???? are they coming up with this stuff on their own, or is the DK “BOSS MAN” computer? spitting this stuff out

    We regularly provide some insight into the process in our forums posts here on RG. We’re in a constant cycle of evaluating and reevaluating community sentiment and entry data from which we create new payout structures and game models, where there is no room for complacency. The landscape of both DFS and professional sports is always shifting. Though some trends change over time, what remains is our nature to move forward.

    Our diligence in testing and reliance in data science has allowed us to evolve our contest sizing over time, without personal bias, while keeping the holistic needs of the entire DFS ecosystem in mind. This is part of the secret sauce which allows us to offer the best prizes in the biggest contests, while also offering the most vibrant range of contest options.

    We’re listening, learning, and adjusting in order to provide the best customers in DFS with the best product in DFS that is well balanced for ALL players.

    I wish there was a way to tell how many days possible are left for you enter a 1$ tournament and if the 25k crowns is still in reach.

    I haven’t missed a day yet and am sitting at 76 days so you can only afford to miss a couple days to collect the 25,000 crowns.

    Im sitting at 73 days right now and i guess i was wondering if it was possible to get credit for 5 days instead of 4 during the week of oct29-nov 1st. Otherwise i should just give up on chasing the 25k crowns lol.

    Since your question is specific to your individual achievement progress, could you please send an email over to support@draftkings.com? Just make reference to this forum post, and one of our award-winning agents will provide you with some additional clarity.

    Make it Reign!

    - DraftKings Community Team

    2020 Updated DraftKings Sports Calendar: https://www.draftkings.com/about/covid-19/updated-2020-sports-calendar/

  • Carpocarp

    @DraftKings_CM said...

    Hey unnamed DK rep
    p. The DraftKings Community Team is here on RotoGrinders as a public service, however we cannot discuss the privacies of a personal account in a public forum. For all questions related to your personal account, please contact support@draftkings.com.

    shocking — i c that 4 days + L8Rs your ? goes unanswered

    We answered that question 2 days ago, just a few posts above yours. It was our intention to post only the larger of those two contests, the second was created unintentionally and had no relation or affect on the first. After the second was created, we saw it as a net positive for the NHL ecosystem and decided to let it run rather than cancel it – and we were right. We believe that the end result was the best possible solution for everyone.

    Additionally we confirmed that the $1 Hip Check will get some extra special love from DK!

    whomever is making the NBA contests???? are they coming up with this stuff on their own, or is the DK “BOSS MAN” computer? spitting this stuff out

    We regularly provide some insight into the process in our forums posts here on RG. We’re in a constant cycle of evaluating and reevaluating community sentiment and entry data from which we create new payout structures and game models, where there is no room for complacency. The landscape of both DFS and professional sports is always shifting. Though some trends change over time, what remains is our nature to move forward.

    Our diligence in testing and reliance in data science has allowed us to evolve our contest sizing over time, without personal bias, while keeping the holistic needs of the entire DFS ecosystem in mind. This is part of the secret sauce which allows us to offer the best prizes in the biggest contests, while also offering the most vibrant range of contest options.

    We’re listening, learning, and adjusting in order to provide the best customers in DFS with the best product in DFS that is well balanced for ALL players.

    I wish there was a way to tell how many days possible are left for you enter a 1$ tournament and if the 25k crowns is still in reach.

    I haven’t missed a day yet and am sitting at 76 days so you can only afford to miss a couple days to collect the 25,000 crowns.

    Im sitting at 73 days right now and i guess i was wondering if it was possible to get credit for 5 days instead of 4 during the week of oct29-nov 1st. Otherwise i should just give up on chasing the 25k crowns lol.

    Since your question is specific to your individual achievement progress, could you please send an email over to support@draftkings.com? Just make reference to this forum post, and one of our award-winning agents will provide you with some additional clarity.

    Make it Reign!

    - DraftKings Community Team

    2020 Updated DraftKings Sports Calendar: https://www.draftkings.com/about/covid-19/updated-2020-sports-calendar/

    You formatted your answer bizarrely, inside the quote, but regardless, my question is not about, nor does it mention, a personal or private account. It mentions a withdrawal system for an entire country.

  • JH822547

    I am a UK user and I am not seeing the option to reverse withdrawal, maybe they’ve addressed the issue now.

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