INDUSTRY FORUM

  • DraftKings_CM

    • DraftKings Representative

    On behalf of DraftKings, we are proud to announce our newly created Community team. Our group was formed to listen, engage, and advocate for the player community at large while championing our industry leading commitment to a world class game experience. We are here to represent your feedback inside the walls of DraftKings, because your ideas can help us deliver an increasingly better experience for all players. You can read our introductory post here: https://rotogrinders.com/threads/draftkings-cm-is-now-on-rotogrinders-2496208

    Now it’s your chance – what would you like to know? Do you have a suggestion you would like to share? We will do our best to answer all honest and respectful questions you post in this thread, in turn we hope to help players like you have a better understanding of how the world’s largest fantasy sports ecosystem works. Please allow us some time before responding to your questions and comments, you deserve well thought out answers – and that takes time.

    - DraftKings Community Team

  • DougFunny

    The PGA ironman is confusing when looking at the PGA schedule and reading the terms and conditions. You have to lock 1$ entry every day but on OCT 29th two pga tournaments start on the same day one of them is in Southampton, Bermuda and one is in Shanghai, China. This basically makes it impossible to plan how many days left you need to get 25k crowns with how many days are possible especially with timezone differences. I wish there was a way to tell how many days possible are left for you enter a 1$ tournament and if the 25k crowns is still in reach.

  • bigez952

    @DougFunny said...

    The PGA ironman is confusing when looking at the PGA schedule and reading the terms and conditions. You have to lock 1$ entry every day but on OCT 29th two pga tournaments start on the same day one of them is in Southampton, Bermuda and one is in Shanghai, China. This basically makes it impossible to plan how many days left you need to get 25k crowns with how many days are possible especially with timezone differences. I wish there was a way to tell how many days possible are left for you enter a 1$ tournament and if the 25k crowns is still in reach.

    I am confused by what is confusing about this? You need to play $1 everyday so even if 2 tournaments are played on the same day if you play $1 on one of them it counts for a day.

    The Ironman goes through the masters which is 14 weeks away (including the Wyndham going on now). Golf is played 4 days a week assuming nothing gets shortened due to weather which leaves 56 more days to go towards the ironman. I haven’t missed a day yet and am sitting at 76 days so you can only afford to miss a couple days to collect the 25,000 crowns.

  • DougFunny

    @bigez952 said...

    I am confused by what is confusing about this? You need to play $1 everyday so even if 2 tournaments are played on the same day if you play $1 on one of them it counts for a day.

    The Ironman goes through the masters which is 14 weeks away (including the Wyndham going on now). Golf is played 4 days a week assuming nothing gets shortened due to weather which leaves 56 more days to go towards the ironman. I haven’t missed a day yet and am sitting at 76 days so you can only afford to miss a couple days to collect the 25,000 crowns.

    Im sitting at 73 days right now and i guess i was wondering if it was possible to get credit for 5 days instead of 4 during the week of oct29-nov 1st. Otherwise i should just give up on chasing the 25k crowns lol.

  • bigez952

    @DougFunny said...

    Im sitting at 73 days right now and i guess i was wondering if it was possible to get credit for 5 days instead of 4 during the week of oct29-nov 1st. Otherwise i should just give up on chasing the 25k crowns lol.

    Unless one of the events happens to lock on Wednesday night before midnight ET then I would say no. The terms are pretty clear to me that its $1 per day on any slate you you chose that locks between 12:00:00am ET and 11:59:59 PM ET.

    Now that I think of this more they have already cancelled the HSBC WGC event in China so there isn’t going to be two events that week.

    https://www.golfchannel.com/news/wgc-hsbc-and-lpga-shanghai-canceled-china-will-not-stage-international-events

  • DraftKings_CM

    • DraftKings Representative

    Hey unnamed DK rep

    The DraftKings Community Team is here on RotoGrinders as a public service, however we cannot discuss the privacies of a personal account in a public forum. For all questions related to your personal account, please contact support@draftkings.com.

    shocking — i c that 4 days + L8Rs your ? goes unanswered

    We answered that question 2 days ago, just a few posts above yours. It was our intention to post only the larger of those two contests, the second was created unintentionally and had no relation or affect on the first. After the second was created, we saw it as a net positive for the NHL ecosystem and decided to let it run rather than cancel it – and we were right. We believe that the end result was the best possible solution for everyone.

    Additionally we confirmed that the $1 Hip Check will get some extra special love from DK!

    whomever is making the NBA contests???? are they coming up with this stuff on their own, or is the DK “BOSS MAN” computer? spitting this stuff out

    We regularly provide some insight into the process in our forums posts here on RG. We’re in a constant cycle of evaluating and reevaluating community sentiment and entry data from which we create new payout structures and game models, where there is no room for complacency. The landscape of both DFS and professional sports is always shifting. Though some trends change over time, what remains is our nature to move forward.

    Our diligence in testing and reliance in data science has allowed us to evolve our contest sizing over time, without personal bias, while keeping the holistic needs of the entire DFS ecosystem in mind. This is part of the secret sauce which allows us to offer the best prizes in the biggest contests, while also offering the most vibrant range of contest options.

    We’re listening, learning, and adjusting in order to provide the best customers in DFS with the best product in DFS that is well balanced for ALL players.

    I wish there was a way to tell how many days possible are left for you enter a 1$ tournament and if the 25k crowns is still in reach.

    I haven’t missed a day yet and am sitting at 76 days so you can only afford to miss a couple days to collect the 25,000 crowns.

    Im sitting at 73 days right now and i guess i was wondering if it was possible to get credit for 5 days instead of 4 during the week of oct29-nov 1st. Otherwise i should just give up on chasing the 25k crowns lol.

    Since your question is specific to your individual achievement progress, could you please send an email over to support@draftkings.com? Just make reference to this forum post, and one of our award-winning agents will provide you with some additional clarity.

    Make it Reign!

    - DraftKings Community Team

    2020 Updated DraftKings Sports Calendar: https://www.draftkings.com/about/covid-19/updated-2020-sports-calendar/

  • Carpocarp

    @DraftKings_CM said...

    Hey unnamed DK rep
    p. The DraftKings Community Team is here on RotoGrinders as a public service, however we cannot discuss the privacies of a personal account in a public forum. For all questions related to your personal account, please contact support@draftkings.com.

    shocking — i c that 4 days + L8Rs your ? goes unanswered

    We answered that question 2 days ago, just a few posts above yours. It was our intention to post only the larger of those two contests, the second was created unintentionally and had no relation or affect on the first. After the second was created, we saw it as a net positive for the NHL ecosystem and decided to let it run rather than cancel it – and we were right. We believe that the end result was the best possible solution for everyone.

    Additionally we confirmed that the $1 Hip Check will get some extra special love from DK!

    whomever is making the NBA contests???? are they coming up with this stuff on their own, or is the DK “BOSS MAN” computer? spitting this stuff out

    We regularly provide some insight into the process in our forums posts here on RG. We’re in a constant cycle of evaluating and reevaluating community sentiment and entry data from which we create new payout structures and game models, where there is no room for complacency. The landscape of both DFS and professional sports is always shifting. Though some trends change over time, what remains is our nature to move forward.

    Our diligence in testing and reliance in data science has allowed us to evolve our contest sizing over time, without personal bias, while keeping the holistic needs of the entire DFS ecosystem in mind. This is part of the secret sauce which allows us to offer the best prizes in the biggest contests, while also offering the most vibrant range of contest options.

    We’re listening, learning, and adjusting in order to provide the best customers in DFS with the best product in DFS that is well balanced for ALL players.

    I wish there was a way to tell how many days possible are left for you enter a 1$ tournament and if the 25k crowns is still in reach.

    I haven’t missed a day yet and am sitting at 76 days so you can only afford to miss a couple days to collect the 25,000 crowns.

    Im sitting at 73 days right now and i guess i was wondering if it was possible to get credit for 5 days instead of 4 during the week of oct29-nov 1st. Otherwise i should just give up on chasing the 25k crowns lol.

    Since your question is specific to your individual achievement progress, could you please send an email over to support@draftkings.com? Just make reference to this forum post, and one of our award-winning agents will provide you with some additional clarity.

    Make it Reign!

    - DraftKings Community Team

    2020 Updated DraftKings Sports Calendar: https://www.draftkings.com/about/covid-19/updated-2020-sports-calendar/

    You formatted your answer bizarrely, inside the quote, but regardless, my question is not about, nor does it mention, a personal or private account. It mentions a withdrawal system for an entire country.

  • JH822547

    I am a UK user and I am not seeing the option to reverse withdrawal, maybe they’ve addressed the issue now.

  • Carpocarp

    @JH822547 said...

    I am a UK user and I am not seeing the option to reverse withdrawal, maybe they’ve addressed the issue now.

    If they have, that is solely due to me haha, yet it’s three months late, and they’ve stonewalled me clearly here, and on their CX (a CX manager has had my case open with some withdrawal issues for nearly two months, repeatedly promised it’ll be resolved, setting various timeframes for it to be in that two months, as recently as last week told me he would have a resolution “tomorrow”, and is now ignoring my contacts).

    Regardless, my reverse withdrawal question was a general question, and did not mention an account specific question at all, so the rep here would have no reason to not answer it.

  • JH822547

    Agreed. I can only assume the rep didn’t understand what you meant by it.

  • Pizzatime

    Do y’all anticipate having a live final for the ffwc this year (I see that it is listed as a live tournament in the TOC page)? What about the king of the beach? If so, how are you handling player attendance given the uncertainty involved with the pandemic (ie what happens if someone wins a seat but later can’t travel due to a health issue and/or COVID outbreak)? Would love try to qualify but obviously have concerns about the particulars.

  • Mutigers

    How about some contests to win BestBall tickets?

  • kujo33

    I was doing a best ball Tournament draft last night and I ran into some issues. As I had the player in my queue that I wanted to draft I let the 30 seconds go by which resulted in picking the player I wanted. The app then switched me to auto draft and took the next player in my queue instead of letting me make my next pick (I had back to back picks). When I got to the next round the app automatically selected the top two players by ADP that were left. I was unable to make either pick and it did not select the two players that I was intending to pick that were in my queue. This basically ended any chance this team had and left me with 4 quarterbacks and guice who is not even on a team. Is this how the best ball is supposed to function? I don’t think you should be forced to auto pick if you let the 30 seconds time out for a pick and I definitely don’t think the app should auto pick random players when you have players in your queue.

  • DraftKings_CM

    • DraftKings Representative

    Do y’all anticipate having a live final for the ffwc this year (I see that it is listed as a live tournament in the TOC page)? What about the king of the beach? If so, how are you handling player attendance given the uncertainty involved with the pandemic (ie what happens if someone wins a seat but later can’t travel due to a health issue and/or COVID outbreak)? Would love try to qualify but obviously have concerns about the particulars.

    The King of the Beach has always been about the awesome atmosphere and the opportunity to enjoy the ultimate fan experience. Due to the live nature of this event and our concerns for the best interests of DraftKings players, the KOTB will not be offered this year in this uncertain landscape.

    With that said, we are really proud to introduce you to the brand new $100M DraftKings Championship Series, which will allow you to earn your crown in a series of live events and competitions for daily fantasy sports and sports betting.

    That’s right, we will be crowning the Kings of Daily Fantasy Sports and Sports Betting! 4 live championships. 42 competitions. $100,000,000 Guaranteed.

    https://www.draftkings.com/lp/championship-series

    Stay tuned for more details regarding the Fantasy Football World Championship coming soon, as well as all the other featured Championship Series events!

    How about some contests to win BestBall tickets?

    Best Ball satellite contests are not something we offer right now, but we’re always exploring all options. Your request is on our radar!

    I don’t think you should be forced to auto pick if you let the 30 seconds time out for a pick and I definitely don’t think the app should auto pick random players when you have players in your queue.

    As with any new product offering, we look forward to making improvements and building upon the great momentum Best Ball already has started. Please feel free to email support@draftkings.com with your thoughts. All feedback is stored and tracked by our world-class advocates.

    Our auto-draft feature currently has some positional limits which we’ll list below. Auto-draft will not be enabled unless the clock has run down on two consecutive picks.

    • 4 QBs
    • 6 RBs
    • 7 WRs
    • 3 TEs

    As always, we’ll be working hard to capture data that allows us to continually enhance BestBall. This is just the beginning!

    Tonight marks the start of our Fantasy Basketball World Championship! Tune in to our live stream during the 4th quarter of tonight and tomorrow’s NBA games to sweat the action from home (links below)

    Twitch: https://www.twitch.tv/draftkings
    YouTube: https://www.youtube.com/draftkings

    And with NFL right around the corner, don’t forget to enter our Free-to-Play $1 Million Football Survivor Pool to claim your instant reward and get a shot at $1 Million cash: https://sportsbook.draftkings.com/pools/pick-pool/135d8ddf-46df-46be-9d31-c24658f64242#

    Make it Reign!

    - DraftKings Community Team

  • kujo33

    Regardless of auto-draft status the players which are auto drafted should be the ones in your queue rather than random players based on the rankings in the app.

  • DraftKings_CM

    • DraftKings Representative

    Regardless of auto-draft status the players which are auto drafted should be the ones in your queue rather than random players based on the rankings in the app.

    Your thoughts will not fall on deaf ears. You have our commitment for further innovation and positive change as we grow our Best Ball product to meet & exceed the expectations of our players.

    Make it Reign!

    - DraftKings Community Team

  • Smallchimp

    So… we’re really back to letting ttolbert05 MME the milly maker again after the whole Bachelorette debacle? Great look

  • JH822547

    @Smallchimp said...

    So… we’re really back to letting ttolbert05 MME the milly maker again after the whole Bachelorette debacle? Great look

    What’s this? Has (s)he been reinstated as the winner or has he won a different one?

  • bigez952

    @Smallchimp said...

    So… we’re really back to letting ttolbert05 MME the milly maker again after the whole Bachelorette debacle? Great look

    There is no issue if it is just him in the Milly Maker with 150 lineups. If Jade is also in with 150 then that isn’t a good look. I would assume that Jade’s account is the one that got suspended as that was the duplicate account.

  • DefinitelyMiami

    @bigez952 said...

    There is no issue if it is just him in the Milly Maker with 150 lineups. If Jade is also in with 150 then that isn’t a good look. I would assume that Jade’s account is the one that got suspended as that was the duplicate account.

    Well they….and Chris Randone….allegedly entered more than 150 lineups and broke the DK TOS

  • Smallchimp

    Yeah, the issue is that the player broke the TOS and hasn’t been booted while I know people who were booted for much less. Just feels like DK wanted the heat to go away then let a superuser stick around because they’re an MME lol

  • bigez952

    @Smallchimp said...

    Yeah, the issue is that the player broke the TOS and hasn’t been booted while I know people who were booted for much less. Just feels like DK wanted the heat to go away then let a superuser stick around because they’re an MME lol

    Yeah I suppose it isn’t the greatest optics if they just closed Jade’s account as even if he is on the up and up now there will always be questions of collusion and circumventing entry limits.

  • TheShaman43

    I wonder if you could talk a little about what goes into deciding what slates are offered for a particular sport on a particular day? The bulk of my play is hockey and soccer and I’m thinking specifically about your soccer slates here – specifically regarding MLS.

    Yesterday and today have been the busiest on the MLS schedule since the restart with four games scheduled for each day. For Friday there was a full four game slate offered, yet today with a very similar schedule (both in terms of number of games and start times for those games) the only thing on offer is a pair of showdowns.

    Is there any specific reason there is nothing on offer for Classic Mode today? What differentiates today’s slate from yesterday’s in terms of contest offerings? When I got out of bed this morning the very first thing I thought of was to put in an MLS lineup and was definitely disappointed to only see a pair of showdowns with two games not playable in any way at all.

    DK is the only game in town for MLS – not available on Yahoo (I think) or FanDuel – it might not compete with the NFL/NBA/MLB in terms of participation (hmmm, maybe I just answered my question) but there are certainly those of us out there who are eager to play.

  • getloose

    • 44

      RG Overall Ranking

    • Ranked #42

      RG Tiered Ranking

    • 2021 DraftKings FHWC Finalist

    I saw today’s COD slate was canceled and refunded but didn’t see an explanation. Is this a product you’re planning to continue offering in the future? I know there have been several production/internet issues for the league lately.

  • tgowen

    • Blogger of the Month

    Why are the Dime Time $0.10 leagues only offered for MLB and not NBA? I was hoping to play those during the NBA playoffs. Also, will that be an option during the NFL season or will the contests start at the Quarter Jukebox?

  • yisman

    none of the achievements have updated from yesterday, as far as I can tell

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