INDUSTRY FORUM

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  • DraftKings_CM

    • DraftKings Representative

    On behalf of DraftKings, we are proud to announce our newly created Community team. Our group was formed to listen, engage, and advocate for the player community at large while championing our industry leading commitment to a world class game experience. We are here to represent your feedback inside the walls of DraftKings, because your ideas can help us deliver an increasingly better experience for all players. You can read our introductory post here: https://rotogrinders.com/threads/draftkings-cm-is-now-on-rotogrinders-2496208

    Now it’s your chance – what would you like to know? Do you have a suggestion you would like to share? We will do our best to answer all honest and respectful questions you post in this thread, in turn we hope to help players like you have a better understanding of how the world’s largest fantasy sports ecosystem works. Please allow us some time before responding to your questions and comments, you deserve well thought out answers – and that takes time.

    - DraftKings Community Team

  • Carpocarp

    @JH822547 said...

    I am a UK user and I am not seeing the option to reverse withdrawal, maybe they’ve addressed the issue now.

    If they have, that is solely due to me haha, yet it’s three months late, and they’ve stonewalled me clearly here, and on their CX (a CX manager has had my case open with some withdrawal issues for nearly two months, repeatedly promised it’ll be resolved, setting various timeframes for it to be in that two months, as recently as last week told me he would have a resolution “tomorrow”, and is now ignoring my contacts).

    Regardless, my reverse withdrawal question was a general question, and did not mention an account specific question at all, so the rep here would have no reason to not answer it.

  • JH822547

    Agreed. I can only assume the rep didn’t understand what you meant by it.

  • Pizzatime

    Do y’all anticipate having a live final for the ffwc this year (I see that it is listed as a live tournament in the TOC page)? What about the king of the beach? If so, how are you handling player attendance given the uncertainty involved with the pandemic (ie what happens if someone wins a seat but later can’t travel due to a health issue and/or COVID outbreak)? Would love try to qualify but obviously have concerns about the particulars.

  • Mutigers

    How about some contests to win BestBall tickets?

  • kujo33

    I was doing a best ball Tournament draft last night and I ran into some issues. As I had the player in my queue that I wanted to draft I let the 30 seconds go by which resulted in picking the player I wanted. The app then switched me to auto draft and took the next player in my queue instead of letting me make my next pick (I had back to back picks). When I got to the next round the app automatically selected the top two players by ADP that were left. I was unable to make either pick and it did not select the two players that I was intending to pick that were in my queue. This basically ended any chance this team had and left me with 4 quarterbacks and guice who is not even on a team. Is this how the best ball is supposed to function? I don’t think you should be forced to auto pick if you let the 30 seconds time out for a pick and I definitely don’t think the app should auto pick random players when you have players in your queue.

  • DraftKings_CM

    • DraftKings Representative

    Do y’all anticipate having a live final for the ffwc this year (I see that it is listed as a live tournament in the TOC page)? What about the king of the beach? If so, how are you handling player attendance given the uncertainty involved with the pandemic (ie what happens if someone wins a seat but later can’t travel due to a health issue and/or COVID outbreak)? Would love try to qualify but obviously have concerns about the particulars.

    The King of the Beach has always been about the awesome atmosphere and the opportunity to enjoy the ultimate fan experience. Due to the live nature of this event and our concerns for the best interests of DraftKings players, the KOTB will not be offered this year in this uncertain landscape.

    With that said, we are really proud to introduce you to the brand new $100M DraftKings Championship Series, which will allow you to earn your crown in a series of live events and competitions for daily fantasy sports and sports betting.

    That’s right, we will be crowning the Kings of Daily Fantasy Sports and Sports Betting! 4 live championships. 42 competitions. $100,000,000 Guaranteed.

    https://www.draftkings.com/lp/championship-series

    Stay tuned for more details regarding the Fantasy Football World Championship coming soon, as well as all the other featured Championship Series events!

    How about some contests to win BestBall tickets?

    Best Ball satellite contests are not something we offer right now, but we’re always exploring all options. Your request is on our radar!

    I don’t think you should be forced to auto pick if you let the 30 seconds time out for a pick and I definitely don’t think the app should auto pick random players when you have players in your queue.

    As with any new product offering, we look forward to making improvements and building upon the great momentum Best Ball already has started. Please feel free to email support@draftkings.com with your thoughts. All feedback is stored and tracked by our world-class advocates.

    Our auto-draft feature currently has some positional limits which we’ll list below. Auto-draft will not be enabled unless the clock has run down on two consecutive picks.

    • 4 QBs
    • 6 RBs
    • 7 WRs
    • 3 TEs

    As always, we’ll be working hard to capture data that allows us to continually enhance BestBall. This is just the beginning!

    Tonight marks the start of our Fantasy Basketball World Championship! Tune in to our live stream during the 4th quarter of tonight and tomorrow’s NBA games to sweat the action from home (links below)

    Twitch: https://www.twitch.tv/draftkings
    YouTube: https://www.youtube.com/draftkings

    And with NFL right around the corner, don’t forget to enter our Free-to-Play $1 Million Football Survivor Pool to claim your instant reward and get a shot at $1 Million cash: https://sportsbook.draftkings.com/pools/pick-pool/135d8ddf-46df-46be-9d31-c24658f64242#

    Make it Reign!

    - DraftKings Community Team

  • kujo33

    Regardless of auto-draft status the players which are auto drafted should be the ones in your queue rather than random players based on the rankings in the app.

  • DraftKings_CM

    • DraftKings Representative

    Regardless of auto-draft status the players which are auto drafted should be the ones in your queue rather than random players based on the rankings in the app.

    Your thoughts will not fall on deaf ears. You have our commitment for further innovation and positive change as we grow our Best Ball product to meet & exceed the expectations of our players.

    Make it Reign!

    - DraftKings Community Team

  • Smallchimp

    So… we’re really back to letting ttolbert05 MME the milly maker again after the whole Bachelorette debacle? Great look

  • JH822547

    @Smallchimp said...

    So… we’re really back to letting ttolbert05 MME the milly maker again after the whole Bachelorette debacle? Great look

    What’s this? Has (s)he been reinstated as the winner or has he won a different one?

  • bigez952

    @Smallchimp said...

    So… we’re really back to letting ttolbert05 MME the milly maker again after the whole Bachelorette debacle? Great look

    There is no issue if it is just him in the Milly Maker with 150 lineups. If Jade is also in with 150 then that isn’t a good look. I would assume that Jade’s account is the one that got suspended as that was the duplicate account.

  • DefinitelyMiami

    @bigez952 said...

    There is no issue if it is just him in the Milly Maker with 150 lineups. If Jade is also in with 150 then that isn’t a good look. I would assume that Jade’s account is the one that got suspended as that was the duplicate account.

    Well they….and Chris Randone….allegedly entered more than 150 lineups and broke the DK TOS

  • Smallchimp

    Yeah, the issue is that the player broke the TOS and hasn’t been booted while I know people who were booted for much less. Just feels like DK wanted the heat to go away then let a superuser stick around because they’re an MME lol

  • bigez952

    @Smallchimp said...

    Yeah, the issue is that the player broke the TOS and hasn’t been booted while I know people who were booted for much less. Just feels like DK wanted the heat to go away then let a superuser stick around because they’re an MME lol

    Yeah I suppose it isn’t the greatest optics if they just closed Jade’s account as even if he is on the up and up now there will always be questions of collusion and circumventing entry limits.

  • TheShaman43

    I wonder if you could talk a little about what goes into deciding what slates are offered for a particular sport on a particular day? The bulk of my play is hockey and soccer and I’m thinking specifically about your soccer slates here – specifically regarding MLS.

    Yesterday and today have been the busiest on the MLS schedule since the restart with four games scheduled for each day. For Friday there was a full four game slate offered, yet today with a very similar schedule (both in terms of number of games and start times for those games) the only thing on offer is a pair of showdowns.

    Is there any specific reason there is nothing on offer for Classic Mode today? What differentiates today’s slate from yesterday’s in terms of contest offerings? When I got out of bed this morning the very first thing I thought of was to put in an MLS lineup and was definitely disappointed to only see a pair of showdowns with two games not playable in any way at all.

    DK is the only game in town for MLS – not available on Yahoo (I think) or FanDuel – it might not compete with the NFL/NBA/MLB in terms of participation (hmmm, maybe I just answered my question) but there are certainly those of us out there who are eager to play.

  • getloose

    • 100

      RG Overall Ranking

    • Ranked #11

      RG Tiered Ranking

    I saw today’s COD slate was canceled and refunded but didn’t see an explanation. Is this a product you’re planning to continue offering in the future? I know there have been several production/internet issues for the league lately.

  • tgowen

    • Blogger of the Month

    Why are the Dime Time $0.10 leagues only offered for MLB and not NBA? I was hoping to play those during the NBA playoffs. Also, will that be an option during the NFL season or will the contests start at the Quarter Jukebox?

  • yisman

    none of the achievements have updated from yesterday, as far as I can tell

  • texasboss302

    When will Best Ball drafts be available on the website?

  • jjss

    @yisman said...

    none of the achievements have updated from yesterday, as far as I can tell

    neither have the crowns that I claimed from acheivements updated in my monthly crowns

  • bure10

    @jjss said...

    neither have the crowns that I claimed from acheivements updated in my monthly crowns

    It looks behind a day or two

  • joephoto

    @yisman said...

    none of the achievements have updated from yesterday, as far as I can tell

    I’m glad everyone is noticing.
    If I can’t win money I at least want my Crowns/Achievements.

  • DraftKings_CM

    • DraftKings Representative

    Why are the Dime Time $0.10 leagues only offered for MLB and not NBA? I was hoping to play those during the NBA playoffs. Also, will that be an option during the NFL season or will the contests start at the Quarter Jukebox?

    We got you covered, DraftKings regularly offers a Dime Time GPP for NBA. Here is the 4 game slate we are offering today, which locks 1:30PM Eastern with a $400 prize pool – https://www.draftkings.com/draft/contest/90398709

    I wonder if you could talk a little about what goes into deciding what slates are offered for a particular sport on a particular day? The bulk of my play is hockey and soccer and I’m thinking specifically about your soccer slates here – specifically regarding MLS.

    Each sport in the DFS ecosystem is unique, and each draft group (aka slate) is also unique as we balance the total net liquidity of predicted cross-pollinated play across all sports. The net result is a varying mix of contests that changes every day, even on a slate-by-slate basis within the same sport. This ebb and flow of the ecosystem is what drives us to create our “secret sauce” – the mix of slates, contests offered, prize pools, and top prizes.

    Our contest operations team is a well-oiled machine that uses predictive data analytics that guides each contest that is posted, while limiting personal bias. Ultimately, our goal is to offer the best possible contests to the world’s best Daily Fantasy players so that you can roll out of bed and submit your lineups first thing in the morning if you want to. Please don’t hesitate to share your thoughts with us at support@draftkings.com where all feedback is stored and monitored.

    DK is the only game in town for MLS – not available on Yahoo (I think) or FanDuel – it might not compete with the NFL/NBA/MLB in terms of participation (hmmm, maybe I just answered my question) but there are certainly those of us out there who are eager to play.

    You just answered your own question, nice work! The GPPs we offer are guaranteed, which means we use predictive analytics to guide the size and scope of the contests offered for MLS. When we predict an increase in interest in MLS for a given draft group, we are more likely to increase our vibrant array of contest offerings for the sport. We also look for opportunities to “grow” the sport by increasing our offerings at times where our predictive data shows us that it’s a good opportunity to take a risk – that’s often when you will see us swing for the fences!

    I saw today’s COD slate was canceled and refunded but didn’t see an explanation. Is this a product you’re planning to continue offering in the future? I know there have been several production/internet issues for the league lately.

    The decision to cancel and refund those contests was made out of an abundance of caution to ensure players are protected and that contests are offered in a manner consistent with regulatory requirements, while keeping the best interests of our customers in mind. It was the right thing to do considering the limited information available.

    Regarding the future, we have no further information to share at this time.

    none of the achievements have updated from yesterday, as far as I can tell

    We’re working on getting achievement progress from this weekend updated right now, your tallies will be fully up-to-date soon. We won’t let you down!

    When will Best Ball drafts be available on the website?

    Our Best Ball drafting experience launched on iOS and Android only, players can see contests in the web lobby but the button says “App Only”. Full web is coming soon, we thank everyone for their patience as we continue to polish our Best Ball experience!

    Make it Reign! – DraftKings Community Team

    $100M DraftKings Championship Series: Royalty is not inherited, it’s earned.
    4 live championships. 42 competitions. $100,000,000 Guaranteed.
    https://www.draftkings.com/lp/championship-series

  • yisman

    @bure10 said...

    It looks behind a day or two

    It’s two days

    They last updated on Saturday.

    They did not update to include Saturday’s action (which would’ve happen on Sunday) or Sunday’s action (which should’ve happened today).

    I originally posted when it was only one day.

  • marker0357

    @yisman said...

    It’s two days

    They last updated on Saturday.

    They did not update to include Saturday’s action (which would’ve happen on Sunday) or Sunday’s action (which should’ve happened today).

    I originally posted when it was only one day.

    Agree with Yisman and others. I’m a small $/game player but play a lot of games across most sports. I think the Iron Man Awards are a good incentive program but really think you should strive to post the updates in a more timely manner. For example, by 10:00am the following day would seem reasonable to me. It sometimes has an impact for upcoming slates.

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