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  • DraftKings_CM

    • DraftKings Representative

    On behalf of DraftKings, we are proud to announce our newly created Community team. Our group was formed to listen, engage, and advocate for the player community at large while championing our industry leading commitment to a world class game experience. We are here to represent your feedback inside the walls of DraftKings, because your ideas can help us deliver an increasingly better experience for all players. You can read our introductory post here: https://rotogrinders.com/threads/draftkings-cm-is-now-on-rotogrinders-2496208

    Now it’s your chance – what would you like to know? Do you have a suggestion you would like to share? We will do our best to answer all honest and respectful questions you post in this thread, in turn we hope to help players like you have a better understanding of how the world’s largest fantasy sports ecosystem works. Please allow us some time before responding to your questions and comments, you deserve well thought out answers – and that takes time.

    - DraftKings Community Team

  • DraftKings_CM

    • DraftKings Representative

    I see on that same link there is a new game style, NFL Showdown Dark Horse Mode. Look forward to playing this new option and if it works out hope you will use it for NHL next season.

    You have a sharp eye, sharksfansd! Well played! It’s too soon for us to discuss this new game format, but it’s no secret that we are always happy to try new ideas! What are your thoughts? https://www.draftkings.com/help/rules/1/157

    Just wondering on the NHL Grinder achievement, did anyone hit 30 days? I’m at 29 with no slates left that will have 2 different start times and I don’t feel like I missed any days when there were. Just curious if I missed one of if there were only 29 possible and if so, will we get credit for that?

    At 29 as well, feel like I may have missed 1 but not sure

    I hit 30 days. Do think 29 should get it also because of the cancelled days.

    Steverino01 is correct, there were 30 days available for The Grinder achievement. If you have more detailed questions as it pertains to your personal experience, we will be happy to review and discuss! Please reach out to support@draftkings.com with any questions, one of our amazing DraftKings Player Advocates will be able to review your situation.

    – DraftKings Community Team

    $100M DraftKings Championship Series: Royalty is not inherited, it’s earned.
    4 live championships. 42 competitions. $100,000,000 Guaranteed.
    https://www.draftkings.com/lp/championship-series

  • mookie336

    Somehow I have a “NFL Best Ball $3M Millionaire Ticket (9/10)”. I’m playing from Germany and can’t use the app. From what I understood, drafting for Best Ball is only available in the app. What should I do?

  • bucherpsu08

    I received a $20 best ball ticket but when I open the contests to enter I don’t get an option to use the ticket.

  • Njsum1

    @bucherpsu08 said...

    I received a $20 best ball ticket but when I open the contests to enter I don’t get an option to use the ticket.

    Ditto….please advise as the contests start tomorrow!

  • mikes1173

    We are unable to process your deposit right now because of a restriction on your account
    Deposit Restriction
    What does this mean?

    Due to your current location, you are not allowed to deposit. Users located in Arizona, Hawaii, Idaho, Louisiana, Montana, Nevada and Washington are restricted from depositing funds into their account.
    As an added security measure, a lock has been placed on your account. The security of your account, and the integrity of the DraftKings experience, are our highest priorities. Please contact our customer support team so that we can work with you to remove the restrictions

    I live in New Jersey and access it from New Jersey, and this restriction has been in place for a while.
    I’ve contacted customer service several times, and they email saying they will be in touch, and i never get contacted.
    Then i receive a customer survey asking how my experience was.

    Please let me know if you have any other suggestions. Thanks

  • TheShaman43

    Checking in on my contests as I headed to bed last night and I was surprised to note that I hadn’t been awarded crowns for my daily mission despite having entered two contests that met the criteria. I wanted those 400 crowns, so I sent off a message to customer service. The response was that “Missions always have to be accepted prior to joining”, but they went ahead and granted me my crowns.

    I’m mostly certain that I never click the Accept button in my app and that crowns are typically granted when I enter a contest meeting the criteria so I decided to test it today. I consciously DID NOT click the accept button and entered my contests, now when I go back to the app home page the option to accept the mission is grayed out sand it says “Reward Unlocks When Contest Starts”.

    So I do have to claim the mission before getting credit or do I not? I suppose I should just build it into my routine to click the button, but today I did not and got my crowns, yesterday I did not and no crowns (until I complained).

  • hassman

    I won a ticket to the $8 FBWC a couple of weeks ago. I noticed today that ticket is no longer showing. Where did it go?

  • DraftKings_CM

    • DraftKings Representative

    Somehow I have a “NFL Best Ball $3M Millionaire Ticket (9/10)”. I’m playing from Germany and can’t use the app. From what I understood, drafting for Best Ball is only available in the app. What should I do?

    Apologies to our German friends, our snake draft contests (like Best Ball) are only available to users in the US, UK, and Canada at this time. Please send a quick note to our support team at support@draftkings.com and we can help get your ticket squared away.

    I received a $20 best ball ticket but when I open the contests to enter I don’t get an option to use the ticket.

    Ditto….please advise as the contests start tomorrow!

    The excitement to play in Best Ball contests in the final moments before the season starts has been amazing! We know that contests are filling up quickly, with demand outstripping availability at times. We have worked hard to ensure we keep up with the demand throughout the day today.

    You can find the remaining Best Ball contests as we approach kickoff on the full site from the below link or by filtering to the Best Ball game type.

    https://www.draftkings.com/lobby#/NFL/37604,37605/All

    From the app, please go to the lobby and select NFL. From here you will be able to select Best Ball. Be sure to select the $20 NFL Best Ball $3M Millionaire contest!

    If, for any reason, you’re still not able to redeem your ticket, we got your back at support@draftkings.com

    We are unable to process your deposit right now because of a restriction on your account
    Deposit Restriction
    What does this mean?
    Due to your current location, you are not allowed to deposit. Users located in Arizona, Hawaii, Idaho, Louisiana, Montana, Nevada and Washington are restricted from depositing funds into their account.

    As this is a public forum, we can’t discuss details of your private account with you here. We know your goal is to get back in the game as quickly as possible and our goal is the same! We will follow up on your email ASAP and we appreciate your patience as we continue to work through our busiest time of the year.

    Checking in on my contests as I headed to bed last night and I was surprised to note that I hadn’t been awarded crowns for my daily mission despite having entered two contests that met the criteria. I wanted those 400 crowns, so I sent off a message to customer service. The response was that “Missions always have to be accepted prior to joining”, but they went ahead and granted me my crowns.
    I’m mostly certain that I never click the Accept button in my app and that crowns are typically granted when I enter a contest meeting the criteria so I decided to test it today. I consciously DID NOT click the accept button and entered my contests, now when I go back to the app home page the option to accept the mission is grayed out sand it says “Reward Unlocks When Contest Starts”.
    So I do have to claim the mission before getting credit or do I not? I suppose I should just build it into my routine to click the button, but today I did not and got my crowns, yesterday I did not and no crowns (until I complained).

    To initiate your Mission each day, you need to tap on “Unlock Today’s Mission” in our mobile apps.

    You can also generate your Mission by visiting the Missions page on our website: https://www.draftkings.com/missions.

    If you don’t generate a Mission before entering your contests for the day, neither you nor our Missions system will know what kind of contest you need to enter to complete your Mission!

    I won a ticket to the $8 FBWC a couple of weeks ago. I noticed today that ticket is no longer showing. Where did it go?

    Please email our award-winning support staff at support@draftkings.com with account-specific questions and we’ll be happy to review with you. Since this is a public forum, we can’t discuss any details related to your private account.

    – DraftKings Community Team

    $100M DraftKings Championship Series: Royalty is not inherited, it’s earned.
    4 live championships. 42 competitions. $100,000,000 Guaranteed.
    https://www.draftkings.com/lp/championship-series

  • TheShaman43

    @DraftKings_CM said...

    You can find the remaining Best Ball contests as we approach kickoff on the full site from the below link or by filtering to the Best Ball game type.

    https://www.draftkings.com/lobby#/NFL/37604,37605/All

    From the app, please go to the lobby and select NFL. From here you will be able to select Best Ball. Be sure to select the $20 NFL Best Ball $3M Millionaire contest!

    Sadly there don’t appear to be any $20 Best Ball contests remaining.

    This one was a particularly frustrating experience for me (and presumably others). I probably tried to enter this one a few dozen times over the past couple of days and one of two things would happen:

    1. The contest would fill before my entry was accepted, even in cases where the lobby showed 0 or 1 current entrants. Frustrating, but i can deal with that – the contest is popular, what can you do? Or,

    2. I’d finally get in, but the only payment accepted would be cash or crowns. I’d think to myself “I’ve got a ticket for this” and try again thinking I might be in the wrong place. This probably happened to me 6 or 7 times. This one’s a bit harder to live with, especially now that the contests don’t appear to be available anymore. Disappointing to have a ticket, spend the time re-ranking the players, and spend all that time trying to enter only to see the ticket go to waste.

    On the other hand, I don’t remember earning this ticket – it just showed up one morning so I didn’t lose anything but time and effort.

  • LanceUppercut

    The same thing happened to me with the FBWC ticket.. When I emailed customer service, this is the response that I received from the award winning customer service department.

    “Thanks for reaching out regarding your Best Ball contest. We understand you may be having some trouble redeeming your NFL Best Ball $3M Millionaire Ticket (9/10) due to contests being full. We will continue to post these contests to ensure you can redeem your ticket!

    They didn’t even read my email. They are using a bot or assuming that all questions were about the NFL best ball debacle.

  • jjss

    Just curious if their will be soccer/EPL acheivements?

  • skleni

    Why are the deposit bonuses always US/CA only? Would be great if you could come up with an offer for us European players.

  • LanceUppercut

    I am curious about what DKs definition of ensure is.

    DK on twitter Tuesday: “We’re aware users are having trouble redeeming their NFL Best Ball $3M Millionaire Ticket (9/10) due to contests being full. We will continue to post these contests to ensure you can redeem your ticket!”

    DK on twitter today: Hello! The $20 Best Ball Millionaire contest has filled and as a result your ticket has been expired. The promotion in which you were granted this ticket was first come first serve and subject to availability. We appreciate your understanding.

  • TheShaman43

    The most frustrating part to me isn’t that the contests filled, it’s that it never seemed possible to enter using the ticket.

    It was hard enough to get into one of these before it filled, but whenever I did the option to use the ticket wasn’t there – cash or crowns only. It happened first to me only an hour or two after the ticket was issued and I foolishly kept trying for a day and a half.

    I don’t want to spend too much time complaining about something that was essentially free – I didn’t earn this ticket, it just magically appeared one morning – but if you’re upset about it, go through customer service. They offered me a $10 ticket for the inconvenience. Not the same, but still free money. I’ll put my annoyance away now.

  • rgriffin37

    @jjss said...

    Just curious if their will be soccer/EPL acheivements?

    They posted them today. I’m really happy with the achievements they are offering. A big step forward for soccer.

  • tgowen

    • Blogger of the Month

    Are there going to be slates added for Afternoon/Night games for NFL? Right now there is just the full slate or the Early Only slate that is still 9 games?

  • ryanprzy

    “We will continue to post these contests to ensure you can redeem your ticket!”

    Soooo…. DK rep, what do you got for us? I reached out to customer support and they sent me an automated reply and then didn’t respond when I followed up.

  • FuzzyOzzy

    @TheShaman43 said...

    The most frustrating part to me isn’t that the contests filled, it’s that it never seemed possible to enter using the ticket.

    It was hard enough to get into one of these before it filled, but whenever I did the option to use the ticket wasn’t there – cash or crowns only. It happened first to me only an hour or two after the ticket was issued and I foolishly kept trying for a day and a half.

    I don’t want to spend too much time complaining about something that was essentially free – I didn’t earn this ticket, it just magically appeared one morning – but if you’re upset about it, go through customer service. They offered me a $10 ticket for the inconvenience. Not the same, but still free money. I’ll put my annoyance away now.

    I second this. Since I got the 2 tickets I earned, I have checked daily, and I was never able to find one. I don’t know if they were never available, or if they simply weren’t showing for some reason, but I was checking the Best Ball format plus the regular NFL slates. I would be fine if I failed in some way (forgot to use it), but in this case I feel like I never even had a chance to use it.

  • DraftKings_CM

    • DraftKings Representative

    Sadly there don’t appear to be any $20 Best Ball contests remaining.
    This one was a particularly frustrating experience for me (and presumably others). I probably tried to enter this one a few dozen times over the past couple of days
    (sic)
    On the other hand, I don’t remember earning this ticket – it just showed up one morning so I didn’t lose anything but time and effort.

    The most frustrating part to me isn’t that the contests filled, it’s that it never seemed possible to enter using the ticket.
    It was hard enough to get into one of these before it filled, but whenever I did the option to use the ticket wasn’t there – cash or crowns only. It happened first to me only an hour or two after the ticket was issued and I foolishly kept trying for a day and a half.

    We want to thank you all for helping to make our newest contest format a massive success. Best Ball has exceeded all expectations, and we intend for this exciting new contest to become a major component of our offerings in the future as we continue to grow the game.

    Due to the tremendous buzz surrounding the NFL Best Ball $3M Millionaire, entries filled up in advance of last night’s kickoff, we’re aware there are some folks who wanted to get a foot in the door that weren’t able to. On the bright side, the demand for Best Ball exceeded everyone’s expectations. This bodes well for the possibilities of really big contests in the future!

    With that said, we also understand that the entry process may not have been as smooth as you have become accustomed to at DK and we will work diligently to continue to improve the experience. This is only the beginning, we have a lot of innovations planned for Best Ball – more to come!

    I am curious about what DKs definition of ensure is.
    DK on twitter Tuesday: “We’re aware users are having trouble redeeming their NFL Best Ball $3M Millionaire Ticket (9/10) due to contests being full. We will continue to post these contests to ensure you can redeem your ticket!”
    DK on twitter today: Hello! The $20 Best Ball Millionaire contest has filled and as a result your ticket has been expired. The promotion in which you were granted this ticket was first come first serve and subject to availability. We appreciate your understanding.

    The message communicated was correct, but we always strive to improve. We continued to post $20 Best Ball contests until the guarantee was met, alas there are only 250 characters allowed for a tweet – hard to get in all the nuances at times but we will keep trying.

    They didn’t even read my email. They are using a bot or assuming that all questions were about the NFL best ball debacle.

    Though we’re thrilled to have so much to offer this time of the year, between Best Ball, NFL, MLB, & NBA + NHL playoffs, we are faced with a unique challenge.

    The NFL season alone is always the busiest for our Support Team, and for the first time, the NFL season is overlapping with the playoff rounds for not one, but two of the major professional sports leagues. With that, this year presents an unprecedented bevy of campaigns with concurrent timelines. Our Support Team has been tackling this challenge head-on, working 25/8 around the clock. Though it may take some time, we can assure you that every customer email will be addressed. If we responded with the wrong topic answer don’t worry, let us know and a DK support agent will get back to you.

    Nothing is being ignored. Though some follow-ups may be necessary in time, our award-winning Support Team is working tirelessly to get to everyone!

    Just curious if their will be soccer/EPL achievements?

    They posted them today. I’m really happy with the achievements they are offering. A big step forward for soccer.

    @rgriffin37

    Why are the deposit bonuses always US/CA only? Would be great if you could come up with an offer for us European players.

    There is a time & place for everything, and in time, we hope to extend eligibility for various promotions we offer on site to your country. These decisions are based not only on factors within our control (resource allocation), but factors beyond our control (regulatory requirements). We can’t see definitively what the future holds, we can only control the direction we’re moving in and give you our assurance that we want to share the love eventually!

    Are there going to be slates added for Afternoon/Night games for NFL? Right now there is just the full slate or the Early Only slate that is still 9 games?

    We currently have Afternoon Only, Afternoon Turbo, and Primetime slates posted for Week 1! If there are any other slates you’d like to see, please let us know at support@draftkings.com. We love hearing all contest and slate ideas, our operations team listens to customer feedback, combined with predictive data, to help make decisions that appeal to the needs of all players collectively.

    – DraftKings Community Team

    $100M DraftKings Championship Series: Royalty is not inherited, it’s earned.
    4 live championships. 42 competitions. $100,000,000 Guaranteed.
    https://www.draftkings.com/lp/championship-series

  • FuzzyOzzy

    Hi, the claim period for achievements is 30 days after the end of the season, but Im not sure if the end of the season is the regular season, or the entire season. In other words, do the NBA regular season achievements expire 30 days after August 14th, or do they expire 30 days after the playoffs are over?

  • rgriffin37

    @FuzzyOzzy said...

    Hi, the claim period for achievements is 30 days after the end of the season, but Im not sure if the end of the season is the regular season, or the entire season. In other words, do the NBA regular season achievements expire 30 days after August 14th, or do they expire 30 days after the playoffs are over?

    It’s 30 days after the regular season for the regular season achievements. The playoff achievements will be claimable until 30 days after the playoffs.

  • getloose

    • 82

      RG Overall Ranking

    • Ranked #17

      RG Tiered Ranking

    • 2021 DraftKings FHWC Finalist

    @TheShaman43 said...

    The most frustrating part to me isn’t that the contests filled, it’s that it never seemed possible to enter using the ticket.

    It was hard enough to get into one of these before it filled, but whenever I did the option to use the ticket wasn’t there – cash or crowns only. It happened first to me only an hour or two after the ticket was issued and I foolishly kept trying for a day and a half.

    I don’t want to spend too much time complaining about something that was essentially free – I didn’t earn this ticket, it just magically appeared one morning – but if you’re upset about it, go through customer service. They offered me a $10 ticket for the inconvenience. Not the same, but still free money. I’ll put my annoyance away now.

    It looked the same on my end, but after I entered the contest it deducted the ticket rather than the entry fee from my account. Pretty confusing though since the regular DFS lobby changes to a ticket icon whenever you’re eligible to enter/about to enter a ticket contest.

    Do you use Firefox or IE by chance? I had a few issues with best ball on browser and they mentioned the site was optimized for Chrome which seemed to go a little smoother.

    Glad they at least got you a $10 replacement ticket at least but still pretty frustrating.

  • jdl45

    Anyone else not receive their $20 ticket for Tuesdays week 1 countdown.

  • Steverino01

    @jdl45 said...

    Anyone else not receive their $20 ticket for Tuesdays week 1 countdown.

    Yea I still haven’t gotten it either and I know that I clicked the button and entered on Tuesday.

  • rvnfn77

    @Steverino01 said...

    Yea I still haven’t gotten it either and I know that I clicked the button and entered on Tuesday.

    I haven’t either. I emailed support still no response.

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