INDUSTRY FORUM

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  • DraftKings_CM

    • DraftKings Representative

    On behalf of DraftKings, we are proud to announce our newly created Community team. Our group was formed to listen, engage, and advocate for the player community at large while championing our industry leading commitment to a world class game experience. We are here to represent your feedback inside the walls of DraftKings, because your ideas can help us deliver an increasingly better experience for all players. You can read our introductory post here: https://rotogrinders.com/threads/draftkings-cm-is-now-on-rotogrinders-2496208

    Now it’s your chance – what would you like to know? Do you have a suggestion you would like to share? We will do our best to answer all honest and respectful questions you post in this thread, in turn we hope to help players like you have a better understanding of how the world’s largest fantasy sports ecosystem works. Please allow us some time before responding to your questions and comments, you deserve well thought out answers – and that takes time.

    - DraftKings Community Team

  • BigRay

    @jdl45 said...

    Anyone else not receive their $20 ticket for Tuesdays week 1 countdown.

    Me either and it is Sunday. I might have used it. maybe for next weeks million

  • joephoto

    @jdl45 said...

    Anyone else not receive their $20 ticket for Tuesdays week 1 countdown.

    I got the $20 ticket. Used it yesterday.

  • jdl45

    Did draftkings drop the ball on the main slate lock or just me having issues

  • lester461

    Please make a separate tab for all the Best Ball entries. Can’t stand looking at them for the entire season. Thank you.

  • rgriffin37

    @lester461 said...

    Please make a separate tab for all the Best Ball entries. Can’t stand looking at them for the entire season. Thank you.

    This. Super annoying. Best Ball shouldn’t clutter the live entries until January.

  • BigRay

    @joephoto said...

    I got the $20 ticket. Used it yesterday.

    Still didn’t get mine. I emailed support and we shall see.

  • Gopackgo30

    Some of my favorite contests to play – the 20-maxes, used to consistently have 2x payout for minimum cash. Mainly the $1 and $4. Now, they seem to almost always have only a 1.5x for minimum cash. Please bring back the 2x min cashes.

  • ifthethunder

    Is there an issue with the Soccer EPL achievements? I’m seeing all goose eggs, although I’ve played a $1 entry each day starting 9/12.
    ~

  • yisman

    @ifthethunder said...

    Is there an issue with the Soccer EPL achievements? I’m seeing all goose eggs, although I’ve played a $1 entry each day starting 9/12.
    ~

    DK stated they are waiting until Week 1 ends to update soccer achievements.

    Everyone has zeroes for soccer.

  • lester461

    Anyone else not get credited with the 2 Sport Athlete achievement for NFL yesterday? Or the total Best Ball entries achievements?

  • rvnfn77

    My monthly crowns total seems to not be calculating correctly.

  • FuzzyOzzy

    @rvnfn77 said...

    My monthly crowns total seems to not be calculating correctly.

    Yeah, mine as well. They usually straighten it out after a few days. Ill give it a week before worrying.

  • ifthethunder

    @yisman said...

    DK stated they are waiting until Week 1 ends to update soccer achievements.

    Everyone has zeroes for soccer.

    Thanks yisman! Also thanks for updating the hockey threads with the lineup stuff.
    ~

  • realphipps

    Is Live Chat still a support option offered by DK?

  • ryanprzy

    @lester461 said...

    Please make a separate tab for all the Best Ball entries. Can’t stand looking at them for the entire season. Thank you.

    Seriously I hesitated to join a Best Ball league because I thought of this but then I thought DK probably has it figured out… NOPE.

  • kujo33

    Are best ball scores going to update? I have one that tracked points properly from the start and then a bunch that show I’m tied for 1st with zero points.

  • DraftKings_CM

    • DraftKings Representative

    Hi, the claim period for achievements is 30 days after the end of the season, but Im not sure if the end of the season is the regular season, or the entire season. In other words, do the NBA regular season achievements expire 30 days after August 14th, or do they expire 30 days after the playoffs are over?

    It’s 30 days after the regular season for the regular season achievements. The playoff achievements will be claimable until 30 days after the playoffs.

    @rgriffin37 is correct once again. The regular season NBA Achievements were claimable until 11:59 PM ET on 9/13. If you ever have any questions, the associated FAQ page for each Achievement program will list the claim dates under the “How long do I have to complete my achievements” question.

    after I entered the contest it deducted the ticket rather than the entry fee from my account. Pretty confusing though since the regular DFS lobby changes to a ticket icon whenever you’re eligible to enter/about to enter a ticket contest.

    While we work hard to provide the best experience possible for all users across all platforms, Chrome is generally the most stable browser with our site experience. If you have any remaining issues viewing the contest lobby, please don’t hesitate to reach back out to our support team at support@draftkings.com. All feedback we receive helps us paint a clearer picture of the needs of our players, which in turn allows us to continue to provide the world’s best DFS platform.

    Anyone else not receive their $20 ticket for Tuesdays week 1 countdown.

    Yea I still haven’t gotten it either and I know that I clicked the button and entered on Tuesday.

    Me either and it is Sunday. I might have used it. maybe for next weeks million

    I got the $20 ticket. Used it yesterday.

    Our team is working around the clock right now to ensure that we provide all of our customers the experience they expect and deserve. Player’s accounts were credited yesterday, everyone should be all set now. We know you’re just as excited as we are to have football back, and we will personally address each support ticket we receive as soon as possible. With that said, it’s the busiest time of the year – so we ask you to be patient. Don’t worry, we won’t ignore your request. We just need a little extra time. As always, DK has your back!

    Please make a separate tab for all the Best Ball entries.

    Best Ball shouldn’t clutter the live entries until January.

    When it comes to Best Ball, WE ARE NOT DONE YETTHERE IS MORE TO COME! DK has big plans for the future of Best Ball, this includes the ongoing optimization of live Best Ball entries. We don’t want to ruin any surprises – stay tuned!

    Some of my favorite contests to play – the 20-maxes, used to consistently have 2x payout for minimum cash. Mainly the $1 and $4. Now, they seem to almost always have only a 1.5x for minimum cash. Please bring back the 2x min cashes.

    Most of our users play DFS because they are looking to sweat a win that is substantial compared to their investment. That is why we offer the best prizes in the biggest contests, while also offering the most vibrant range of contest options.

    Our research shows popularity of 1.5x allows us to pay out a wider range of the field, which makes the majority of players happy (and it shouldn’t surprise you that is where the greater contest demand tends to be). We also understand that there are also customers who prefer we payout 2x min cash, but have a smaller percentage of the field paid out. You will be happy to know that we will continue to incorporate both options!

    We are not complacent. DK is in a constant cycle of evaluating and reevaluating community sentiment and entry data from which we create new payout curves and game models. We never stop testing, we are always evolving. We’re listening, learning, and adjusting in order to provide the best customers in DFS with the best product in DFS for “ALL” players.

    Is there an issue with the Soccer EPL achievements? I’m seeing all goose eggs, although I’ve played a $1 entry each day starting 9/12.

    All EPL Achievements should now reflect your updated progress across each achievement. Since we cannot discuss the details of anyone’s personal account in a public forum, send a message to support@draftkings.com if any further clarity is needed!

    My monthly crowns total seems to not be calculating correctly.

    Yeah, mine as well. They usually straighten it out after a few days. Ill give it a week before worrying.

    The team is aware of the issue preventing Daily Rewards pages from reflecting updated totals. We assure you that everyone will receive the crowns they deservingly earned. It may take a little bit of time, but in the end, we will do right by our users. We appreciate you sticking around!

    Is Live Chat still a support option offered by DK?

    It’s no secret that football is our busiest time of the year, and this year has seen record-shattering fan engagement with the alignment of all major sports leagues on the same calendar. To ensure that we are able to offer the most efficient and effective service via all modes of communication, our Live Chat hours are currently 3 PM – 10 PM ET on a first come first serve basis.

    Are best ball scores going to update? I have one that tracked points properly from the start and then a bunch that show I’m tied for 1st with zero points.

    Now that a successful Week 1 is officially in the books, we are working on updating all Best Ball leagues as we speak. If you see any potential errors by tomorrow morning, please let us know at support@draftkings.com.

    – DraftKings Community Team

    $100M DraftKings Championship Series: Royalty is not inherited, it’s earned.
    4 live championships. 42 competitions. $100,000,000 Guaranteed.
    https://www.draftkings.com/lp/championship-series

  • hendog

    • 921

      RG Overall Ranking

    • 2017 DraftKings FFWC Finalist

    Is there any chance of a middle ground between 20-max and 150-max when it comes to large-field GPPs? As a low-stakes MME player, I can’t get as much volume as I’d like. I love the format of the Play-Action for example but I can only put $60 into it. It’s amazing that you can get a 20-max $3 GPP that big… and it was great that you introduced the mini-MAX in response to similar feedback a couple years ago, but there’s a missing zone between $0.50 and $5, which is a big jump when it comes to MME. And the Flea Flicker doesn’t really do it for me because I don’t like to have more than 1 in 1000 entries.

    I know this is a 2-year old conversation and you’re probably not going to make more 150-maxs but have you considered a middle area like a 50-max for example?

  • JaBr

    @lester461 said...

    Anyone else not get credited with the 2 Sport Athlete achievement for NFL yesterday? Or the total Best Ball entries achievements?

    Same. Two Sport Athlete still isn’t working. I have credit for 1 day when it should be 3, right?
    Thursday, Sunday and Monday so far.

    Also still awaiting a response from DK in regards to the whole $20 Best Ball debacle.

  • biffrenylds

    Can you adjust the Experience Badges? I play consistently but for relatively low dollars, yet I have the max Experience Badge. I think the really high-volume, high-dollar players should have different Experience Badges to differentiate them from the rest of us. Has that been considered? Can more ‘levels’ be added?

  • bure10

    Just following up on Achievements. The Two-Sport athlete still seems behind as I should be at 3 not one.

    Also a question for NBA achievements – I am at 26/40 for Two-Sport and Ironman but there is between 11 and 20 NBA days left so we might not have enough days to complete them.

  • JaBr

    @bure10 said...

    Just following up on Achievements. The Two-Sport athlete still seems behind as I should be at 3 not one.

    Also a question for NBA achievements – I am at 26/40 for Two-Sport and Ironman but there is between 11 and 20 NBA days left so we might not have enough days to complete them.

    I’m honestly not sure if NBA is calculating correctly or not. NHL seems to be.
    I just know I’ve played at least 2 sports every NBA slate, so I’ll be arguing with DK CS if I don’t get credit for that Achievement.

    Here we are ~1 week later and still no response in regards to the $20 Best Ball ticket debacle. What’s going on with DK CS lately? No live chat, very slow or no responses back, the customer service lately has been terrible. I don’t get it.

  • rgriffin37

    @JaBr said...

    Same. Two Sport Athlete still isn’t working. I have credit for 1 day when it should be 3, right?
    Thursday, Sunday and Monday so far.

    Same for me. I might email them about it but I’ll probably wait until Friday to give them this week to figure it out.

  • rgriffin37

    @biffrenylds said...

    Can you adjust the Experience Badges? I play consistently but for relatively low dollars, yet I have the max Experience Badge. I think the really high-volume, high-dollar players should have different Experience Badges to differentiate them from the rest of us. Has that been considered? Can more ‘levels’ be added?

    I am in the same situation as you. You or I having the same badge as ChipotleAddict essentially renders the badges meaningless. At least in terms of the most experienced badge.

  • humanash

    Just want to drop a note to let you know that I am a big fan of a lot of the GPP payout structures you’ve been running this MLB season. I’ve seen some recent negative feedback here and in other forums about the payouts, so I want to make sure that you hear the positive side as well. I feel like most folks only provide feedback when they have something to complain about, and I am certainly guilty of this myself. I love the games with 20-25% (even 33% in some cases!!) up top for first. I think it’s way better than having 10% or less and it makes me play more often, play bigger when I do, and have more fun – especially when I win. I wouldn’t mind seeing fewer places paid out in order to beef up the other top 10 prizes a little and create a 2x min-cash as opposed to paying more spots with a 1.5x min-cash, but as long as the first place prize stays big I don’t really care either way because I don’t play for the min-cash.

    I could suggest that you eliminate H2Hs along with all 50/50s, triple ups, and single entries so you can turn every single game on the site into a MME GPP that pays 25%+ to first, but I’m not selfish like all the “flatten the payouts for every single tourney on the site” folks. I don’t need every game that you offer to fit with my personal preferences. I understand that you offer a wide variety of games so that there is something for every type of player. Even though I do not personally enjoy those games I realize that some other folks do, and I would never want to see their DFS fun taken away when there are plenty of games already available in the format I do enjoy. So please, continue to offer a ton of games with flatter/flat payout structures for people who are risk-averse and enjoy grinding for the min-cash while also offering the formats that allow me to channel my inner Ricky Bobby. Thanks!

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