INDUSTRY FORUM

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  • DraftKings_CM

    • DraftKings Representative

    On behalf of DraftKings, we are proud to announce our newly created Community team. Our group was formed to listen, engage, and advocate for the player community at large while championing our industry leading commitment to a world class game experience. We are here to represent your feedback inside the walls of DraftKings, because your ideas can help us deliver an increasingly better experience for all players. You can read our introductory post here: https://rotogrinders.com/threads/draftkings-cm-is-now-on-rotogrinders-2496208

    Now it’s your chance – what would you like to know? Do you have a suggestion you would like to share? We will do our best to answer all honest and respectful questions you post in this thread, in turn we hope to help players like you have a better understanding of how the world’s largest fantasy sports ecosystem works. Please allow us some time before responding to your questions and comments, you deserve well thought out answers – and that takes time.

    - DraftKings Community Team

  • DraftKings_CM

    • DraftKings Representative

    Yes, customized sticky filters would be great. For instance, I always want guaranteed-only, no higher than $100, sorted high to low. Speed to enter contests is what I’m looking for. So it’s a drag to have to filter the contest lobby every time I go.

    We’re always looking for ways to ensure we offer the most user-friendly DFS platform possible, and the requests from some players for sticky filters are certainly on our radar. We don’t have anything definitive to share right now, but we can share that there are also downsides to sticky filters – we often encounter players who cannot find the contests they are looking for.

    (I’m an app-only user, which may be to my detriment)

    It might surprise you to learn that development for mobile is our highest priority, that’s why you see some game formats such as Flash Draft and Best Ball are not available in the web interface.

    I’d argue that the difference between Beginners/Casuals and Average Joes is significantly less than the difference between Average Joes and Professionals. DK is insulating the beginners, but the rest of us are swimming with the sharks. I understand if DK doesn’t want to spotlight the professionals (and potentially hurt their action), but that’s what these requests are asking for.

    The badges basically highlight if you have passed the beginner/casual stage but there is such a large gap after that rendering the badges pretty useless. There is 0 reason why I should have the same badge as Chipotle/awesemo etc…

    Thank you both for providing us with an additional facet to consider when evaluating Experience Badges. We will continue to review for improvements where possible, while keeping in mind that Experience Badges are not designed to measure the fantasy sports skills of DFS players.

    No matter how few or how many contests you’ve played, you always have the opportunity to let your skill excel.

    I know they don’t credit until the contest is complete. You might not see credit until 9/21 if you entered on 9/19 and with NBA if the game went past midnight on 9/20 you probably wouldn’t have seen credit until 9/22.

    DK support fixed it.

    Due to the immense amount of data that goes into calculating achievement levels, we may sometimes require a little additional time to ensure that everything is counted accurately. In all situations, as we’re sure you’ve come to realize by now, DK will guarantee that you are properly credited for everything you’ve earned, even if it takes a little longer than normal. Thank you for continuing to make our achievement program a huge success!

    My ESP achievement page is glitchy. There is no $ before the 1 and there is missing yesterdays sims achievement.

    Since this is a public forum, we aren’t able to discuss your account’s specific achievement page. Our Customer Experience team will be happy to resolve this for you at support@draftkings.com!

    Make It Reign!

    - DraftKings Community Team

    Need to register to vote, check your registration or find out about absentee ballots in your state? Visit the @DraftKings Election Center at https://p2a.co/dkvote

  • mookie336

    Draftkings shouldn’t put a later expiration date on tickets if they are just for one contest. Lost 3 “TEN French Slam” tickets because I assumed there will be several contests during the Roland Garros. Expiration date was like over 10 days away and didn’t even get the “tickets about to expire soon” message.

  • joephoto

    @mookie336 said...

    Lost 3 “TEN French Slam” tickets because I assumed there will be several contests during the Roland Garros. Expiration date was like over 10 days

    Best to contact support and state your case directly. They won’t settle it on this public forum.

  • TheDataDetective

    • Blogger of the Month

    @DraftKings_CM said...

    there are also downsides to sticky filters – we often encounter players who cannot find the contests they are looking for.

    This is easily solved with a “Clear Filters” button (perhaps labeled “Show All Contests” for clarity). Sticky filters would be a welcome change…I cringe at how much time I have wasted over the years re-creating the same filter multiple times per day. Please make this long-overdue change and stop punishing frequent users!

  • Jokey401

    I joined the wrong contest. Can I get out it and join the one I want? I joined $1 – 20 entry (I maxed entered) competing for millionaire maker tickets. I meant to just join the $1 20 entry tournament with cash payout structure I always join.

  • jayzee666

    Back to this comment

    When are going to add a button on your website lobby to filter out the 60%-70% of satellites you offer so we can see the actual real contests we want to see?

    “If we cannot fill those satellites, then the contests that they feed will likely get a lot smaller because there will be fewer entries. It’s a chicken/egg scenario, but we are always working to improve the right balance. We’ve noted your suggestion, but we also want to set realistic expectations at the same time. Satellites are very important to the ecosystem.”

    My request has nothing to do with fillng your precious satellites! YOUR Default Lobby page has all your precious satellites. We are already forced to view your satellites on your landing page! The Contest Type section even has a button for “Satelites and Qualifiers”. So if I just want to enter you desired satellites, there is a filter button for it. Just add another button, call it “Non-Satellites & Qualifiers” – I just gave you the name of the button for free.

  • bure10

    If every time i enter a lineup into a contest it takes me to a page of recommended contests, then Im going to enter way less. This new update is super annoying.

  • FuzzyOzzy

    @Jokey401 said...

    I joined the wrong contest. Can I get out it and join the one I want? I joined $1 – 20 entry (I maxed entered) competing for millionaire maker tickets. I meant to just join the $1 20 entry tournament with cash payout structure I always join.

    Yes you can, IF the contest isn’t filled yet. There is a withdraw link on the lineup draft page. If the contest has filled, you can no longer withdraw.

  • Steverino01

    Did anyone reach the 40 days for the Bubble Big Shot in the NHL achievements?

    Total days playing both a paid NHL Playoffs entry and paid NBA entry. (Classic, Showdown or Tiers)
    Reward: 2.5K Crowns

  • joephoto

    Finally had a good line-up tonight. Now I can’t get into DK on my computer, cell, or tablet. Is it me, or everybody ?

    Edit: it’s back.

  • bure10

    Also, wasnt the UFC event this past weekend a PPV? Its not credited as such in the achievements yet.

  • joephoto

    @bure10 said...

    Also, wasnt the UFC event this past weekend a PPV? Its not credited as such in the achievements yet.

    Yeah. I’ve played $10 every MMA. 0 credit.

  • DraftKings_CM

    • DraftKings Representative

    Lost 3 “TEN French Slam” tickets because I assumed there will be several contests during the Roland Garros. Expiration date was like over 10 days away and didn’t even get the “tickets about to expire soon” message.

    I joined the wrong contest. Can I get out it and join the one I want? I joined $1 – 20 entry (I maxed entered) competing for millionaire maker tickets. I meant to just join the $1 20 entry tournament with cash payout structure I always join.

    Best to contact support and state your case directly. They won’t settle it on this public forum.

    joephoto is correct that we cannot provide assistance for your personal account in a public forum, DK’s privacy policies are in place to protect your identity and assure your safety. Please email our award-winning Customer Experience team at support@draftkings.com and we’ll be happy to take a look!

    If every time i enter a lineup into a contest it takes me to a page of recommended contests, then Im going to enter way less. This new update is super annoying.

    Our post-entry page is designed to make it easier to enter more contests with the lineup you’ve just created if you like the way your lineup turned out. This is not a new page, it has been around for quite some time, but just like any other aspect of our product we welcome your feedback and will do everything in our power to make it as user-friendly as possible.

    Also, wasnt the UFC event this past weekend a PPV? Its not credited as such in the achievements yet.

    Yeah. I’ve played $10 every MMA. 0 credit.

    As you alluded to in your earlier post, joephoto, please email our team at support@draftkings.com so that we can review your specific achievement progress and give you the credit you deserve. Thanks for helping us ensure that achievements are running smoothly!

    UPDATE We told you we weren’t done innovating and improving our Best Ball contests, and we’re happy to announce that Best Ball entries will now be displayed on a separate tab within the Live page of the app. If you’re using iOS, head to the app store to update now. If you’re on Android, stay tuned!

    Make It Reign!

    - DraftKings Community Team

    Need to register to vote, check your registration or find out about absentee ballots in your state? Visit the @DraftKings Election Center at https://p2a.co/dkvote

  • MRCOOKONUTS

    I can’t see my live entries on my desktop or tablet.When I click live entries,I am directed away from DK and back to my computer home page.
    Contacted customer service 2 days ago,still no reply.
    Kindly help please…

  • DraftKings_CM

    • DraftKings Representative

    I can’t see my live entries on my desktop or tablet.When I click live entries,I am directed away from DK and back to my computer home page.
    Contacted customer service 2 days ago,still no reply.
    Kindly help please…

    To protect your identity and assure the safety of your account, we cannot provide assistance for your private account in a public forum, we ask that you be patient as we work with you via our support channels.

    Our world-class Customer Experience team is working diligently through record-breaking highs of support inquiry volume as a result of this year’s unprecedented yet exciting sports calendar.

    We appreciate you sticking with us and we promise to deliver you the high-quality service you deserve as soon as possible. Once we connect with you via email, we’re confident we will be able to work with you to resolve this!

    Make It Reign!

    - DraftKings Community Team

    Need to register to vote, check your registration or find out about absentee ballots in your state? Visit the @DraftKings Election Center at https://p2a.co/dkvote

  • pmg119

    Postseason Baseball Ironman

    Play a $1+ MLB Postseason entry on 21 days between 9/29/2020 and 10/28/2020. (Classic, Showdown, or Tiers)

    This achievement reads as above but the counter is a /30. Do I need to hit 21 days or 30 days? There are no games this weekend so I’m guessing its 21. Thanks for the help.

  • joephoto

    Yeah- in the terms and conditions it states 21 days, and also 30 days. 30 days doesn’t even seem possible.

  • bure10

    There is a problem with MLB/NBA. Its likely gonna be a sweep and there is no MLB tomorrow so the Two-Sport Ironman likely wont be completed

  • BigRay

    @bure10 said...

    There is a problem with MLB/NBA. Its likely gonna be a sweep and there is no MLB tomorrow so the Two-Sport Ironman likely wont be completed

    Yep. and with Hockey did anyone hit the 2 different start time achievement max. I missed by 2 days. Just seeing if it was possible.

  • DraftKings_CM

    • DraftKings Representative

    Postseason Baseball Ironman
    Play a $1+ MLB Postseason entry on 21 days between 9/29/2020 and 10/28/2020. (Classic, Showdown, or Tiers)
    This achievement reads as above but the counter is a /30. Do I need to hit 21 days or 30 days? There are no games this weekend so I’m guessing its 21. Thanks for the help.

    Yeah- in the terms and conditions it states 21 days, and also 30 days. 30 days doesn’t even seem possible.

    Thank you for the callout, this has been updated to display 21 days as the appropriate threshold for the Postseason Baseball Ironman achievement. Fixed!!!!!

    There is a problem with MLB/NBA. Its likely gonna be a sweep and there is no MLB tomorrow so the Two-Sport Ironman likely wont be completed

    Not on Jimmy Butler’s watch.

    Make It Reign!

    - DraftKings Community Team

    Need to register to vote, check your registration or find out about absentee ballots in your state? Visit the @DraftKings Election Center at https://p2a.co/dkvote

  • bure10

    Just following up here but if UFC achievements going to be fixed. The PPV one is worded wrong and hasnt updated from September 26th, it says 10$ for 4 PPV events but not 10$ for the televised part which is what a rep told me. Its still worded the same wrong way.

  • krighton

    I was offered 2 $10 tickets and 1 $20 nfl ticket if I played $50 in mlb and $50 in nba between oct 5-9….haven’t recurved anything yet, are those on the way I’ve messaged support but got a reply about a $10 credit for a bet slip and this was a regular dfs offer.

  • bure10

    Its not the 9th yet. Im sure after the 9th they will credit everything so people can use the 20$ ticket on Sunday. Also the NBA game is Friday the 9th so a lot of people will finish their 50$ then.

  • I_need_money23

    Why did they take the STEP contests away? I enjoyed them

  • buckstar

    The tennis achievements have disappeared on my screen — looking to claim some crowns. This happening for anyone who has some tennis achievements?

    Edit — back now — Thanks!

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