INDUSTRY FORUM

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  • DraftKings_CM

    • DraftKings Representative

    On behalf of DraftKings, we are proud to announce our newly created Community team. Our group was formed to listen, engage, and advocate for the player community at large while championing our industry leading commitment to a world class game experience. We are here to represent your feedback inside the walls of DraftKings, because your ideas can help us deliver an increasingly better experience for all players. You can read our introductory post here: https://rotogrinders.com/threads/draftkings-cm-is-now-on-rotogrinders-2496208

    Now it’s your chance – what would you like to know? Do you have a suggestion you would like to share? We will do our best to answer all honest and respectful questions you post in this thread, in turn we hope to help players like you have a better understanding of how the world’s largest fantasy sports ecosystem works. Please allow us some time before responding to your questions and comments, you deserve well thought out answers – and that takes time.

    - DraftKings Community Team

  • Stangs13

    Has anyone else not gotten their rewards for the trick or treat promo? It tells me what I got but hasn’t paid out the last few days.

  • BigRay

    I got all of mine besides yesterdays. I think the may be having computer problems because the monthly rewards (bronze,gold,etc…) haven’t updated either. hopefully all is good before NFL lock. Don’t want them to become Fanduel.

  • bure10

    @BigRay said...

    I got all of mine besides yesterdays. I think the may be having computer problems because the monthly rewards (bronze,gold,etc…) haven’t updated either. hopefully all is good before NFL lock. Don’t want them to become Fanduel.

    All good now

  • I_need_money23

    Never mind

  • DraftKings_CM

    • DraftKings Representative

    Has anyone brought up the issue with single entry cash games having a large amount of the same lineups entered.

    I personally don’t think lineup selling is an issue at all when it comes to the lineup trains your seeing. Draftkings does crack down on lineup selling when they have evidence of it occurring as the best they can. A majority of lineup trains coming from the use of publicly purchased projections combined with lineup optimizers. These are legal to use per the community guidelines and when you have sometimes hundreds of users sharing the same projection models your going to land on the same lineup frequently.

    If you have any questions about game integrity or if you see something that you would like DraftKings to look into, we ask that you please email our specialists at gameintegrity@draftkings.com. DK’s Game Integrity and Enforcement specialists are best equipped to discuss this topic with you, rather than within this thread. To save some time we included the answers to some common topics below. Additionally we ask all users to educate themselves to learn about permitted and non-permitted behaviors by reviewing the DraftKings Community Guidelines found at https://www.draftkings.com/community-guidelines

    1) Duplicate lineups (including what the community calls “trains”) can commonly occur in any contest where the community aligns around the perceived chalk. It may seem counter-intuitive, but there is no edge gained by users who end up with a duplicate lineup. In fact, it could work against them as easily as it may benefit the players who have the same lineup.
    2) We are sometimes asked why we do not require our single entry contests to have unique lineups. Single entry means that each individual is allowed one entry in the contest, it does not mean that each individual must submit a unique lineup. If we added a policy that required each individual to submit a unique lineup, it would reduce the skill of the game by giving an advantage to the first players to enter the contest.
    3) We allow 2 or more players to use the same projection models, provided that each player incorporates a component of her or his own skill while generating their lineups. When multiple players in a single entry contest use the same projection model, sometimes they land on the same perceived chalk – this is permitted when they are using a component of their own skill to generate the lineup.
    4) We use forensic data science to determine players that are exhibiting unpermitted behaviors as defined within the DraftKings Community Guidelines and the Terms of Use. The selling and/or use of lineups that do not require any skill by the end user is an unpermitted behavior. As a result, DraftKings actively looks for people who distribute full lineups (aka lineup sellers).

    I have heard rumblings of some of the big sharks selling lineups???

    We have come across a few fake twitter accounts pretending to be some of the biggest dfs players, these fake accounts rarely last long. In each case we work within our means to determine who the seller really is – allowing the Game Integrity team to exercise enforcement as defined within the DraftKings Terms of Use.

    I got all of mine besides yesterdays. I think the may be having computer problems because the monthly rewards (bronze,gold,etc…) haven’t updated either. hopefully all is good before NFL lock.

    It is not uncommon for a small delay in settling our loyalty programs as we work to implement the new daily rewards system and close out the prior month. No worries, as always – we have your back.

    – DraftKings Community Team
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  • hypegotti

    Is there any way to see my yearly total in preparation for taxes? If I win on fd but lose on CD will I still be paying taxes or can I write that off?

  • DraftKings_CM

    • DraftKings Representative

    Is there any way to see my yearly total in preparation for taxes? If I win on fd but lose on CD will I still be paying taxes or can I write that off?

    DraftKings cannot estimate your tax responsibility or answer questions about Federal, District, state or local exemptions, or tax calculations. You may want to consult a tax professional for answers to your tax questions.

    If you’d like to download a file containing all of your entry fees and winnings, you can visit the Contests page (https://www.draftkings.com/mycontests), select the “History” tab, and then click the “Download Entry History” link.

    – DraftKings Community Team

  • Jeff6347

    I won an nfl contest on 10/17 for $20,000. I went to withdrawal 18,500 and was told I was getting a check. I had my old address on DraftKings so they said they had to void the check. Which was fine. So I’m waiting on getting my money credited back to my DraftKings account so I can withdrawal through PayPal in smaller amounts..and still have nothing. DK support originally said the process takes 1-5 days to void a check and then said it varies. Now it’s about 17 days later they aren’t even responding to my emails anymore. Not sure what to do. I really wish there was a phone number or live chat.

  • DraftKings_CM

    • DraftKings Representative

    Hi Jeff6347 –

    We cannot discuss your private account in a public forum. We can share that the process you described is to avoid fraud, we cannot process replacement funds until an original check is confirmed to be voided. In these situations the length of time is dependant on the time needed by third party banks to complete their tasks. Once the check has been voided you can expect to hear from a DraftKings Customer Experience agent.

    PS: We offer chat on our Contact Us page, it is available when the queue is not excessive. We do not offer phone support for DFS at this time, we found through numerous experiments and tests that written support provides the quickest results with the most accurate and accountable responses in the majority of situations.

    - DraftKings Community Team

  • Jeff6347

    My issue was resolved today. Thank you

  • FuzzyOzzy

    Living in NY stinks for DFS…there are no sports slated for 11/9 that people in NY can play for the two-sport NFL achievement. Anyone know if the Madden Sims count as an “other sport”? Seems to be only thing available besides the NE vs NYJ game

    edit: NM, NY can’t enter the sim games either. Oh well.

  • wolfjb1

    In future Best Ball tournaments, can you enable the ability to view other 12-team “pods” besides the ones that I’m in? Just as many of us study winning lineups/results and ownership on daily contests after the fact, it would be really helpful to be able to see what the top players are doing in Best Ball.

  • joephoto

    @FuzzyOzzy said...

    Living in NY stinks for DFS…there are no sports slated for 11/9 that people in NY can play for the two-sport NFL achievement.

    I play DFS Tennis Mon through Thurs. You can’t ?

  • hypegotti

    can i delete this apple watch app? its just taking up space.

  • FuzzyOzzy

    @joephoto said...

    I play DFS Tennis Mon through Thurs. You can’t ?

    Nope, the Monday slate I tried to enter the Tennis, tells me NY can not play.

    https://ibb.co/xSdQvHR

  • DraftKings_CM

    • DraftKings Representative

    Living in NY stinks for DFS…there are no sports slated for 11/9 that people in NY can play for the two-sport NFL achievement. Anyone know if the Madden Sims count as an “other sport”? Seems to be only thing available besides the NE vs NYJ game
    edit: NM, NY can’t enter the sim games either. Oh well.

    I play DFS Tennis Mon through Thurs. You can’t ?

    Nope, the Monday slate I tried to enter the Tennis, tells me NY can not play.

    In accordance with state-specific rules, DFS players located in NY can play in Tennis contests for Grand Slam tournaments only. For questions related to your account and specific achievements, please reach out to our Customer Experience team at support@draftkings.com and we’ll be happy to review with you.

    In future Best Ball tournaments, can you enable the ability to view other 12-team “pods” besides the ones that I’m in? Just as many of us study winning lineups/results and ownership on daily contests after the fact, it would be really helpful to be able to see what the top players are doing in Best Ball.

    Best Ball is just getting started, there is so much more to come! We plan to continue innovating Best Ball and user feedback will be critical to ensuring we put out a product that exceeds customer expectations. We appreciate your insight here and we’ve passed your suggestion along to our product team to add to their tracker. We also monitor all feature and product suggestions emailed to our Customer Support team at support@draftkings.com.

    can i delete this apple watch app? its just taking up space.

    Apple allows you to manage your Apple Watch apps directly on your watch, or using the Watch app on your iPhone. For more information please consult this guide provided by Apple Support: https://support.apple.com/en-us/HT204784

    – DraftKings Community Team

  • tvegas40

    For the current Best Ball tournaments what is the policy on the tournaments that did not fill? I know week one the $20 did fill but the $3 came up 70,000 entries short. Some of the Week 2-4 tournaments were also short. Will there be wild card teams and if so based on points or what criteria?

  • DraftKings_CM

    • DraftKings Representative

    For the current Best Ball tournaments what is the policy on the tournaments that did not fill? I know week one the $20 did fill but the $3 came up 70,000 entries short. Some of the Week 2-4 tournaments were also short. Will there be wild card teams and if so based on points or what criteria?

    If there are not enough advancing entries to fill future round contests, there will be wild card entries that advance. Wild card entries are the entries that scored the highest fantasy points among the non-automatically advancing entries.

    Example: There is a tournament with a maximum of 12,000 12-man round 1 contests, where the top finisher in each contest advances to round 2. Round 2 is made up of 1,000 12-man contests (12,000 total entries). If only 11,000 round 1 contests were to fill, only 11,000 entries would automatically advance. We would make up the additional 1,000 entries with wild card spots.

    If there is a tie for an advancing entry or wild card spot, the advancing entry/wild card spot will be the one with the highest scoring single week in that round. If still tied, it will be the entry with the second highest scoring week in that round. This process will continue through the lowest scoring week in the round. If still tied, the advancing entry will be the one with the overall highest scoring player in that round. If still tied, it will be the entry with the second overall highest scoring player in that round. This process will continue through the lowest scoring player in the round.

    You can find our full Best Ball Rules & Scoring here: https://www.draftkings.com/help/rules/1/145

    – DraftKings Community Team

  • timusbr

    Hey draftkings a specific question to a specific problem. I doubt your system does it, I know if it requires one of those higher paid people to investigate it or accomplish it. I am out of luck.

    DFS Golf.
    Classic is 4 days to complete 4 distinctive rounds. This week and in the near past we have days that dont finish the day they started. I have been unavailable to grab the DK data when the round finishes and play continues with the next round.

    you can say sure use showdown data but that doesnt work because I do not have a breakdown of how the points accumulated.

    hopeful someone has an easy doable answer
    Tim ( a 4 year golf data monster who hates holes in the datasheet i sweat over)

  • internetfamous

    Here’s what I would like to know.

    I would like to know why people didn’t get credits when a fighter withdrew 3 minutes before the lock without any of us knowing, but in the same day you guys refunded and invalidated lineups for people in golf who tried to cheat and play golfers who had already teed off and scored points before lock.

    If anything, their money should have had to stay and they should have gotten 0’s for trying to cheat. Why were they refunded but the people who had a fight @ 18% total ownership between the two fighters weren’t refunded? There was no physical way to edit lineups in time before the slate locked.

    I would understand if it was weather, or they got hurt ect, but pulling out 3 minutes before the lock without warning? Then refunding cheaters? Is this where we’ve come to? If you’re going to start holding that standard I feel you need to start sending push notifications to those of us who cant be on twitter/computer the entire day. You can send me push notifications 6 minutes before the millionaire makers are set to go off and missing by 104k people asking me to play…

  • bure10

    @internetfamous said...

    Here’s what I would like to know.

    I would like to know why people didn’t get credits when a fighter withdrew 3 minutes before the lock without any of us knowing, but in the same day you guys refunded and invalidated lineups for people in golf who tried to cheat and play golfers who had already teed off and scored points before lock.

    If anything, their money should have had to stay and they should have gotten 0’s for trying to cheat. Why were they refunded but the people who had a fight @ 18% total ownership between the two fighters weren’t refunded? There was no physical way to edit lineups in time before the slate locked.

    I would understand if it was weather, or they got hurt ect, but pulling out 3 minutes before the lock without warning? Then refunding cheaters? Is this where we’ve come to? If you’re going to start holding that standard I feel you need to start sending push notifications to those of us who cant be on twitter/computer the entire day. You can send me push notifications 6 minutes before the millionaire makers are set to go off and missing by 104k people asking me to play…

    He withdrew like 25 minutes before, DK Nation reported it on Twitter at 4:36 and lock was at 5.

    Like any sport you should keep to Twitter until lock.

    Saying 3 minutes before lock isnt factual at all.

  • snajuice

    I seen it around 4:40 so plenty of time, just like Basketball have to pay attention

  • SkateFiend

    Will there be any MLB and NHL simulation games? NFL showdown games (showdowns in general) are just no fun.

  • joephoto

    I need to complete more Tennis Achievements.
    Will there be more Tennis contests ? It says ending Dec. 26th.

  • DraftKings_CM

    • DraftKings Representative

    Hey draftkings a specific question to a specific problem. I doubt your system does it, I know if it requires one of those higher paid people to investigate it or accomplish it. I am out of luck.
    DFS Golf.
    Classic is 4 days to complete 4 distinctive rounds. This week and in the near past we have days that dont finish the day they started. I have been unavailable to grab the DK data when the round finishes and play continues with the next round.
    you can say sure use showdown data but that doesnt work because I do not have a breakdown of how the points accumulated.
    hopeful someone has an easy doable answer
    Tim ( a 4 year golf data monster who hates holes in the datasheet i sweat over)

    As a data-driven company, we understand the importance of having as much information as possible to put towards valuable use. This specific data you are looking for is not available, but please feel free to email our award-winning Customer Experience team at support@draftkings.com with any future inquiries, and we will be happy to point you in the right direction, if available.

    I would like to know why people didn’t get credits when a fighter withdrew 3 minutes before the lock without any of us knowing, but in the same day you guys refunded and invalidated lineups for people in golf who tried to cheat and play golfers who had already teed off and scored points before lock.
    If anything, their money should have had to stay and they should have gotten 0’s for trying to cheat. Why were they refunded but the people who had a fight @ 18% total ownership between the two fighters weren’t refunded? There was no physical way to edit lineups in time before the slate locked.
    I would understand if it was weather, or they got hurt ect, but pulling out 3 minutes before the lock without warning? Then refunding cheaters? Is this where we’ve come to? If you’re going to start holding that standard I feel you need to start sending push notifications to those of us who cant be on twitter/computer the entire day. You can send me push notifications 6 minutes before the millionaire makers are set to go off and missing by 104k people asking me to play…

    He withdrew like 25 minutes before, DK Nation reported it on Twitter at 4:36 and lock was at 5.
    Like any sport you should keep to Twitter until lock.
    Saying 3 minutes before lock isnt factual at all.

    I seen it around 4:40 so plenty of time, just like Basketball have to pay attention

    We are committed to providing our players with the most up-to-date information that affects our Daily Fantasy contests. While we do our best to have the most up-to-date fighter statuses, we ask our users to check their lineups prior to lock to ensure there have been no fighter changes that would impact the gaming experience.

    In this instance, we informed players via DKNation and @DK_Assist on twitter, as well as with an in-app banner.

    https://twitter.com/dklive/status/1327727045841997831

    https://twitter.com/DK_Assist/status/1327730537415528451

    Will there be any MLB and NHL simulation games? NFL showdown games (showdowns in general) are just no fun.

    Our contest operations team’s job is to bring the greatest amount of joy to the greatest amount of people. While showdowns may not be the favorite game style for some, many players love that showdowns provide them with another exciting way to interact with the single game they’re watching. We continue to monitor for opportunities to expand our simulated contest offerings and we’ll let you know if it comes to fruition! We also track all contest requests emailed to us at support@draftkings.com.

    I need to complete more Tennis Achievements.
    Will there be more Tennis contests ? It says ending Dec. 26th.

    Unfortunately, the tennis calendar has concluded this year and there are no remaining tournaments to offer. We will be serving up more contests in 2021, stay tuned!

    – DraftKings Community Team

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