INDUSTRY FORUM

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  • DraftKings_CM

    • DraftKings Representative

    On behalf of DraftKings, we are proud to announce our newly created Community team. Our group was formed to listen, engage, and advocate for the player community at large while championing our industry leading commitment to a world class game experience. We are here to represent your feedback inside the walls of DraftKings, because your ideas can help us deliver an increasingly better experience for all players. You can read our introductory post here: https://rotogrinders.com/threads/draftkings-cm-is-now-on-rotogrinders-2496208

    Now it’s your chance – what would you like to know? Do you have a suggestion you would like to share? We will do our best to answer all honest and respectful questions you post in this thread, in turn we hope to help players like you have a better understanding of how the world’s largest fantasy sports ecosystem works. Please allow us some time before responding to your questions and comments, you deserve well thought out answers – and that takes time.

    - DraftKings Community Team

  • timusbr

    @DraftKings_CM said...

    As a data-driven company, we understand the importance of having as much information as possible to put towards valuable use. This specific data you are looking for is not available, but please feel free to email our award-winning Customer Experience team at support@draftkings.com with any future inquiries, and we will be happy to point you in the right direction, if available.

    as a user of Draftkings for a looong time (you probably have access to initial date, IDK)

    I consistently have requested some type of view or report or help from customer service. This draftking thread that gives us a shot at understanding draftkings. It was a great idea. I am pretty sure whoever drafted the above response, was not part of the original team that answered questions. I basicly took from your response a negative attitude, like yes we get your issue but go jump in a lake or find one of the companies that pay us that has that info.

    As far as award winning customer experience team…..was it a participation trophy?

  • leratain

    What is the status of the Tennis achievements ?

  • joephoto

    @leratain said...

    What is the status of the Tennis achievements ?

    DK answered my Tennis question end of page 116.
    Tennis Achievements are officially over. I was hoping they would go another month.

  • ryanprzy

    @timusbr said...

    as a user of Draftkings for a looong time (you probably have access to initial date, IDK)

    I consistently have requested some type of view or report or help from customer service. This draftking thread that gives us a shot at understanding draftkings. It was a great idea. I am pretty sure whoever drafted the above response, was not part of the original team that answered questions. I basicly took from your response a negative attitude, like yes we get your issue but go jump in a lake or find one of the companies that pay us that has that info.

    As far as award winning customer experience team…..was it a participation trophy?

    How did you come away with that feeling based on that response?? It was an entirely professional response with zero negativity. I don’t know how it could have been worded any better than it was.

  • DraftKings_CM

    • DraftKings Representative

    UPDATE for all users entered in the Monday-Tuesday set

    If the Ravens vs Steelers game is played on, or before, Thursday (12/3), stats will count towards the Monday-Tuesday set beginning tonight (11/30). If the game is played after Thursday (12/3) the set will be canceled and entry fees will be refunded by Friday.

    Link — https://twitter.com/DK_Assist/status/1333554849494016002?s=20

    If you have any other questions, or need any further assistance with your personal account, please contact support@draftkings.com. Don’t forget to follow @DK_Assist on Twitter, where we announce updates to recent scheduling changes made by the NFL and other leagues, in response to the ongoing pandemic.

    – DraftKings Community Team

  • jmspro

    Am I not understanding the “All Day Affair” NFL achievement correctly? It says in the FAQ that you can get 2,500 crowns for 50 days. But I believe there is only 21 days of 3 different start times. So, how does one get to 50 days milestone?

  • DraftKings_CM

    • DraftKings Representative

    Am I not understanding the “All Day Affair” achievement correctly? It says in the FAQ that you can get 2,500 crowns for 50 days. But I believe there is only 21 days of 3 different start times. So, how does one get to 50 days milestone?

    Thanks to our In-Game Showdown contests, DFS players are able to enjoy the sweat throughout the entire game. For days where there is only one scheduled NFL game, players now have the opportunity to get into the action in multiple different ways (Full Game Showdown, In-Game Showdown H2, In-Game Showdown Q4).

    With that said, it is always good to remind everyone that nothing is set in stone this year. We are prepared to evaluate and where necessary adjust accordingly for any schedule changes.

    – DraftKings Community Team

  • jmspro

    @DraftKings_CM said...

    Am I not understanding the “All Day Affair” achievement correctly? It says in the FAQ that you can get 2,500 crowns for 50 days. But I believe there is only 21 days of 3 different start times. So, how does one get to 50 days milestone?

    Thanks to our In-Game Showdown contests, DFS players are able to enjoy the sweat throughout the entire game. For days where there is only one scheduled NFL game, players now have the opportunity to get into the action in multiple different ways (Full Game Showdown, In-Game Showdown H2, In-Game Showdown Q4).

    With that said, it is always good to remind everyone that nothing is set in stone this year. We are prepared to evaluate and where necessary adjust accordingly for any schedule changes.

    – DraftKings Community Team

    Thanks

  • timusbr

    @ryanprzy said...

    How did you come away with that feeling based on that response?? It was an entirely professional response with zero negativity. I don’t know how it could have been worded any better than it was.

    Umm, they are a data company, everything is counted and stored. the data is there. They choose not to make it available to casual users. You cant tell me that they couldnt have a report database where I could enter specific info, i could get a specific report. I am old and not a computing wiz but I know this is simplistic in nature without much effort.

  • Stangs13

    Is there is a way to see where your team ranks with other league teams for best ball? The reason I ask is the $3 didn’t fill and I’m curious how we will know if we get a wild card, or paid out for 4th or 5th in our league because of the shortage of players.

  • SkateFiend

    Will there be EL contests when NBA season (or preseason) starts? I’m hearing that DK is official partner of the EL and the company has been trying to expand in Europe for a while now.

    I’m reluctant to reveal the best kept secret of DFS, but the truthfully Asian baseball was easiest to cash during the pandemic season and I’m starting to achieve some modest success in the EL. The right combination of contest size, moderate number of teams and player selection and soft competition greatly improves my odds of recouping my entry fee at minimum. In the EL I can cash when one of my guards only scores 18 DFS points.

    Meanwhile in the NBA – nearly 20 teams to choose from in a large slate, thousands of (optimized) lineup, constant last minute personnel decision, unrestrained offense constantly pushing up cash line. Smaller contests offer little refuge.

    I’d be down with foreign sports DFS becoming a part fixture at DK, to be honest. I’d be into soccer as well if that wasn’t so random.

  • OSU_Bucknut

    I have never deposited any money to DraftKings, so how would I withdraw my winnings? It says I have to use the same account I deposited from, but since I’ve never deposited… Is it as simple as depositing $20 and then withdrawing to that same account

  • bigez952

    @OSU_Bucknut said...

    I have never deposited any money to DraftKings, so how would I withdraw my winnings? It says I have to use the same account I deposited from, but since I’ve never deposited… Is it as simple as depositing $20 and then withdrawing to that same account

    You only have to use the same withdrawel method as your deposit up to the original deposit amount so if your amount is $0 your free to use whatever method you want like PayPal which is what I use.

  • BigRay

    @OSU_Bucknut said...

    have never deposited any money to DraftKings, so how would I withdraw my winnings? It says I have to use the same account I deposited from, but since I’ve never deposited… Is it as simple as depositing $20 and then withdrawing to that same account

    I only have had to do it once. Hit $2,000 in a GPP and got a check for that sucker. Got a picture of it too.

  • jarredsc7

    Any plans on a big Best Ball contest for NBA?

  • DraftKings_CM

    • DraftKings Representative

    Is there is a way to see where your team ranks with other league teams for best ball? The reason I ask is the $3 didn’t fill and I’m curious how we will know if we get a wild card, or paid out for 4th or 5th in our league because of the shortage of players.

    When there are not enough advancing entries to fill future round contests in our NFL Best Ball Tournaments, then Wild Card Entries will instead advance. Wild Card Entries are the entries that scored the highest fantasy points among the non-automatically advancing entries.

    If you are confused by our explanation, don’t worry! The example below should do a great job of explaining how the process works, and show you how we cover all the bases.

    Let’s use the following example:

    • NFL Best Ball tournament with a maximum of 12,000 12-man round 1 contests
    • The top finisher in each contest advances to round 2.
    • Round 2 is made up of 1,000 12-man contests (12,000 total entries).

    If just 11,000 round 1 contests were to fill, only these 11,000 entries would automatically advance. DraftKings will automatically draw the additional 1,000 entries with wild card spots using the predefined Best Ball tournament rules.

    If there is a tie for an advancing entry or wild card spot, then the advancing entry/wild card spot will be the one with the highest scoring single week in that round.

    If a tie still remains with the highest scoring single week in that round, then we instead automatically select the entry with the second highest scoring week in that round. This process will continue through the lowest scoring week in the round.

    https://www.draftkings.com/help/rules/1/145

    As with any new product, we will continue to refine and enhance the player experience so that you can sweat out all facets of the game – stay tuned!

    Will there be EL contests when NBA season (or preseason) starts? I’m hearing that DK is official partner of the EL and the company has been trying to expand in Europe for a while now.

    We’re glad to hear you’ve enjoyed playing EL contests. It’s too soon for us to disclose any additional details, but we intend to continue!

    I have never deposited any money to DraftKings, so how would I withdraw my winnings? It says I have to use the same account I deposited from, but since I’ve never deposited… Is it as simple as depositing $20 and then withdrawing to that same account

    You only have to use the same withdrawal method as your deposit up to the original deposit amount so if your amount is $0 your free to use whatever method you want like PayPal which is what I use.

    I only have had to do it once. Hit $2,000 in a GPP and got a check for that sucker. Got a picture of it too.

    When possible, we will first refund all deposits made in the last 90 days. Any excess funds after refundable deposits have been fulfilled are delivered via the selected withdrawal method (PayPal or check).

    If you have any questions specific to your withdrawal, feel free to reach out to our Customer Experience team at support@draftkings.com and we’ll be happy to help!

    Any plans on a big Best Ball contest for NBA?

    Generally speaking, we do not announce future plans until they are officially launched.

    We can, however, say that we have shared in the community’s warm reception to Best Ball and we look forward to continuing to improve and expand our Best Ball product offerings.

    Make It Reign!

    – DraftKings Community Team

  • OSU_Bucknut

    @bigez952 said...

    You only have to use the same withdrawel method as your deposit up to the original deposit amount so if your amount is $0 your free to use whatever method you want like PayPal which is what I use.

    I think the issue is that my DraftKings email is different from my PayPal email, or am I dumber than I thunk?

  • snellman

    Could I get an explanation on why I can’t play NCAA in Iowa? The first few days of basketball I was able to play both Football and Basketball, then I got a message stating that it was not available in my state when I went to go enter a lineup. I reached out to support who told me that NCAA was not available in Iowa. I reached out to the gaming commission in my state because I thought that the law regarding NCAA had changed because it was 1 yr since the original gambling law was passed. I received the following email back from the gaming commission.

    Hi Jason,

    Thank you for your query.

    DraftKings is legally allowed to offer NCAA Football and NCAA Basketball. College sports were prohibited by law until May 1, 2020, after which point the Iowa Racing and Gaming Commission had the discretion to allow or not allow these leagues. Both leagues were positively authorized for use in daily fantasy sports in Iowa as of 11/12/2020. It is unclear why DraftKings has not started offering these leagues.

    Please let me know if I can assist you further.

    Simon Oliver
    Gaming Representative
    Iowa Racing and Gaming Commission
    (515) 725 8161

    On Tue, Dec 8, 2020 at 8:10 AM Barrett, Stephanie wrote:

    ————— Forwarded message ————-
    From: jasonsneller@gmail.com via Iowa Racing and Gaming Commission
    Date: Mon, Dec 7, 2020 at 8:51 PM
    Subject: [IRGC Website] Contact Form
    To:

    Submitted on Mon, 12/07/2020 – 8:50pm
    Submitted by:
    Submitted e-mail:
    Submitted values are:

    Name: Jason Sneller
    Email: jasonsneller@gmail.com
    Phone: 7125405654
    Message: I would like to know if I can get an update on playing college Daily
    fantasy sports in Iowa. My understanding last year when it was made legal is
    that we would not be able to play college right away, but we would be able to
    play in 2020. I checked with Draftkings and according to them, we are not
    currently able to play. Is there a timeline to when we will be able to play?
    Any update would be appreciated

    I have tried reaching out to customer service but no reply. Thank you very much.

  • DraftKings_CM

    • DraftKings Representative

    Could I get an explanation on why I can’t play NCAA in Iowa? The first few days of basketball I was able to play both Football and Basketball, then I got a message stating that it was not available in my state when I went to go enter a lineup. I reached out to support who told me that NCAA was not available in Iowa. I reached out to the gaming commission in my state because I thought that the law regarding NCAA had changed because it was 1 yr since the original gambling law was passed. I received the following email back from the gaming commission.

    We are thrilled to be able to offer our CFB and CBB contests to DFS players located in The Hawkeye State, we did not add any restrictions since we rolled out the welcome mat for Iowa.

    Prior to joining these contests, you may need to visit the app store and update to the latest version of the DraftKings app. If you’re still unable to enter after that, please reach back out to our team at support@draftkings.com and we can help you get this resolved.

    – DraftKings Community Team

  • snellman

    @DraftKings_CM said...

    Could I get an explanation on why I can’t play NCAA in Iowa? The first few days of basketball I was able to play both Football and Basketball, then I got a message stating that it was not available in my state when I went to go enter a lineup. I reached out to support who told me that NCAA was not available in Iowa. I reached out to the gaming commission in my state because I thought that the law regarding NCAA had changed because it was 1 yr since the original gambling law was passed. I received the following email back from the gaming commission.

    We are thrilled to be able to offer our CFB and CBB contests to DFS players located in The Hawkeye State, we did not add any restrictions since we rolled out the welcome mat for Iowa.

    Prior to joining these contests, you may need to visit the app store and update to the latest version of the DraftKings app. If you’re still unable to enter after that, please reach back out to our team at support@draftkings.com and we can help you get this resolved.

    – DraftKings Community Team

    How do I get rid of the pop up that keeps appearing on my screen when I enter a contest. On my cpu, I have tried logging out and logging back in and clearing cache, but no luck. I can enter a contest but it keeps popping up.

  • DraftKings_CM

    • DraftKings Representative

    How do I get rid of the pop up that keeps appearing on my screen when I enter a contest. On my cpu, I have tried logging out and logging back in and clearing cache, but no luck. I can enter a contest but it keeps popping up.

    Please reach out to our world-class Customer Experience team at support@draftkings.com so that we can provide you with the personalized and effective service that you deserve. In accordance with our privacy policy, we cannot discuss details specific to individual accounts in a public forum.

    – DraftKings Community Team

  • cabdziner

    Can someone explain why I can play PGA and Euro golf contests but LPGA is not allowed… in NY.
    I would love to hear the reasoning behind this.

  • osuryanf

    @cabdziner said...

    Can someone explain why I can play PGA and Euro golf contests but LPGA is not allowed… in NY.
    I would love to hear the reasoning behind this.

    It’s really pretty simple

  • ifthethunder

    @osuryanf said...

    It’s really pretty simple

    Au contraire mon frère!
    ~

  • bigez952

    @cabdziner said...

    Can someone explain why I can play PGA and Euro golf contests but LPGA is not allowed… in NY.
    I would love to hear the reasoning behind this.

    That is a NY issue as they were dumb and force new fees to be paid every time DK wants to add a new sport that wasn’t apart of the initial package when they first approved DFS in the state. So NY will never get new fringe level sports as it isn’t worth going back to pay the fees to re-apply every time.

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