INDUSTRY FORUM

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  • DraftKings_CM

    • DraftKings Representative

    On behalf of DraftKings, we are proud to announce our newly created Community team. Our group was formed to listen, engage, and advocate for the player community at large while championing our industry leading commitment to a world class game experience. We are here to represent your feedback inside the walls of DraftKings, because your ideas can help us deliver an increasingly better experience for all players. You can read our introductory post here: https://rotogrinders.com/threads/draftkings-cm-is-now-on-rotogrinders-2496208

    Now it’s your chance – what would you like to know? Do you have a suggestion you would like to share? We will do our best to answer all honest and respectful questions you post in this thread, in turn we hope to help players like you have a better understanding of how the world’s largest fantasy sports ecosystem works. Please allow us some time before responding to your questions and comments, you deserve well thought out answers – and that takes time.

    - DraftKings Community Team

  • DraftKings_CM

    • DraftKings Representative

    Could I get an explanation on why I can’t play NCAA in Iowa? The first few days of basketball I was able to play both Football and Basketball, then I got a message stating that it was not available in my state when I went to go enter a lineup. I reached out to support who told me that NCAA was not available in Iowa. I reached out to the gaming commission in my state because I thought that the law regarding NCAA had changed because it was 1 yr since the original gambling law was passed. I received the following email back from the gaming commission.

    We are thrilled to be able to offer our CFB and CBB contests to DFS players located in The Hawkeye State, we did not add any restrictions since we rolled out the welcome mat for Iowa.

    Prior to joining these contests, you may need to visit the app store and update to the latest version of the DraftKings app. If you’re still unable to enter after that, please reach back out to our team at support@draftkings.com and we can help you get this resolved.

    – DraftKings Community Team

  • snellman

    • Ranked #51

      RG Tiered Ranking

    @DraftKings_CM said...

    Could I get an explanation on why I can’t play NCAA in Iowa? The first few days of basketball I was able to play both Football and Basketball, then I got a message stating that it was not available in my state when I went to go enter a lineup. I reached out to support who told me that NCAA was not available in Iowa. I reached out to the gaming commission in my state because I thought that the law regarding NCAA had changed because it was 1 yr since the original gambling law was passed. I received the following email back from the gaming commission.

    We are thrilled to be able to offer our CFB and CBB contests to DFS players located in The Hawkeye State, we did not add any restrictions since we rolled out the welcome mat for Iowa.

    Prior to joining these contests, you may need to visit the app store and update to the latest version of the DraftKings app. If you’re still unable to enter after that, please reach back out to our team at support@draftkings.com and we can help you get this resolved.

    – DraftKings Community Team

    How do I get rid of the pop up that keeps appearing on my screen when I enter a contest. On my cpu, I have tried logging out and logging back in and clearing cache, but no luck. I can enter a contest but it keeps popping up.

  • DraftKings_CM

    • DraftKings Representative

    How do I get rid of the pop up that keeps appearing on my screen when I enter a contest. On my cpu, I have tried logging out and logging back in and clearing cache, but no luck. I can enter a contest but it keeps popping up.

    Please reach out to our world-class Customer Experience team at support@draftkings.com so that we can provide you with the personalized and effective service that you deserve. In accordance with our privacy policy, we cannot discuss details specific to individual accounts in a public forum.

    – DraftKings Community Team

  • cabdziner

    Can someone explain why I can play PGA and Euro golf contests but LPGA is not allowed… in NY.
    I would love to hear the reasoning behind this.

  • osuryanf

    @cabdziner said...

    Can someone explain why I can play PGA and Euro golf contests but LPGA is not allowed… in NY.
    I would love to hear the reasoning behind this.

    It’s really pretty simple

  • ifthethunder

    @osuryanf said...

    It’s really pretty simple

    Au contraire mon frère!
    ~

  • bigez952

    @cabdziner said...

    Can someone explain why I can play PGA and Euro golf contests but LPGA is not allowed… in NY.
    I would love to hear the reasoning behind this.

    That is a NY issue as they were dumb and force new fees to be paid every time DK wants to add a new sport that wasn’t apart of the initial package when they first approved DFS in the state. So NY will never get new fringe level sports as it isn’t worth going back to pay the fees to re-apply every time.

  • cabdziner

    @bigez952 said...

    That is a NY issue as they were dumb and force new fees to be paid every time DK wants to add a new sport that wasn’t apart of the initial package when they first approved DFS in the state. So NY will never get new fringe level sports as it isn’t worth going back to pay the fees to re-apply every time.

    well, that sucks

  • lexmarke238

    @bigez952 said...

    That is a NY issue as they were dumb and force new fees to be paid every time DK wants to add a new sport that wasn’t apart of the initial package when they first approved DFS in the state. So NY will never get new fringe level sports as it isn’t worth going back to pay the fees to re-apply every time.

    Is this for real? Wow.

    LIBERATE NEW YORK

  • SkateFiend

    @lexmarke238 said...

    Is this for real? Wow.

    LIBERATE NEW YORK

    NY has bigger problems than DFS.

  • bigwillie20

    Is there going to be a list of NBA Achievements since the season starts tomorrow

    EDIT: I see they are up now. Looks like I can’t play in just a $0.10 contest a day now to get Ironman. Gotta play $1+ every day

  • realphipps

    $1 a day for NBA Ironman is a gigantic disappointment.

    At least they didn’t dramatically change the scope of that achievement in the middle of a once-in-a-century pandemic that left millions unemployed.

  • bigez952

    @realphipps said...

    $1 a day for NBA Ironman is a gigantic disappointment.

    At least they didn’t dramatically change the scope of that achievement in the middle of a once-in-a-century pandemic that left millions unemployed.

    They made that change to achievements in early 2020 as the PGA achievements which came out January 2020 was moved to $1+ a day for iron as as well. Every sport that has come out since then has had the $1+ requirement so the NBA going that route shouldn’t be a shock.

  • rgriffin37

    @bigez952 said...

    They made that change to achievements in early 2020 as the PGA achievements which came out January 2020 was moved to $1+ a day for iron as as well. Every sport that has come out since then has had the $1+ requirement so the NBA going that route shouldn’t be a shock.

    I second this sentiment. I had no doubt it would be $1. The days of dimes and quarters for the Ironman are over.

  • realphipps

    I wasn’t aware of the PGA changes. Just found the timing odd in general, when looking at the financial state of the country and world.

    But that’s capitalism I suppose. Kind of relieving in a way knowing I won’t force myself to play everyday.

  • bigez952

    @realphipps said...

    I wasn’t aware of the PGA changes. Just found the timing odd in general, when looking at the financial state of the country and world.

    But that’s capitalism I suppose. Kind of relieving in a way knowing I won’t force myself to play everyday.

    Making the $1+ makes perfect sense for the Ironman since the 25,000 crowns reward is worth close to $100 ($45.45 value of the crowns + $40-$60 of daily rewards for a month of diamond). So for the NBA you need to commit $134 to get back $100 in rewards which is still a solid deal. Allowing users to only put in $13.40 and get the same $100 in rewards isn’t a viable long term strategy and I am much happier to see the min amount to play bumped up vs. compensating the other way but reducing the rewards for doing the ironman.

  • sportmvp

    Are you going to create h2h nba snake draft? Or just keep 3-man and up.

  • DraftKings_CM

    • DraftKings Representative

    Can someone explain why I can play PGA and Euro golf contests but LPGA is not allowed… in NY.

    We work hard to bring as many contests to as many DFS players as possible while also complying with all applicable DFS regulations, which vary by jurisdiction. As a new sport to the DFS realm, LPGA contests are not available at this time for players located in NY. We will keep you informed if there are any changes in the future.

    Is there going to be a list of NBA Achievements since the season starts tomorrow

    Generally speaking Achievements for each sport are launched just prior to the season start. Enjoy!

    They made that change to achievements in early 2020 as the PGA achievements which came out January 2020 was moved to $1+ a day for iron as as well. Every sport that has come out since then has had the $1+ requirement so the NBA going that route shouldn’t be a shock.

    Making the $1+ makes perfect sense for the Ironman since the 25,000 crowns reward is worth close to $100 ($45.45 value of the crowns + $40-$60 of daily rewards for a month of diamond). So for the NBA you need to commit $134 to get back $100 in rewards which is still a solid deal. Allowing users to only put in $13.40 and get the same $100 in rewards isn’t a viable long term strategy and I am much happier to see the min amount to play bumped up vs. compensating the other way

    DraftKings achievement programs are all designed to be as inclusive as possible, servicing the needs of the widest variety of DFS players. Everyone deserves some extra excitement added on top of the usual sweat!

    We welcome feedback from all points of view as we’ve worked to fine-tune our achievements throughout the seasons we’ve been able to offer so far. Please don’t hesitate to share your thoughts here, or with our Customer Experience team at support@draftkings.com where all opinions are tracked and stored in an efficient manner so decision makers across all DraftKings departments know what the community is buzzing about.

    EDIT: I see they are up now. Looks like I can’t play in just a $0.10 contest a day now to get Ironman. Gotta play $1+ every day

    To clarify, to be credited for the Iron Man Achievement you must enter in a total of $1 or greater contests each day. As an example, you can enter in two contests that have an entry fee of $.50 to be credited for the achievement progress.

    Are going to create h2h nba snake draft? Or just keep 3-man and up.

    We’re super excited for the launch of NBA Snake and Snake Showdown drafts, this is the moment we have all been waiting for!

    We cannot discuss what may or may not occur in the future, but your suggestion has been noted!

    – DraftKings Community Team

  • madmanjayWV

    Care to explain to a moron?
    Why are you boxing in the $15 TICKET people?
    You guys run a PROMO to play $3 on opening nite for a $15 ticket.
    GENIUS
    (REAL MEN of GENIUS)
    then boom — let’s see if I can use my $15 ticket.
    WELLLLLLLLLLLLLLL

    I can play the #AYDS West Coast Special (HARD PASS)
    or great
    Lookie — I can play the $15 SHOWDOWN (SUPER HARD PASS)
    You are running the big XMAS GPP at $25

    what gives?

    I mean if you had a $15 XmAS GPP where I could burn the ticket, that’d be great.

    SO Y can’t I compete for $200K in the NBA $1M Fadeaway Special @$15 per entry?

  • SkateFiend

    I was just involved in a snake draft where the draft button was grayed out in the first round. I had first pick and couldn’t manually select someone. I kept refreshing the page and didn’t help. Thankfully Giannis was autodrafted and I wanted him anyways. The draft button came back in the second round.

    Maybe I missed something, but if not, is this something the tech team should look at? I had some minor issues with FD’s snake drafts when they came out.

  • ifthethunder

    Does DK have plans to update NBA scoring in player profiles?

    For instance, Terrence Ross played on 12/23/20. And you can see his DK fantasy points linked on here in the highlight. Yet this is what I see on DK:


    ~

  • keithj31216

    @DraftKings_CM said...

    On behalf of DraftKings, we are proud to announce our newly created Community team. Our group was formed to listen, engage, and advocate for the player community at large while championing our industry leading commitment to a world class game experience. We are here to represent your feedback inside the walls of DraftKings, because your ideas can help us deliver an increasingly better experience for all players. You can read our introductory post here: https://rotogrinders.com/threads/draftkings-cm-is-now-on-rotogrinders-2496208

    Now it’s your chance – what would you like to know? Do you have a suggestion you would like to share? We will do our best to answer all honest and respectful questions you post in this thread, in turn we hope to help players like you have a better understanding of how the world’s largest fantasy sports ecosystem works. Please allow us some time before responding to your questions and comments, you deserve well thought out answers – and that takes time.

    - DraftKings Community Team

    The site is not working well today at all! Going to have a lot of upset people if it doesn’t get fixed.

  • DraftKings_CM

    • DraftKings Representative

    I was just involved in a snake draft where the draft button was grayed out in the first round. I had first pick and couldn’t manually select someone. I kept refreshing the page and didn’t help. Thankfully Giannis was autodrafted and I wanted him anyways. The draft button came back in the second round.

    Maybe I missed something, but if not, is this something the tech team should look at?

    Thanks for letting us know SnakeFiend. Can you please reach out to our award winning experts at support@draftkings.com, they may be able to help determine the cause and if necessary find a solution.

    Does DK have plans to update NBA scoring in player profiles?

    For instance, Terrence Ross played on 12/23/20. And you can see his DK fantasy points linked on here in the highlight.

    Our operations team is working on a solve asap, sorry for this temporary inconvenience.

    The site is not working well today at all! Going to have a lot of upset people if it doesn’t get fixed.

    Other than the player card issue discussed above, we are not aware of any problems with service or outages. Please email support@draftkings.com, our co-workers can help figure out what may be impeding your experience.

    – DraftKings Community Team

  • ifthethunder

    @DraftKings_CM said...

    Our operations team is working on a solve asap, sorry for this temporary inconvenience.

    It’s fixed! Thank you, I will win the million dollars soon.
    ~

  • marker0357

    apologize if this has already been covered (I didn’t see it in the last few pages so I assume it is not)…some promos are a little slow to pay out and usually require a followup. I don’t believe that the Big Trey Payday has paid out for either 12/23 or 12/25. I opted in to both, both are posted as wins in the recap, and I have received neither ticket voucher. I did receive it for 12/22. The same applies to the last NFL Big Play Payday 12/26 that just happened yesterday so it may not have paid out yet).

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