INDUSTRY FORUM

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  • DraftKings_CM

    • DraftKings Representative

    On behalf of DraftKings, we are proud to announce our newly created Community team. Our group was formed to listen, engage, and advocate for the player community at large while championing our industry leading commitment to a world class game experience. We are here to represent your feedback inside the walls of DraftKings, because your ideas can help us deliver an increasingly better experience for all players. You can read our introductory post here: https://rotogrinders.com/threads/draftkings-cm-is-now-on-rotogrinders-2496208

    Now it’s your chance – what would you like to know? Do you have a suggestion you would like to share? We will do our best to answer all honest and respectful questions you post in this thread, in turn we hope to help players like you have a better understanding of how the world’s largest fantasy sports ecosystem works. Please allow us some time before responding to your questions and comments, you deserve well thought out answers – and that takes time.

    - DraftKings Community Team

  • jfro22

    Any plans to do best ball for any other sports such as PGA?

  • SkateFiend

    @DraftKings_CM said...

    I was just involved in a snake draft where the draft button was grayed out in the first round. I had first pick and couldn’t manually select someone. I kept refreshing the page and didn’t help. Thankfully Giannis was autodrafted and I wanted him anyways. The draft button came back in the second round.

    Maybe I missed something, but if not, is this something the tech team should look at?

    Thanks for letting us know SnakeFiend. Can you please reach out to our award winning experts at support@draftkings.com, they may be able to help determine the cause and if necessary find a solution.

    Does DK have plans to update NBA scoring in player profiles?

    For instance, Terrence Ross played on 12/23/20. And you can see his DK fantasy points linked on here in the highlight.

    Our operations team is working on a solve asap, sorry for this temporary inconvenience.

    The site is not working well today at all! Going to have a lot of upset people if it doesn’t get fixed.

    Other than the player card issue discussed above, we are not aware of any problems with service or outages. Please email support@draftkings.com, our co-workers can help figure out what may be impeding your experience.

    – DraftKings Community Team

    I think I may have possibly mistaken the pre draft clock as the first round clock, but I could have sworn I’ve seen my avatar lit green, meaning it was my turn to draft.

    In any case, I haven’t ran into other significant issues since. There are some momentary freezes that are resolved by refreshing the page.

  • JaBr

    $1 for NBA and MLB Ironman Achievements is a joke and will deter many users, especially any casual players.

    PGA and NFL makes sense because they’re played once per week. NBA and MLB are every single day and 134 or 162 games, which is $134 or $162. IMO, not worth it at all for their Ironman achievements considering the time and daily commitment as well.

  • cheezpizza

    Why do you keep splitting soccer slates? I have no interest in playing a 3 game or 2 game slate on Boxing Day when it should have been a 5 game slate.

  • biffrenylds

    Best ball tournaments were great for NFL. Will there be large best ball tournaments for MLB?

  • BigRay

    @marker0357 said...

    apologize if this has already been covered (I didn’t see it in the last few pages so I assume it is not)…some promos are a little slow to pay out and usually require a followup. I don’t believe that the Big Trey Payday has paid out for either 12/23 or 12/25. I opted in to both, both are posted as wins in the recap, and I have received neither ticket voucher. I did receive it for 12/22. The same applies to the last NFL Big Play Payday 12/26 that just happened yesterday so it may not have paid out yet).

    I have not gotten mine either or received my $20 ticket for entering the 6 millionaire contests. The Millionaire was to be paid on 12/27 according to the terms and conditions. The Big Play and Big Trey, I have 3 combined that haven’t shown up. I emailed CS. We will see what they say.

  • BigRay

    @cheezpizza said...

    Why do you keep splitting soccer slates? I have no interest in playing a 3 game or 2 game slate on Boxing Day when it should have been a 5 game slate.

    I found that odd too. I don’t play that sport but got an offer from DK to play. I was disappointed that all 5 games were not on a slate. I think it would of held my interest and would have watched more soccer and probably played a little more.

  • realphipps

    Didn’t get my Big Trey or Big Play either.

    I know I remembered. In the 12/23 NBA thread, I talked a user through the steps to entering it lol.

  • cheezpizza

    @BigRay said...

    I found that odd too. I don’t play that sport but got an offer from DK to play. I was disappointed that all 5 games were not on a slate. I think it would of held my interest and would have watched more soccer and probably played a little more.

    They used to be like that. Once they introduced Showdowns and saw potential for more cash grabs they started splitting up the slates. It ruins things IMO.

  • DraftKings_CM

    • DraftKings Representative

    It’s fixed! Thank you, I will win the million dollars soon.

    apologize if this has already been covered (I didn’t see it in the last few pages so I assume it is not)…some promos are a little slow to pay out and usually require a followup.

    If a promo can be automatically processed, you are triggered the prize immediately upon awarding.

    Some promos require manual processing, such as those which award a contest that has not yet been posted. In those situations we batch-process the prize once all of our ducks are in a row. You don’t need to remind us, follow ups aren’t required at all. It just takes a little time to complete the processing, we appreciate everyone’s patience while the process completes.

    I don’t believe that the Big Trey Payday has paid out for either 12/23 or 12/25.

    Big Trey Payday was paid out to our customers yesterday evening.

    Any plans to do best ball for any other sports such as PGA?

    Best ball tournaments were great for NFL. Will there be large best ball tournaments for MLB?

    We have lots of plans for the future, but we are not permitted to ever say what they are until we release it to the public. We do know that there are many requests for us to expand Best Ball, these requests have not been ignored – time may tell!

    $1 for NBA and MLB Ironman Achievements is a joke and will deter many users, especially any casual players.

    The achievement requires a total of $1 in entries per day to be awarded the goal. That means you could play just one $1 entry, four $.25 entries, or two $.50 entries to qualify.

    As someone said earlier in the thread: “Making the $1+ makes perfect sense for the Ironman since the 25,000 crowns reward is worth close to $100 ($45.45 value of the crowns + $40-$60 of daily rewards for a month of diamond). So for the NBA you need to commit $134 to get back $100 in rewards which is still a solid deal

    Our projections show that this revision to the ironman achievement will benefit the ecosystem in the long run. We are aware that there are a handful of players that may view our evolution of Iron Man as a detriment to their experience, but keep in mind that If we thought it would deter many users, then we would not have made the change.

    Why do you keep splitting soccer slates? I have no interest in playing a 3 game or 2 game slate on Boxing Day when it should have been a 5 game slate.

    Covid.

    PS: Today’s (12/28) 2-game classic EPL slate and the MCI-EVE showdown slate have been canceled and users’ entry fees have been refunded at this time.

    Happy New Year!

    - DraftKings Community Team

  • cheezpizza

    @DraftKings_CM said...

    It’s fixed! Thank you, I will win the million dollars soon.

    apologize if this has already been covered (I didn’t see it in the last few pages so I assume it is not)…some promos are a little slow to pay out and usually require a followup.

    If a promo can be automatically processed, you are triggered the prize immediately upon awarding.

    Some promos require manual processing, such as those which award a contest that has not yet been posted. In those situations we batch-process the prize once all of our ducks are in a row. You don’t need to remind us, follow ups aren’t required at all. It just takes a little time to complete the processing, we appreciate everyone’s patience while the process completes.

    I don’t believe that the Big Trey Payday has paid out for either 12/23 or 12/25.

    Big Trey Payday was paid out to our customers yesterday evening.

    Any plans to do best ball for any other sports such as PGA?

    Best ball tournaments were great for NFL. Will there be large best ball tournaments for MLB?

    We have lots of plans for the future, but we are not permitted to ever say what they are until we release it to the public. We do know that there are many requests for us to expand Best Ball, these requests have not been ignored – time may tell!

    $1 for NBA and MLB Ironman Achievements is a joke and will deter many users, especially any casual players.

    The achievement requires a total of $1 in entries per day to be awarded the goal. That means you could play just one $1 entry, four $.25 entries, or two $.50 entries to qualify.

    As someone said earlier in the thread: “Making the $1+ makes perfect sense for the Ironman since the 25,000 crowns reward is worth close to $100 ($45.45 value of the crowns + $40-$60 of daily rewards for a month of diamond). So for the NBA you need to commit $134 to get back $100 in rewards which is still a solid deal

    Our projections show that this revision to the ironman achievement will benefit the ecosystem in the long run. We are aware that there are a handful of players that may view our evolution of Iron Man as a detriment to their experience, but keep in mind that If we thought it would deter many users, then we would not have made the change.

    Why do you keep splitting soccer slates? I have no interest in playing a 3 game or 2 game slate on Boxing Day when it should have been a 5 game slate.

    Covid.

    PS: Today’s (12/28) 2-game classic EPL slate and the MCI-EVE showdown slate have been canceled and users’ entry fees have been refunded at this time.

    Happy New Year!

    - DraftKings Community Team

    Covid is not the reason. You were splitting slates last year too.

  • realphipps

    Big Trey Payday for 12/23 clearly was not paid out to all who entered.

    I assisted users in the step-by-step for entering them. After I entered them.

    I got nothing.

  • marker0357

    @realphipps said...

    Big Trey Payday for 12/23 clearly was not paid out to all who entered.

    I assisted users in the step-by-step for entering them. After I entered them.

    I got nothing.

    I agree. Big Trey Payday was not paid out for 12/23 or 12/25. Further, I sent an email and the response I received indicated how busy DK was (naturally with COVID, Holidays, etc.). They were nice enough to provide bonus cash for my delay but I was under the impression that the promo would still be honored. I’ve not received anything since then. Honestly, I think they have a real issue with tracking these promotions as they are out of the normal routine. The opt-in feature clearly does not work well in tracking appropriately. I suspect that they have to do some manual adjustment for these promos which is why they continue to be a problem.

    If the CHAT feature were available on a regular basis, that would be the easiest path to correct these issues. Unfortunately, the CHAT features is not available when you need it.

  • karb88

    I also have not gotten tickets or been entered into contests from the 12/23 and 12/25 promotions. The 12/22 tickets was deposited in my account the next morning.

  • TheShaman43

    @cheezpizza said...

    Covid is not the reason. You were splitting slates last year too.

    Agree.

    I brought this up in regards to MLS a few months ago where there was a Friday with four games on the schedule and a full Classic slate was offered. On Saturday the MLS schedule was almost exactly the same yet no Classic slate and (if I remember correctly) only one of the matches was offered as a Showdown.

    I REALLY want to play soccer (MLS in particular) on DK, but full slates and definitely not Showdowns. The unpredictability of what slates will be offered and sometimes if they would be offered at all really put me off MLS after the MLS Is Back tournament. EPL hasn’t been much better.

    Put me down as another vote for wanting full slates when it comes to soccer.

  • marker0357

    “Big Trey Payday was paid out to our customers yesterday evening.”

    Given the multiple responses, it sure does not sound like this statement is accurate.

  • cheezpizza

    @TheShaman43 said...

    Agree.

    I brought this up in regards to MLS a few months ago where there was a Friday with four games on the schedule and a full Classic slate was offered. On Saturday the MLS schedule was almost exactly the same yet no Classic slate and (if I remember correctly) only one of the matches was offered as a Showdown.

    I REALLY want to play soccer (MLS in particular) on DK, but full slates and definitely not Showdowns. The unpredictability of what slates will be offered and sometimes if they would be offered at all really put me off MLS after the MLS Is Back tournament. EPL hasn’t been much better.

    Put me down as another vote for wanting full slates when it comes to soccer.

    The EPL has had a hit or miss schedule for the past year but there was a time when every Saturday there would be 5-6 games and DK had a $8-20 contest id play with the full slate. Then they introduced Showdowns and started splitting everything up.
    I love DFS soccer and just want them to make it like it used to be, for years.

  • Steverino01

    I just received my $20 ticket for playing all 6 milly contests.

    I haven’t gotten the two big trey payday tickets yet, but I did get these two emails…

    Thank you for opting in to the Big Trey Payday on 12/23 for the Milwaukee vs Boston game. You will be entered into an Exclusive Free NBA $100K contest that will take place on Tuesday, 12/29. Salaries will be available to draft for the contest starting on the night of Monday, 12/28.

    Thank you for opting in to the Big Trey Payday on 12/25 for the Dallas vs LAL game. You will be entered into an Exclusive Free NBA $100K contest that will take place on Wednesday, 12/30. Salaries will be available to draft for the contest starting on the night of Tuesday, 12/29.

    Sounds like we will get the tickets once salaries are available.

  • BigRay

    Here is the answer. All will be good. We will get our contests.

    Hello Joseph,

    Thanks for reaching out.

    I apologize for the confusion here, and after review it appears the $20 tickets have not yet been credited for the Merry Millionaires promotion. You should see that ticket added to your account later this evening. You can review this here-

    https://www.draftkings.com/2020-merry-millionaires

    Additonaly, the contest for the Tatum 3 pointer from 12/23 will take place on 12/29 and we will auto redeem you into this contest. Also, the contest for the Mckinnie 3 pointer from 12/25 will take place on 12/30.

    Be on the lookout for this upcoming contests, and let us know if you need any additional assistance!

  • marker0357

    @Steverino01 said...

    I just received my $20 ticket for playing all 6 milly contests.

    I haven’t gotten the two big trey payday tickets yet, but I did get these two emails…

    Thank you for opting in to the Big Trey Payday on 12/23 for the Milwaukee vs Boston game. You will be entered into an Exclusive Free NBA $100K contest that will take place on Tuesday, 12/29. Salaries will be available to draft for the contest starting on the night of Monday, 12/28.

    Thank you for opting in to the Big Trey Payday on 12/25 for the Dallas vs LAL game. You will be entered into an Exclusive Free NBA $100K contest that will take place on Wednesday, 12/30. Salaries will be available to draft for the contest starting on the night of Tuesday, 12/29.

    Sounds like we will get the tickets once salaries are available.

    I never even received the email.

  • Steverino01

    I just got my ticket for the 12/29 big trey payday contest as the salaries have been released..

  • marker0357

    @Steverino01 said...

    I just got my ticket for the 12/29 big trey payday contest as the salaries have been released..

    same

  • realphipps

    My tickets came through as well. Top 250 finish in last night’s helped this week’s bankroll.

    DK has offered great customer service and overall experience in these difficult times, sentiment I cannot share in regards to others in the market.

    They deserve kudos.

  • bkamm1

    I have a ticket to the NBA $2,021 – 2021 Special. Is there any way possible to get info on what date, prize pools etc. this will be. Maybe I am an idiot and cant find the info, but it always seems like you all have these Satellites to very large tournaments and its real hard or you cant find the basics such as the date and prize pool for the tourney the sattys are for.

  • rgriffin37

    @cheezpizza said...

    The EPL has had a hit or miss schedule for the past year but there was a time when every Saturday there would be 5-6 games and DK had a $8-20 contest id play with the full slate. Then they introduced Showdowns and started splitting everything up.
    I love DFS soccer and just want them to make it like it used to be, for years.

    I honestly think the crappy soccer slates are in response to the EPL adjusting their game schedules. The EPL wants to stagger them so they can gain more viewership either through tv or streaming platforms like NBC Gold. There are rarely more than two matches at any given start time. In reality, the full slate option wouldn’t be great either. There are 4 matches today and all 4 are at different start times. That means planning for and checking lineups at four different times. I too miss the days of a nice 5-6 match slate but those are either gone for good or won’t return until next season when fans could potentially be allowed back. As long as the EPL schedule is staggered like it is presently, I think DK will continue to offer very small classic slates and bigger showdowns. They’ll never be able to attract new players to soccer if the option is an all day, staggered slate where you have to check starters multiple times throughout the day. The only way we get good classic slates again is if the EPL goes back to starting 5+ matches at the same time. The slates for the Champions League were great during the group stages but that was because 6 of the matches started at the same time.

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