INDUSTRY FORUM

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  • DraftKings_CM

    • DraftKings Representative

    On behalf of DraftKings, we are proud to announce our newly created Community team. Our group was formed to listen, engage, and advocate for the player community at large while championing our industry leading commitment to a world class game experience. We are here to represent your feedback inside the walls of DraftKings, because your ideas can help us deliver an increasingly better experience for all players. You can read our introductory post here: https://rotogrinders.com/threads/draftkings-cm-is-now-on-rotogrinders-2496208

    Now it’s your chance – what would you like to know? Do you have a suggestion you would like to share? We will do our best to answer all honest and respectful questions you post in this thread, in turn we hope to help players like you have a better understanding of how the world’s largest fantasy sports ecosystem works. Please allow us some time before responding to your questions and comments, you deserve well thought out answers – and that takes time.

    - DraftKings Community Team

  • DraftKings_CM

    • DraftKings Representative

    For the MMA achievements 10$ and 5$ per event means across entries over the late and main slate?

    That is correct, entry fees from both slates will count towards the Fantasy MMA Ironman and Pay Per View Ironman achievements!

    If you won’t allow snake draft late swaps, then may I suggest other possible remedies –
    1. Expand roster to include “bench” players who can be used to replace a future inactive player. Someone who drafts AD in the first round may choose Kyle Kuzma as a bench player in a small slate, because AD is eternally questionable.
    2. Expand rosters and implement “drop the lowest score” rule used by FD a few years ago.
    3. Run snake draft double ups, where lineups with a zero might still have a shot at cashing.

    You can always share suggestions with us about any topic! Every bit of feedback we receive is directly shared with relevant DK team members.

    Thank you once again for sharing your insight.

    Also for the PGA NBA 50$ promo does the 50$ include full classic slate golf. The golf would start on the 28th but finish the 31st, or is it the showdowns that start and end on the 28 and 29?

    All NBA & PGA contests that start on or before 1/29 will count towards this promo, including full slate Classic Golf contests!

    https://www.draftkings.com/2021-shoot-swing-challenge

    - DraftKings Community Team

  • TheShaman43

    I wonder if your team has given any thought to a “Global Swap” feature similar to those that exist on competing platforms?

    For those that MME it can be tough to make adjustments on lineups one by one when there’s late breaking news on a player to which we have significant exposure. Happened twice tonight with Grzcelzyk scratched after warm-ups and Hintz less than 15 minutes before puck drop.

    I suppose I could have missed something that already exists, but if it doesn’t then put me down as a supporter for the addition of a “Global Swap” or “Quick Player Replace” feature that would allow for mass substitution rather than one lineup at a time.

  • bigez952

    @TheShaman43 said...

    I wonder if your team has given any thought to a “Global Swap” feature similar to those that exist on competing platforms?

    For those that MME it can be tough to make adjustments on lineups one by one when there’s late breaking news on a player to which we have significant exposure. Happened twice tonight with Grzcelzyk scratched after warm-ups and Hintz less than 15 minutes before puck drop.

    I suppose I could have missed something that already exists, but if it doesn’t then put me down as a supporter for the addition of a “Global Swap” or “Quick Player Replace” feature that would allow for mass substitution rather than one lineup at a time.

    If you’re into MME it is crazy to think your using the site to change lineups and not doing everything in excel and using the edit entries .csv option where you can change thousands of lineups in the matter of seconds. Even I use that, and I only play 6 or so lineups at at a time most slates.

  • BigRay

    Very disappointed in the PGA snake draft achievements. The top tier of the achievement is 130 Snake drafts for 100 Crowns. You get 10 Crowns for the first one and .77 Crowns for the last one. Even for the Daily Golfer gets you 400 Crowns for 125 entries. C’mon man, DK is better than that.

  • DraftKings_CM

    • DraftKings Representative

    I wonder if your team has given any thought to a “Global Swap” feature

    If you’re into MME it is crazy to think your using the site to change lineups and not doing everything in excel and using the edit entries .csv option where you can change thousands of lineups in the matter of seconds. Even I use that, and I only play 6 or so lineups at at a time most slates.

    Global Player Swap is available in the DraftKings iOS app, or via the Lineups page on the full website. In the iOS app, you can find Global Player Swap under the ‘Create and Play’ section of the Home page. On the website, you can access the feature by clicking ‘Swap Players’ towards the top-right corner of the Lineups page https://www.draftkings.com/lineup. Global Player Swap is on the way for Android this year, too!

    The ‘Edit Entries’ .csv tool also makes it possible to edit all of your lineups in a matter of seconds! You can find the ‘Edit Entries’ tool here https://www.draftkings.com/entry/upload

    Very disappointed in the PGA snake draft achievements. The top tier of the achievement is 130 Snake drafts for 100 Crowns. You get 10 Crowns for the first one and .77 Crowns for the last one. Even for the Daily Golfer gets you 400 Crowns for 125 entries. C’mon man, DK is better than that.

    As a brand new contest format, we thought it best to make the Snake Drafter achievement relatively easy to attain compared to most other achievements so that everyone has an opportunity to try new contests while earning rewards.

    It is also important to note that achievements are just one of the many ways we reward our players. We balance rewards through a vibrant range of offerings, inclusive of Daily Rewards, Promotions, Bonuses, and Achievements. Nobody else offers such a wide array of solutions to give back to players, DK is the market leader here!

    - DraftKings Community Team

  • TheShaman43

    @DraftKings_CM said...

    Global Player Swap is on the way for Android this year, too!

    This is what I was looking for, thank you!

    .csv tools are great when you’re in front of a computer and while that’s exactly where I am for the bulk of the day it just so happens to be exactly where I am NOT as we approach 7:00-8:00 locks.

    Looking forward to implementation on the Android app.

  • wolfjb1

    With all due respect, your people are just not thinking properly if you refuse to allow swapping inactive guys on snake drafts.

    On the old app DRAFT, I drafted MLB and NBA all day long and when a guy was scratched, we just swapped him out. I drafted NFL all week long and same thing. I played a lot less volume before they added the late swap feature

    I’m just one regular guy and not a volume player, but I love the snake format but I’m not playing any snake drafts without knowing that I can’t swap my inactive guy.

    It’s especially so in NBA, but it’s the same in any sport: as someone who plays DFS every day but isn’t a pro I’m just throwing your money away if you can’t swap out guys. You’re also eating your own ecosystem because the sharps are gonna take advantage of the casuals and the casuals who draft players later deemed inactive aren’t gonna stay long.

  • bure10

    When does the 10$ ticket happen for the 50$ on NBA/PGA?

  • bigez952

    @bure10 said...

    When does the 10$ ticket happen for the 50$ on NBA/PGA?

    Good to know that I am not the only one who didn’t get it. The terms say the ticket would be credited on Monday Feb. 1st but I never got one so I have a message into support asking about itl

  • DraftKings_CM

    • DraftKings Representative

    When does the 10$ ticket happen for the 50$ on NBA/PGA?

    Good to know that I am not the only one who didn’t get it. The terms say the ticket would be credited on Monday Feb. 1st but I never got one so I have a message into support asking about itl

    Tickets for the Shoot & Swing Challenge were credited on Saturday morning (1/30). You can review your Transaction History here www.draftkings.com/account/transactions, please feel free to reach out to our coworkers at support@draftkings.com for clarification if your credit does not appear.

    - DraftKings Community Team

  • bigez952

    @DraftKings_CM said...

    When does the 10$ ticket happen for the 50$ on NBA/PGA?

    Good to know that I am not the only one who didn’t get it. The terms say the ticket would be credited on Monday Feb. 1st but I never got one so I have a message into support asking about itl

    Tickets for the Shoot & Swing Challenge were credited on Saturday morning (1/30). You can review your Transaction History here www.draftkings.com/account/transactions, please feel free to reach out to our coworkers at support@draftkings.com for clarification if your credit does not appear.

    - DraftKings Community Team

    Is there something I missed in the terms about the Pat Mayo Experience PGA contest being excluded as to possibly explain why I never got one. I played $65 last week on full week and Friday showdowns but $45 of that was in the $15 3 Max Pat Mayo rake free league. I do have a message out to support for more clarification as well since I usually only play $30 full week (1 Mayo and a 3 entry max $5) and $5 a day showdowns (Fri-Sun) but added the two $15 entries to ensure the $50+ on the week.

  • DraftKings_CM

    • DraftKings Representative

    Is there something I missed in the terms about the Pat Mayo Experience PGA contest being excluded as to possibly explain why I never got one. I played $65 last week on full week and Friday showdowns but $45 of that was in the $15 3 Max Pat Mayo rake free league. I do have a message out to support for more clarification as well since I usually only play $30 full week (1 Mayo and a 3 entry max $5) and $5 a day showdowns (Fri-Sun) but added the two $15 entries to ensure the $50+ on the week.

    You can find the full terms for the Shoot & Swing Challenge here https://www.draftkings.com/2021-shoot-swing-challenge. We cannot provide assistance for private account matters in a public forum, but our colleagues on the support team will make sure you’re taken care of ASAP!

    - DraftKings Community Team

  • bigez952

    @DraftKings_CM said...

    Is there something I missed in the terms about the Pat Mayo Experience PGA contest being excluded as to possibly explain why I never got one. I played $65 last week on full week and Friday showdowns but $45 of that was in the $15 3 Max Pat Mayo rake free league. I do have a message out to support for more clarification as well since I usually only play $30 full week (1 Mayo and a 3 entry max $5) and $5 a day showdowns (Fri-Sun) but added the two $15 entries to ensure the $50+ on the week.

    You can find the full terms for the Shoot & Swing Challenge here https://www.draftkings.com/2021-shoot-swing-challenge. We cannot provide assistance for private account matters in a public forum, but our colleagues on the support team will make sure you’re taken care of ASAP!

    - DraftKings Community Team

    They got it taken care of this morning and credited me my $10 ticekt so it all worked out in the end.

  • BobbyTheBrain

    I have tried to contact support twice today. When can I expect to hear back from them. It has been almost 5 hours

  • BobbyTheBrain

    3 inquiries and it is now almost 6 hours later and I got crickets. Cmon man. Multi million dollar company and y’all can’t respond to an email.

  • DraftKings_CM

    • DraftKings Representative

    I have tried to contact support twice today. When can I expect to hear back from them. It has been almost 5 hours

    The support team aims to respond within 24 hours. We have a lot of customers who have questions, everyone single one needs to be addressed with the same care and attention that your questions deserve.

    This is the busiest time of the year, therefore we do anticipate scenarios where we may not meet our timeliness goal – but we are doing our best to make sure we get back to everyone as soon as we can.

    PS: Sending more inquiries does not speed up response time, on the contrary – it could unintentionally slow down your ability to get a quick response. Modern customer support platforms such as the one we use may reset your position in the queue as you create “more tickets”. Consider this a friendly pro tip, it helps the support team and also helps you get the answers you need much faster; a win-win for everyone!

    - DraftKings Community Team

  • BobbyTheBrain

    Thank you for the response. Imma Netflix and chill til tomorrow. I’ll keep ya updated if it gets resolved

  • SkateFiend

    Will there be any NHL snake draft contests? I can’t imagine there’s no interest in that, the snake draft contests at FD seem to fill every day.

  • DefinitelyMiami

    Can you please announce Nascar Achievements with the season starting Tomorrow/Sunday
    Also,can you please put up tomorrows $11 “sticks” NHL contests?

  • DraftKings_CM

    • DraftKings Representative

    Will there be any NHL snake draft contests? I can’t imagine there’s no interest in that, the snake draft contests at FD seem to fill every day.

    We continue to be blown away by how well-received snake drafts have been so far! We cannot disclose any unannounced plans, but we can share that we plan to continue growing the array of snake draft options over time.

    Can you please announce Nascar Achievements with the season starting Tomorrow/Sunday

    We have not yet announced our Achievements plans for the upcoming NASCAR season – stay tuned over the next few days!

    Also,can you please put up tomorrows $11 “sticks” NHL contests?

    Our contest operations team is data-driven with the goal of posting contests on an optimal schedule.

    This allows players the right amount of time to enter and submit their lineups while also accounting for as much information as possible that could affect the contest prior to posting.

    You have our commitment to always post contests in a timely manner that ensures the best overall experience for all entrants!

    - DraftKings Community Team

  • whoisjohngalt420

    TYTYTY for adding the NHL .25 150-Max contest’s with legit prize pools. Much appreciated.

    Very pleasing to log in and see those.

    Please give a raise to whomever got that idea through!!

  • Unico10

    • 711

      RG Overall Ranking

    NFL achievements not credited from yesterday? “The weekly sweat” still shows 20/21 on my end

  • ryanprzy

    DK I told you the people wanted bigger 25¢ NHL contests! Thank you! And please make it a regular thing

  • whoisjohngalt420

    @ryanprzy said...

    And please make it a regular thing

    This!!!!

  • whoisjohngalt420

    @ryanprzy said...

    DK I told you the people wanted bigger 25¢ NHL contests! Thank you! And please make it a regular thing

    And just noticed you added a 3rd with smaller pool and 20% to 1st!! Great work DK Contest team. Very appreciated. :-)

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