INDUSTRY FORUM

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  • DraftKings_CM

    • DraftKings Representative

    On behalf of DraftKings, we are proud to announce our newly created Community team. Our group was formed to listen, engage, and advocate for the player community at large while championing our industry leading commitment to a world class game experience. We are here to represent your feedback inside the walls of DraftKings, because your ideas can help us deliver an increasingly better experience for all players. You can read our introductory post here: https://rotogrinders.com/threads/draftkings-cm-is-now-on-rotogrinders-2496208

    Now it’s your chance – what would you like to know? Do you have a suggestion you would like to share? We will do our best to answer all honest and respectful questions you post in this thread, in turn we hope to help players like you have a better understanding of how the world’s largest fantasy sports ecosystem works. Please allow us some time before responding to your questions and comments, you deserve well thought out answers – and that takes time.

    - DraftKings Community Team

  • bure10

    When does the 10$ ticket happen for the 50$ on NBA/PGA?

  • bigez952

    @bure10 said...

    When does the 10$ ticket happen for the 50$ on NBA/PGA?

    Good to know that I am not the only one who didn’t get it. The terms say the ticket would be credited on Monday Feb. 1st but I never got one so I have a message into support asking about itl

  • DraftKings_CM

    • DraftKings Representative

    When does the 10$ ticket happen for the 50$ on NBA/PGA?

    Good to know that I am not the only one who didn’t get it. The terms say the ticket would be credited on Monday Feb. 1st but I never got one so I have a message into support asking about itl

    Tickets for the Shoot & Swing Challenge were credited on Saturday morning (1/30). You can review your Transaction History here www.draftkings.com/account/transactions, please feel free to reach out to our coworkers at support@draftkings.com for clarification if your credit does not appear.

    - DraftKings Community Team

  • bigez952

    @DraftKings_CM said...

    When does the 10$ ticket happen for the 50$ on NBA/PGA?

    Good to know that I am not the only one who didn’t get it. The terms say the ticket would be credited on Monday Feb. 1st but I never got one so I have a message into support asking about itl

    Tickets for the Shoot & Swing Challenge were credited on Saturday morning (1/30). You can review your Transaction History here www.draftkings.com/account/transactions, please feel free to reach out to our coworkers at support@draftkings.com for clarification if your credit does not appear.

    - DraftKings Community Team

    Is there something I missed in the terms about the Pat Mayo Experience PGA contest being excluded as to possibly explain why I never got one. I played $65 last week on full week and Friday showdowns but $45 of that was in the $15 3 Max Pat Mayo rake free league. I do have a message out to support for more clarification as well since I usually only play $30 full week (1 Mayo and a 3 entry max $5) and $5 a day showdowns (Fri-Sun) but added the two $15 entries to ensure the $50+ on the week.

  • DraftKings_CM

    • DraftKings Representative

    Is there something I missed in the terms about the Pat Mayo Experience PGA contest being excluded as to possibly explain why I never got one. I played $65 last week on full week and Friday showdowns but $45 of that was in the $15 3 Max Pat Mayo rake free league. I do have a message out to support for more clarification as well since I usually only play $30 full week (1 Mayo and a 3 entry max $5) and $5 a day showdowns (Fri-Sun) but added the two $15 entries to ensure the $50+ on the week.

    You can find the full terms for the Shoot & Swing Challenge here https://www.draftkings.com/2021-shoot-swing-challenge. We cannot provide assistance for private account matters in a public forum, but our colleagues on the support team will make sure you’re taken care of ASAP!

    - DraftKings Community Team

  • bigez952

    @DraftKings_CM said...

    Is there something I missed in the terms about the Pat Mayo Experience PGA contest being excluded as to possibly explain why I never got one. I played $65 last week on full week and Friday showdowns but $45 of that was in the $15 3 Max Pat Mayo rake free league. I do have a message out to support for more clarification as well since I usually only play $30 full week (1 Mayo and a 3 entry max $5) and $5 a day showdowns (Fri-Sun) but added the two $15 entries to ensure the $50+ on the week.

    You can find the full terms for the Shoot & Swing Challenge here https://www.draftkings.com/2021-shoot-swing-challenge. We cannot provide assistance for private account matters in a public forum, but our colleagues on the support team will make sure you’re taken care of ASAP!

    - DraftKings Community Team

    They got it taken care of this morning and credited me my $10 ticekt so it all worked out in the end.

  • BobbyTheBrain

    I have tried to contact support twice today. When can I expect to hear back from them. It has been almost 5 hours

  • BobbyTheBrain

    3 inquiries and it is now almost 6 hours later and I got crickets. Cmon man. Multi million dollar company and y’all can’t respond to an email.

  • DraftKings_CM

    • DraftKings Representative

    I have tried to contact support twice today. When can I expect to hear back from them. It has been almost 5 hours

    The support team aims to respond within 24 hours. We have a lot of customers who have questions, everyone single one needs to be addressed with the same care and attention that your questions deserve.

    This is the busiest time of the year, therefore we do anticipate scenarios where we may not meet our timeliness goal – but we are doing our best to make sure we get back to everyone as soon as we can.

    PS: Sending more inquiries does not speed up response time, on the contrary – it could unintentionally slow down your ability to get a quick response. Modern customer support platforms such as the one we use may reset your position in the queue as you create “more tickets”. Consider this a friendly pro tip, it helps the support team and also helps you get the answers you need much faster; a win-win for everyone!

    - DraftKings Community Team

  • BobbyTheBrain

    Thank you for the response. Imma Netflix and chill til tomorrow. I’ll keep ya updated if it gets resolved

  • SkateFiend

    Will there be any NHL snake draft contests? I can’t imagine there’s no interest in that, the snake draft contests at FD seem to fill every day.

  • DefinitelyMiami

    Can you please announce Nascar Achievements with the season starting Tomorrow/Sunday
    Also,can you please put up tomorrows $11 “sticks” NHL contests?

  • DraftKings_CM

    • DraftKings Representative

    Will there be any NHL snake draft contests? I can’t imagine there’s no interest in that, the snake draft contests at FD seem to fill every day.

    We continue to be blown away by how well-received snake drafts have been so far! We cannot disclose any unannounced plans, but we can share that we plan to continue growing the array of snake draft options over time.

    Can you please announce Nascar Achievements with the season starting Tomorrow/Sunday

    We have not yet announced our Achievements plans for the upcoming NASCAR season – stay tuned over the next few days!

    Also,can you please put up tomorrows $11 “sticks” NHL contests?

    Our contest operations team is data-driven with the goal of posting contests on an optimal schedule.

    This allows players the right amount of time to enter and submit their lineups while also accounting for as much information as possible that could affect the contest prior to posting.

    You have our commitment to always post contests in a timely manner that ensures the best overall experience for all entrants!

    - DraftKings Community Team

  • whoisjohngalt420

    TYTYTY for adding the NHL .25 150-Max contest’s with legit prize pools. Much appreciated.

    Very pleasing to log in and see those.

    Please give a raise to whomever got that idea through!!

  • Unico10

    • 584

      RG Overall Ranking

    NFL achievements not credited from yesterday? “The weekly sweat” still shows 20/21 on my end

  • ryanprzy

    DK I told you the people wanted bigger 25¢ NHL contests! Thank you! And please make it a regular thing

  • whoisjohngalt420

    @ryanprzy said...

    And please make it a regular thing

    This!!!!

  • whoisjohngalt420

    @ryanprzy said...

    DK I told you the people wanted bigger 25¢ NHL contests! Thank you! And please make it a regular thing

    And just noticed you added a 3rd with smaller pool and 20% to 1st!! Great work DK Contest team. Very appreciated. :-)

  • DraftKings_CM

    • DraftKings Representative

    https://rotogrinders.com/threads/draftkings-community-what-would-you-like-to-know-2498166?page=122#reply-3552238

    TYTYTY for adding the NHL .25 150-Max contest’s with legit prize pools. Much appreciated.

    Very pleasing to log in and see those.

    Please give a raise to whomever got that idea through!!

    DK I told you the people wanted bigger 25¢ NHL contests! Thank you! And please make it a regular thing

    And just noticed you added a 3rd with smaller pool and 20% to 1st!! Great work DK Contest team. Very appreciated. :-)

    This is just one of the many examples of data-driven decisions we make on a daily basis. With the NFL season concluded, our projections highlighted an opportunity. Given the feedback of the community, and the redirection of focus to new sports (now that the NFL season has concluded), testing showed the level of confidence in our ability needed to experiment with these new NHL contests! We’re glad you like them! We don’t know if this will become a regular offering yet, it depends on the results we see both from this contest as well as the surrounding contests that have a similar liquidity pool – but we are monitoring closely. Time will tell!

    NFL achievements not credited from yesterday? “The weekly sweat” still shows 20/21 on my end

    @DK_Assist announced the status of NFL achievements updates this morning on Twitter:

    - DraftKings Community Team

  • Mheff31

    How about some better golf satellites. As a lower stakes player I like playing in satellites in the $5-$20 range for a high stakes ticket.

    How about some satellites to $555 signature hole.

  • TheFunk

    NFL achievements not credited from yesterday? “The weekly sweat” still shows 20/21 on my end.

    Now don’t even see it listed

  • infantryboys

    I haven’t missed any yet, however how many days can be missed for the NBA Ironman?

  • TheFunk

    Thx just awarded

  • JH822547

    Any chance we can fix the issue with the stat lines within the live contests not showing up to date information.

    Been an issue for several months now and is starting to melt my scone a little bit.

  • Supersharpie

    I have had a recent issue redeeming tickets. For instance, I have a $20 ticket to use and yet none of the $20 contests I want to enter have the ticket symbol listed. When I go to enter, my only option is to use cash.

    This typically only seems to be an issue with contests that were posted (like the current MMA slate) prior to the ticket being issued (yesterday in my case).

    What gives?

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