INDUSTRY FORUM

Comments

  • DraftKings_CM

    • DraftKings Representative

    On behalf of DraftKings, we are proud to announce our newly created Community team. Our group was formed to listen, engage, and advocate for the player community at large while championing our industry leading commitment to a world class game experience. We are here to represent your feedback inside the walls of DraftKings, because your ideas can help us deliver an increasingly better experience for all players. You can read our introductory post here: https://rotogrinders.com/threads/draftkings-cm-is-now-on-rotogrinders-2496208

    Now it’s your chance – what would you like to know? Do you have a suggestion you would like to share? We will do our best to answer all honest and respectful questions you post in this thread, in turn we hope to help players like you have a better understanding of how the world’s largest fantasy sports ecosystem works. Please allow us some time before responding to your questions and comments, you deserve well thought out answers – and that takes time.

    - DraftKings Community Team

  • DraftKings_CM

    • DraftKings Representative

    How about some better golf satellites. As a lower stakes player I like playing in satellites in the $5-$20 range for a high stakes ticket.
    How about some satellites to $555 signature hole.

    We’ve shared your request with our contest operations team, keep an eye on the lobby and we’ll see what we can do!

    NFL achievements not credited from yesterday? “The weekly sweat” still shows 20/21 on my end.

    Thx just awarded

    I haven’t missed any yet, however how many days can be missed for the NBA Ironman?

    This year’s Fantasy Basketball Ironman achievement requires 134 days to complete. There is no set “grace period” for days missed, but we know schedule changes are possible throughout the season, and we are ready to adapt where necessary. If you have any questions specific to your achievement count, let the team know at support@draftkings.com – we got your back!

    Any chance we can fix the issue with the stat lines within the live contests not showing up to date information.

    We are not aware of an ongoing issue that matches this experience. If this is occurring on the website, please try clearing the browser’s cache and then restarting the browser app to resolve. For issues with the app, the best first troubleshooting step is always to visit the phone’s native app store and ensure you are running the most up-to-date version. If the issues persists, please reach out to support@draftkings.com where our well-trained DFS team can assist you.

    I have had a recent issue redeeming tickets. For instance, I have a $20 ticket to use and yet none of the $20 contests I want to enter have the ticket symbol listed. When I go to enter, my only option is to use cash.
    This typically only seems to be an issue with contests that were posted (like the current MMA slate) prior to the ticket being issued (yesterday in my case).

    DK offers the most vibrant range of player rewards around. Some tickets are awarded for use in any contest at a given entry fee, while others can be specific to a particular contest. The DK Support team can always help with your tickets at support@draftkings.com, don’t hesitate to let them know if you still need assistance.

    - DraftKings Community Team

  • ryanprzy

    @DraftKings_CM said...

    these new NHL contests! We’re glad you like them! We don’t know if this will become a regular offering yet

    😢

  • TheShaman43

    This hasn’t happened to me, but are tickets generally “use them or lose them”?

    Got my lineup in fairly late for a ticketed entry today and noticed that it maxed out shortly after. Should I make a mental note to reserve ticketed entries early, or is there a policy that allows for refunds to be offered on tickets that are unable to be redeemed?

  • DraftKings_CM

    • DraftKings Representative

    This hasn’t happened to me, but are tickets generally “use them or lose them”?
    Got my lineup in fairly late for a ticketed entry today and noticed that it maxed out shortly after. Should I make a mental note to reserve ticketed entries early, or is there a policy that allows for refunds to be offered on tickets that are unable to be redeemed?

    Each ticket has an expiration date that can be found on the My Tickets page here www.draftkings.com/account/tickets. Prior to the expiration date, some tickets are eligible for use in any contest with the corresponding entry fee amount while others are credited to give players a free entry into a specific contest.

    In some scenarios we are able to help you exchange your ticket if you are unable to use it. Please reach out to support@draftkings.com should the need arise, our co-workers in the Customer Experience team can review your account to make a determination.

    - DraftKings Community Team

  • whoisjohngalt420

    Thanks for adding the $5 Team Fight to LCS and LEC LOL slates. That is a great contest.

  • jmichaelj13

    Are daily reward totals lagging behind this week? I’ve claimed a few thousand crowns from achievements, hit some missions, etc. but the totals on the daily rewards page haven’t updated in several days.

  • DraftKings_CM

    • DraftKings Representative

    Thanks for adding the $5 Team Fight to LCS and LEC LOL slates. That is a great contest.

    We’re glad to hear you enjoyed those, we hope to continue offering the contest as long as demand keeps up!

    Are daily reward totals lagging behind this week? I’ve claimed a few thousand crowns from achievements, hit some missions, etc. but the totals on the daily rewards page haven’t updated in several days.

    Our team is aware of an issue that is impacting monthly crown totals and we are working to get this resolved ASAP. Rest assured, all crowns earned this month will count towards daily rewards tiers for next month.

    - DraftKings Community Team

  • TheShaman43

    What do we have to do to get the option to play full-day NHL slate on days with schedules like today?

    I know the answer is that many (most?) players don’t like having their money tied up for ~10 hours and that I might literally be the only person who asks for it, but I would have loved to play a 10 game NHL slate today rather than splitting it into a 2 game afternoon and an 8 game main slate.

    Full-schedule is where it’s at and I’d love to see it offered, even if scaled down compared to main slate offerings.

  • mookie336

    Is there a way to stop getting an email for every contest that is created in the leagues I’ve joined?
    Perhaps relevant, I’m playing from Germany and can’t use the app.
    Thanks in advance!

  • MRCOOKONUTS

    7 days and counting,no replies to emails that needed my immediate attention.Maybe VIP’s have quick and special access to reps,however nothing but silence for a week now!
    I didn’t bombard them with email after email..just 3 total emails I sent in the past week.Two was pertaining to my issue,and one was to inform them I am still waiting for some reply.I am not trying to be a crybaby just how is this acceptable?

  • joephoto

    @MRCOOKONUTS said...

    7 days and counting,no replies to emails that needed my immediate attention.Maybe VIP’s have quick and special access to reps,however nothing but silence for a week now!
    I didn’t bombard them with email after email..just 3 total emails I sent in the past week.Two was pertaining to my issue,and one was to inform them I am still waiting for some reply.I am not trying to be a crybaby just how is this acceptable?

    Can’t believe how quick DK is to reply to me.
    But I never send them an email, I send a message via their “contact us” button.

  • DraftKings_CM

    • DraftKings Representative

    Hi MRCOOKONUTS

    The weeks before and after Super Bowl are the busiest time of the year. The popularity of our DFS contests this past season was unprecedented, as a result DraftKings was encouraged to offer bigger and better contests than ever before.

    As a side effect the support queues have been jam-packed which is an unfortunate inconvenience, but hardcore DFS players know that this is clearly good in the long term for the DFS contest ecosystem. With the NFL season wrapping up we are super busy, yet we will get to everyone’s questions eventually; we just need a little extra time.

    Pro tip – If you send multiple requests concurrently, they may have the unintended effect of slowing down our support team’s ability to respond to you. Each new ticket may unintentionally place you at the back to the queue.

    We appreciate everyone’s understanding as DK agents work to respond to everyone’s requests, all we ask is for a little patience – it may take a little time but we got your back!

    - DraftKings Community Team

  • DraftKings_CM

    • DraftKings Representative

    @joephoto said...

    Can’t believe how quick DK is to reply to me.
    But I never send them an email, I send a message via their “contact us” button.

    Clicking “Contact Us”, sending email to support@draftkings.com, and chat all route to the same queues. In our back end, they are treated as the same source. We do it this way so there is no preferential treatment for any incoming source.

    - DraftKings Community Team

  • whoisjohngalt420

    Appreciate the CBLOL slates on Sunday’s. They also have a 5 game slate on Saturday’s. Please consider running a Saturday 2/20 11am slate as well.

    It’s a great League for LOL DFS.

  • whoisjohngalt420

    Noticed you guy’s have been running a lot of decent promo’s lately to earn extra contest tickets based on contest entry behavior across a few different sports.

    Great idea! Really appreciate those promo’s. Thank you.

  • ryanprzy

    When do the tickets for the Micro contest promo from last week go out?

  • ryanprzy

    @ryanprzy said...

    When do the tickets for the Micro contest promo from last week go out?

    Whoa. About a half hour after I posted that, my ticket came. Thanks fellas

  • DraftKings_CM

    • DraftKings Representative

    What do we have to do to get the option to play full-day NHL slate on days with schedules like today?

    When designing slates, our goal is to be able to offer the most compelling contests that appeal to as many DFS players as possible. We understand that each player is going to have his or her own specific preferences, and we make sure that every opinion is considered along with the vast amount of data that is used to guide our decisions. We appreciate your enthusiasm for all-day slates and you have our commitment to offer them where our projections determine it is the right choice.

    Is there a way to stop getting an email for every contest that is created in the leagues I’ve joined?

    You can opt out of receiving League contest emails by visiting the account preferences page (https://www.draftkings.com/account/preferences), clicking the “email preferences” link at the top, and then unchecking the option to “Receive notifications when someone creates a contest in a League you belong to”.

    Appreciate the CBLOL slates on Sunday’s. They also have a 5 game slate on Saturday’s. Please consider running a Saturday 2/20 11am slate as well.

    Noticed you guy’s have been running a lot of decent promo’s lately to earn extra contest tickets based on contest entry behavior across a few different sports.
    Great idea! Really appreciate those promo’s. Thank you.

    We appreciate your feedback, thank you! Rest assured, we will continue to keep our eyes open for any opportunities to run additional LOL slates.

    When do the tickets for the Micro contest promo from last week go out?

    Whoa. About a half hour after I posted that, my ticket came. Thanks fellas

    - DraftKings Community Team

  • Njsum1

    For NHL, instead of individual goalies, can we please just have the option to choose the goaltender for team X. This info often doesn’t come out in time, and as a casual nhl player, I’m not checking every 5 minutes to see who’s tending goal.

    Yet I get stuck with the Probable Starter (Who ends up not starting) often enough that it detracts from the experience.

    I’m pretty sure this is a very popular request. It would make the NHL product significantly better 👍🔥🏒🍀🔥

  • whoisjohngalt420

    @Njsum1 said...

    For NHL, instead of individual goalies, can we please just have the option to choose the goaltender for team X. This info often doesn’t come out in time, and as a casual nhl player, I’m not checking every 5 minutes to see who’s tending goal.

    Yet I get stuck with the Probable Starter (Who ends up not starting) often enough that it detracts from the experience.

    I’m pretty sure this is a very popular request. It would make the NHL product significantly better 👍🔥🏒🍀🔥

    In the 30 minute window prior to your goalie’s game starting.. simply type the goalie’s name into a twitter search and see if they are on the ice. The info is out in time every night.

    This does not require checking every 5 minutes.

  • DraftKings_CM

    • DraftKings Representative

    For NHL, instead of individual goalies, can we please just have the option to choose the goaltender for team X.

    Inclusion of a team-based goalie position is on our long list of things to review, this suggestion has not fallen on deaf ears – yet we want to be transparent by sharing that not all suggestions we review are viable. Many suggestions sound good, but once we review the data they may be sub-optimal. Each decision we make relies on metrics supported by complex projection models.

    Will a change occur next year? Maybe…who knows? Too soon for us to evaluate, but we do plan to review. Will a change occur this year? Unlikely. We rarely make significant changes such as this mid-season.

    - DraftKings Community Team

  • tmirrione

    Any hope of MLB best balls anytime soon???

  • SkateFiend

    @DraftKings_CM said...

    For NHL, instead of individual goalies, can we please just have the option to choose the goaltender for team X.

    Inclusion of a team-based goalie position is on our long list of things to review, this suggestion has not fallen on deaf ears – yet we want to be transparent by sharing that not all suggestions we review are viable. Many suggestions sound good, but once we review the data they may be sub-optimal. Each decision we make relies on metrics supported by complex projection models.

    Will a change occur next year? Maybe…who knows? Too soon for us to evaluate, but we do plan to review. Will a change occur this year? Unlikely. We rarely make significant changes such as this mid-season.

    - DraftKings Community Team

    The now defunct fantasy draft used team goalies and I experienced no issues. I assume the price for a team goalie is based on the primary goaltender, meaning if I paid up for “Avalanche Goalie” and Grauber was replaced by a backup last minute before lock, I would still have a goalie if I was unable to check my phone.

    It’s not hard to check goalie status, but these are little things that make life easier for the user. I mentioned this before, but Drafters allows users to swap out players in drafted in snake draft contests any time before lock. And they recently announced that they would move up NBA lock right up until tipoff to account for some covid uncertainty.

  • DraftKings_CM

    • DraftKings Representative

    Any hope of MLB best balls anytime soon???

    We are far from finished with innovating our snake drafts, but we do not have any new announcements to share today. Who knows what the future could hold?

    It’s not hard to check goalie status, but these are little things that make life easier for the user.

    Our aim is to provide the most user-friendly platform possible while assuring skill can excel. We do everything in our power to assure this goal is achieved. DraftKings will never stop improving and enhancing daily fantasy sports for all!

    - DraftKings Community Team

  • m4ch1n3

    could you put some lower stakes PGA satties in the NBA lobby please? vice versa as well thanks

  • X Unread Thread
  • X Thread with New Replies*
  • *Jumps to your first unread reply

Subforum Index

RotoGrinders.com is the home of the daily fantasy sports community. Our content, rankings, member blogs, promotions and forum discussion all cater to the players that like to create a new fantasy team every day of the week.

If you or someone you know has a gambling problem, crisis counseling and referral services can be accessed by calling 1-800-GAMBLER (1-800-426-2537) (IL). Gambling problem? Call 1-800-GAMBLER (NJ/WV/PA/MI), 1-800-9-WITH-IT (IN), 1-800-522-4700 (CO), 1-800-BETS OFF (IA), 1-888-532-3500 (VA) or call/text TN REDLINE 1-800-889-9789 (TN).