INDUSTRY FORUM

Comments

  • DraftKings_CM

    • DraftKings Representative

    On behalf of DraftKings, we are proud to announce our newly created Community team. Our group was formed to listen, engage, and advocate for the player community at large while championing our industry leading commitment to a world class game experience. We are here to represent your feedback inside the walls of DraftKings, because your ideas can help us deliver an increasingly better experience for all players. You can read our introductory post here: https://rotogrinders.com/threads/draftkings-cm-is-now-on-rotogrinders-2496208

    Now it’s your chance – what would you like to know? Do you have a suggestion you would like to share? We will do our best to answer all honest and respectful questions you post in this thread, in turn we hope to help players like you have a better understanding of how the world’s largest fantasy sports ecosystem works. Please allow us some time before responding to your questions and comments, you deserve well thought out answers – and that takes time.

    - DraftKings Community Team

  • DraftKings_CM

    • DraftKings Representative

    could you put some lower stakes PGA satties in the NBA lobby please? vice versa as well thanks

    We’ve shared your satellite request with our contest operations team, let’s see what they’re able to do! If you have any other specific contest requests, feel free to email our support team at support@draftkings.com and they can get your request directly into the hands of the appropriate team member.

    - DraftKings Community Team

  • Zieg30

    • 2018 DraftKings FGWC Finalist

    @DraftKings_CM said...

    For NHL, instead of individual goalies, can we please just have the option to choose the goaltender for team X.

    Inclusion of a team-based goalie position is on our long list of things to review, this suggestion has not fallen on deaf ears – yet we want to be transparent by sharing that not all suggestions we review are viable. Many suggestions sound good, but once we review the data they may be sub-optimal. Each decision we make relies on metrics supported by complex projection models.

    Will a change occur next year? Maybe…who knows? Too soon for us to evaluate, but we do plan to review. Will a change occur this year? Unlikely. We rarely make significant changes such as this mid-season.

    - DraftKings Community Team

    Since we’re on the topic, I just wanted to voice an objection to this. Starting goalies and backup goalies are not the same, and adding a team-based goalie selection makes little sense and merely dumbs down the game.

    The real problem with goalies in DK’s NHL product is that starters and backups are often priced identically. That makes no sense. Starting goalies are often much better than their backups, and should be priced differently. That McElhinney and Vasilevskiy are often the same price is crazy. That the same team is in front of them is not the massive equalizer DK’s pricing suggests.

    The only time similar pricing makes sense is when the team has a 1A and 1B rotation (see, e.g., VGK and perhaps CAR when Mrazek is back).

  • Southie777

    @Zieg30 said...

    Since we’re on the topic, I just wanted to voice an objection to this. Starting goalies and backup goalies are not the same, and adding a team-based goalie selection makes little sense and merely dumbs down the game.

    The real problem with goalies in DK’s NHL product is that starters and backups are often priced identically. That makes no sense. Starting goalies are often much better than their backups, and should be priced differently. That McElhinney and Vasilevskiy are often the same price is crazy. That the same team is in front of them is not the massive equalizer DK’s pricing suggests.

    The only time similar pricing makes sense is when the team has a 1A and 1B rotation (see, e.g., VGK and perhaps CAR when Mrazek is back).

    I agree with this 1000X over!

  • wmudude24

    Hello.

    I’m wondering if you folks could supply some insight into the process for which NBA games are chosen for showdowns on a given day.

    I guess I would think that you would want to feature all the big nationally televised ESPN/TNT/ABC games for the showdowns, but I often find that those games aren’t even offered in showdown mode. (Bulls/Sixers last night for example.)

    As another example, tonight the big nationally televised matchup is Heat/Lakers, with a ton of attendant storylines to generate interest. While you do offer that matchup in showdown mode, its Wizards/Blazers that’s the “featured” matchup with the bigger prize pools. That makes no sense to me.

    Through absolutely no fault of DK’s, this NBA season is already horrible for the DFS ecosystem with the constant last-minute resting of players (or having to sit them due to COVID protocols) doing even more to alienate casual/new players from what is already the time-intensive endeavor that is NBA DFS. Waking up to a zero from a player scratched after lock is a HUGE turn-off to anyone new to the game. I would think you guys and gals would be doing everything you can to conteract that, and I would think that offering every single nationally televised matchup in showdown mode (which is a MUCH friendlier format for the casual player in terms of the amount of news required to digest) would be a no-brainer.

  • Pizzatime

    Apologies if I missed this question, but do y’all plan to have FCS football contests for this spring season? For the NCAA tournament?

  • whoisjohngalt420

    @wmudude24 said...

    Hello.

    I’m wondering if you folks could supply some insight into the process for which NBA games are chosen for showdowns on a given day.

    I guess I would think that you would want to feature all the big nationally televised ESPN/TNT/ABC games for the showdowns, but I often find that those games aren’t even offered in showdown mode. (Bulls/Sixers last night for example.)

    As another example, tonight the big nationally televised matchup is Heat/Lakers, with a ton of attendant storylines to generate interest. While you do offer that matchup in showdown mode, its Wizards/Blazers that’s the “featured” matchup with the bigger prize pools. That makes no sense to me.

    Through absolutely no fault of DK’s, this NBA season is already horrible for the DFS ecosystem with the constant last-minute resting of players (or having to sit them due to COVID protocols) doing even more to alienate casual/new players from what is already the time-intensive endeavor that is NBA DFS. Waking up to a zero from a player scratched after lock is a HUGE turn-off to anyone new to DFS. I would think you guys and gals would be doing everything you can to conteract that, and I would think that offering every single nationally televised matchup in SD mode would be a no-brainer.

    IMHO.. When designing slates, their goal is to be able to offer the most compelling contests that appeal to as many DFS players as possible. They understand that each player is going to have his or her own specific preferences, and they make sure that every opinion is considered along with the vast amount of data that is used to guide their decisions. They appreciate your enthusiasm for Showdown slates and you have their commitment to offer them where their projections determine it is the right choice.

    ;-)

  • wmudude24

    @whoisjohngalt420 said...

    IMHO.. When designing slates, their goal is to be able to offer the most compelling contests that appeal to as many DFS players as possible. They understand that each player is going to have his or her own specific preferences, and they make sure that every opinion is considered along with the vast amount of data that is used to guide their decisions. They appreciate your enthusiasm for Showdown slates and you have their commitment to offer them where their projections determine it is the right choice.

    ;-)

    LOL!!!

    Thanks for the laugh. :)

  • skleni

    Any TEN contests for tomorrow?

  • DraftKings_CM

    • DraftKings Representative

    Since we’re on the topic, I just wanted to voice an objection to this. Starting goalies and backup goalies are not the same, and adding a team-based goalie selection makes little sense and merely dumbs down the game.

    I agree with this 1000X over!

    We will continue to keep all viewpoints considered as we continually work to improve and enhance our contests across all sports. Njsum1’s request was valid, we understand that point of view. We also understand that there are people who disagree with Njsum1’s request. Each year we take a top-down approach using player verbatims like yours to influence where we look, and data to determine what is the optimal evolution.

    I’m wondering if you folks could supply some insight into the process for which NBA games are chosen for showdowns on a given day.

    IMHO.. When designing slates, their goal is to be able to offer the most compelling contests that appeal to as many DFS players as possible. They understand that each player is going to have his or her own specific preferences, and they make sure that every opinion is considered along with the vast amount of data that is used to guide their decisions. They appreciate your enthusiasm for Showdown slates and you have their commitment to offer them where their projections determine it is the right choice.
    ;-)

    Hey…. we resemble that remark. It’s funny because it’s true! The DK contest operations team does utilize copious amounts of data in conjunction with complex demand forecast projection models each and every day. Remember, it’s in our best interest just as much as it is yours for us to offer contests that appeal to all!

    Apologies if I missed this question, but do y’all plan to have FCS football contests for this spring season?

    We have no news to share right now, however, we can share that our team explores all possibilities, inclusive of opportunities to expand the CFB contests we offer.

    Any TEN contests for tomorrow?

    You got it! https://www.draftkings.com/lobby#/TEN

    - DraftKings Community Team

  • BigRay

    I got an offer to play LOL this week. I haven’t really played LOL before. I was looking for some help with strategy or just general info about today’s slate 4am on 2/23. I went to the DK playbook and it looks like LOL is not supported there. Then I went to some outside sources and found the confirmed starting line-ups. I was wondering why the LOL players don’t get green dots by their name to indicate the starters?

  • jjss

    I got a ticket to Big Trey Payday for today but I don’t see the contest to enter. Anybody have a ticket and able to enter?

  • BigRay

    @jjss said...

    I got a ticket to Big Trey Payday for today but I don’t see the contest to enter. Anybody have a ticket and able to enter?

    I am in but the contest is full. There are others in the NBA forum that are in the same situation you are in. I believed this has happened the past couple Big Trey Tourneys. I opted in for all 4 tourneys but only got one actual tournament. It came so late in the day I didn’t even get to play it.

  • DraftKings_CM

    • DraftKings Representative

    I was wondering why the LOL players don’t get green dots by their name to indicate the starters?

    DraftKings is able to support starting lineup indicators for traditional sports when we receive official starting lineup feeds directly from the leagues themselves. For instance, baseball players receive a green checkmark with their spot in the batting order once their team has submitted the lineup card for that day’s game. To the best of our knowledge there is no official, uniform, and consistent source that reports LOL starting lineups, therefore we cannot offer this feature at this time.

    I got a ticket to Big Trey Payday for today but I don’t see the contest to enter. Anybody have a ticket and able to enter?

    I am in but the contest is full. There are others in the NBA forum that are in the same situation you are in. I believed this has happened the past couple Big Trey Tourneys. I opted in for all 4 tourneys but only got one actual tournament. It came so late in the day I didn’t even get to play it.

    We believe this should be resolved now, but if you have a ticket and have not yet been entered into the contest, you can enter through this link: https://www.draftkings.com/draft/contest/103923040

    - DraftKings Community Team

  • ifthethunder

    Hello, DraftKings Community Team.

    I have an issue with your Daily Rewards crowns updating.

    For instance, early Thursday morning (Feb 25.), you showed me with 3,418/10,000 to Platinum. I then claimed 17,500 for CBB Ironman, 2,500 from NFL rewards, and what I think was enough in other awards to get me over 25,000 for Diamond.

    2 days later, this early morning, you showed me with 3,428/10,000 to Platinum. And now that finally updated to 20,955/25,000 towards Diamond.

    That’s nice, it took you two and 1/2 days to show me the CBB Ironman award credit.

    But what about the rest? I’m pretty sure I took over 4,000 more. Tomorrow is the end of the month. Why must it take so long to let people know where they stand with regards to next month’s rewards level?
    ~

  • TheDataDetective

    • Blogger of the Month

    @ifthethunder said...

    Tomorrow is the end of the month. Why must it take so long to let people know where they stand with regards to next month’s rewards level?

    Agreed. Given the lag in updating the crown totals, the only fair thing for DK to do is to round up and bump people up to the next tier if they come close (e.g. within 500 crowns or so).

  • Stangs13

    @ifthethunder said...

    Hello, DraftKings Community Team.

    I have an issue with your Daily Rewards crowns updating.

    For instance, early Thursday morning (Feb 25.), you showed me with 3,418/10,000 to Platinum. I then claimed 17,500 for CBB Ironman, 2,500 from NFL rewards, and what I think was enough in other awards to get me over 25,000 for Diamond.

    2 days later, this early morning, you showed me with 3,428/10,000 to Platinum. And now that finally updated to 20,955/25,000 towards Diamond.

    That’s nice, it took you two and 1/2 days to show me the CBB Ironman award credit.

    But what about the rest? I’m pretty sure I took over 4,000 more. Tomorrow is the end of the month. Why must it take so long to let people know where they stand with regards to next month’s rewards level?
    ~

    I’m in the same situation but still haven’t been credited for the CBB Ironman. I have more crowns I can claim but hoping to be able to save them for next month, so this getting credited makes a difference in my decision making.

  • rgriffin37

    Same situation with me and the crowns updating. I emailed yesterday to voice my frustration and got a canned response assuring me all of the crowns would be counted towards the correct reward tier. I claimed 10,200 last month to get platinum, I log in this morning and see I am on gold.

    You can count how many you have claimed via your transactions page but it is not sortable, filterable or downloadable to CSV so the process is very cumbersome and 100% manual. This is not rocket science so I don’t know why the delays are so lengthy and also why we can’t download our transactions to CSV.

  • Stangs13

    I for sure should be in black with some to spare, but because it didn’t update it is saying I am in gold. I know the DK rep in here normally makes things right, but i will be pretty mad if it doesn’t get updated. It’s basically a $50 swing and that’s huge for a small budget player.

  • TheRyanFlaherty

    ^ can confirm I’m in Gold and should be Platinum.
    I contacted CS earlier, guessing though if this is happening to many of us, I’m going to get the “aware of the problem” response and or will be corrected by this afternoon.
    This happened to me in a recent month, and seems the crown update has been delayed, sometimes an extra day, a lot of late.

  • sportmvp

    Any plans for snake draft for MLB? Also H2H snake draft format.

  • ryanprzy

    Quit undershooting the 25¢ NHL contests

  • DraftKings_CM

    • DraftKings Representative

    I’m pretty sure I took over 4,000 more. Tomorrow is the end of the month. Why must it take so long to let people know where they stand with regards to next month’s rewards level?

    This is not rocket science so I don’t know why the delays are so lengthy and also why we can’t download our transactions to CSV.

    I for sure should be in black with some to spare, but because it didn’t update it is saying I am in gold.

    First and foremost our commitment each month is to ensure the accuracy of each Crown counted towards earned reward tiers. There are many moving parts, if just one data table is delayed due to improvements then it can affect the entire timeline unintentionally. The accuracy of our data is so important, therefore we should not rush through the crediting process to assure that we can prevent inaccurate results.

    We cannot stop updating the data until everything has been accounted for – sometimes, this means that one data table lagging behind can gum up the entire process, and we hope you’d agree that it is far more important for us to be accurate in the big picture than in the short-term.

    Not to worry, we got this. Just takes a little bit of extra time for accuracy. Additionally, you have our commitment to find ways where we can improve our communication when an issue like this occurs.

    One thing you can always count on is that all Crowns will always be accounted for without exception. Once the update is complete, if you believe there is a discrepancy with your Crown total from February, please let us know at support@draftkings.com so that we can review with you – and make it right if we discover any problems.

    Any plans for snake draft for MLB? Also H2H snake draft format.

    We are not done innovating with snake drafts yet – stay tuned! We are really happy to see the continued enthusiasm for snake drafts!

    PS: We have breaking news about a related topic VERY soon – hang on to your seats, here we go!!!!!

    I contacted CS earlier, guessing though if this is happening to many of us, I’m going to get the “aware of the problem” response and or will be corrected by this afternoon.

    Correct. This is a temporary issue that is affecting all accounts while we update our data tables to account for the new month. It should be solved today, and in fact may be back to normal by the time you read this response.

    Quit undershooting the 25¢ NHL contests

    Speaking of data, we have not been shy about sharing that our contest operations team relies on a comprehensive demand forecast model to determine the optimal scope of contests to run each night. It is helpful to remember that it is in our best interest, just as much as it is in the best interest of the player community, for DraftKings to offer properly sized contests.

    - DraftKings Community Team

  • hautalak

    • 2021 Blogger of the Month

    @DraftKings_CM said...

    It is helpful to remember that it is in our best interest, just as much as it is in the best interest of the player community, for DraftKings to offer properly sized contests.

    Well I would say your NHL algorithm/model you use is a little off… I have the toughest time finding the correct “low stakes” GPPs I want to play.

    I still like the quarter but why isn’t it at least 10% up top? I understand “main” sports are like this too but their total prize pool is usually 5K and up so the least you’ll win is $250 rather than $50. I actually love the $0.50 mini max but the pool hasn’t been large enough for me lately and there’s way more competition there with the 150 MME. I have been playing the $1 Hip Check lately but hate the $1.50 min cash. Bottomline is low stakes NHL GPPs that are “appealing” are few and far between.

    In the end regardless of what your data says, NHL has the biggest room for improvement of all sports IMO!

  • rgriffin37

    @DraftKings_CM said...

    Not to worry, we got this. Just takes a little bit of extra time for accuracy. Additionally, you have our commitment to find ways where we can improve our communication when an issue like this occurs.

    One thing you can always count on is that all Crowns will always be accounted for without exception. Once the update is complete, if you believe there is a discrepancy with your Crown total from February, please let us know at support@draftkings.com so that we can review with you – and make it right if we discover any problems.

    Considering that there has not been any proactive communication regarding the issue (at least that I have seen), there is definitely room to improve here. A simple email to users alerting them to the issue seems like it would save a ton of customer support time while also keeping users in the loop. On that note, how will we know when the update is complete? Will an email be sent out or do we have to email support?

    Also, can the transactions page be modified so that it can be downloaded as a CSV? This would empower users to easily track their crowns on their own during times of technical issues on the DK side.

  • Stangs13

    Agreed with a lot said above about the crown issues. I also don’t understand how CBB Ironman crowns have been added to monthly totals for some players and not others.

  • X Unread Thread
  • X Thread with New Replies*
  • *Jumps to your first unread reply

Subforum Index

RotoGrinders.com is the home of the daily fantasy sports community. Our content, rankings, member blogs, promotions and forum discussion all cater to the players that like to create a new fantasy team every day of the week.

If you or someone you know has a gambling problem, crisis counseling and referral services can be accessed by calling 1-800-GAMBLER (1-800-426-2537) (IL). Gambling problem? Call 1-800-GAMBLER (NJ/WV/PA/MI), 1-800-9-WITH-IT (IN), 1-800-522-4700 (CO), 1-800-BETS OFF (IA), 1-888-532-3500 (VA) or call/text TN REDLINE 1-800-889-9789 (TN).