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  • DraftKings_CM

    • DraftKings Representative

    On behalf of DraftKings, we are proud to announce our newly created Community team. Our group was formed to listen, engage, and advocate for the player community at large while championing our industry leading commitment to a world class game experience. We are here to represent your feedback inside the walls of DraftKings, because your ideas can help us deliver an increasingly better experience for all players. You can read our introductory post here: https://rotogrinders.com/threads/draftkings-cm-is-now-on-rotogrinders-2496208

    Now it’s your chance – what would you like to know? Do you have a suggestion you would like to share? We will do our best to answer all honest and respectful questions you post in this thread, in turn we hope to help players like you have a better understanding of how the world’s largest fantasy sports ecosystem works. Please allow us some time before responding to your questions and comments, you deserve well thought out answers – and that takes time.

    - DraftKings Community Team

  • TheRyanFlaherty

    ^ can confirm I’m in Gold and should be Platinum.
    I contacted CS earlier, guessing though if this is happening to many of us, I’m going to get the “aware of the problem” response and or will be corrected by this afternoon.
    This happened to me in a recent month, and seems the crown update has been delayed, sometimes an extra day, a lot of late.

  • sportmvp

    Any plans for snake draft for MLB? Also H2H snake draft format.

  • ryanprzy

    Quit undershooting the 25¢ NHL contests

  • DraftKings_CM

    • DraftKings Representative

    I’m pretty sure I took over 4,000 more. Tomorrow is the end of the month. Why must it take so long to let people know where they stand with regards to next month’s rewards level?

    This is not rocket science so I don’t know why the delays are so lengthy and also why we can’t download our transactions to CSV.

    I for sure should be in black with some to spare, but because it didn’t update it is saying I am in gold.

    First and foremost our commitment each month is to ensure the accuracy of each Crown counted towards earned reward tiers. There are many moving parts, if just one data table is delayed due to improvements then it can affect the entire timeline unintentionally. The accuracy of our data is so important, therefore we should not rush through the crediting process to assure that we can prevent inaccurate results.

    We cannot stop updating the data until everything has been accounted for – sometimes, this means that one data table lagging behind can gum up the entire process, and we hope you’d agree that it is far more important for us to be accurate in the big picture than in the short-term.

    Not to worry, we got this. Just takes a little bit of extra time for accuracy. Additionally, you have our commitment to find ways where we can improve our communication when an issue like this occurs.

    One thing you can always count on is that all Crowns will always be accounted for without exception. Once the update is complete, if you believe there is a discrepancy with your Crown total from February, please let us know at support@draftkings.com so that we can review with you – and make it right if we discover any problems.

    Any plans for snake draft for MLB? Also H2H snake draft format.

    We are not done innovating with snake drafts yet – stay tuned! We are really happy to see the continued enthusiasm for snake drafts!

    PS: We have breaking news about a related topic VERY soon – hang on to your seats, here we go!!!!!

    I contacted CS earlier, guessing though if this is happening to many of us, I’m going to get the “aware of the problem” response and or will be corrected by this afternoon.

    Correct. This is a temporary issue that is affecting all accounts while we update our data tables to account for the new month. It should be solved today, and in fact may be back to normal by the time you read this response.

    Quit undershooting the 25¢ NHL contests

    Speaking of data, we have not been shy about sharing that our contest operations team relies on a comprehensive demand forecast model to determine the optimal scope of contests to run each night. It is helpful to remember that it is in our best interest, just as much as it is in the best interest of the player community, for DraftKings to offer properly sized contests.

    - DraftKings Community Team

  • hautalak

    • x2

      2021 Blogger of the Month

    @DraftKings_CM said...

    It is helpful to remember that it is in our best interest, just as much as it is in the best interest of the player community, for DraftKings to offer properly sized contests.

    Well I would say your NHL algorithm/model you use is a little off… I have the toughest time finding the correct “low stakes” GPPs I want to play.

    I still like the quarter but why isn’t it at least 10% up top? I understand “main” sports are like this too but their total prize pool is usually 5K and up so the least you’ll win is $250 rather than $50. I actually love the $0.50 mini max but the pool hasn’t been large enough for me lately and there’s way more competition there with the 150 MME. I have been playing the $1 Hip Check lately but hate the $1.50 min cash. Bottomline is low stakes NHL GPPs that are “appealing” are few and far between.

    In the end regardless of what your data says, NHL has the biggest room for improvement of all sports IMO!

  • rgriffin37

    @DraftKings_CM said...

    Not to worry, we got this. Just takes a little bit of extra time for accuracy. Additionally, you have our commitment to find ways where we can improve our communication when an issue like this occurs.

    One thing you can always count on is that all Crowns will always be accounted for without exception. Once the update is complete, if you believe there is a discrepancy with your Crown total from February, please let us know at support@draftkings.com so that we can review with you – and make it right if we discover any problems.

    Considering that there has not been any proactive communication regarding the issue (at least that I have seen), there is definitely room to improve here. A simple email to users alerting them to the issue seems like it would save a ton of customer support time while also keeping users in the loop. On that note, how will we know when the update is complete? Will an email be sent out or do we have to email support?

    Also, can the transactions page be modified so that it can be downloaded as a CSV? This would empower users to easily track their crowns on their own during times of technical issues on the DK side.

  • Stangs13

    Agreed with a lot said above about the crown issues. I also don’t understand how CBB Ironman crowns have been added to monthly totals for some players and not others.

  • DefinitelyMiami

    Why are there $1 satilites for NBA, Golf, etc but not NHL?
    Also, Please credit the tickets for the NBA Feb 15-26th promotion.

  • TheShaman43

    @hautalak said...

    Well I would say your NHL algorithm/model you use is a little off

    I couldn’t possibly agree with this any more with what I’ve seen this season, though my concerns are more in regard to sizing than payout structure.

    As a small time player, contests like the Twine are a bit more than I’d like to spend each night and I typically stick to the Daily Dollar, $3 Enforcer, and $4 Forecheck. The sizing of these contests this season have been such that I’ve logged in before 7AM (eastern) to see them 90+% full. I’ve missed out on the Forecheck at least once this season because I didn’t log in until around 9. There’s usually a second generation contest posted, but playing a gpp for the smallish prizes is these second gen contests isn’t always appealing and I’ll skip these.

    To be fair, this is typically on days with smaller slates and there are other days when I don’t see these issues… but the contest sizing for hockey – particularly on smaller slates – has felt VERY off this season.

    I know you always say that you use data driven metrics to define your offerings, but I’ll say that the small and inconsistent sizing leads to a negative feedback loop where we (or at least I) just stop looking for contests because there’s little confidence I’ll find what I like.

  • hautalak

    • x2

      2021 Blogger of the Month

    @TheShaman43 said...

    I couldn’t possibly agree with this any more with what I’ve seen this season, though my concerns are more in regard to sizing than payout structure.

    I mean I think those things can go hand and hand though. I “reserve” early but there’s definitely been times I skipped playing because nothing was “left”.

    I can’t fathom how day to day offerings are so much different. I know they are dynamic but even then things change too much. Give bigger contests a go, that’s all we’re asking!!!

  • rgriffin37

    @DefinitelyMiami said...

    Also, Please credit the tickets for the NBA Feb 15-26th promotion.

    These were credited earlier today. You should see them and have an email.

  • DefinitelyMiami

    @rgriffin37 said...

    These were credited earlier today. You should see them and have an email.

    Interesting. Thank You

  • TheDataDetective

    • Blogger of the Month

    When will DK have all tax forms sent out? I am a NJ resident and still haven’t received anything.

  • ryanprzy

    @hautalak said...

    Give bigger contests a go, that’s all we’re asking!!!

    You guys remember a couple weeks ago when they ran the Micro Millions promotion? They filled the first 25¢ contest so fast that they made a second one the same size (they were at least 20,000, maybe even 40,000-entry contests). And it was awesome.

    So there’s obviously demand. Undershooting these contests absolutely crushes everyone. Us and DK. And it’s not just that they undershoot them by a little… These contests are way too small across each NHL slate and in every format.

    It’s limiting how much I play every day and by a lot. I want to max out all those 25¢ contests so bad every night and instead I’m only playing a dollar here and there.

    I love just about everything you guys do at DK but I had to vent about this.

  • rgriffin37

    I just received an email from DK confirming the error and that my reward tier had been corrected. I checked the app and it is fixed. Hopefully everyone else will have the same result.

  • bigez952

    @ryanprzy said...

    You guys remember a couple weeks ago when they ran the Micro Millions promotion? They filled the first 25¢ contest so fast that they made a second one the same size (they were at least 20,000, maybe even 40,000-entry contests). And it was awesome.

    So there’s obviously demand. Undershooting these contests absolutely crushes everyone. Us and DK. And it’s not just that they undershoot them by a little… These contests are way too small across each NHL slate and in every format.

    It’s limiting how much I play every day and by a lot. I want to max out all those 25¢ contests so bad every night and instead I’m only playing a dollar here and there.

    I love just about everything you guys do at DK but I had to vent about this.

    There is two sides to this debate when it comes to the $0.10 and $0.25 contests. I don’t play NHL but I do for PGA and like when these contests fill by Monday and get replaced with more small ones. That way I can get in like 300+ lineups for under $40 and clear out all of the volume base achievements. I know I am not alone in doing stuff like that so i wouldn’t be shocked to learn DK actually makes more rake by offering 10 small $0.25 and $0.10 contests vs. just 1 big one as the achievement chases will max out everyone offered chasing the crowns for as little investment as possible. However I always thought they do the PGA pretty well with 1 large contest at $0.25 and $0.10 and at the same time offer 1000 player ones that when they fill they add another so you can max out about 10-15 of them while still having a large one that takes all week to fill.

  • livetorace17

    Re: NASCAR

    The current post race disqualification system needs an overhaul. While it doesn’t happen often, the current practice of “disqualifications dont matter for DK results” is simply unacceptable. The results of the race are fundamentally changed after the fact based on technical inspections, the idea that this is not reflected in DK scoring and subsequent payouts is not good business, IMO. If Tyler Reddick was DQ’d, his DK result should reflect the actual race result – not where he crossed the line. The car was illegal by the rule book, even if only by a small amount. If a play is not ruled a catch in football (due to the legality of the play) you don’t get the points for the reception or yardage for the player, why is this any different?

    There are no problems stat correcting football or basketball slates, it happens all the time and it wildly swings payouts for folks with considerably more money in play than nascar. What is the difference in your stats provider changing stats after a football game that affects the outcome but not honoring the official posted race results after the fact by nascar?

    Thank you for providing Trucks, Xfinifty and Cup slates. Also thank you for being engaged with the community here. Its a very big deal and I hope other members let you know too!!

  • TheDataDetective

    • Blogger of the Month

    @TheDataDetective said...

    When will DK have all tax forms sent out? I am a NJ resident and still haven’t received anything.

    @DraftKings_CM Could you please respond? What is your deadline for having all tax forms released?

  • mciama2000

    No Jukebox for Hockey on 3/3? Still don’t understand the “analytics” when contests are significant downsized on certain weekdays then full by 12 pm with these smaller sports.

  • joephoto

    @TheDataDetective said...

    When will DK have all tax forms sent out?

    Got my 2020 DK tax info today.
    Clicked “Document Center” on the My Accounts page.

  • TheDataDetective

    • Blogger of the Month

    @joephoto said...

    Got my 2020 DK tax info today.
    Clicked “Document Center” on the My Accounts page.

    Thanks. My question is whether DK has finished releasing these tax forms or if they’re doing them in batches for different groups, states, etc

    Also, has anyone in NJ received tax forms from DK Sportsbook?

  • Zieg30

    • 630

      RG Overall Ranking

    • 2018 DraftKings FGWC Finalist

    Although I very much enjoy seeing a $70k guaranteed Twine on a random Thursday evening, I had to comment once more about the absurd payout structure.

    $20,000 to first place. $200 to tenth place.

    That is ridiculous. Maybe DK’s algorithm is saying that $20k up top attracts more entrants than $15k would, but does DK’s algorithm take into account what’s best for DK? And maybe that isn’t one single entrant winning more every night, but instead more entrants winning more, so that they can all feed that money back into the DK grinder?

    Although my, and many others’, dream of a standard 20% of the prize pool to first, 10% of first to tenth, may not be consistently realistic, this absurd structure is just, well, absurd.

  • DraftKings_CM

    • DraftKings Representative

    I have the toughest time finding the correct “low stakes” GPPs I want to play.

    I couldn’t possibly agree with this any more with what I’ve seen this season, though my concerns are more in regard to sizing than payout structure.

    So there’s obviously demand. Undershooting these contests absolutely crushes everyone. Us and DK. And it’s not just that they undershoot them by a little… These contests are way too small across each NHL slate and in every format.

    There is two sides to this debate when it comes to the $0.10 and $0.25 contests.

    We hear your opinions loud and clear, and we’ve also heard viewpoints from other players who have slightly different preferences. We aim to offer contests that have a little something for everyone, which influences both the optimal scope and the optimal payout curve for each contest run. We will continue to keep all opinions in mind as we review the demand data. Remember – our contest sizing and entry fee stakes are dictated by our prediction models for demand. If you want to influence the model, favor the contests you want us to adjust. Our modeling measures the pulse of the community, our operations team will be happy to adjust as the community “tells” us to by measuring the community’s entry patterns!

    Considering that there has not been any proactive communication regarding the issue (at least that I have seen), there is definitely room to improve here. A simple email to users alerting them to the issue seems like it would save a ton of customer support time while also keeping users in the loop.

    Our outstanding (and very appreciated – it’s been a long busy NFL season that just wrapped up!) Support Team was able to work directly with the impacted users to ensure the data was ultimately correct. That is what matters in the end, in the big picture the integrity of the data is far more important than short term scenarios where the data needs to catch up. All of our Rewards is derived from play history, and then extends outwards. Therefore our master playing experience tables must be confirmed to be clean first before we can build for the following month’s rewards. Not to worry, if we slip slightly in time we always make it right – nobody is left behind, and all Crowns will always be accounted for without exception.

    In some instances, DK_Assist may post a tweet or we may send an email to all affected users. We recommend following DK_Assist on Twitter for the most up-to-date information at all times and you are also welcome to utilize our instant chat support at https://www.draftkings.com/help/contact-us for time-sensitive assistance specific to your account.

    I just received an email from DK confirming the error and that my reward tier had been corrected. I checked the app and it is fixed. Hopefully everyone else will have the same result.

    Crowns earned during February have been completely accounted for in Daily Rewards tiers. If you believe this is not the case for your account, please let our Support Team know at support@draftkings.com so that we can review.

    I also don’t understand how CBB Ironman crowns have been added to monthly totals for some players and not others.

    Standard error checking. Better to be safe than sorry, this small blip allows us to have accurate tiers and crown accounting – which after all is the most important thing that everyone expects from us – and we deliver (albeit a little later than we would like – you have our commitment that we are working on improving how we communicate when this occurs. Give us some time, we will get it right!).

    Why are there $1 satilites for NBA, Golf, etc but not NHL?

    We welcome all contest suggestions at support@draftkings.com. Sometimes we are able to accommodate the request and sometimes we are not, but all suggestions about any facet of our products are always tracked, monitored, and shared directly with relevant stakeholders throughout the organization.

    With that said, we shared your request with the team. If our predictive algorithms suggest $1 satties are a good investment, it will happen. We let the data tell us what to do so there is no human bias in our contest entry fee & sizing decisions, but it can never hurt to ask!

    Also, Please credit the tickets for the NBA Feb 15-26th promotion.

    These were credited earlier today. You should see them and have an email.

    Tickets for the NBA Shoot and Score promo were credited on Monday! If you haven’t been able to locate your ticket yet, our Support Team will be happy to help you track it down – just email us at support@draftkings.com.

    When will DK have all tax forms sent out? I am a NJ resident and still haven’t received anything.

    Got my 2020 DK tax info today.
    Clicked “Document Center” on the My Accounts page.

    If a 1099 or W2G (for DK verticals other than DFS) was issued, then it is already available online in the Document Center (https://www.draftkings.com/account/document-center) for your
    Account.

    What is your deadline for having all tax forms released?

    as anyone in NJ received tax forms from DK Sportsbook?

    That date was this past week, all tax forms for DFS, Sportsbook, and Casino are up to date, have been released, and are accessible via the Document Center.

    The current post race disqualification system needs an overhaul. While it doesn’t happen often, the current practice of “disqualifications dont matter for DK results” is simply unacceptable.

    We cover this topic in the NASCAR thread here: https://rotogrinders.com/threads/nascar-2021-dk-scoring-changes-3547054

    No Jukebox for Hockey on 3/3?

    We were able to run a Jukebox the last two nights, but as you can tell we like to change things up – that is rather normal for DraftKings. It helps us A/B test different contest offerings, prize pools, and payout structures to determine which way the wind is blowing. It may not look like it, but we are actually following the direction the community shows us through it’s play.

    Maybe DK’s algorithm is saying that $20k up top attracts more entrants than $15k would, but does DK’s algorithm take into account what’s best for DK?

    You are correct, generally speaking a $20k top attracts far more entries than a $15k would.

    Think of this as a chicken or the egg issue. The community wants bigger contests; when we take big steps to grow the game you are more likely to see structures that pay heavy up top until the ecosystem equalizes.

    DK has armies of analysts combing over our entry data to assure we are making the right decisions in the long run, backed by years of experience managing risk. We remember reading in this very forum that DFS was dying three years ago, yet the truth is DraftKings is seeing record breaking entries in our Daily Fantasy contests. More entries = bigger prize pools in the long run. To get us there, we need to incorporate some big moves, an attractive top end is really appealing to the opponents that you just might want to play against ;-)

    There is a method to our madness, it may not be so obvious – but it is clearly working!

    I love just about everything you guys do at DK but I had to vent about this.

    Also thank you for being engaged with the community here. Its a very big deal and I hope other members let you know too!!

    - DraftKings Community Team

  • wmudude24

    Ok so I think the all-star break is a good time to address something that has plagued NBA DFS this year: the prevalence of the post-lock scratch.

    On at least 4-5 occasions this year a player has been ruled out of a contest after the lock time for that particular contest. We’re not talking PJ Tucker either… It’s happened to Steph, Kawhi, and now last night PG13 (although I guess technically he was ruled out one minute before lock.)

    Point being, it’s a disaster for DFS players of all levels when their lineup is dead 2 minutes after lock. Sure, the pros can survive it and mathematically it will help lineups without that player as much at it will hurt lineups with the player in the long run, but for casual/new players it’s incredibly disheartening and a HUGE turn-off. I believe the ecosystem is beginning to feel the effects of this as I’ve noticed several big contests on both major sites have had trouble filling in the last week or so.

    My question is this: why is it that slates lock at the top of the hour, when in reality no game starts until AT LEAST 7 minutes after the posted start time? (and usually it’s more like 10-15 minutes.)

    Those extra minutes are critical to mitigating these late scratch situations that, through no fault of DK’s, have become way too common this season. I strongly encourage your contest ops team to look into this over the all-star break and see if anything can be done.

  • 866

    Lock the NBA contests at 7:05.. 10:05.. give the 5 additional minutes to adjust to a late scratch.. this week I got crushed with the phantom scratches of Kawhi and P George…. half my entry fees for each slate. I was furious. No NBA game starts before 5 minutes after anyhow.

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