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  • DraftKings_CM

    • DraftKings Representative

    On behalf of DraftKings, we are proud to announce our newly created Community team. Our group was formed to listen, engage, and advocate for the player community at large while championing our industry leading commitment to a world class game experience. We are here to represent your feedback inside the walls of DraftKings, because your ideas can help us deliver an increasingly better experience for all players. You can read our introductory post here: https://rotogrinders.com/threads/draftkings-cm-is-now-on-rotogrinders-2496208

    Now it’s your chance – what would you like to know? Do you have a suggestion you would like to share? We will do our best to answer all honest and respectful questions you post in this thread, in turn we hope to help players like you have a better understanding of how the world’s largest fantasy sports ecosystem works. Please allow us some time before responding to your questions and comments, you deserve well thought out answers – and that takes time.

    - DraftKings Community Team

  • Njsum1

    @866 said...

    Lock the NBA contests at 7:05.. 10:05.. give the 5 additional minutes to adjust to a late scratch.. this week I got crushed with the phantom scratches of Kawhi and P George…. half my entry fees for each slate. I was furious. No NBA game starts before 5 minutes after anyhow.

    Love the idea 👍…..99.9% of the time the games start 10 minutes after the indicated start time, however on rare occasion, like Holiday weekend slates, I’ve seen games start on time. So there would have to be a work around of some sort.

    Couple of other ideas……

    How about if a player is scratched he gets unlocked, and you can sub for him. As long as he’s not in the last game of the night, you can replace him with a player who’s game hadn’t started yet. If the scratch happens to be the last game of the night, then you get stuck.

    Or…..if a player gets scratched within a minute or two of lock or after, you get 3x his salary. Very rarely do players get less than 3x their salary. And it’s enough where it won’t prevent an otherwise strong lineup from cashing, yet won’t put a lineup over the top to win or finish in the top 10 of a tournament.

  • Unico10

    • 707

      RG Overall Ranking

    @Njsum1 said...

    Love the idea 👍…..99.9% of the time the games start 10 minutes after the indicated start time, however on rare occasion, like Holiday weekend slates, I’ve seen games start on time. So there would have to be a work around of some sort.

    Or maybe a company with a market cap of 25 billions pays one person to watch/monitor every game (if they don’t already), double check stats and…. CLICK THE MOUSE WHEN THE REF HAS THE BASKETBALL IN HIS HAND TO TIP TO LOCK THE GAME…. mind blown? 😂

    Actually I think this has less to do with DK and more with the NBA

    If MLB, NFL etc… can start the game on the minute… why can’t NBA do the same? Is stupid, really

  • ryanprzy

    @Zieg30 said...

    Although I very much enjoy seeing a $70k guaranteed Twine on a random Thursday evening, I had to comment once more about the absurd payout structure.

    $20,000 to first place. $200 to tenth place.

    That is ridiculous.

    Yeah, I’m not touching a contest with that kind of payout structure. It’s absolutely disgusting.

  • humanash

    @ryanprzy said...

    Yeah, I’m not touching a contest with that kind of payout structure. It’s absolutely disgusting.

    Different strokes and all that! My stats and ROI are screaming at me to not touch a contest UNLESS it has that kind of payout structure. Glad there are choices out there for both of us, it’d be lousy if either of us had to stop playing because our preferred format was eliminated entirely.

  • eatmyturf23

    DK please add 10-11% rake Hundo’s and Quintuple ups on your NHL slates. I rarely or never see them. But they would always be there in NBA or other sports.

    This is the thing that keeps me from just moving my $40-50/slate entries from yahoo to you. They are crap with their customer service response and don’t manage slates (even with my early-warning feedback) and leave players off the slates. They also don’t limit low-dollar contests to the sharks. You have high rake on big gpps, I get it, and people pay it — me too, in moderation. Give me a way to balance it out and I’ll bring my volume to you, and so will others I’d bet. This is $1500-2000 in rake annually per every person you convert over who is like me.

  • manoffewwords

    Wish I could play more golf showdowns,but DK always has only one contest with good $, and this is always expensive and top heavy. example: $250k with $20 entry tomorrow. Why not atleast put one contest like $30 to $50k with $4-$5 entry.Why appease only the big game hunters? Step up your game DK.

    Edit. I see you added a $5- $20k.

  • TheShaman43

    @DraftKings_CM said...

    Remember – our contest sizing and entry fee stakes are dictated by our prediction models for demand. If you want to influence the model, favor the contests you want us to adjust.

    Once again the early hockey slate contests have filled hours before the slate locks. I want to “favor the contests” I’d like to play but I’m not sure how to do that when they fill up long before anyone outside the east coast is out of bed. I could express my preference by entering the second generation contest that pops up, but I’m honestly not interested in max entering a $4 contest for a $60 top prize.

    This has happened multiple times each week this hockey season. The demand is obviously there if these contests are filling so soon. I understand your reliance on data and algorithms to determine your sizing. But the flip side of that is the fact that algorithms are reactive and if they don’t react fast enough then it becomes a self fulfilling prophecy – i.e. at what point do I simply stop looking for the $3-5 entry contests because I simply assume they aren’t there? Don’t let your algorithm wait too long to react to demand because the demand may leave before it does.

  • DefinitelyMiami

    @Unico10 said...

    Or maybe a company with a market cap of 25 billions pays one person to watch/monitor every game (if they don’t already), double check stats and…. CLICK THE MOUSE WHEN THE REF HAS THE BASKETBALL IN HIS HAND TO TIP TO LOCK THE GAME…. mind blown? 😂

    Bingo.
    Eventually there could be “late swap” in sports like UFC,Tennis etc thanks to this concept…..lock players when their event actually starts

  • kantiger77

    Any chance you bring back the old NHL scoring system as an option? I really cannot stand the current one at all and I used to play NHL daily. The current one is much more like a lottery and less like skill. Thanks.

  • DraftKings_CM

    • DraftKings Representative

    Ok so I think the all-star break is a good time to address something that has plagued NBA DFS this year: the prevalence of the post-lock scratch.

    Lock the NBA contests at 7:05.. 10:05.. give the 5 additional minutes to adjust to a late scratch..

    99.9% of the time the games start 10 minutes after the indicated start time, however on rare occasion, like Holiday weekend slates, I’ve seen games start on time. So there would have to be a work around of some sort.

    Lineups may be edited at any time leading up to games. Each individual player will become “locked” at the scheduled start time of their team’s game. To maintain a fair and consistent playing experience for all, including those who are not monitoring the latest information, we can not deviate from a game’s official start time.

    We are committed to providing our players with the most up-to-date information that affects our Daily Fantasy contests whenever feasible.

    On occasion, situations may arise that are outside of DraftKings’ or our players’ control – we know how frustrating late scratches can be, you have our commitment to continually work to improve our product to help prevent these situations moving forward. Our Contest Ops and Game Ops teams work night in and night out year-round to ensure we provide the best DFS experience around – and in this instance the pre-defined contest rules were followed to the letter.

    Or maybe a company with a market cap of 25 billions pays one person to watch/monitor every game (if they don’t already), double check stats and…. CLICK THE MOUSE WHEN THE REF HAS THE BASKETBALL IN HIS HAND TO TIP TO LOCK THE GAME…. mind blown?

    Trust us when we say that this idea has been proposed many times by well meaning customers who assume it’s the solution to all lock problems. In reality if it was possible, wouldn’t our competitors have implemented a manual lock long ago?

    Why do you think this is? Before we respond with our insights, we are really curious to see what the RotoGrinders community thinks is the reason. What say you forum?

    Yeah, I’m not touching a contest with that kind of payout structure. It’s absolutely disgusting.

    Different strokes and all that! My stats and ROI are screaming at me to not touch a contest UNLESS it has that kind of payout structure. Glad there are choices out there for both of us, it’d be lousy if either of us had to stop playing because our preferred format was eliminated entirely.

    Wish I could play more golf showdowns,but DK always has only one contest with good $, and this is always expensive and top heavy. example: $250k with $20 entry tomorrow. Why not atleast put one contest like $30 to $50k with $4-$5 entry.Why appease only the big game hunters? Step up your game DK.
    Edit. I see you added a $5- $20k.

    Different strokes for different folks is exactly right. We want to make sure we have a little something to offer everyone, while keeping the big picture in mind to grow the DFS ecosystem as a whole. This benefits us all!

    And believe it or not, the same contest structures you avoid actually benefit you in the long run, they help keep your peers who they do appeal to in the ecosystem. When contest structures perform poorly, we refrain from offering those structures in the future. Any contest structure posted regularly is intended to meet that contest’s level of demand. Offering something for everyone allows us to offer the biggest prize pools in the industry, which is ultimately in everyone’s best interest!

    PS: The contest filled without any problems. We understand that it may not appeal to you, but clearly it appeals to others. We are well balanced, the system works while steadily growing the game year over year. In summary, a contest that you may not like might help us make this NHL season bigger than ever before.

    DK please add 10-11% rake Hundo’s and Quintuple ups on your NHL slates. I rarely or never see them. But they would always be there in NBA or other sports.

    We shared your request with our Contest Ops team yesterday, and they welcomed the suggestion by posting the Quintuple Up that you requested, it was a good opportunity for them to test the waters. Unfortunately the demand for the contest was not great, we were rooting for its success. Regardless, you have our commitment to keep an eye out for any opportunity to run a similar contest in the future.

    Don’t let your algorithm wait too long to react to demand because the demand may leave before it does.

    When demand remains consistent over a period of time, contest sizes gradually adjust until we find the proper balance, supported by A/B test results and data science modeling. DK and our players alike have a common interest in growing the entire DFS ecosystem, and oversizing contests can have just as much of a negative impact as undersizing in the long run. We’ll get there, we just need to take it one step at a time. #TrustTheProcess

    Eventually there could be “late swap” in sports like UFC,Tennis etc thanks to this concept…..lock players when their event actually starts

    We are able to offer late swap for traditional sports, such as NFL and NBA, because their league rules do not allow for games to start prior to the scheduled start time. This ensures a fair and consistent drafting experience for all, and is one of the requirements to make a sport late swap eligible. Late swap is not an option for sports such as MMA and Tennis, where a fight or a match may start earlier depending on how quickly the fight/match before is completed.

    Any chance you bring back the old NHL scoring system as an option? I really cannot stand the current one at all and I used to play NHL daily. The current one is much more like a lottery and less like skill. Thanks.

    Our revised and improved NHL scoring system has resulted in greater sport engagement, it has been a success across all metrics in our eyes.

    Anytime we make a change to grow the game we are almost guaranteed to disappoint some users who preferred the old method – that is normal and expected. Our goal is to build a contest ecosystem that appeals to the widest array of players, and encourage new customers to the sport. Some of you might like to play against new customers…. Just sayin ;-)

    - DraftKings Community Team

  • livetorace17

    @DraftKings_CM said...

    Trust us when we say that this idea has been proposed many times by well meaning customers who assume it’s the solution to all lock problems. In reality if it was possible, wouldn’t our competitors have implemented a manual lock long ago?

    Why do you think this is? Before we respond with our insights, we are really curious to see what the RotoGrinders community thinks is the reason. What say you forum?

    Manual locks would introduce easier ability to manipulate the contests, IMO. And when you have multiple games starting at a specific time, you may need 5 or more employees monitoring their own game. That doesn’t seem like positive ROI for a company, for a situation that doesn’t happen every night. I believe this forum tried tracking it once and saw that, while when it happens it is certainly frustrating, it doesn’t actually happen all that often.

    All that said, I am a firm believer that there has to be some sort of solution. Competitors tried dropping the lowest score, that was dumb. We’ve proposed manual locks, to me that’s not the answer either – too easy to manipulate.

    Would it be possible to let folks who have this late scratch player swap to player in the same position in the same game post lock? It’s certainly not a panacea, however its better than accruing a 0.

  • bigez952

    @livetorace17 said...

    Would it be possible to let folks who have this late scratch player swap to player in the same position in the same game post lock? It’s certainly not a panacea, however its better than accruing a 0.

    This solution isn’t really fair either as if you did your research and found a lower owned leverage play for something like a PF in a certain game. However then a chalky PF in the same game is a post like scratch and now everyone get the opportunity to blow up your leverage play. I don’t play NBA but this gets brought up all the time in PGA to just allow players to swap to a same priced guy if the one they chose WD’s before they tee off which would increase the ownership of the players in that area post lock which really isn’t fair to those playing the game theory angle to roster lower owned plays.

  • DefinitelyMiami

    @DraftKings_CM said...

    We are able to offer late swap for traditional sports, such as NFL and NBA, because their league rules do not allow for games to start prior to the scheduled start time. This ensures a fair and consistent drafting experience for all, and is one of the requirements to make a sport late swap eligible. Late swap is not an option for sports such as MMA and Tennis, where a fight or a match may start earlier depending on how quickly the fight/match before is completed.

    You are grown ups now, you can and should be able to monitor and lock players when their contests actually start.

  • joephoto

    I appreciate knowing the lineup lock times, that they are not fluid, posted many hours in advance for us.
    Thank you DK.

  • DefinitelyMiami

    @joephoto said...

    I appreciate knowing the lineup lock times, that they are not fluid, posted many hours in advance for us.
    Thank you DK.

    except when they decide to change them on a whim like they have done repeatedly for things like Golf, Nascar. MLB etc.

  • bigez952

    @DefinitelyMiami said...

    except when they decide to change them on a whim like they have done repeatedly for things like Golf, Nascar. MLB etc.

    When has DK changed lock times on a whim that wasn’t following changes made to the official start times given out by the leagues? Or when has DK had lock time past official game start / tee times? I think this issue is more on the NBA then DK. If the NBA says a game will tip off at 7:05 the fact that is is always 5-10 minutes later shouldn’t be on DK but it should be on the NBA to give actual tip off times as other leagues can managed to always start within 1 minute of what they publish. IMO they shouldn’t deviate lock times from official start times so you know the only way it could potentially change is if it comes from the league itself.

  • DefinitelyMiami

    @bigez952 said...

    When has DK changed lock times on a whim that wasn’t following changes made to the official start times given out by the leagues? Or when has DK had lock time past official game start / tee times

    https://twitter.com/RyanHodge/status/717011998190346240
    https://twitter.com/hbtc23/status/1277330457533861888
    https://twitter.com/6AKINGNYC/status/1276967771713294339

    But but but….they would never!……

  • eatmyturf23

    @DraftKings_CM said...

    We shared your request with our Contest Ops team yesterday, and they welcomed the suggestion by posting the Quintuple Up that you requested, it was a good opportunity for them to test the waters. Unfortunately the demand for the contest was not great, we were rooting for its success. Regardless, you have our commitment to keep an eye out for any opportunity to run a similar contest in the future.

    Thank you. I’ve played those 28-entry quintuple ups. I didn’t see any Hundo’s. Oh well.

  • bigez952

    @DefinitelyMiami said...

    https://twitter.com/hbtc23/status/1277330457533861888

    My point still stands and yes I agree they have pushed back contests when the leagues themselves push back the official start times. Show the me the cases where DK pushed back lock past what the official start time by the league like you’re asking them to do in the NBA.

  • wolfjb1

    @DraftKings_CM said...

    Trust us when we say that this idea has been proposed many times by well meaning customers who assume it’s the solution to all lock problems. In reality if it was possible, wouldn’t our competitors have implemented a manual lock long ago?

    Why do you think this is? Before we respond with our insights, we are really curious to see what the RotoGrinders community thinks is the reason. What say you forum?

    I’m assuming it’s because broadcasts are delayed by different lengths on different systems. In other words, if I’m watching on Comcast in New York and you’re watching on DirectTV in Los Angeles and he’s watching on Hulu…and so on…everyone gets the tip/kick-off/whatever at a slightly different time, and there’s often a delay by up to a minute depending on where you’re watching.

  • DraftKings_CM

    • DraftKings Representative

    All that said, I am a firm believer that there has to be some sort of solution.

    This solution isn’t really fair either as if you did your research and found a lower owned leverage play for something like a PF in a certain game.

    I appreciate knowing the lineup lock times, that they are not fluid, posted many hours in advance for us.

    I’m assuming it’s because broadcasts are delayed by different lengths on different systems.

    Consistency is the key here, our number one priority is to maintain a fair and level playing field for all. Congrats to those of you who guessed correctly!

    We believe our current policies provide the most fair and consistent experience possible. With that said, we understand that there can be rare, but frustrating, edge cases experienced industry-wide and we will continue to fight to mitigate those experiences in the future – this is precisely why we have well defined rules which cover these outliers. We plan in advance to the best of our ability to be able to address all outliers.

    When has DK changed lock times on a whim that wasn’t following changes made to the official start times given out by the leagues?

    But but but….they would never!……

    DK follows the clearly-defined Rules & Scoring outlined on the Contest Details page for each contest without exception. Yes, we have seen the same kind of outrage across social media that you have highlighted, in times like this it is best to stop and ask yourself, is there smoke without any fire? Have the outraged posters read the rules and understood the rules of the contest before they entered? Would DraftKings risk hurting our own contest ecosystem by breaking our own clearly defined rules?

    We are held to very high accountability standards, in each instance the lock was compliant with the contest rules which is always accessible at https://www.draftkings.com/help/rules/overview

    MLB
    In the event that a game is canceled, postponed, or rescheduled to a time outside of the original Scoring Period, the game will be disabled from the Game Set and players listed to play in that game will not be eligible to accrue points.

    Games are “known” to be canceled or postponed once their status is updated as such by DraftKings’ MLB stats-provider, STATS LLC.

    NAS
    If a race is postponed before it is scheduled to start and is rescheduled to a later time, DraftKings reserves the right to update contest start times to match the start time of the race.

    Races are “known” to be canceled or postponed once their status is updated as such by DraftKings’ NASCAR stats-provider, NASCAR.

    Note: For more information on our current MLB PPD policy, please see this thread here https://rotogrinders.com/threads/draftkings-2021-mlb-dfs-ppd-policy-3576361

    Thank you. I’ve played those 28-entry quintuple ups. I didn’t see any Hundo’s. Oh well.

    Voila! https://www.draftkings.com/draft/contest/104655576

    - DraftKings Community Team

  • Pizzatime

    Language in your promotional page for the 2021 fgwc implies that the 3rd round may be a Live Final (as opposed to a purely online contest like the first 2 rounds). Any chance this will actually be a live event for the northern trust?

    Oh, as a friendly heads up, you should have your lawyers or whoever writes your terms and conditions recheck it for the contest and be more careful. For instance, it looks like they copied and pasted portions from the fbwc and forgot to take out references to nba games (not sure why cancelled nba games would impact your golf tournaments).

  • TheDataDetective

    • Blogger of the Month

    I would just like to take a minute to thank and applaud DK for taking our concerns seriously enough to host this thread. As I mentioned in a separate post today about how awful the support from Yahoo’s sportsbook/casino partner (BetMGM) is, DK really sets the high bar in this industry for how to provide support to its customer base. You guys always seem to make an effort to listen to us and try to make things right when issues inevitably arise. Bravo!

  • joephoto

    Yes. I’ve only been disappointed with DK about once in ten years, but they always do their best to listen to my concerns and respond quickly.

  • CottonCombsPhD

    Just an FYI, I love DraftKings, I’m a DKNG shareholder, I play everyday during NBA and MLB seasons, and I NEVER play at DraftKings! Why? It’s because for NBA, which is primarily my game, the lowest cutline% game I’ve found is 27% for the NBA $50k And One. I only play games at FanDuel where the cutline% is 30%, and where the last winning paid position is a 100% payoff. This structure (30% & 100%) allows me to increasingly build a small bankroll overtime in very small steps. I can see that I’m making money over a month’s time. I come from the horse racing world, and I refer to myself as an “angle player”. Every night I build 20 LU for the .25 Fadeaway, and 50 LU for the .05 Piggy Bank game. The “angle” comes in with my optimizer setup. I don’t spend any time looking over players. I have a setup that I use, it put in 7 settings into my optimizer and run 20 crunches, then 50 crunches, it takes me less than 5 minutes. I do this everyday and I don’t question the lineups. I’m in the money over the long run 48% of the time and it’s making a small amount of money each month. What’s encouraging, is that I reduce the player pool on average to about 55 each night. The next day, after the slate is complete, when I run one crunch from that pool for the highest score, I have the right player pool to win each tourney. So, at some point, I will hit one, but for me, what is most important, that each day while I play, I have enough lineups in the money to keep playing and make a profit. I have tried, over and over, via back testing, to make this work at DK – I can’t make it work, but I can make it work at FD – BUT, to make it work, I need the 30% cutline, and the 100% payout for the last position paid….So that is my #1 request…create a game, with a 30% cutline, and 100% payout for last position paid, and maybe do it at a different price point…I think if you changed your NBA $50k And One to this structure for .50 you would have a big hit, or do it for a $1 with 20 max LU…..(and I’m not interested in a cash game)

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