INDUSTRY FORUM

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  • DraftKings_CM

    • DraftKings Representative

    On behalf of DraftKings, we are proud to announce our newly created Community team. Our group was formed to listen, engage, and advocate for the player community at large while championing our industry leading commitment to a world class game experience. We are here to represent your feedback inside the walls of DraftKings, because your ideas can help us deliver an increasingly better experience for all players. You can read our introductory post here: https://rotogrinders.com/threads/draftkings-cm-is-now-on-rotogrinders-2496208

    Now it’s your chance – what would you like to know? Do you have a suggestion you would like to share? We will do our best to answer all honest and respectful questions you post in this thread, in turn we hope to help players like you have a better understanding of how the world’s largest fantasy sports ecosystem works. Please allow us some time before responding to your questions and comments, you deserve well thought out answers – and that takes time.

    - DraftKings Community Team

  • DraftKings_CM

    • DraftKings Representative

    Language in your promotional page for the 2021 fgwc implies that the 3rd round may be a Live Final (as opposed to a purely online contest like the first 2 rounds).

    You are correct, we intend the 3rd round of the FBWC to be a Live Final (intend being the key word – it’s hard to make a firm commitment during the pandemic). We have not yet made any announcements regarding the location of the Live Final, more details soon!

    Oh, as a friendly heads up, you should have your lawyers or whoever writes your terms and conditions recheck it for the contest and be more careful. For instance, it looks like they copied and pasted portions from the fbwc and forgot to take out references to nba games (not sure why cancelled nba games would impact your golf tournaments).

    Good news – the verbiage was caught yesterday, and the solution already implemented. Thank you for sharing.

    I’ve only been disappointed with DK about once in ten years, but they always do their best to listen to my concerns and respond quickly.

    We try our best to meet the expectations of the majority of players, thank you for the love!

    - DraftKings Community Team

  • TheShaman43

    I see hockey snake drafts are live! Thanks for that…

    • No goalie for full-slate contests (I get it, but BOO!) but we can draft goalies for single slate contests
    • Flexible lineup construction options with multiple flex spots and Forwards instead of dedicated slots for centers and wings – I like it!
    • One Bench position with the lowest score automatically dropped into this slot – I love it, implement this for the NBA and I’ll play the format in basketball as well as hockey
    • (Relevant to me only) limited time for lineup building until Monday means I probably won’t get a chance to dip my foot in until next week :(
  • DraftKings_CM

    • DraftKings Representative

    I see hockey snake drafts are live! Thanks for that…

    Flexible lineup construction options with multiple flex spots and Forwards instead of dedicated slots for centers and wings – I like it!

    One Bench position with the lowest score automatically dropped into this slot – I love it, implement this for the NBA and I’ll play the format in basketball as well as hockey

    (Relevant to me only) limited time for lineup building until Monday means I probably won’t get a chance to dip my foot in until next week :(

    You beat us to the news! That’s right, NHL Snake Drafts are now live in the DFS lobby. We appreciate your feedback and look forward to hearing the thoughts of our players as they give it a try. We look forward to the continued evolution of our Snake Draft product, both within, and beyond NHL. Though the future is unknown, this is only the beginning! (will add a link once this is ready to post)

    No goalie for full-slate contests (I get it, but BOO!) but we can draft goalies for single slate contests

    We do not offer Goalies in either Snake format (Full Slate or Showdown), we know there is a desire by some to play the Goalie position yet our research supports the removal of Goalies within Snakes.
    It will be better for the game in the long run.

    Enjoy!

    - DraftKings Community Team

  • TheShaman43

    @DraftKings_CM said...

    We do not offer Goalies in either Snake format (Full Slate or Showdown), we know there is a desire by some to play the Goalie position yet our research supports the removal of Goalies within Snakes.

    If this is the case, it might be worth updating the rules page for the single game snake drafts as ‘G’ is listed as an option for the flex positions…

    Lineup Requirements
    Lineups will consist of 4 players and must include players from at least 2 different NHL teams. The 4 roster positions are:

    3

    FLEX

    (LW,RW,C,D,G)

    1

    BENCH

    (LW,RW,C,D,G)

    Your highest scoring players are automatically your starting lineup. Your non-starting players will make up your bench and their fantasy points will not count toward your team’s overall fantasy point total.

  • DraftKings_CM

    • DraftKings Representative

    If this is the case, it might be worth updating the rules page for the single game snake drafts as ‘G’ is listed as an option for the flex positions…

    Though we don’t offer Goalies in our NHL Snake Showdown player pools at this time, our rules page accounts for potential future changes. If we choose to add Goalies in the future, you can count on us to announce it to all players in advance!

    - DraftKings Community Team

  • Supersharpie

    What is going on with the NBA Best Ball tournaments? We are less than an hour to game time and the standings have not been updated to reflect that today starts Week 2.

    Any clarification on what is going on would be appreciated.

  • wolfjb1

    Why was there no MLB Best Ball? I am sure you cannot give a specific reason, but please consider Second Half MLB Best Ball

  • SA16

    @DraftKings_CM said...

    I see hockey snake drafts are live! Thanks for that…

    Flexible lineup construction options with multiple flex spots and Forwards instead of dedicated slots for centers and wings – I like it!

    One Bench position with the lowest score automatically dropped into this slot – I love it, implement this for the NBA and I’ll play the format in basketball as well as hockey

    (Relevant to me only) limited time for lineup building until Monday means I probably won’t get a chance to dip my foot in until next week :(

    You beat us to the news! That’s right, NHL Snake Drafts are now live in the DFS lobby. We appreciate your feedback and look forward to hearing the thoughts of our players as they give it a try. We look forward to the continued evolution of our Snake Draft product, both within, and beyond NHL. Though the future is unknown, this is only the beginning! (will add a link once this is ready to post)

    No goalie for full-slate contests (I get it, but BOO!) but we can draft goalies for single slate contests

    We do not offer Goalies in either Snake format (Full Slate or Showdown), we know there is a desire by some to play the Goalie position yet our research supports the removal of Goalies within Snakes.
    It will be better for the game in the long run.

    Enjoy!

    - DraftKings Community Team

    My research also supports the removal of goalies for classic contests

  • DraftKings_CM

    • DraftKings Representative

    What is going on with the NBA Best Ball tournaments?

    Week 2 is underway, and standings are updated accordingly! Please let us know at support@draftkings.com if you notice any display issues with your entries; our Support Team is ready to help.

    Why was there no MLB Best Ball?

    We can’t wait to see what the future may hold – but Rome was not built in a day. When it comes to Best Ball and Snake Drafts, we have a well-defined plan that is slowly rolling out over a multi-year timeline.

    At this stage in time we do not offer MLB Best Ball, but who knows what will happen in the future? We keep testing, trying, learning, and improving starting with last season’s NFL. As we evolve, so will the sports we offer.

    - DraftKings Community Team

  • whoisjohngalt420

    @CottonCombsPhD said...

    Just an FYI, I love DraftKings, I’m a DKNG shareholder, I play everyday during NBA and MLB seasons, and I NEVER play at DraftKings! Why? It’s because for NBA, which is primarily my game, the lowest cutline% game I’ve found is 27% for the NBA $50k And One. I only play games at FanDuel where the cutline% is 30%, and where the last winning paid position is a 100% payoff. This structure (30% & 100%) allows me to increasingly build a small bankroll overtime in very small steps. I can see that I’m making money over a month’s time. I come from the horse racing world, and I refer to myself as an “angle player”. Every night I build 20 LU for the .25 Fadeaway, and 50 LU for the .05 Piggy Bank game. The “angle” comes in with my optimizer setup. I don’t spend any time looking over players. I have a setup that I use, it put in 7 settings into my optimizer and run 20 crunches, then 50 crunches, it takes me less than 5 minutes. I do this everyday and I don’t question the lineups. I’m in the money over the long run 48% of the time and it’s making a small amount of money each month. What’s encouraging, is that I reduce the player pool on average to about 55 each night. The next day, after the slate is complete, when I run one crunch from that pool for the highest score, I have the right player pool to win each tourney. So, at some point, I will hit one, but for me, what is most important, that each day while I play, I have enough lineups in the money to keep playing and make a profit. I have tried, over and over, via back testing, to make this work at DK – I can’t make it work, but I can make it work at FD – BUT, to make it work, I need the 30% cutline, and the 100% payout for the last position paid….So that is my #1 request…create a game, with a 30% cutline, and 100% payout for last position paid, and maybe do it at a different price point…I think if you changed your NBA $50k And One to this structure for .50 you would have a big hit, or do it for a $1 with 20 max LU…..(and I’m not interested in a cash game)

    Please do the opposite of this and make the ‘Cut Line’ 10%-15% of the field so these large field events are even more profitable and have even more juicy massive upside than they already do.

  • humanash

    @whoisjohngalt420 said...

    Please do the opposite of this and make the ‘Cut Line’ 10%-15% of the field so these large field events are even more profitable and have even more juicy massive upside than they already do.

    Yes please! Every game I play, but especially the big GPPs, would be much more attractive to me if the payouts only went to the top 10-15% of the field.

  • whoisjohngalt420

    @DraftKings_CM said...

    Consistency is the key here, our number one priority is to maintain a fair and level playing field for all. Congrats to those of you who guessed correctly!

    We believe our current policies provide the most fair and consistent experience possible.

    Bad look to talk out of both sides of your mouths and preach consistency and not practice it across the board. Only thing DK is consistent with is exploiting and manipulating its customer base into the contests that they perceive as best for their bottom line. Then, use copy/paste to give generic ‘sounds good’ excuses for doing it.

    Hopefully someone on your end will wise up and start making decisions using human brains instead of relying on machines and algorithms. Maybe I’m only one who feels this way but am getting a sour taste in my mouth with how DK handles customers who play in the under $5 range. Eventually over time people will continue to wise up, realize they are being exploited in the lower stakes and start moving that money someplace smarter … like nba top shots/sports NFTs or other innovative ideas rolled out by companies that think forward, not backwards.

    Your company has a market cap of over 20 Billion. You could staff as many customer service reps as you wanted. If you guys genuinely cared about customer’s POV then you would not have downgraded your customer service recently and removed Live Chat. This is a MASSIVE tell that DK has customer service at the very low end of the priority list. With as many people out there looking to work there is literally ZERO excuse to not have Live Chat staffed 24/7.

    If consistency was as important as you preach then the consistency with how you provided Live Chat customer service would have remained consistent. Please refrain from insulting us in the future by preaching consistency.

  • TheShaman43

    @DraftKings_CM said...

    If this is the case, it might be worth updating the rules page for the single game snake drafts as ‘G’ is listed as an option for the flex positions…

    Though we don’t offer Goalies in our NHL Snake Showdown player pools at this time, our rules page accounts for potential future changes. If we choose to add Goalies in the future, you can count on us to announce it to all players in advance!

    - DraftKings Community Team

    Thanks for the reply here, it’s appreciated. I want to call back to one particular sentence here – “our rules page accounts for potential future changes.”

    I may be mis-reading this, but this throws up a red flag to me in terms of customer trust. The rules page I quoted was the one linked from the contest details page within the app. As a customer I would have no reason not to believe that a rules paged linked from “Contest X” would be accurate for “Contest X”, in fact I would expect it. In this case perhaps the differences are minor, but seeing the quote above how can I be confident that when entering a contest, or sport, that is new to me that the rules page is accurate to the contest I am entering? If the existing rules page takes into account “potential future changes”, that’s not something that I want to see as a customer – I want to see the current and accurate rules for the contest that I am entering.

    I might be making a lot out of a little, but your comment reads as if you’re saying “the rules pages may or may not be accurate at any point in time” and as a customer, seeing a comment like that is a big hit to customer trust when trying out games that are new to the platform or new to me.

  • ryanprzy

    Which tournament counted towards the PGA Iron Man achievement last week?

  • Supersharpie

    @ryanprzy said...

    Which tournament counted towards the PGA Iron Man achievement last week?

    They both did. The only qualifier for the Iron Man is that you play at least $1 a day in PGA contests.

  • Supersharpie

    Will DK be running MLB Best Ball contests this season?

  • ryanprzy

    @Supersharpie said...

    They both did. The only qualifier for the Iron Man is that you play at least $1 a day in PGA contests.

    Thanks

  • DraftKings_CM

    • DraftKings Representative

    Please do the opposite of this and make the ‘Cut Line’ 10%-15% of the field so these large field events are even more profitable and have even more juicy massive upside than they already do.

    Yes please! Every game I play, but especially the big GPPs, would be much more attractive to me if the payouts only went to the top 10-15% of the field.

    We know there are many different opinions across the DFS community about optimal payout curves. That’s why we’re proud to intentionally offer a wide array of payout structures to address the many differing opinions. We use data science with well-defined metrics to make decisions, this assures we bias towards engaging contests that fill while growing the game. We acknowledge that to the outside our strategy may appear random and chaotic at times, but this is all part of our plan – it is intentional and by design to help us test numerous points of data as the seasons evolve.

    This is a MASSIVE tell that DK has customer service at the very low end of the priority list.

    How we offer chat is unchanged, our policies enable chat during peak hours while the chat queue has open and available slots. Our learnings have shown it would not provide a good customer experience if we enabled chat 24-7 with a long queue where customers were required to wait hours until a slot is available. At all other times the chat widget turns into a Help tool that allows our customers to search for keywords, this is the most efficient method of solving most problems quickly.

    Providing the quality support that our customers expect and deserve has always been a top priority for the entire organization and will forever remain a key focus. Throughout the years, we’ve found that email is the most efficient service platform that allows us to provide players with accurate, precise, and accountable responses in the majority of situations. With that said, we’re also happy to offer live chat support on a first-come, first-serve basis when the chat queue is not excessive.

    Another option to reach us for quick issues that are not account-specific is Twitter – you can follow @dk_assist and send us a DM anytime.

    I may be mis-reading this, but this throws up a red flag to me in terms of customer trust. The rules page I quoted was the one linked from the contest details page within the app.

    The rules page is accurate for our current contests, there are no mistakes or red flags, our terms, rules, and policies are written to accommodate every possibility that we may offer to assure rules changes are rare and infrequent. Currently we do not include goalies in the player pool, but the rules are prepared to accommodate if we do. We took the same approach with NFL, we don’t include QBs in Showdown Snakes, yet QBs were included on the rules page in the event we offered contests that incorporated QBs in the roster pool.

    Although we do not add goalies to the NHL Snake Showdown player pools at this time, if we choose to add goalies in the future, you can count on us to announce it to all players in advance.

    With that said, we hear you. Our operations team is looking at ways to improve our communication while maintaining the flexibility to offer select contests with goalies as a future possibility. The rules will not change, but maybe we can find a better way to communicate it.

    Which tournament counted towards the PGA Iron Man achievement last week?

    The World Golf Championships-Dell Technologies Match Play and Corales Puntacana Resort & Club Championship were both part of the official PGA TOUR tournament schedule, so both count towards the Fantasy Golf Ironman achievement!

    Will DK be running MLB Best Ball contests this season?

    At this stage in time we do not offer MLB Best Ball, but who knows what will happen in the future? We keep testing, trying, learning, and improving starting with last season’s NFL. As we evolve, so will the sports we offer. When it comes to Best Ball and Snake Drafts, we have a well-defined plan that is slowly rolling out over a multi-year timeline. We can’t wait to see what the future may hold!

    SPECIAL UPDATE: You may have heard that DraftKings announced the acquisition of Vegas Sports Information Network (VSiN) yesterday, the multi-platform broadcast company. The acquisition will enable DraftKings to augment VSiN’s ability to broaden their audience alongside the expansion of legal sports betting in the U.S – a win for fans everywhere.

    Make it Reign!

    - DraftKings Community Team

  • skleni

    Now that you have series contests for MLB, can you offer Tennis contests covering a complete tournament?

  • humanash

    Hey! Beautiful slate of MLB games today, so excited to have my favorite sport back! Normally I wouldn’t have time to come here and post/complain because I’d be too busy researching and making combos. Today though, I’m just sitting around twiddling my thumbs instead because in spite of there being 8 awesome games to choose from this afternoon, the first Showdown game doesn’t start until 6pm. It is clear to me that Showdown games are picked for time slots that supplement the Classic slate timings, but please remember that not everyone likes Classic mode and it sucks to watch a whole slate go by with nothing at all to play. Also FWIW, the prizes for the night games aren’t exactly what I had in mind when I envisioned my first full Saturday of gambling in five months.

  • DraftKings_CM

    • DraftKings Representative

    Now that you have series contests for MLB, can you offer Tennis contests covering a complete tournament?

    We have not announced plans for tournament-long tennis contests at this time, but who knows what the future could hold?

    Today though, I’m just sitting around twiddling my thumbs instead because in spite of there being 8 awesome games to choose from this afternoon, the first Showdown game doesn’t start until 6pm.

    We understand that there are many preferences within the DFS community. Some prefer to take in a full slate of games throughout the day, while others prefer the quick and specific sweat that comes with a Showdown. We rely on comprehensive predictive demand models to post contests that allow us to offer as many games as possible while ensuring that the selection and prizes appeal to all appetites. Remember – it’s in DK’s best interest just as much as yours to offer as many options as possible.

    - DraftKings Community Team

  • TheShaman43

    @DraftKings_CM said...

    Some prefer to take in a full slate of games throughout the day,

    Yes!…but we can’t.

    Today’s Edmonton/Ottawa game is relegated to showdown only because of an odd 5:00 puck drop (did my morning research today and kept typing ‘n. u. r.’ into the lineup page and couldn’t figure out why Darnell Nurse wasn’t there…oops, odd start time cancelled him from the slate).

    Today’s MLB schedule has only two night games, relegated to their own two-game slate starting at 6:05 – two-game slates are ‘meh’ to play. If we can have 7:05 first pitches and 10:05 first pitches in the same slate, why not 4:05s and 6:05s? They’re an hour closer together.

    I know they won’t be as popular as whatever you end up designating as your “featured” slate. I know the contests will be smaller and consequently the prizes will be too…I’m ok with that, I still want full-day slates! Of the three major DFS platforms, Draftkings is the only one that does not offer full-day slates on a regular basis.

  • ryanprzy

    Do you think maybe the bonuses in NHL scoring are superfluous?

  • ifthethunder

    “Not only that, but just having one season long Ace achievement also sux. In fact, I’m going to whinge about that on their support thread.”

    Posted that on the PGA thread, and I’m here to follow up. I got The Ace ‘Draft one golfer in a paid PGA entry who records a Hole-In-One bonus from 1/7/21 – 9/5/21” from Stephan Jaeger for 250 DK Crowns in Puerto Corales. A bit skimpy, imo, but o.k.

    So now another ace today from Corey Conners…why don’t these stack like other achievements? It’s not like someone’s going to get 10 of them over the season and put you guys out of business or some such.
    ~

  • DraftKings_CM

    • DraftKings Representative

    I know they won’t be as popular as whatever you end up designating as your “featured” slate. I know the contests will be smaller and consequently the prizes will be too…I’m ok with that, I still want full-day slates!

    This may seem a little counter intuitive, so we hope this way of explaining why “we do what we do” helps to explain our thoughts. Hope this helps!

    DraftKings is a publicly traded business, we have a fiduciary responsibility to our investors as well as to our customers. This means our job is to build the biggest contests possible, to acquire the widest possible range of entries to assure the payout to customers each day is as big as our prediction models define – and in turn assure positive revenue for our investors. If our predictive models encourage us to run smaller contests, then than is what we do because it will result in the greatest overall return to the players – and in turn the greatest potential revenue for our investors. If our predictive models encourage us to run full day slates, then that is what we do, and conversely If our predictive models advise our ops teams to carve up a day into multiple flights – then that’s the right answer. We rely on really accurate modeling to remove the bias inherent in human decision making – and then rely on team experts to tweek, test, and sometimes change the resulting schedule of contests.

    From our perspective, our predictive modeling helped DK to become the #1 Daily Fantasy Sports brand, we know its working! Then every so often we toss out a curveball, changing things up, testing to see what is possible. One size does not fit all – there is always room to test change and evolve!

    Do you think maybe the bonuses in NHL scoring are superfluous?

    Our analysts spent close to a year reviewing potential scoring evolutions for NHL, supported by extensive metrics, historical results, and predictions of future play. As a result, we don’t think it is superfluous at all – but we certainly respect your opinion if you think it is from your point of view. Can you share your thoughts with us?

    I got The Ace ‘Draft one golfer in a paid PGA entry who records a Hole-In-One bonus from 1/7/21 – 9/5/21” from Stephan Jaeger for 250 DK Crowns in Puerto Corales. A bit skimpy, imo, but o.k.
    So now another ace today from Corey Conners…why don’t these stack like other achievements?

    Achievements start as a loyalty budget. We use predictive analytics to estimate how many customers will achieve each tier (inclusive of budgeting for more player engagement), and then back-fill the achievements. So if we do not meet your reward expectations for a specific achievement, it is likely because we either (1) expect most players to be awarded the achievement – this is sometimes the case when we do not offer multiple milestones or (2) we needed to allocate more value into a different achievement for the same sport.

    We hope these explanations help, enjoy the weekend everyone!

    - DK Community Team

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