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  • DraftKings_CM

    • DraftKings Representative

    On behalf of DraftKings, we are proud to announce our newly created Community team. Our group was formed to listen, engage, and advocate for the player community at large while championing our industry leading commitment to a world class game experience. We are here to represent your feedback inside the walls of DraftKings, because your ideas can help us deliver an increasingly better experience for all players. You can read our introductory post here: https://rotogrinders.com/threads/draftkings-cm-is-now-on-rotogrinders-2496208

    Now it’s your chance – what would you like to know? Do you have a suggestion you would like to share? We will do our best to answer all honest and respectful questions you post in this thread, in turn we hope to help players like you have a better understanding of how the world’s largest fantasy sports ecosystem works. Please allow us some time before responding to your questions and comments, you deserve well thought out answers – and that takes time.

    - DraftKings Community Team

  • kantiger77

    @DraftKings_CM said...

    Ok so I think the all-star break is a good time to address something that has plagued NBA DFS this year: the prevalence of the post-lock scratch.

    Lock the NBA contests at 7:05.. 10:05.. give the 5 additional minutes to adjust to a late scratch..

    99.9% of the time the games start 10 minutes after the indicated start time, however on rare occasion, like Holiday weekend slates, I’ve seen games start on time. So there would have to be a work around of some sort.

    Lineups may be edited at any time leading up to games. Each individual player will become “locked” at the scheduled start time of their team’s game. To maintain a fair and consistent playing experience for all, including those who are not monitoring the latest information, we can not deviate from a game’s official start time.

    We are committed to providing our players with the most up-to-date information that affects our Daily Fantasy contests whenever feasible.

    On occasion, situations may arise that are outside of DraftKings’ or our players’ control – we know how frustrating late scratches can be, you have our commitment to continually work to improve our product to help prevent these situations moving forward. Our Contest Ops and Game Ops teams work night in and night out year-round to ensure we provide the best DFS experience around – and in this instance the pre-defined contest rules were followed to the letter.

    Or maybe a company with a market cap of 25 billions pays one person to watch/monitor every game (if they don’t already), double check stats and…. CLICK THE MOUSE WHEN THE REF HAS THE BASKETBALL IN HIS HAND TO TIP TO LOCK THE GAME…. mind blown?

    Trust us when we say that this idea has been proposed many times by well meaning customers who assume it’s the solution to all lock problems. In reality if it was possible, wouldn’t our competitors have implemented a manual lock long ago?

    Why do you think this is? Before we respond with our insights, we are really curious to see what the RotoGrinders community thinks is the reason. What say you forum?

    Yeah, I’m not touching a contest with that kind of payout structure. It’s absolutely disgusting.

    Different strokes and all that! My stats and ROI are screaming at me to not touch a contest UNLESS it has that kind of payout structure. Glad there are choices out there for both of us, it’d be lousy if either of us had to stop playing because our preferred format was eliminated entirely.

    Wish I could play more golf showdowns,but DK always has only one contest with good $, and this is always expensive and top heavy. example: $250k with $20 entry tomorrow. Why not atleast put one contest like $30 to $50k with $4-$5 entry.Why appease only the big game hunters? Step up your game DK.
    Edit. I see you added a $5- $20k.

    Different strokes for different folks is exactly right. We want to make sure we have a little something to offer everyone, while keeping the big picture in mind to grow the DFS ecosystem as a whole. This benefits us all!

    And believe it or not, the same contest structures you avoid actually benefit you in the long run, they help keep your peers who they do appeal to in the ecosystem. When contest structures perform poorly, we refrain from offering those structures in the future. Any contest structure posted regularly is intended to meet that contest’s level of demand. Offering something for everyone allows us to offer the biggest prize pools in the industry, which is ultimately in everyone’s best interest!

    PS: The contest filled without any problems. We understand that it may not appeal to you, but clearly it appeals to others. We are well balanced, the system works while steadily growing the game year over year. In summary, a contest that you may not like might help us make this NHL season bigger than ever before.

    DK please add 10-11% rake Hundo’s and Quintuple ups on your NHL slates. I rarely or never see them. But they would always be there in NBA or other sports.

    We shared your request with our Contest Ops team yesterday, and they welcomed the suggestion by posting the Quintuple Up that you requested, it was a good opportunity for them to test the waters. Unfortunately the demand for the contest was not great, we were rooting for its success. Regardless, you have our commitment to keep an eye out for any opportunity to run a similar contest in the future.

    Don’t let your algorithm wait too long to react to demand because the demand may leave before it does.

    When demand remains consistent over a period of time, contest sizes gradually adjust until we find the proper balance, supported by A/B test results and data science modeling. DK and our players alike have a common interest in growing the entire DFS ecosystem, and oversizing contests can have just as much of a negative impact as undersizing in the long run. We’ll get there, we just need to take it one step at a time. #TrustTheProcess

    Eventually there could be “late swap” in sports like UFC,Tennis etc thanks to this concept…..lock players when their event actually starts

    We are able to offer late swap for traditional sports, such as NFL and NBA, because their league rules do not allow for games to start prior to the scheduled start time. This ensures a fair and consistent drafting experience for all, and is one of the requirements to make a sport late swap eligible. Late swap is not an option for sports such as MMA and Tennis, where a fight or a match may start earlier depending on how quickly the fight/match before is completed.

    Any chance you bring back the old NHL scoring system as an option? I really cannot stand the current one at all and I used to play NHL daily. The current one is much more like a lottery and less like skill. Thanks.

    Our revised and improved NHL scoring system has resulted in greater sport engagement, it has been a success across all metrics in our eyes.

    Anytime we make a change to grow the game we are almost guaranteed to disappoint some users who preferred the old method – that is normal and expected. Our goal is to build a contest ecosystem that appeals to the widest array of players, and encourage new customers to the sport. Some of you might like to play against new customers…. Just sayin ;-)

    - DraftKings Community Team

    I actually like all the new customers, but the new scoring system makes it more of a lottery than a game of skill.

  • jgadharf

    DK Team – I play MLB Tiers nearly every slate because, among other reasons, I like not having to pick the off-the-board $3k scrub who hits 2 HRs like you do to win a large field MLB Classic GPP. The prize pool for the large $5 Tiers GPP generally varies in size between $4k and $10k. Nearly all of those award $1k or $2k to first place (e.g., $1k to first in $4k and $5k, and $2k to first in $10k). However, the $6k GPP gives $600, or 10%. I’m have no complaints about either structure, I just wish it was consistent from day to day. If you are lucky enough to win one of these on the day DK decides to post a $6k GPP, you only get $600, while if you win a smaller field $4k or $5k GPP you get $1k. I’d almost feel unlucky to win on a day where you post a $6k GPP (you win less money while beating more lineups). Again, if all the structures were 10% to first, that would be fine, but why the inconsistency? I don’t think the answer is “we try to cater to players, some who like top heavy GPPs and some who like more balanced payout structures.” There is only one $5 GPP every night, so it’s not like we can choose a flat vs. top heavy payout structure like in more popular game modes or sports. If you want to play the large field GPP, there is only one contest to enter. To me this is a glitch in your Tiers $6k payout structure (or the payout structure of all the rest if you prefer a 10% to first structure).

  • lpdev

    I know this has been mentioned on here before and I’m not sure why it hasn’t been put in place by now. The global player swap on the DK app needs to have the batting order indicator that shows starting lineup players. It’s very frustrating when I’m out and about and need to make a quick swap for a player that got late scratched. I have to switch back and forth between the DK app and the starting lineups to cross reference and figure out who is actually playing out of the available replacements.

  • chdopo

    Any thoughts to a partial crowns system? Especially for MLB, I enjoy paying $75 for the Mini Max versus $80 for the Four Seamer, but it’s frustrating to pay $75 and not receive any crowns for it, and not have that play count towards my monthly crown total. I understand not getting crowns for maxing quarter arcades or dime times, but nothing for $75 makes it harder to play those.

  • webbm1

    I’ve been playing MLB Tiers every day so far and what started as a nice opening $5 gpp, turned into a $8 gpp last night and now a $10gpp tonight. The contest has filled everytime, why do you constantly make it so hard to play a mid sized gpp? How do you expect to attract new/existing customers who don’t want to max entry every night to stick around? Your analytics are WRONG! The contest filled everytime and yet you doubled the entry price.

    You use to sponsor (you may still do) Liverpool FC, I and the hundreds of thousands who watch the EPL saw your advert on the touchline advertising boards everytime Liverpool played at Anfield, but you still haven’t cracked the biggest betting market (UK), the place where betting shops are on every high street and have been for decades, millions of pounds in football bets every week are placed and you wonder why you haven’t cracked the UK market? Have a look at your GPP’s. There is never a good mid sized GPP available. Why would any new customer here want to enter a $15gpp and have only one entry compared to the 117/135 by the sharks when they could just continue to put their £5 accumulator/parlay on each week like they’ve been doing for years.

    Back to MLB and why for a week solid do you make the $5 gpp (which once again filled every time) and then turn it into a $8 and then a $10gpp? You are missing out on so many customers who just want a nice mid sized GPP. And no your $4entry $250 prize pool is just a waste of everyones times.

    Time to sack your famous computer analytics off, there costing you money and customers.

  • hautalak

    • x2

      2021 Blogger of the Month

    @webbm1 said...

    Time to sack your famous computer analytics off, there costing you money and customers.

    Yeah it’s getting rough out there with what I feel “price gouging”. I’ve been talking about how small stakes players are really “forced” into some things they don’t want to play because we feel some of the lower options you mention aren’t worth our time.

    It’s a separate issue but idk why so many of the low dollar GPPs are less than 10% up top.

  • jayzee666

    Their algorithm predicted that 98.76788888% of customers are not happy with payout structures and entry points. Being true AI, it has determined that all people not named papagates, chipotle addict, etc are a disease and must be ignored! I heard Elon is very interested in buying their algorithm as it is so awesome!

  • SkateFiend

    Can you put out small 1 dollar contests where the top prize 20 o 30 dollars? Both Yahoo and FD have them (DK has one for the KBO). DK has “hundo” contests and a 59 player contests with the prize being 14 dollars and 10 dollars, respectively. Min cash isn’t 2X for both.

  • DraftKings_CM

    • DraftKings Representative

    I actually like all the new customers, but the new scoring system makes it more of a lottery than a game of skill.

    We are always looking for opportunities to evolve our skill-based DFS contests, any changes we are considering are always thoroughly back-tested to ensure that the result aligns with our intentions long before you’d see them incorporated into live contests.

    For example, the Bonuses added in prior seasons (they are not new) were added to reward great performances, while avoiding a resulting scenario where Bonuses would be the primary source of scoring. Another example is the change to goalie scoring with the addition of 2 FPTS for an Overtime Loss. This change falls in alignment with NHL goalie statistics having not two but three potential game results (W-L-OT), with each of the three being scored differently (6FPTS -0FPTS-2PTS in DFS scoring, 2PTS-0PTS-1PT in NHL standings). In Classic Mode, a win was previously valued as 15 additional saves, whereas now the number is closer to 9 additional saves.

    To me this is a glitch in your Tiers $6k payout structure

    Trust us; there is a method to our madness! Nothing escapes our oversight. We consider every factor through the lens of our demand forecast models.

    We haven’t been shy about sharing that to the outside, our strategy may appear random and chaotic at times. This is all part of our plan – it is intentional and designed to help us test numerous points of data as the seasons evolve. You might be curious to read through some of our prior posts on this subject, we have discussed why we choose specific contest entry fees and sizing often.

    The global player swap on the DK app needs to have the batting order indicator that shows starting lineup players.

    Excellent suggestion, bravo! DK strives to offer the most user-friendly place to play DFS across all platforms, including the full website as well as the Android and iOS apps. Admittedly there are times where apps and web functionality do not align, in due time we intend to create parity whenever possible as long as other pressing issues are not competing for developer resources. Will we be able to add batting order indicators to global player swap? Only time will tell – but we can assure you that it’s on the radar!

    Any thoughts to a partial crowns system?

    Another intriguing idea! We like where your head’s at, who knows what the future could hold for Crowns?

    Currently in DFS our minimum entry fee to earn a crown is $1, but we remain open to future possibilities.

    PS: mini-MAX is already a great place to rack up Achievements to boost your Daily Rewards tier, which also allows you to earn more crowns!

    Back to MLB and why for a week solid do you make the $5 gpp (which once again filled every time) and then turn it into a $8 and then a $10gpp? You are missing out on so many customers who just want a nice mid sized GPP. And no your $4entry $250 prize pool is just a waste of everyones times.

    I’ve been talking about how small stakes players are really “forced” into some things they don’t want to play because we feel some of the lower options you mention aren’t worth our time.

    Our data shows that the vast majority of players enjoy the vibrant array of contests we’re able to offer, including our players from across the pond. By posting a varied mix of contests, we’re offering a little something for everyone. That way, everyone has a reason to stick around.

    If we consistently offered contests that were considered ideal by a handful of people, but weren’t that appealing to the broader player community, the ecosystem would contract – which would in turn hurt all contests in the long run. Remember – contest size and scope are determined by expected demand, which gives you the power to impact the contests you want to see adjusted by favoring them.

    Being true AI, it has determined that all people not named papagates, chipotle addict, etc are a disease and must be ignored! I heard Elon is very interested in buying their algorithm as it is so awesome!

    Every single customer is treated equally with the same equivalent reverence. All customers are held accountable to the same Terms of Use, and Community Guidelines. We don’t care if the player has spent just $1 or $1,000,000 in entry fees – the same rules apply for all.

    As for Papa Elon, Technoking of Tesla, Imperator of Mars….. Call us :-)

    Can you put out small 1 dollar contests where the top prize 20 o 30 dollars?

    We’re always happy to run new requests by the team! Are you looking for this contest in a specific sport?

    - DraftKings Community Team

  • BigRay

    @TheShaman43 said...

    I still want full-day slates!

    I asked this last year and figured the COVID thing made the all day slates hard to play with the ppd’s. I really hope they bring back the all day slates for baseball this year. I agree that day baseball really gets the shaft from DK. As someone who has the time to watch and play daytime sports, it’s frustrating.

  • BigRay

    @jayzee666 said...

    Their algorithm predicted that 98.76788888% of customers are not happy with payout structures and entry points. Being true AI, it has determined that all people not named papagates, chipotle addict, etc are a disease and must be ignored! I heard Elon is very interested in buying their algorithm as it is so awesome!

    yes. you would think they would have a customer advisory committee or something. I have been on DK since at least 2013. I do believe they are the best DFS site and do more than the rest through loyalty rewards and promos. I do think the the DFS crowd is finite now that sports betting is pretty much legal everywhere. It’s kinda like the smoking thing. they will just keep making a little less attractive, ( bad payouts and crappy slates) , until all that is left are the addicted. I am not sure we aren’t already there. as much as I used to promote DFS and try to get people in. the last two years I tell people to stay away. the good times have gone away. I think PGA and NFL will be the only things I play moving forward.

  • hautalak

    • x2

      2021 Blogger of the Month

    @BigRay said...

    until all that is left are the addicted. I am not sure we aren’t already there.

    Ain’t that the truth lol I do both DFS and betting now but there’s just something about making lineups (even if they aren’t any good).

  • TheShaman43

    @DraftKings_CM said...

    Trust us; there is a method to our madness! Nothing escapes our oversight. We consider every factor through the lens of our demand forecast models.

    We haven’t been shy about sharing that to the outside, our strategy may appear random and chaotic at times. This is all part of our plan – it is intentional and designed to help us test numerous points of data as the seasons evolve. You might be curious to read through some of our prior posts on this subject, we have discussed why we choose specific contest entry fees and sizing often.

    I think there’s a lot of talking past each other on this topic at this point so I’ll be brief here. While I don’t share the exact same experience as the poster you’re responding to, I do share their general opinion. You’re right that things can seem “random and chaotic” to the player in terms of contest offerings, whether or not it’s part of your plan on no matter how much benefit you get from testing “numerous points of data”, I continue to believe that this is a SIGNIFICANT pain point for a large portion of regular players.

    I enjoy Boston Creme donuts, when get off the subway (at Kendall Square, if you happen to be in the Cambridge, MA location imagine that I’m waving hello from down the street) each morning I pass two different bakeries – one of those is a Dunkin (yuck) and the other makes really good pastries but rotates their flavors without a set schedule. Unfortunately I don’t know what the good bakery is going to have each morning, so I stop at the Dunkin to get my Boston Creme donut. I know what I want and while one location might be superior to the other in quality, it’s frustrating to go in and see that they don’t have what I want, so Dunkin it is.

    This is probably a poor analogy, but I know the games I want to play and it’s just as frustrating to log in Draftkings every morning in the hope that I find what I’m looking for, while knowing I can go to a platform that, while I find slightly inferior, I at least know that the game I want will be there.

    I have no doubt that you see the benefit of a strategy that appears “random and chaotic”, but from the point of view of someone who plays consistently it can be extremely frustrating and confusing. I’ve already dropped one sport from my Draftkings repertoire for this very reason – MLS, admittedly a niche offering, but sad that DK is the only platform that offers it and the experience was frustrating enough that I just gave up.

  • wmudude24

    @TheShaman43 said...

    I think there’s a lot of talking past each other on this topic at this point so I’ll be brief here. While I don’t share the exact same experience as the poster you’re responding to, I do share their general opinion. You’re right that things can seem “random and chaotic” to the player in terms of contest offerings, whether or not it’s part of your plan on no matter how much benefit you get from testing “numerous points of data”, I continue to believe that this is a SIGNIFICANT pain point for a large portion of regular players.

    I enjoy Boston Creme donuts, when get off the subway (at Kendall Square, if you happen to be in the Cambridge, MA location imagine that I’m waving hello from down the street) each morning I pass two different bakeries – one of those is a Dunkin (yuck) and the other makes really good pastries but rotates their flavors without a set schedule. Unfortunately I don’t know what the good bakery is going to have each morning, so I stop at the Dunkin to get my Boston Creme donut. I know what I want and while one location might be superior to the other in quality, it’s frustrating to go in and see that they don’t have what I want, so Dunkin it is.

    This is probably a poor analogy, but I know the games I want to play and it’s just as frustrating to log in Draftkings every morning in the hope that I find what I’m looking for, while knowing I can go to a platform that, while I find slightly inferior, I at least know that the game I want will be there.

    I have no doubt that you see the benefit of a strategy that appears “random and chaotic”, but from the point of view of someone who plays consistently it can be extremely frustrating and confusing. I’ve already dropped one sport from my Draftkings repertoire for this very reason – MLS, admittedly a niche offering, but sad that DK is the only platform that offers it and the experience was frustrating enough that I just gave up.

    This is not a poor analogy at all. This whole post is spot on and DK would be wise to take it to heart.

  • jjss

    All of my contests and lineups have dissappeared from my acct? Future and current. What is going on?

  • picklepicklepickle

    I couldnt properly edit my lineups before the white sox game. this does not feel fair!

  • Njsum1

    Why does the Ironman for MLB include the playoffs this year? Every Ironman ever only included the regular season, and the All-Star game (provided there is one). Why the change?

  • picklepicklepickle

    more than reasonable. thank you draftkings

    We understand that watching your lineups and making last-minute lineup adjustments is imperative to your experience. As this was not the experience we know you were hoping for, to ensure that you are not at a loss for your contests. We will credit you the difference between your entry fees and your winnings for your lineups in which you drafted a player from the CWS vs CLE game. For example, if you had $10 worth of affected lineups and win $5 total, your credit will be $5. We will credit your account within 24 hours.

  • BigRay

    Once again. Here we are on Saturday and can’t get a full day slate for MLB. I guess those will never return. Oh well.

  • realphipps

    @Njsum1 said...

    Why does the Ironman for MLB include the playoffs this year? Every Ironman ever only included the regular season, and the All-Star game (provided there is one). Why the change?

    Remember the homerun shtick they ran in 2019 where you had to play like a minimum of 20 lineups just to cover your ass in the event a homerun was hit in the All Star Game?

    That one single game, an exhibition where the stats don’t count nonetheless, killed A LOT of people trying to get that achievement.

    I can tell you guys from personal experience, just walking away is the best thing. I played DK and FD every single day for years. On April 1, I deleted the apps. It’s been the most peaceful month I’ve had in years. No more chasing silly little achievements for me…

    And funny story, went to Cherokee casino recently. Had not been there since early May 2019 for the Kentucky Derby… Mind you, havent spent a dime there in almost two years, and within 2 hours of being there and playing the quarter slots, I had been perked a free room and a free voucher to Paula Dean’s restaurant.

    It really made me think about DFS and just how shitty it is and how easily company’s like DK manipulate us fish into believing we matter…

    In one afternoon, Cherokee Casino had offered me more incentives/perks to do business with them then Draftkings has offered me, in total, dating back to 2015-2016. I wasn’t dropping big money there either, I was literally playing $20 a time in the quarter slots. And left the following day with a profit!

    Those achievements are not rewards. They’re bait.

  • BigRay

    @realphipps said...

    Those achievements are not rewards. They’re bait.

    Absolutely right. This is the last year I will play NBA and NHL. I think I have been burned by game cancellations due to COVID or Social Justice issues this year and won’t make it, even though I attempted to play a $1+ everyday. I will still play a little MLB as I love that sport but the $750 max prize pools for $1 as the only low cost option, don’t interest me and won’t play those.

  • SkateFiend

    @DraftKings_CM said...

    We’re always happy to run new requests by the team! Are you looking for this contest in a specific sport?

    I was thinking MLB. Fanduel has one for every sport. The same for Yahoo, if I’m not mistaken.

  • Njsum1

    @realphipps said...

    Those achievements are not rewards. They’re bait

    I didn’t go for the homerun achievement, yet that sucks if no one homering (Or no one anyone would play) in the all star game caused people to miss out.

    Yet to be fair, IMO the Ironman has always been a pretty solid and worthwhile achievement for smaller players. You get like what equates to a $110 for just playing $1 a day on DFS sports you’d probably play anyway. That’s a solid reward for consistent low dollar play.

    I was asking about the MLB Ironman extending into the playoffs as no other Ironman challenges have ever extended into the playoffs.

    Furthermore, baseball is my least favorite and least profitable DFS sport and I likely wouldn’t play it regularly if not for the Ironman challenge. Every year I’m happy to stop playing MLB when the regular season ends.

    Knowing that I have to play 200 slates instead of 180 might cause me to not regularly play MLB, so I was curious as to why, for the first time, the Ironman for MLB extended into the playoff months.

    Was wondering if it was just a mistake, and if there was any way it could go back to being 180-ish days played instead of 200 🤷‍♂️

  • bure10

    Why did DK move the start time of a PPD contest in MLB. What is the standard going forward for this? Why wasnt it done in UFC a few weeks ago when the first fight did not start until 30 minutes after lock and there was a late withdrawal?

  • skleni

    “Tonight’s (4/28) Tigers/White Sox game has been postponed. We have pushed back the start time of this game in tonight’s contests. These players will not accrue points tonight so please make sure to check your lineups!”

    I feel like this is really not a good look, you can’t just change the rules for the contests on the fly. It is all about consistency.

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