INDUSTRY FORUM

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  • DraftKings_CM

    • DraftKings Representative

    On behalf of DraftKings, we are proud to announce our newly created Community team. Our group was formed to listen, engage, and advocate for the player community at large while championing our industry leading commitment to a world class game experience. We are here to represent your feedback inside the walls of DraftKings, because your ideas can help us deliver an increasingly better experience for all players. You can read our introductory post here: https://rotogrinders.com/threads/draftkings-cm-is-now-on-rotogrinders-2496208

    Now it’s your chance – what would you like to know? Do you have a suggestion you would like to share? We will do our best to answer all honest and respectful questions you post in this thread, in turn we hope to help players like you have a better understanding of how the world’s largest fantasy sports ecosystem works. Please allow us some time before responding to your questions and comments, you deserve well thought out answers – and that takes time.

    - DraftKings Community Team

  • SkateFiend

    @JaBr said...

    I’m just saying it was much more of an actual reward for the small players when it was not a $1 min. requirement. Sure, you can build any LU in 45 seconds, but you’re donating/throwing it away if you’re just creating an entry to fulfill the reward requirement. Which, in NBA, NHL or MLB, is what I am doing since they’re not sports I follow, watch, etc.

    This is how I felt with NBA this season. In the past I would just occasionally throw in a single coin contests to meet Iron man requirement if the losing streak became unbearable. Now I had to put in a dollar.

    I’m on the verge of collecting 50K in crowns, no one else can match that level of reward. But the daily losing and having to deal with NBA shennanigans does become a grind mentally. I actually had to burn crowns to keep MBA Ironman going this season, and that’s not a good feeling.

    It certainly makes sense for DK to provide incentives so players won’t just play the one sport they like. I argued for incentives for KBO games, which wasn’t all that popular here. Maybe DK can have some mini ironman achievement for coin contests? I’ll take 500-700 crowns for playing a least a dime soccer contests everyday, and I don’t play soccer at all.

  • blackdirkdiggler

    Good morning Draftkings CM. I noticed that the free pool contest from Thursday May 6th, Free 5K PFL Werdum vs Ferreira Pool, has yet to be paid out or even graded. I’m expecting to cash. Do you know why the contest has not been paid out as of yet?

  • ifthethunder

    Copying a post of mine from the MLB forum. (The reason it matters is for the DK ‘Around The Horn’ achievements, one of which is a Short Slate entry. And today’s short slate was cancelled along with the San Diego – Colorado game):

    DK has a 2-game turbo slate (CINPIT and BOSBAL) which would be great for short slate.

    Also, a 2-game night slate (MIAARI and TEX – SF) which would also be perfectly cromulent.

    But will they make either of these a ‘short slate’ qualifier?
    ~

  • TheShaman43

    A couple of questions/comments on the UI as it relates to baseball contests.

    1. While I appreciate the banner warning alerting us that “”(player-popup #shohei-ohtani)S. Ohtani”:/players/shohei-ohtani-41843 is pitching tonight and will not accrue hitting fantasy points…” The implementation is problematic (at least on the app). As an example, I had an LAA/SD stack in last night’s turbo slate. Around 15 minutes before lock I went in for a final lineup check and all LAA players were highlighted red due to this alert. Before even opening up my lineup to see that this was the case my attention is drawn elsewhere trying to decide where I can pivot. The obvious first thought to seeing all players from a team in red is that the game is postponed and that is exactly what happened to me. I understand why you post the alert, and it is appreciated, but it’s implementation is needlessly panic inducing.

    2. Ohtani pitched last night (5/11), as of noon eastern time this alert persists – both in my app and when I visit the site on desktop. Now, I know Ohtani isn’t pitching tonight and should collect hitting points, but since the alert is still there I wonder if DK knows this. I want Ohtani in my hitter pool, but the banner is front and center telling me he “will not accrue hitting fantasy points”. This banner seems to persist far longer than it should and I almost always still have it the day after he pitches. If there’s a manual process involved in putting it up and taking it down, that process is being poorly managed. If there’s another reason why it’s slow to disappear, might I suggest the date be a prominent part of this alert going forward? At least then there’d be no confusion.

  • jgadharf

    Just an FYI – Renato Nunez, who was DFA’ed by the Tigers on April 21, has been in the MLB Tiers player pool all week. Does no one check these things before posting contests?

  • ElwoodB

    I just want to report something is wrong with the DK website, specifically the Lineups screen. Half the time the lineup won’t load and I have to open/close other pages several times before it will work. Firefox.

  • DraftKings_CM

    • DraftKings Representative

    Today again I edited a preferred snake draft lineup for 1:05 pm. When a draft started I noticed DK had reset me back to their default lineup which included a non-playing Freeman. I have to be careful, since it goes back to default whenever it wants.

    What you describe is uncommon, if you continue to experience an issue with custom snake draft rankings, please reach back out to the DFS experts at support@draftkings.com. They will be happy to continue troubleshooting with you until the root cause is identified and a resolution has been reached.

    is there a timeframe for collecting crowns before they expire?

    I’m not a DK rep, but I have done this before and plan to do the same again. You have 30 days to collect the crowns.

    You have 30 days at the conclusion of the regular season.

    Generally, achievements are claimable until 30 days after the achievements program ends. For reference, the achievement program start and end dates will always be available on the Achievements FAQ page along with the final claimable date for the corresponding achievement program. This season’s NBA Achievement rewards will no longer be claimable after 11:59 PM ET on June 15, 2021.

    The math might be a little different for MLB, but I don’t see any other sites with a rewards program this good.

    I think they do an awesome jobs as rewards as it drives daily engagement with the site in terms of missions and it gets people to stay interested in a sport all year whereas without any rewards many would probably not play the end of the season for most sports.

    I also agree with you that DK’s rewards program is far superior to FD, so kudos to DK there.

    I’m on the verge of colleting 50K in crowns, no one else can match that level of reward.

    Our rewards program encompasses each of our 3 verticals, Sportsbook, Casino, and Fantasy, and is continuously evolving. DK is proud to offer a vibrant array of industry-leading rewards that allows our customers to enjoy an additional level of sweat while playing “the game within the game.” Our vision for the multifaceted ways we give back to our players is simple – we want YOU to be in control of your destiny!

    PS: We are flattered, thank you for the kind words!

    I noticed that the free pool contest from Thursday May 6th, Free 5K PFL Werdum vs Ferreira Pool, has yet to be paid out or even graded. I’m expecting to cash.

    This pool has been verified and paid. Congrats if you cashed! In some scenarios our team requires additional time to grade to assure fair results, sorry for the delay!

    The reason it matters is for the DK ‘Around The Horn’ achievements, one of which is a Short Slate entry.

    The Around the Horn Achievement has been updated to only require 3 game styles (Classic, Tiers, and Showdown). This change may take a few days to accurately reflect your progress below but will be fully updated no later than 5/21. As usual, DraftKings has your back.

    A couple of questions/comments on the UI as it relates to baseball contests.

    Banners and highlighted players are intended to be specific for affected players and draft groups. Unaffected players on the same team should not be highlighted red unless there is an announcement that impacts them as well. If you notice a banner or highlighted player that you do not think is applicable to the current draft group (aka slate), please let our team know at support@draftkings.com so that we can review.

    Just an FYI – Renato Nunez, who was DFA’ed by the Tigers on April 21, has been in the MLB Tiers player pool all week.

    Thanks for the callout, jgadharf. We have passed this along to our game operations team, who will review Nunez’ player pool eligibility along with other players who have recently been DFA’ed.

    I just want to report something is wrong with the DK website, specifically the Lineups screen.

    We are not aware of any issues with the Lineups page on any browsers, have you tried a different browser such as Chrome? Have you restarted your computer and cleared any cookies that may be the cause of this issue?
    If these simple suggestions do not help rectify the issue, please reach out to our customer support team at support@draftkings.com so they can help triage and resolve the issue ASAP!

    - DraftKings Community Team

  • TheShaman43

    @DraftKings_CM said...

    MLS is a unique scenario because matches are usually spread out and often have to compete with intense demand from other leagues within the same sport. As the season continues, we aim to get into a more predictable rhythm to make the experience for our MLS fans as enjoyable as possible. Thanks for sticking with us – you have our commitment to get it right!

    Another good opportunity for some MLS action with an 8 match schedule today.

    Was hoping we could get an afternoon slate with the 1:00 and 3:30. Would love an evening slate with six matches – though I understand the KOs are spread out (7:00, 7:30, 8:00, 9:00, 9:30, and 10:00) which you mentioned was an issue, but even this could easily be split into an “early” and “late” slate if the spread is too wide – though you are offering an 3 match EPL slate with a five hour spread between KOs, so I’m not sure why we can deal with it for EPL but not MLS.

    Unfortunately when I log in all that’s offered are Showdowns. For me anyway, soccer just isn’t suited to single game contests.

    While I appreciate your “commitment to get it right!” and the “intense demand from other leagues”, when I see a disappointing offering like today’s it simply makes me less likely to even give it a look next week. Maybe you pick things up once the Euro leagues finish up, but by then it’s too late and I’m mentally in a place where I think “Draftkings doesn’t really support MLS” so I’m not even looking for contests each weekend, which results a perceived lack of demand, which means you’re even less likely to offer MLS games next season.

  • panters

    Just wanted to say “Thank You” for the Risk Free contests. I actually profited $57.

  • Nobakov

    Draftkings CM-

    Why can’t the tickets/automatic entries for the 100K Big Birdie Payday be created/credited/entered sooner? I remember one of the last ones (think it was NBA Trey Payday though) where they weren’t issued until like the afternoon of the contest. And I was unable to make a LU for it since I was at work and can’t access stuff there.

    For the Birdie Payday that hit this past Sunday and it says the contest is May 20th- Can you do them today, Wednesday May 19th, or at least by the morning Thursday May 20th? So those of us who can’t access in the few hours before it starts can have a chance to make a lineup?

    Boggles my mind.

  • DraftKings_CM

    • DraftKings Representative

    Just wanted to say “Thank You” for the Risk Free contests. I actually profited $57.

    Why can’t the tickets/automatic entries for the 100K Big Birdie Payday be created/credited/entered sooner?

    All users with tickets for yesterday’s golf contest were auto-redeemed into the contest on the day this quote was posted, around noon.

    We are continuing to innovate the ways we reward players, including those that are more complicated on the back end to reward such as our “Big Payday” promos. Part of that process is defining specific timelines and setting realistic expectations when possible on the promo page. We are aware of the request and in time hope to someday meet your expectations as our systems evolve. For now, rest assured that we are crediting this type of promotion as quickly as we possibly can – we won’t let you down!

    - DraftKings Community Team

  • blackdirkdiggler

    Hello DK CM. Regarding the MMA contests, is there anyway the 60 second KO bonus of 25 points can be changed to 90 seconds? I’m telling you, a lot of referees don’t understand when a fight should be stopped. Extending the threshold to 90 seconds will help us players a lot!!

  • hautalak

    • 2021 Blogger of the Month

    For the love of god fix your GD NHL Playoff Showdown contest sizing!!! They are filling before I even get to work (and I’m in early obviously). Idk what your goal is but I have been “avoiding” some because they are too “small”. I mean your achievements are for this, why not make the most of it?

  • DraftKings_CM

    • DraftKings Representative

    Hello DK CM. Regarding the MMA contests, is there anyway the 60 second KO bonus of 25 points can be changed to 90 seconds? I’m telling you, a lot of referees don’t understand when a fight should be stopped. Extending the threshold to 90 seconds will help us players a lot!!

    Our contest operations team used extensive multi-year metrics to determine optimal KO bonus qualifications, and we are happy to report that they continue to re-evaluate the data as time progresses. As MMA fans, we understand your sentiment. As contest operators, we are bound by the contest rules that require us to use the official statistics only. DraftKings will not attempt to make judgements on scoring rulings or the validity of judges.

    Additionally keep in mind that if we did extend to 90 seconds, it may help you in some scenarios – but it would also hurt you in others. The additional 30 seconds would have a tremendous impact on the MMA DFS ecosystem in ways that the average player would not be able to predict without the extensive modeling our team performs.

    Good suggestion, as always we must remain guided by the data. Thnx for sharing!

    They are filling before I even get to work (and I’m in early obviously). Idk what your goal is but I have been “avoiding” some because they are too “small”.

    DK strives to offer contests that are as big as possible while maintaining a commitment to serve up contests that are appetizing to all. We have not been shy about sharing that the best way to let our demand forecast models know which contests you’d like to see grow is by favoring them, and if you let us know now, you might like what you find in the second round of the playoffs!

    - DraftKings Community Team

  • hautalak

    • 2021 Blogger of the Month

    @DraftKings_CM said...

    you might like what you find in the second round of the playoffs!

    Happy to hear! Hope you can use round one as a baseline for expected demand. Thank you.

  • ryanprzy

    @hautalak said...

    For the love of god fix your GD NHL Playoff Showdown contest sizing!!! They are filling before I even get to work (and I’m in early obviously). Idk what your goal is but I have been “avoiding” some because they are too “small”. I mean your achievements are for this, why not make the most of it?

    Draftkings please it’s the playoffs

  • BigRay

    @ryanprzy said...

    Draftkings please it’s the playoffs

    agreed

  • Supersharpie

    What is with your pricing of MLB batters?

    Why is Adolis Garcia always priced under 4k despite being one of the most productive hitters in baseball and Francisco Lindor still priced close to 5k despite hitting under the Mendoza line two months into the season?

    It makes zero sense.

  • BigRay

    @Supersharpie said...

    Why is Adolis Garcia always priced under 4k

    SSSHHHHHH!!!!!! dude has been an awesome salary saver…

  • Mheff31

    What is going to happen in Connecticut now that the gambling bill passed. Is DFS going to end on 7/1 for an extended period of time?

  • BigRay

    The Second Round in NHL starts today, any updates on the second round Promos? Also, I was disappointed that there wasn’t a series option for the reigning Stanley Cup Champs the Tampa Bay Lightning for round one. I thought ok, DK will surely do a series slate for the second round. Lo and behold there is none. In the immortal words of Diondre Cole “What’s up with That?

  • Njsum1

    Any way to prevent a lineup from disappearing if I enter it into a contest, then withdraw the entry, if it’s not already entered into another contest?

    For example, if I create a lineup, then enter a contest by mistake, then withdraw the entry, that lineup then disappears. It doesn’t go back onto my lineups page, it’s just gone. And if I can’t remember that exact lineup, I lose it. Any way to prevent that from happening? Thx

  • DraftKings_CM

    • DraftKings Representative

    What is with your pricing of MLB batters?

    The team that determines player salaries uses a very wide variety of factors to determine salaries on a daily basis. We are not at liberty to share the “secret sauce,” but we can share that the pricing is precisely as we intended it to be – and based on the whole of the athlete population; not just one player in isolation.

    Think about it – if you could predict our pricing like clockwork, then we would not be doing a good job. There is a method to the madness!

    What is going to happen in Connecticut now that the gambling bill passed.

    We do not have any news to share at this time. As always, you can count on DK to share any relevant updates with our customers once the time has come for us to share our thoughts.

    The Second Round in NHL starts today, any updates on the second round Promos?

    The Round 2 Offer is live now! You can stay up-to-date with the promo offer for each round of the playoffs on this page here: https://www.draftkings.com/2021-nhl-playoffs.

    Also, I was disappointed that there wasn’t a series option for the reigning Stanley Cup Champs the Tampa Bay Lightning for round one.

    We are running series contests for TB vs CAR this round! You can follow along with the featured contest here: https://www.draftkings.com/contest/gamecenter/108814340

    We also have series contests posted in the lobby for the MON vs WPG series that starts tonight: https://www.draftkings.com/lobby#/NHL/51190/All

    The only matchup we were unable to offer series contests for this round is NYI vs BOS because the full schedule was not released prior to puck drop in the first game.

    Any way to prevent a lineup from disappearing if I enter it into a contest, then withdraw the entry, if it’s not already entered into another contest?

    The functionality you describe does not currently exist, but we can certainly see how it would be beneficial in some situations. On the flip side, we’ve also seen situations where customers unintentionally end up with too many lineups created, which could potentially result in a confusing Lineups page.

    We can confidently share that as DraftKings evolves we intend to continue our innovation of the Lineups page. That is why you have our commitment to consider both scenarios, only time will tell where we someday land.

    SPECIAL ANNOUNCEMENT: Euro 2021 tournament is near!

    There will be 52 matches this summer for the continental championship of Europe, jam packed with daily fantasy contests available for all at DK!

    To celebrate the continental championship we’ve created a helpful tool for soccer fans / DFS players to show how athletes in the 24-team tournament are performing ahead of the UEFA championship. The games included are from competitive international matches in the UEFA Nations League, the Euro 2020 qualifiers, and European World Cup qualifying. All friendlies are excluded.

    To make things easier the data was split into two pools: One for field players, and one for goalkeepers. From this, you can see who has performed well from a fantasy perspective so far in the latest championship cycle, and who might be struggling either in effectiveness or playing time ahead of the biggest confederation championship in world soccer.

    https://dknation.draftkings.com/2021/6/1/22463180/euro-2020-stats-dfs-uefa-championship-qualifying-fantasy-soccer

    - DraftKings Community Team

  • ifthethunder

    Will DK be offering e-Sports achievements again, now that League of Legends is back for the summer?
    ~

  • TheShaman43

    @DraftKings_CM said...

    SPECIAL ANNOUNCEMENT: Euro 2021 tournament is near!

    Since you’re talking soccer…

    Early this morning I reserved lineups for both USA/HON and MEX/CRC. Around the time lineups came out for the first match I logged in to make edits. Couldn’t find my USA/HON contest and thought I must have forgotten to save in the morning so I went to look at what was left available. Nothing. No offerings for MEX/HON which I am also sure I reserved (I know this because I got the generic “players for this contest are not yet available for drafting, but you can reserve your entry” message which I thought odd for a same day contest).

    What happened to these contests? Based on this, can I assume there will be no contests for the CONCACAF Nations League final and 3rd place match on Sunday? If these contests were pulled, why no notification to those who had already reserved lineups?

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