INDUSTRY FORUM

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  • DraftKings_CM

    • DraftKings Representative

    On behalf of DraftKings, we are proud to announce our newly created Community team. Our group was formed to listen, engage, and advocate for the player community at large while championing our industry leading commitment to a world class game experience. We are here to represent your feedback inside the walls of DraftKings, because your ideas can help us deliver an increasingly better experience for all players. You can read our introductory post here: https://rotogrinders.com/threads/draftkings-cm-is-now-on-rotogrinders-2496208

    Now it’s your chance – what would you like to know? Do you have a suggestion you would like to share? We will do our best to answer all honest and respectful questions you post in this thread, in turn we hope to help players like you have a better understanding of how the world’s largest fantasy sports ecosystem works. Please allow us some time before responding to your questions and comments, you deserve well thought out answers – and that takes time.

    - DraftKings Community Team

  • SkateFiend

    Are short slate MLB contests no longer available? I haven’t seen those in a while.

  • DraftKings_CM

    • DraftKings Representative

    Will DK be offering e-Sports achievements again, now that League of Legends is back for the summer?

    Nothing to report at this time for ESPORTS, but we cannot say what’s in store for the future. Once an Achievement goes live, it’s official!

    Since you’re talking soccer…

    Yesterday’s (6/3) Honduras-USA and Mexico-Costa Rica soccer showdown slates were canceled and refunded due to a roster feed issue from our third party stat provider. All affected users were notified via the email associated with their account. We do not anticipate that this will affect Sunday’s contests, but we cannot comment on which contests will be available at this time.

    Are short slate MLB contests no longer available? I haven’t seen those in a while.

    We have no plans to run Short Slate contests at a high cadence right now; however, we are continuing to keep an eye out for any opportunities to run Short Slates as the season evolves.

    - DraftKings Community Team

  • btwice80

    @SkateFiend said...

    Are short slate MLB contests no longer available? I haven’t seen those in a while.

    DK would have gotten a lot more volume from me if they had used that format for their primary short slates of three, or even four games and under. Afternoons, late nights, etc. Instead they kept the full roster for those, which I never play on such small slates, and only used the shortened format for like the two 6:00 games right before the main slate, which I didn’t play b/c I’m focused on the main slate. But I really enjoyed it the couple of times I played the rare times when they used it for a 3-gamer not directly before a main slate. It sucks they didn’t switch to that format for all small slates because I hate the two-pitcher rosters on those and never play them.

  • BigRay

    @DraftKings_CM said...

    The Round 2 Offer is live now! You can stay up-to-date with the promo offer for each round of the playoffs on this page here: https://www.draftkings.com/2021-nhl-playoffs.

    We are running series contests for TB vs CAR this round! You can follow along with the featured contest here: https://www.draftkings.com/contest/gamecenter/108814340

    Sorry I missed those. I would have loved to have played. I was in the habit of buying my hockey early because the contests filled up so quickly so far during the playoffs. I generally by all my contests for the day in the morning. What time of day should I expect those items to come out for the next round?

  • madmanjayWV

    Honestly?

    Do you guys, I mean is it your goal to suck on a daily basis in just non-offerings for MLB GPPs?

    What gives….

    A beautiful 2pm (EST) MLB huge slate and yet

    Any small-time player is BOXED into the $1 (150 entry) MAX

    There isn’t one $5K PRIZE POOL GPP with a $1-$2 or $3 entry

  • BigRay

    @madmanjayWV said...

    Any small-time player is BOXED into the $1 (150 entry) MAX

    it’s also disappointing for any baseball slate, especially showdowns, you can’t even get a $1000 GPP. Stupid $750 for a buck, that fills early. Also with the small offerings, why don’t they do a SD for each game? I would love to build a SD line up around my Rays every single day.

  • SkateFiend

    Just out of curiosity, can I enter KBO contests to finish MLB ironman achievement?

  • jjss

    Is there a problem with achievements updating? None of mine have updated for a few days.

  • DraftKings_CM

    • DraftKings Representative

    DK would have gotten a lot more volume from me if they had used that format for their primary short slates of three, or even four games and under.

    Although we are not favoring Short Slate contests at the moment, that does not mean they are gone forever. As our data models evolve, so do our contest offerings.

    If you find contest formats in the lobby you’d like to see us run more often, the best way to let our demand forecast models know is always by favoring them when they are available!

    What time of day should I expect those items to come out for the next round?

    We don’t want to tip our hat in advance, best bet is to keep visiting daily to be exposed to the widest variety of promotions. Our NBA Second Round Playoff Showdown promo was recently posted on Saturday: https://www.draftkings.com/lp/2021-nba-playoff-showdown

    it’s also disappointing for any baseball slate, especially showdowns, you can’t even get a $1000 GPP. Stupid $750 for a buck, that fills early. Also with the small offerings, why don’t they do a SD for each game?

    Our focus is on the entire DFS ecosystem, we take a holistic approach when deciding which GPPs to focus our attention behind. There have been many posts within this thread where we discuss how we plan our focus, for some great insights please take a look at our prior posts.

    Ultimately our contest sizing is a side effect of supply and demand. We supply our attention where the greatest demand is, while understanding the cause and effect impact each contest has on the rest of the ecosystem.

    Just out of curiosity, can I enter KBO contests to finish MLB ironman achievement?

    MLB Achievements include only contests played for MLB games – KBO contests do not count towards MLB Achievements.

    Is there a problem with achievements updating? None of mine have updated for a few days.

    All achievements should be up-to-date by the time we posted our reply. If you believe any of your achievement counts are lagging behind, please email the DraftKings Player Advocates at support@draftkings.com. They will be happy to review your account and achievement progress with you!

    - DraftKings Community Team

  • jcrebs

    NBA playoff achievements are no longer in the drop down menu, no more playoff rewards?

  • DraftKings_CM

    • DraftKings Representative

    NBA playoff achievements are no longer in the drop down menu, no more playoff rewards?

    NBA Playoff Achievements will run for the entirety of 2021 NBA Playoffs and are available in the Rewards tab and on the Promos page now. If you continue to have trouble locating the achievements page, please email the DFS Customer Experience experts at support@draftkings.com and they’ll be happy to help!

    - DraftKings Community Team

  • Grimripa

    How long does it take for you to payout winnings for promotions like the Hotwire Pick’em? On Tuesday, I finished first in Week 4 (along with 39 other folks) and have yet to be credited any $$ to my account from those winnings.

  • BigRay

    Why did the weekend PGA lock at 6 am? Just got up to do my line up since the 3 round doesn’t 10:45 est. and realized I wasted my entry fees, thanks DK.

  • SkateFiend

    Can you reduce prices a bit for hitters in 7 inning DH games? In regulation most hitters would lose an AB.

  • Prisoncoptodd

    Let’s get more Bestball slow & snake drafts 3,6&12 man and dollar amount $109,& $555 & $1060.

  • Grimripa

    Another question about payouts – how long does it usually take for the Free Pools to payout the winners as well?

  • DraftKings_CM

    • DraftKings Representative

    How long does it take for you to payout winnings for promotions like the Hotwire Pick’em?

    Another question about payouts – how long does it usually take for the Free Pools to payout the winners as well?

    Generally speaking, Pick’Ems and Pools are credited once the outcome is known and the payout data has been verified. In some scenarios such as when there is a third party Sponsor it may take additional time as the companies work to verify the results.

    We assume your payout for the Hotwire Pick’Em payout is already completed, however if you are still waiting then please contact us at support@draftkings.com, and our Player Advocates will be happy to review your account with you.

    Why did the weekend PGA lock at 6 am?

    Weekend Golf contest start times are subject to change based on the earliest round 3 tee time. When possible, DraftKings will set contests to start at the earliest round 3 tee time. When round 3 tee times are unknown, DraftKings will set the contest start time using all available information, while communicating the schedule accordingly.

    Can you reduce prices a bit for hitters in 7 inning DH games? In regulation most hitters would lose an AB.

    We are unlikely to see any new product changes this season, however the experience surrounding doubleheaders is certainly on our radar – it has not been ignored!

    Let’s get more Bestball slow & snake drafts 3,6&12 man and dollar amount $109,& $555 & $1060.

    Request granted! Our contest operations team added more Best Ball slow drafts – your timing was perfect! If you have any additional requests, please don’t hesitate to share with support@draftkings.com, where our DFS customer support experts can share your messages directly with the relevant decision makers.

    - DraftKings Community Team

  • Prisoncoptodd

    Thanks DK we need some more people joining these hopefully as it gets closer it will slow & fast drafts.

  • Grimripa

    “We assume your payout for the Hotwire Pick’Em payout is already completed, however if you are still waiting then please contact us at support@draftkings.com, and our Player Advocates will be happy to review your account with you.”

    Nope…hasn’t happened. I’ve reached out numerous times and they’re somehow stating I didn’t qualify for a payout even though I have literal screen shots showing I finished 1st (tied with others).

    “Generally speaking, Pick’Ems and Pools are credited once the outcome is known and the payout data has been verified. In some scenarios such as when there is a third party Sponsor it may take additional time as the companies work to verify the results.”

    And not to continue to harp but same thing with this. Screenshot showing I won money in a pool contest (an NBA playoff game) and still no winnings from that.

  • SkateFiend

    I’ve started to play mlb snake draft recently and every time I pick someone (from the queue) for the last spot, a message pops up saying that I met the limit for that position. This continues to happen even if I make sure there are players from at least 2 different teams.

    Am I doing something wrong? In my last recent SD I tried to pick JD Martinez for a remaining OF position and it wouldn’t let me make that pick. And same thing for other OFs in my queue.

  • Sportsfan100

    Question: I won a $111 Immaculate Inning ticket (no specific date, but with an expiration date), but I haven’t seen a contest that I can enter it in. When do these contests usually run? Are they just randomly posted?
    Thanks in advance for clarifying.

  • DraftKings_CM

    • DraftKings Representative

    Thanks DK we need some more people joining these hopefully as it gets closer it will slow & fast drafts.

    Nope…hasn’t happened.

    Thank you for your continued patience while we worked to verify and credit all prizes from Week 4 of the Hotwire Pick’Em. DK is committed to ensuring that all prizes are accurately paid as quickly and efficiently as possible, though we recognize that the process can sometimes take a little longer than expected when we must work with third-party sponsors to finalize the payouts.

    If you have any further questions about your winnings, please do not hesitate to reach back out to our Player Advocates at support@draftkings.com.

    I’ve started to play mlb snake draft recently and every time I pick someone (from the queue) for the last spot, a message pops up saying that I met the limit for that position.

    For our MLB snakes, lineups will consist of 7 players and must include players from at least 2 different MLB teams.

    The 7 roster positions are:

    2 IF
    2 OF
    2 UTIL (IF, OF)
    1 BENCH (IF, OF)

    https://www.draftkings.com/help/rules/2/178

    If you continue to have problems selecting players from your queue, please let the team know at support@draftkings.com so they can help identify and resolve the issue for you.

    I won a $111 Immaculate Inning ticket (no specific date, but with an expiration date), but I haven’t seen a contest that I can enter it in.

    Immaculate timing! We are running an Immaculate Inning contest tonight: https://www.draftkings.com/contest/draftteam/110079734. Contest timing can vary, so it’s always best to keep a close eye on the lobby when you have a ticket waiting to use.

    - DraftKings Community Team

  • thegeneral391

    When will there be any tourneys open for us to use MLB 2021 FBWC $13 Qualifier Ticket?

    Waiting and waiting…

  • DougFunny

    Draftkings ran a promo last week where if you played in the listed micro tournament everyday they would give you a $10 ticket. Did anybody get their ticket?

  • brians

    @DougFunny said...

    Draftkings ran a promo last week where if you played in the listed micro tournament everyday they would give you a $10 ticket. Did anybody get their ticket?

    I’m still waiting for my $10 ticket. It was supposed to arrive by midnight eastern on the 29th June.

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