INDUSTRY FORUM

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  • DraftKings_CM

    • DraftKings Representative

    On behalf of DraftKings, we are proud to announce our newly created Community team. Our group was formed to listen, engage, and advocate for the player community at large while championing our industry leading commitment to a world class game experience. We are here to represent your feedback inside the walls of DraftKings, because your ideas can help us deliver an increasingly better experience for all players. You can read our introductory post here: https://rotogrinders.com/threads/draftkings-cm-is-now-on-rotogrinders-2496208

    Now it’s your chance – what would you like to know? Do you have a suggestion you would like to share? We will do our best to answer all honest and respectful questions you post in this thread, in turn we hope to help players like you have a better understanding of how the world’s largest fantasy sports ecosystem works. Please allow us some time before responding to your questions and comments, you deserve well thought out answers – and that takes time.

    - DraftKings Community Team

  • Grimripa

    “We assume your payout for the Hotwire Pick’Em payout is already completed, however if you are still waiting then please contact us at support@draftkings.com, and our Player Advocates will be happy to review your account with you.”

    Nope…hasn’t happened. I’ve reached out numerous times and they’re somehow stating I didn’t qualify for a payout even though I have literal screen shots showing I finished 1st (tied with others).

    “Generally speaking, Pick’Ems and Pools are credited once the outcome is known and the payout data has been verified. In some scenarios such as when there is a third party Sponsor it may take additional time as the companies work to verify the results.”

    And not to continue to harp but same thing with this. Screenshot showing I won money in a pool contest (an NBA playoff game) and still no winnings from that.

  • SkateFiend

    I’ve started to play mlb snake draft recently and every time I pick someone (from the queue) for the last spot, a message pops up saying that I met the limit for that position. This continues to happen even if I make sure there are players from at least 2 different teams.

    Am I doing something wrong? In my last recent SD I tried to pick JD Martinez for a remaining OF position and it wouldn’t let me make that pick. And same thing for other OFs in my queue.

  • Sportsfan100

    Question: I won a $111 Immaculate Inning ticket (no specific date, but with an expiration date), but I haven’t seen a contest that I can enter it in. When do these contests usually run? Are they just randomly posted?
    Thanks in advance for clarifying.

  • DraftKings_CM

    • DraftKings Representative

    Thanks DK we need some more people joining these hopefully as it gets closer it will slow & fast drafts.

    Nope…hasn’t happened.

    Thank you for your continued patience while we worked to verify and credit all prizes from Week 4 of the Hotwire Pick’Em. DK is committed to ensuring that all prizes are accurately paid as quickly and efficiently as possible, though we recognize that the process can sometimes take a little longer than expected when we must work with third-party sponsors to finalize the payouts.

    If you have any further questions about your winnings, please do not hesitate to reach back out to our Player Advocates at support@draftkings.com.

    I’ve started to play mlb snake draft recently and every time I pick someone (from the queue) for the last spot, a message pops up saying that I met the limit for that position.

    For our MLB snakes, lineups will consist of 7 players and must include players from at least 2 different MLB teams.

    The 7 roster positions are:

    2 IF
    2 OF
    2 UTIL (IF, OF)
    1 BENCH (IF, OF)

    https://www.draftkings.com/help/rules/2/178

    If you continue to have problems selecting players from your queue, please let the team know at support@draftkings.com so they can help identify and resolve the issue for you.

    I won a $111 Immaculate Inning ticket (no specific date, but with an expiration date), but I haven’t seen a contest that I can enter it in.

    Immaculate timing! We are running an Immaculate Inning contest tonight: https://www.draftkings.com/contest/draftteam/110079734. Contest timing can vary, so it’s always best to keep a close eye on the lobby when you have a ticket waiting to use.

    - DraftKings Community Team

  • thegeneral391

    When will there be any tourneys open for us to use MLB 2021 FBWC $13 Qualifier Ticket?

    Waiting and waiting…

  • DougFunny

    Draftkings ran a promo last week where if you played in the listed micro tournament everyday they would give you a $10 ticket. Did anybody get their ticket?

  • brians

    @DougFunny said...

    Draftkings ran a promo last week where if you played in the listed micro tournament everyday they would give you a $10 ticket. Did anybody get their ticket?

    I’m still waiting for my $10 ticket. It was supposed to arrive by midnight eastern on the 29th June.

  • TheDataDetective

    • Blogger of the Month

    Thank you, Draftkings, for the Giannis Double Double bad beat payout! This is outstanding customer service and the biggest reason why I do all of my sports betting on your platform. 👍

  • DefinitelyMiami

    @TheDataDetective said...

    Thank you, Draftkings, for the Giannis Double Double bad beat payout! This is outstanding customer service and the biggest reason why I do all of my sports betting on your platform. 👍

    Is it though? He played and didnt have a Double/Double where do they draw the line?

  • DefinitelyMiami

    @brians said...

    I’m still waiting for my $10 ticket. It was supposed to arrive by midnight eastern on the 29th June.

    Same

  • thegeneral391

    Just got my $10 Ticket. now still waiting for them $13 FBWC satellites to happen.

  • Sportsfan100

    “ Immaculate timing! We are running an Immaculate Inning contest tonight: https://www.draftkings.com/contest/draftteam/110079734. Contest timing can vary, so it’s always best to keep a close eye on the lobby when you have a ticket waiting to use. – DraftKings Community Team”

    Thanks. I saw that and entered, and I won $250.

  • joephoto

    MMA 1st Half Achievements ended June 30th.
    Will there be MMA 2nd Half Achievements ?

  • carney259

    • 119

      RG Overall Ranking

    • Ranked #90

      RG Tiered Ranking

    Is there a place where you can see how many overall entrants are in the main NFL Best Ball contests/how close they are to filling up? I believe last year’s version of this page showed how many entrants were in the $3 contest, $20 contest, etc.

    https://www.draftkings.com/lp/2021-fantasy-football-best-ball?preview=true

  • jmichaelj13

    I see some have gotten their Micro Millions promotion ticket… I’m still waiting, anyone else? Odd they wouldn’t award them all at once.

  • DougFunny

    @jmichaelj13 said...

    I see some have gotten their Micro Millions promotion ticket… I’m still waiting, anyone else? Odd they wouldn’t award them all at once.

    im still waiting also

  • Supersharpie

    Why are you now, starting with the summer ESP, offering rewards for accomplishments in the form of DK cash rather than crowns? That screws the little guys like me from achieving Platinum, Diamond, or Black status!!!

    You essentially have reduced the value of your achievements by between 50 and 75%.

    Be aware that your generous promos are the reason I moved my play from FD to DK.

    Cutting corners like this seems penny wise, pound foolish on your MGMT team’s part.

    Would be interested to hear the rationale in the move from awarding crowns to awarding DK dollars. I am fairly certain that is profit driven and not in the best interest of your customers.

  • carney259

    • 119

      RG Overall Ranking

    • Ranked #90

      RG Tiered Ranking

    @Supersharpie said...

    Why are you now, starting with the summer ESP, offering rewards for accomplishments in the form of DK cash rather than crowns? That screws the little guys like me from achieving Platinum, Diamond, or Black status!!!

    You essentially have reduced the value of your achievements by between 50 and 75%.

    Be aware that your generous promos are the reason I moved my play from FD to DK.

    Cutting corners like this seems penny wise, pound foolish on your MGMT team’s part.

    Would be interested to hear the rationale in the move from awarding crowns to awarding DK dollars. I am fairly certain that is profit driven and not in the best interest of your customers.

    When did they announce this? I am still seeing missions and achievements payable in crowns on my account.

  • rgriffin37

    @carney259 said...

    When did they announce this? I am still seeing missions and achievements payable in crowns on my account.

    The summer eSports achievements program is the first one where they have used this format. I too will play far less if the achievements switch to DK dollars instead of crowns. The ironmans are a grind and a grind not worth doing if the payoff is just DK dollars that amount to a 25% or so discount on your entry fees. If they institute this change wholesale, it will make it pretty much impossible for small stakes players to hit any of the upper level rewards tiers. I can’t see how that is a good thing. The achievements program is what shifted the majority of my play to DK. Without it in its present state, I’ll just play on any site I feel like playing based on the contests offered on any given day.

  • Supersharpie

    @rgriffin37 said...

    The summer eSports achievements program is the first one where they have used this format. I too will play far less if the achievements switch to DK dollars instead of crowns. The ironmans are a grind and a grind not worth doing if the payoff is just DK dollars that amount to a 25% or so discount on your entry fees. If they institute this change wholesale, it will make it pretty much impossible for small stakes players to hit any of the upper level rewards tiers. I can’t see how that is a good thing. The achievements program is what shifted the majority of my play to DK. Without it in its present state, I’ll just play on any site I feel like playing based on the contests offered on any given day.

    Exactly. Same here. Maybe DK is aiming to be a “whales only” club now that they are publicly traded.

  • TheDataDetective

    • Blogger of the Month

    @DefinitelyMiami said...

    Is it though? He played and didnt have a Double/Double where do they draw the line?

    Well it’s not like DK failed to pay people who bet against him having a double-double. They paid both sides of the bet as winning wagers. Outstanding customer service!

  • wmudude24

    The emphasis on strikeouts in MLB scoring for pitchers is getting out of hand. Less emphasis on strikeouts and more emphasis on longevity is desparately needed, Granted, most of MLB’s dominant pitchers have high strikeout rates so I get the concept, but in the end a strikeout is just one more form of an out…

    An example from tonight’s action lays this problem bare…

    Mets and Braves, deGrom vs Anderson.

    Both pitchers went 7 innings
    Both had the same number of walks/hits/HBP (5)
    Anderson gave up one LESS run than deGrom, and was in position to win the game until the bullpen blew it,

    Final scores:

    deGrom 34.75 DK
    Anderson 12.75 DK,

    All because deGrom had 12 more strikeouts despite pitching an overall inferior game vs. his opponent.

    Just my two cents…

  • Steverino01

    @jmichaelj13 said...

    I see some have gotten their Micro Millions promotion ticket… I’m still waiting, anyone else? Odd they wouldn’t award them all at once.

    I still haven’t gotten mine either. This seems to be happening a lot lately. It’s sad that DK makes us have to constantly look to see if we got what’s coming to us or not. Makes me want to stop messing with any promotions.

  • jeffgo33

    Here’s a possibly dumb question: Will the Olympic golf slates be considered “PGA” events for Achievement purposes?

  • DraftKings_CM

    • DraftKings Representative

    When will there be any tourneys open for us to use MLB 2021 FBWC $13 Qualifier Ticket?

    The most recent FBWC $13 Qualifier ran on Monday, 6/21. It’s too early to know when the next one will be played, so you’ll have to keep your eyes glued to the lobby for now!

    Draftkings ran a promo lest week where if you played in the listed micro tournament everyday they would give you a $10 ticket. Did anybody get their ticket?

    I see some have gotten their Micro Millions promotion ticket

    This promo was credited on Wednesday afternoon (6/30). If you have not yet received your ticket, is it possible that you did not opt- in to the promotion before contest entry? If so, maybe our support team can help.

    Please don’t hesitate to reach out to support@draftkings.com for assistance with any of our wide array of promotions. Our trusted DFS experts are available to help 24/7!

    Thank you, Draftkings, for the Giannis Double Double bad beat payout! This is outstanding customer service and the biggest reason why I do all of my sports betting on your platform. 👍

    THIS IS HOW WE WIN FOR YOU!

    Thanks. I saw that and entered, and I won $250.

    Nice work, we’re glad to hear it!

    Will there be MMA 2nd Half Achievements ?

    All we can say for now is that there may be a new achievement program “fighting” its way to the Rewards page next week. Normally we don’t like to talk about what is upcoming, but this moment is special ;)

    Is there a place where you can see how many overall entrants are in the main NFL Best Ball contests/how close they are to filling up?

    At this time, the data you are looking for is not available on-site – stay tuned, we know there is a need for this info!

    In the meantime, here is the most recent data available from our contest operations team as of yesterday (7/1):

    $3 – 30,593 current entries/116,640 max entries
    $20 – 23,061 current entries/203,040 max entries
    $555 – 46 current entries/1,980 max entries

    Why are you now, starting with the summer ESP, offering rewards for accomplishments in the form of DK cash rather than crowns?

    The summer eSports achievements program is the first one where they have used this format.

    We know the RotoGrinders community is well aware of our daily cycle of iterating and trying new contests across sports and game types. Similarly, from season to season, DK is committed to imagining new strategies and finding paths to improve the products we offer and the multi-faceted ways we reward our customers.

    For more information, please see our response here: https://rotogrinders.com/threads/dk-radically-changing-ironman-achivements-3651061

    The emphasis on strikeouts in MLB scoring for pitchers is getting out of hand.

    We are unlikely to see any major changes to our MLB rules mid-season, but we appreciate your thoughts about pitcher scoring. One area where we might be more likely to see change driven by strikeout rates is salary. Who knows what the future could hold for pitcher pricing?

    I still haven’t gotten mine either. This seems to be happening a lot lately. It’s sad that DK makes us have to constantly look to see if we got what’s coming to us or not. Makes me want to stop messing with any promotions.

    You just described the very nature of promotions – they are intended to keep our players active and engaged. We want your opponents to check into DraftKings often, it creates opportunities where they are more likely to enter into a contest. Some promos can be credited instantly, some cannot. We have seen some examples with this promotion where players did not opt-in, could that be your situation? We paid out the Micro Millions tickets on Wednesday, therefore please contact support@draftkings.com to determine why you did not receive your ticket. Good luck!

    Here’s a possibly dumb question: Will the Olympic golf slates be considered “PGA” events for Achievement purposes?

    The Olympics has golf, but it is not part of the PGA tour. Therefore Olympic games do not count towards PGA achievements.

    - DraftKings Community Team

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