INDUSTRY FORUM

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  • DraftKings_CM

    • DraftKings Representative

    On behalf of DraftKings, we are proud to announce our newly created Community team. Our group was formed to listen, engage, and advocate for the player community at large while championing our industry leading commitment to a world class game experience. We are here to represent your feedback inside the walls of DraftKings, because your ideas can help us deliver an increasingly better experience for all players. You can read our introductory post here: https://rotogrinders.com/threads/draftkings-cm-is-now-on-rotogrinders-2496208

    Now it’s your chance – what would you like to know? Do you have a suggestion you would like to share? We will do our best to answer all honest and respectful questions you post in this thread, in turn we hope to help players like you have a better understanding of how the world’s largest fantasy sports ecosystem works. Please allow us some time before responding to your questions and comments, you deserve well thought out answers – and that takes time.

    - DraftKings Community Team

  • TheDataDetective

    • Blogger of the Month

    Thank you, Draftkings, for the Giannis Double Double bad beat payout! This is outstanding customer service and the biggest reason why I do all of my sports betting on your platform. 👍

  • DefinitelyMiami

    @TheDataDetective said...

    Thank you, Draftkings, for the Giannis Double Double bad beat payout! This is outstanding customer service and the biggest reason why I do all of my sports betting on your platform. 👍

    Is it though? He played and didnt have a Double/Double where do they draw the line?

  • DefinitelyMiami

    @brians said...

    I’m still waiting for my $10 ticket. It was supposed to arrive by midnight eastern on the 29th June.

    Same

  • thegeneral391

    Just got my $10 Ticket. now still waiting for them $13 FBWC satellites to happen.

  • Sportsfan100

    “ Immaculate timing! We are running an Immaculate Inning contest tonight: https://www.draftkings.com/contest/draftteam/110079734. Contest timing can vary, so it’s always best to keep a close eye on the lobby when you have a ticket waiting to use. – DraftKings Community Team”

    Thanks. I saw that and entered, and I won $250.

  • joephoto

    MMA 1st Half Achievements ended June 30th.
    Will there be MMA 2nd Half Achievements ?

  • carney259

    • 145

      RG Overall Ranking

    Is there a place where you can see how many overall entrants are in the main NFL Best Ball contests/how close they are to filling up? I believe last year’s version of this page showed how many entrants were in the $3 contest, $20 contest, etc.

    https://www.draftkings.com/lp/2021-fantasy-football-best-ball?preview=true

  • jmichaelj13

    I see some have gotten their Micro Millions promotion ticket… I’m still waiting, anyone else? Odd they wouldn’t award them all at once.

  • DougFunny

    @jmichaelj13 said...

    I see some have gotten their Micro Millions promotion ticket… I’m still waiting, anyone else? Odd they wouldn’t award them all at once.

    im still waiting also

  • Supersharpie

    Why are you now, starting with the summer ESP, offering rewards for accomplishments in the form of DK cash rather than crowns? That screws the little guys like me from achieving Platinum, Diamond, or Black status!!!

    You essentially have reduced the value of your achievements by between 50 and 75%.

    Be aware that your generous promos are the reason I moved my play from FD to DK.

    Cutting corners like this seems penny wise, pound foolish on your MGMT team’s part.

    Would be interested to hear the rationale in the move from awarding crowns to awarding DK dollars. I am fairly certain that is profit driven and not in the best interest of your customers.

  • carney259

    • 145

      RG Overall Ranking

    @Supersharpie said...

    Why are you now, starting with the summer ESP, offering rewards for accomplishments in the form of DK cash rather than crowns? That screws the little guys like me from achieving Platinum, Diamond, or Black status!!!

    You essentially have reduced the value of your achievements by between 50 and 75%.

    Be aware that your generous promos are the reason I moved my play from FD to DK.

    Cutting corners like this seems penny wise, pound foolish on your MGMT team’s part.

    Would be interested to hear the rationale in the move from awarding crowns to awarding DK dollars. I am fairly certain that is profit driven and not in the best interest of your customers.

    When did they announce this? I am still seeing missions and achievements payable in crowns on my account.

  • rgriffin37

    @carney259 said...

    When did they announce this? I am still seeing missions and achievements payable in crowns on my account.

    The summer eSports achievements program is the first one where they have used this format. I too will play far less if the achievements switch to DK dollars instead of crowns. The ironmans are a grind and a grind not worth doing if the payoff is just DK dollars that amount to a 25% or so discount on your entry fees. If they institute this change wholesale, it will make it pretty much impossible for small stakes players to hit any of the upper level rewards tiers. I can’t see how that is a good thing. The achievements program is what shifted the majority of my play to DK. Without it in its present state, I’ll just play on any site I feel like playing based on the contests offered on any given day.

  • Supersharpie

    @rgriffin37 said...

    The summer eSports achievements program is the first one where they have used this format. I too will play far less if the achievements switch to DK dollars instead of crowns. The ironmans are a grind and a grind not worth doing if the payoff is just DK dollars that amount to a 25% or so discount on your entry fees. If they institute this change wholesale, it will make it pretty much impossible for small stakes players to hit any of the upper level rewards tiers. I can’t see how that is a good thing. The achievements program is what shifted the majority of my play to DK. Without it in its present state, I’ll just play on any site I feel like playing based on the contests offered on any given day.

    Exactly. Same here. Maybe DK is aiming to be a “whales only” club now that they are publicly traded.

  • TheDataDetective

    • Blogger of the Month

    @DefinitelyMiami said...

    Is it though? He played and didnt have a Double/Double where do they draw the line?

    Well it’s not like DK failed to pay people who bet against him having a double-double. They paid both sides of the bet as winning wagers. Outstanding customer service!

  • wmudude24

    The emphasis on strikeouts in MLB scoring for pitchers is getting out of hand. Less emphasis on strikeouts and more emphasis on longevity is desparately needed, Granted, most of MLB’s dominant pitchers have high strikeout rates so I get the concept, but in the end a strikeout is just one more form of an out…

    An example from tonight’s action lays this problem bare…

    Mets and Braves, deGrom vs Anderson.

    Both pitchers went 7 innings
    Both had the same number of walks/hits/HBP (5)
    Anderson gave up one LESS run than deGrom, and was in position to win the game until the bullpen blew it,

    Final scores:

    deGrom 34.75 DK
    Anderson 12.75 DK,

    All because deGrom had 12 more strikeouts despite pitching an overall inferior game vs. his opponent.

    Just my two cents…

  • Steverino01

    @jmichaelj13 said...

    I see some have gotten their Micro Millions promotion ticket… I’m still waiting, anyone else? Odd they wouldn’t award them all at once.

    I still haven’t gotten mine either. This seems to be happening a lot lately. It’s sad that DK makes us have to constantly look to see if we got what’s coming to us or not. Makes me want to stop messing with any promotions.

  • jeffgo33

    Here’s a possibly dumb question: Will the Olympic golf slates be considered “PGA” events for Achievement purposes?

  • DraftKings_CM

    • DraftKings Representative

    When will there be any tourneys open for us to use MLB 2021 FBWC $13 Qualifier Ticket?

    The most recent FBWC $13 Qualifier ran on Monday, 6/21. It’s too early to know when the next one will be played, so you’ll have to keep your eyes glued to the lobby for now!

    Draftkings ran a promo lest week where if you played in the listed micro tournament everyday they would give you a $10 ticket. Did anybody get their ticket?

    I see some have gotten their Micro Millions promotion ticket

    This promo was credited on Wednesday afternoon (6/30). If you have not yet received your ticket, is it possible that you did not opt- in to the promotion before contest entry? If so, maybe our support team can help.

    Please don’t hesitate to reach out to support@draftkings.com for assistance with any of our wide array of promotions. Our trusted DFS experts are available to help 24/7!

    Thank you, Draftkings, for the Giannis Double Double bad beat payout! This is outstanding customer service and the biggest reason why I do all of my sports betting on your platform. 👍

    THIS IS HOW WE WIN FOR YOU!

    Thanks. I saw that and entered, and I won $250.

    Nice work, we’re glad to hear it!

    Will there be MMA 2nd Half Achievements ?

    All we can say for now is that there may be a new achievement program “fighting” its way to the Rewards page next week. Normally we don’t like to talk about what is upcoming, but this moment is special ;)

    Is there a place where you can see how many overall entrants are in the main NFL Best Ball contests/how close they are to filling up?

    At this time, the data you are looking for is not available on-site – stay tuned, we know there is a need for this info!

    In the meantime, here is the most recent data available from our contest operations team as of yesterday (7/1):

    $3 – 30,593 current entries/116,640 max entries
    $20 – 23,061 current entries/203,040 max entries
    $555 – 46 current entries/1,980 max entries

    Why are you now, starting with the summer ESP, offering rewards for accomplishments in the form of DK cash rather than crowns?

    The summer eSports achievements program is the first one where they have used this format.

    We know the RotoGrinders community is well aware of our daily cycle of iterating and trying new contests across sports and game types. Similarly, from season to season, DK is committed to imagining new strategies and finding paths to improve the products we offer and the multi-faceted ways we reward our customers.

    For more information, please see our response here: https://rotogrinders.com/threads/dk-radically-changing-ironman-achivements-3651061

    The emphasis on strikeouts in MLB scoring for pitchers is getting out of hand.

    We are unlikely to see any major changes to our MLB rules mid-season, but we appreciate your thoughts about pitcher scoring. One area where we might be more likely to see change driven by strikeout rates is salary. Who knows what the future could hold for pitcher pricing?

    I still haven’t gotten mine either. This seems to be happening a lot lately. It’s sad that DK makes us have to constantly look to see if we got what’s coming to us or not. Makes me want to stop messing with any promotions.

    You just described the very nature of promotions – they are intended to keep our players active and engaged. We want your opponents to check into DraftKings often, it creates opportunities where they are more likely to enter into a contest. Some promos can be credited instantly, some cannot. We have seen some examples with this promotion where players did not opt-in, could that be your situation? We paid out the Micro Millions tickets on Wednesday, therefore please contact support@draftkings.com to determine why you did not receive your ticket. Good luck!

    Here’s a possibly dumb question: Will the Olympic golf slates be considered “PGA” events for Achievement purposes?

    The Olympics has golf, but it is not part of the PGA tour. Therefore Olympic games do not count towards PGA achievements.

    - DraftKings Community Team

  • Steverino01

    @DraftKings_CM said...

    You just described the very nature of promotions – they are intended to keep our players active and engaged. We want your opponents to check into DraftKings often, it creates opportunities where they are more likely to enter into a contest. Some promos can be credited instantly, some cannot. We have seen some examples with this promotion where players did not opt-in, could that be your situation? We paid out the Micro Millions tickets on Wednesday, therefore please contact support@draftkings.com to determine why you did not receive your ticket. Good luck!

    I went to the promo page every day and clicked on the opt in link to a certain micro millions contest every day. Don’t talk down to me like I don’t know what’s going on. You can keep your $10 ticket.

  • DougFunny

    I emailed about not getting my ticket and they sent me the ticket within an hour. DK is much better at responding then other sites.

  • jcrebs

    delete

  • DraftKings_CM

    • DraftKings Representative

    I went to the promo page every day and clicked on the opt in link to a certain micro millions contest every day. Don’t talk down to me like I don’t know what’s going on. You can keep your $10 ticket.

    I emailed about not getting my ticket and they sent me the ticket within an hour. DK is much better at responding then other sites.

    Please accept our apologies; we did not intend for our reply to carry a condescending tone in the slightest. Behind the scenes, we see a variety of issues that may impact promo credits and opt-in problems can be some of the most frequent. DK Player Advocates are generally well-versed in current promos and are always happy to ensure that you receive the tickets you’ve earned, as we’re happy to hear was the case was for your fellow community member DougFunny!

    delete

    Ok….. Deleted! ;-)

    - DraftKings Community Team

  • SkateFiend

    Can you put up some larger kbo contests during the all star break?

  • Supersharpie

    I am surprised DK is not running any British Open promos given that they ran week long ones for the other three Majors.

    Is there a particular rationale behind this decision?

  • DraftKings_CM

    • DraftKings Representative

    Can you put up some larger kbo contests during the all star break?

    Sadly due to a Covid outbreak there are no KBO contests to offer at this time. When KBO returns, you can rest assured that if our forecast demand models predict an opportunity for larger contests, we will listen!

    I am surprised DK is not running any British Open promos given that they ran week long ones for the other three Majors.

    Following the recent theme of change and evolution, we are running a promo for The Open Championship, albeit a little bit different than the promos you may have seen in the past https://www.draftkings.com/2021-golf-millionaire-major-boost. Let us know what you think!

    - DraftKings Community Team

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