INDUSTRY FORUM

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  • DraftKings_CM

    • DraftKings Representative

    On behalf of DraftKings, we are proud to announce our newly created Community team. Our group was formed to listen, engage, and advocate for the player community at large while championing our industry leading commitment to a world class game experience. We are here to represent your feedback inside the walls of DraftKings, because your ideas can help us deliver an increasingly better experience for all players. You can read our introductory post here: https://rotogrinders.com/threads/draftkings-cm-is-now-on-rotogrinders-2496208

    Now it’s your chance – what would you like to know? Do you have a suggestion you would like to share? We will do our best to answer all honest and respectful questions you post in this thread, in turn we hope to help players like you have a better understanding of how the world’s largest fantasy sports ecosystem works. Please allow us some time before responding to your questions and comments, you deserve well thought out answers – and that takes time.

    - DraftKings Community Team

  • Steverino01

    @DraftKings_CM said...

    You just described the very nature of promotions – they are intended to keep our players active and engaged. We want your opponents to check into DraftKings often, it creates opportunities where they are more likely to enter into a contest. Some promos can be credited instantly, some cannot. We have seen some examples with this promotion where players did not opt-in, could that be your situation? We paid out the Micro Millions tickets on Wednesday, therefore please contact support@draftkings.com to determine why you did not receive your ticket. Good luck!

    I went to the promo page every day and clicked on the opt in link to a certain micro millions contest every day. Don’t talk down to me like I don’t know what’s going on. You can keep your $10 ticket.

  • DougFunny

    I emailed about not getting my ticket and they sent me the ticket within an hour. DK is much better at responding then other sites.

  • jcrebs

    delete

  • DraftKings_CM

    • DraftKings Representative

    I went to the promo page every day and clicked on the opt in link to a certain micro millions contest every day. Don’t talk down to me like I don’t know what’s going on. You can keep your $10 ticket.

    I emailed about not getting my ticket and they sent me the ticket within an hour. DK is much better at responding then other sites.

    Please accept our apologies; we did not intend for our reply to carry a condescending tone in the slightest. Behind the scenes, we see a variety of issues that may impact promo credits and opt-in problems can be some of the most frequent. DK Player Advocates are generally well-versed in current promos and are always happy to ensure that you receive the tickets you’ve earned, as we’re happy to hear was the case was for your fellow community member DougFunny!

    delete

    Ok….. Deleted! ;-)

    - DraftKings Community Team

  • SkateFiend

    Can you put up some larger kbo contests during the all star break?

  • Supersharpie

    I am surprised DK is not running any British Open promos given that they ran week long ones for the other three Majors.

    Is there a particular rationale behind this decision?

  • DraftKings_CM

    • DraftKings Representative

    Can you put up some larger kbo contests during the all star break?

    Sadly due to a Covid outbreak there are no KBO contests to offer at this time. When KBO returns, you can rest assured that if our forecast demand models predict an opportunity for larger contests, we will listen!

    I am surprised DK is not running any British Open promos given that they ran week long ones for the other three Majors.

    Following the recent theme of change and evolution, we are running a promo for The Open Championship, albeit a little bit different than the promos you may have seen in the past https://www.draftkings.com/2021-golf-millionaire-major-boost. Let us know what you think!

    - DraftKings Community Team

  • ifthethunder

    @DraftKings_CM said...

    Let us know what you think!

    I’d rather have 5,000 crowns than a $10 ticket for 5 milly entries, even though 5,000/550 is less than $10. Because crowns help with the Daily Rewards level.

    Also the ticket might not show up if someone under 7,000 salary wins…like Lucas Herbert or Richard Bland for instance.

    You asked what we think, so I posted it!

    P.S. If Herbert or Bland helps me win $1,000,000 I won’t be bothered too much about the ticket.
    ~

  • TheShaman43

    “Men’s Summer International soccer isn’t available in your jurisdiction”

    For those, like me, who were unaware that there would be restrictions on Olympic soccer can you explain what those might be? It’s doubly confusing to see that FD does allow me to play Olympic soccer contests, when it comes to jurisdiction related restrictions the two sites are usually consistent. I’m in MA if it differs by state.

    Thanks!

  • hammer74

    does olympic golf count towards pga achievments?

  • Supersharpie

    @hammer74 said...

    does olympic golf count towards pga achievments?

    Anyone get an answer from DK about this?

  • ifthethunder

    Ultimate Home Run Hunter: Play at least one player who hits a home run from all 30 MLB teams in a paid lineup between 7/15/21 and 8/1/21.
    ———————

    Does this mean the achievement needs to be claimed before 9/01?
    ~

  • joephoto

    @hammer74 said...

    does olympic golf count towards pga achievments?

    Not a PGA event.

  • TheShaman43

    @DraftKings_CM said...

    we hope to help players like you have a better understanding of how the world’s largest fantasy sports ecosystem works.

    While this thread is largely a quasi help thread (and a very useful one), I’d like to ask about the actual Draftkings ecosystem behind the scenes, specifically in regards to your customer service reps.

    I don’t know how much you’re willing, or able, to share but I’m curious to know what kind of training they are provided.

    Are they familiar with the games themselves?

    How do they aim to balance the “reading from a scripted flow chart” style of customer service that corporate-speak tells us idea in efficiently getting a consistent and correct response, but anecdote and data tells us is actually infuriating to a large segment of customer bases in all industries?

    Are customer facing responses monitored and do your reps receive any coaching based on their performance?

  • Messiah717

    I’m guessing for the purposes of the home run hunter achievement that Rizzo’s homer last night will eventually count? It’s just frustrating if you were looking to jump up a tier for August.

  • wolfjb1

    How to do I figure out if I can play on DK next week when I go to New Orleans? Online I found that DK is now approved in some parishes in Louisiana. Which seems to indicate that it’s still banned in some parishes, right?

  • mciama2000

    Is the Ironman for CS GO going to be achievable? Just looking at it now, I had 22 days before the break, The 1st/2nd/4th of August there wont be contests, leaving 28 + the 30 in Sep for 80 total if there are no other days missing. It seems like there will be some more missing days between 9th to 15th when the ESL Pro league starts.

  • Rbarrett

    How do you figure out your player exposures for Best Ball drafts. I have drafted tens of teams and want to know who i own and how much of them. There doesnt appear to be a tool that works with Draftkings Best Ball-is this correct?

  • DraftKings_CM

    • DraftKings Representative

    You asked what we think, so I posted it!

    Thanks for sharing, your thoughts have not gone unheard!

    For those, like me, who were unaware that there would be restrictions on Olympic soccer can you explain what those might be?

    How to do I figure out if I can play on DK next week when I go to New Orleans?

    DFS regulations vary from state to state, and sometimes can even vary by jurisdiction within a state as wolfjb1 mentioned. Anytime you need assistance navigating the permitted contests for your current location, please reach out to support@draftkings.com for additional guidance.

    does olympic golf count towards pga achievments?

    Not a PGA event.

    Bingo! Since Olympic golf is not part of the PGA TOUR, stats accrued in Olympic contests do not count towards PGA sport achievements as explained here: https://www.draftkings.com/lp/achievements#/pga

    Does this mean the achievement needs to be claimed before 9/01?

    HR Hunt rewards will no longer be claimable after 11:59 PM ET on September 1, 2021.

    Are customer facing responses monitored and do your reps receive any coaching based on their performance?

    DraftKings Player Advocates receive exhaustive preparation, including both product and service-specific training. Our training strives to provide personalized, empathetic, and efficient service possible during each interaction, which is why agents are supported by Jack Adams Award-level coaching both before they solve their first “tickets” AND every day that they’re on the job.

    Macros are used as a baseline to assure accuracy of content, with reviews across multiple internal teams such as product, operations, compliance, regulatory, finance, fraud and legal where necessary to assure all responses are in full alignment with the thousands of team members working behind the scenes to keep the DK customer experience humming along. Player advocates are encouraged (with consistent oversight and training) to go beyond the macro to customize the response so it addresses the user’s unique needs, admittedly that is an imperfect science – but we are rather good at it!

    PS: Please DM us your username, your question was very impressive. It shows a deep understanding of the DK customer experience – bravo!

    I’m guessing for the purposes of the home run hunter achievement that Rizzo’s homer last night will eventually count?

    DK will always ensure that every stat is accurately counted across all of the various achievement programs we run. Sometimes, such as in the case of stats accumulated by players on the same day they’re traded, the data verification process may take a little longer than usual to ensure fidelity. Thanks for sticking with us, and we hope you enjoyed this summer’s HR Hunt!

    Is the Ironman for CS GO going to be achievable?

    Nobody can predict what mid-season changes may occur before the season starts. As a general policy, the best bet is to assume DK will solve by adjusting to match changes that may impact achievement progress. We cannot speak for other companies, but when we make a commitment we will never leave you hanging!

    How do you figure out your player exposures for Best Ball drafts.

    Best Ball contests are still evolving and we have so much more to come! We have heard requests from you and others for methods to track player exposure; give it some time and maybe your wish will come true!

    - DraftKings Community Team

  • mookie336

    Could you guys check my location 5 minutes before a slate locks instead of the last minute? I would play higher than my usual buyin when there’s overlay…

  • joephoto

    Just achieved my 4th Wild Card in DKs new promotion.
    Apparently I get 20 DK dollars if Alvin Kamara scores THREE touchdowns in week Two ?
    Really ?

  • ifthethunder

    @joephoto said...

    Just achieved my 4th Wild Card in DKs new promotion.
    Apparently I get 20 DK dollars if Alvin Kamara scores THREE touchdowns in week Two ?
    Really ?

    Happens in Madden!
    ~

  • bigez952

    @joephoto said...

    Just achieved my 4th Wild Card in DKs new promotion.
    Apparently I get 20 DK dollars if Alvin Kamara scores THREE touchdowns in week Two ?
    Really ?

    I was excited to see this promo when it first came out but after seeing so many of these ridiculous goals to win $10 or $20 I realized it definitely isn’t worth upping my weekly play ot hit as many cards as possible. With my normal PGA play I will get 3 and hopefully get at least 1 to hit for $5. So far I got a Russell Wilson 300+ passing yards week 1 for $5 to watch for.

  • TheDataDetective

    • Blogger of the Month

    @bigez952 said...

    I was excited to see this promo when it first came out but after seeing so many of these ridiculous goals to win $10 or $20 I realized it definitely isn’t worth upping my weekly play ot hit as many cards as possible.

    Agreed. I realized this when my “instant win” card awarded me a whopping 500 crowns (91 cents). Back to business as usual…

  • mnstone14

    @TheDataDetective said...

    Agreed. I realized this when my “instant win” card awarded me a whopping 500 crowns (91 cents). Back to business as usual…

    If you dont spend more money just because of the wildcards, this is a nice addition. Sure, its not much, and the goals are difficult…. but its free money.

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