INDUSTRY FORUM

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  • DraftKings_CM

    • DraftKings Representative

    On behalf of DraftKings, we are proud to announce our newly created Community team. Our group was formed to listen, engage, and advocate for the player community at large while championing our industry leading commitment to a world class game experience. We are here to represent your feedback inside the walls of DraftKings, because your ideas can help us deliver an increasingly better experience for all players. You can read our introductory post here: https://rotogrinders.com/threads/draftkings-cm-is-now-on-rotogrinders-2496208

    Now it’s your chance – what would you like to know? Do you have a suggestion you would like to share? We will do our best to answer all honest and respectful questions you post in this thread, in turn we hope to help players like you have a better understanding of how the world’s largest fantasy sports ecosystem works. Please allow us some time before responding to your questions and comments, you deserve well thought out answers – and that takes time.

    - DraftKings Community Team

  • bigez952

    @tgowen said...

    What words of support would you have for someone who has heard of people winning multiple NFT’s yet personally has been in the waiting room well ahead of the official drop time only to find themselves #20,000+ in line twice and #10,000+ in line as well?

    Keep trying and as they release more and more of these the demand will start to drop and you should get your hands on one.

  • lpdev

    First, I would like to say good job on getting the multiple browers/device issue fixed so that people only have one spot line for the NFT drops. Sadly it’s obvious now that this was just the minor issue and probably only prevented your average joe from having slightly better odds. The Gretzky signed drop was plagued with the same type of issues with many users seemingly able to bypass the queue altogether and make purchases. There’s a spreadsheet going around showing a bunch of users that snagged 2 and 3 of the drops yesterday. This makes the product look awful and needs to be fixed before it blows up. As someone who purchased several of the Tom Brady NFTs from the marketplace, I like this product and I would really like to see it succeed. I’m sure the devs are already aware of this and hopefully working on a fix. If you have news on this, please keep the community posted. Thanks!

  • depalma13

    Can you change the how many points I am from first to how many points I am to cashing?

  • jki7p6

    Apologies if this has been asked before but is it possible to put a slider on Achievement points claims so we dont have to claim all or none of an accomplished one at once? For example, i am staring at a successfully completed 25k Ironman yet only need 1k to go from Platinum to Diamond status for next month. I’d like to use only 1k of that leaving 24k to claim for the following month (which i can do in 3 days). Between that and daily missions earned alone, i’d be right there for the status i want.
    A bit disheartening to know i’ll be Platinum/Diamond the next two when i could be Diamond/Diamond – its right there for me to use but im not allowed to access because partials are not allowed.

  • Smallchimp

    @jki7p6 said...

    Apologies if this has been asked before but is it possible to put a slider on Achievement points claims so we dont have to claim all or none of an accomplished one at once? For example, i am staring at a successfully completed 25k Ironman yet only need 1k to go from Platinum to Diamond status for next month. I’d like to use only 1k of that leaving 24k to claim for the following month (which i can do in 3 days). Between that and daily missions earned alone, i’d be right there for the status i want.
    A bit disheartening to know i’ll be Platinum/Diamond the next two when i could be Diamond/Diamond – its right there for me to use but im not allowed to access because partials are not allowed.

    That’s not advantageous to the company; I doubt they’d consider doing that. They’re fine giving away crowns/DK dollars as a promotional tool to get people playing more, but this is when it starts turning into extra money for nothing on their end.

  • joephoto

    @jki7p6 said...

    Apologies if this has been asked before but is it possible to put a slider on Achievement points claims so we dont have to claim all or none of an accomplished one at once?

    If you click on “Claim now”, all the individual achievement claims will pop up.
    Ony claim the ones you want now. No partial claim of single achievement.

  • ryanprzy

    When do the tickets for the “play $50 in MLB contests between 8/23-8/27 and get a $10 NFL ticket” promo go out?

    EDIT: Got it

  • carney259

    • 132

      RG Overall Ranking

    • Ranked #93

      RG Tiered Ranking

    The fast draft process for the higher dollar NFL Best Ball tournaments could use improvement. I entered the big $555 contest early in the day, and at that time the draft was 8/12 full (including me). I tried to monitor so I’d be ready to go when the contest was close to filling, but over the course of the day, entrants gradually dropped out. Some new players entered the contest and then dropped out. Several hours after I entered the contest, it dropped all the way down to 3/12, and then I had to drop out because of a one-hour window coming up where I was not available and couldn’t risk the draft going forward during that window. It’s not a good process where it takes all day or potentially longer to fill and entrants have to stand ready all day to begin drafting with only 60 seconds notice when it does fill. I recall last year, you could see how full a 12-player draft was before joining, so if you joined when it was at 10/12 or 11/12, it would be reasonably sure to start soon. Bringing that back seems like it could be helpful, both to contestants and to DK in getting the tournament filled more quickly. Or perhaps you could consider scheduling draft times, with the 12-player draft locking once full, so people only join a draft when they are available during the scheduled draft window instead of hoping the draft fills and having to monitor all day/having to drop out if it takes a long time to fill and you have other stuff to do, which then has a ripple effect causing more dropouts.

    I haven’t had any issues with the lower dollar drafts, which have more entrants and fill up more quickly.

  • wolfjb1

    @carney259 said...

    The fast draft process for the higher dollar NFL Best Ball tournaments could use improvement. I entered the big $555 contest early in the day, and at that time the draft was 8/12 full (including me). I tried to monitor so I’d be ready to go when the contest was close to filling, but over the course of the day, entrants gradually dropped out. Some new players entered the contest and then dropped out. Several hours after I entered the contest, it dropped all the way down to 3/12, and then I had to drop out because of a one-hour window coming up where I was not available and couldn’t risk the draft going forward during that window. It’s not a good process where it takes all day or potentially longer to fill and entrants have to stand ready all day to begin drafting with only 60 seconds notice when it does fill. I recall last year, you could see how full a 12-player draft was before joining, so if you joined when it was at 10/12 or 11/12, it would be reasonably sure to start soon. Bringing that back seems like it could be helpful, both to contestants and to DK in getting the tournament filled more quickly. Or perhaps you could consider scheduling draft times, with the 12-player draft locking once full, so people only join a draft when they are available during the scheduled draft window instead of hoping the draft fills and having to monitor all day/having to drop out if it takes a long time to fill and you have other stuff to do, which then has a ripple effect causing more dropouts.

    I haven’t had any issues with the lower dollar drafts, which have more entrants and fill up more quickly.

    I agree with this so much. It’s completely unreasonable to expect people to be ready to jump into a draft at any time. Your users have lives!

    How about offering drafts that start at certain times, but also a “starts when full” option as well.

    That’s why I’ve done mostly slow drafts instead (and kudos for the way you offer the choice in the tournaments between slow and fast).

  • panters

    There is an achievement for CFB just listed called “Weekly Warrior”. How do I find the “Showdown of the Week” contest in which to enter? Thanks.

  • DraftKings_CM

    • DraftKings Representative

    Is there any chance we might see variations in drop times for future NFTs? For some of us casuals, the ability to hang out on the app during a workday isn’t always possible.

    DraftKings Marketplace is only just getting started! This week we have Simone Biles Premier and Signature drops yesterday (8/31) and Thursday (9/2), with a total of 5 drops each day between 3 PM – 7 PM ET. Trading is also available on the secondary market 24/7, this is where the “real action” is for many active Marketplace participants – and is tailor made for those who desire a Drop from an Autograph athlete who did not have the opportunity to purchase in the Primary market, https://marketplace.draftkings.com/listings

    How does DraftKings decide the order of the recommended tournaments on the app. I pretty much only play tournaments $10 or less and about a week ago my recommended tournaments switched to all tournaments over $100. Not the end of the world I just have to scroll down a long ways to find the tournaments in my price range.

    We think you might have enabled a lobby filter, possibly the Sort By entry fee High to Low filter, with an Entry Fee max of $100. Is that possible?

    For more information visit https://help.draftkings.com/hc/en-us/articles/4405229763091-How-do-I-enter-a-Daily-Fantasy-contest-

    What words of support would you have for someone who has heard of people winning multiple NFT’s yet personally has been in the waiting room well ahead of the official drop time only to find themselves #20,000+ in line twice and #10,000+ in line as well?

    Keep trying!

    We want to thank everyone in our community who has participated in our NFT drops on DraftKings Marketplace in its opening weeks. At the start of the scheduled drop time, all customers in the waiting room will be placed into the queue in random order to ensure that all users have a fair chance at purchasing an NFT.

    Initially we displayed the relative queue, it was not “your place in line”. We saw that there was confusion caused by this method, so we switched last week to the actual position in the queue. We hope this change provides clarity to the process. It’s important to note that placement in the queue does not guarantee an NFT purchase.

    PS: Consumers who attempt to circumvent our policies and procedures regarding the queue process will be subject to appropriate action.

    Can you change the how many points I am from first to how many points I am to cashing?

    Research has shown that many of our customers play contests to sweat out a win that is substantial compared to their investment. With that said, we shared your request with our DFS product experts, they are always looking for ways to improve the experience of “the sweat!”

    When do the tickets for the “play $50 in MLB contests between 8/23-8/27 and get a $10 NFL ticket” promo go out?
    EDIT: Got it

    The fast draft process for the higher dollar NFL Best Ball tournaments could use improvement. I entered the big $555 contest early in the day, and at that time the draft was 8/12 full (including me).

    Theoretically, the larger the entry fee of a contest, the smaller the pool of potential opponents will be, so it is not unexpected that a $555 draft may start less frequently than a draft with a lower entry fee amount. With that said, we continue to fine-tune our Best Ball contests, including the draft entry experience, which saw multiple enhancements in time for this season. You can expect to see more development in the future – we are not done evolving the drafting experience!

    How about offering drafts that start at certain times, but also a “starts when full” option as well.

    Best Ball drafts begin once the contest fills the required number of entrants. To ensure a fair and consistent playing experience across all drafts, a contest cannot start until exactly 12 players have joined – meaning that contests scheduled to start at a specific time would require cancellation if unfilled.

    The solution is what you have naturally gravitated towards, slow drafts! Offering both fast and slow drafts allows each player the flexibility to take part in drafts according to their own schedule, at the cadence most convenient for them.

    - DraftKings Community Team

  • ifthethunder

    Looks like Madden contest are over (or “on pause” as Adam Kaufman put it). What does this mean for those of us who were pursuing Fantasy Madden Stream Ironman? 80 days is impossible to even get close to, it would appear.

    Also, have some concerns about LoL although I see we’re doing European Masters now. Maybe that will produce enough games along with other region playoffs to reach 70. (If you had told me I’d be playing European farm teams in something called “League of Legends” 2 years ago, I’d have said “What even are you talking about?”)

    P.S. It was Glash, not Kaufman. But there were nine or so common taters on, they all seemed to agree that a pause would happen. I see some contests were eventually listed for today.
    ~

  • panters

    @ifthethunder said...

    Looks like Madden contest are over (or “on pause” as Adam Kaufman put it). What does this mean for those of us who were pursuing Fantasy Madden Stream Ironman? 80 days is impossible to even get close to, it would appear.

    Also, have some concerns about LoL although I see we’re doing European Masters now. Maybe that will produce enough games along with other region playoffs to reach 70. (If you had told me I’d be playing European farm teams in something called “League of Legends” 2 years ago, I’d have said “What even are you talking about?”)
    ~

    I know you’ve probably amassed more crowns than anyone I know so I will ask you:

    Where can I find the CFB Showdown of the Week? I’m interested in trying for the 10k crowns. Thanks Bud.

  • chrisrocks132

    Are all of the best ball NFL contests full for the season already? I haven’t seen a single one open for weeks now.

  • krighton

    Tried to enter best ball on DK and seems Ohio doesn’t allow it via DK even though Underdog does. So Ohio is now allowing their college athletes to get $1 million dollar deals but dragging their feet letting people play certain fantasy sports with certain companies. Must some kind of wording that’s not giving DK the right to let uses play Best Ball.

  • ifthethunder

    @panters said...

    Where can I find the CFB Showdown of the Week? I’m interested in trying for the 10k crowns. Thanks Bud.

    Believe it or not, CFB isn’t one of the things I’m doing. Probably will do CBB again tho.

    As far as CDB Showdown of the Week…I don’t see one specified as that, either. Maybe it’s this? Best ask DK directly. Don’t know if you’ll get an answer on here in time.

    https://www.draftkings.com/draft/contest/112335230
    ~

  • panters

    @ifthethunder said...

    Believe it or not, CFB isn’t one of the things I’m doing. Probably will do CBB again tho.

    As far as CDB Showdown of the Week…I don’t see one specified as that, either. Maybe it’s this? Best ask DK directly. Don’t know if you’ll get an answer on here in time.

    https://www.draftkings.com/draft/contest/112335230
    ~

    Thanks for the response. It may be a game from another day this week. Good luck to you.

  • livetorace17

    @panters said...

    There is an achievement for CFB just listed called “Weekly Warrior”. How do I find the “Showdown of the Week” contest in which to enter? Thanks.

    Came here to ask this too @draftkings_cm

  • nimbusrogue

    I reached out to DK support and got this reply in regards to the CFB Weekly Warrior achievement.

    Thanks for reaching out to DraftKings! Happy to help with this contest question!

    To find the “Showdown of the Week” contest simply navigate to the CFB lobby and in the search bar on the left-hand side you can search “Showdown of the Week” and the corresponding contest should pop up!

    I have done the heavy lifting for you and linked this weeks Showdown of the Week here: https://www.draftkings.com/lobby#/CFB/0/All

    The entry fee is $10 which is standard for these kinds of contests usually you will find the entry fee to be between $10-$15.

    Hope this helps and please be sure to reach back out with any additional questions you may have.

  • depalma13

    @DraftKings_CM said...

    Research has shown that many of our customers play contests to sweat out a win that is substantial compared to their investment. With that said, we shared your request with our DFS product experts, they are always looking for ways to improve the experience of “the sweat!”

    Thanks.

    Maybe just offer an option button.

    Cash line or first.

  • joephoto

    I’m used to making a large deposit with a “DK Deposit Bonus offer” every September prior to NFL kickoff it seems.
    Not this year ? I’m waiting.

  • tshank

    Your app is a joke. I’m in Michigan and it won’t let me GIVE you business. Says I’m not in a state that allows betting – and I am in Michigan – it IS allowed here. Thumbs down to Draft Kings, I’m sticking with FanDuel.

  • Smallchimp

    @joephoto said...

    I’m used to making a large deposit with a “DK Deposit Bonus offer” every September prior to NFL kickoff it seems.
    Not this year ? I’m waiting.

    Feels like a bread and butter promotion, but I hadn’t even noticed it wasn’t around until you mentioned it. I already have more skin in the game for week 1 than I wanted, but a deposit bonus would be a solid motivator to double down

  • TheShaman43

    NFL Achievements question:

    The Die-Hard Fan achievement is “Play $1+ in Showdown entries for the same NFL team each week for 17 weeks from 9/9/21-2/13/22”. Is it possible to earn this achievement with multiple NFL teams or is this achievement capped at a single award?

  • Smallchimp

    We getting Tiers for NFL this season or no? Personally, I love the format and would be really bummed to see it go.

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