INDUSTRY FORUM

Comments

  • DraftKings_CM

    • DraftKings Representative

    On behalf of DraftKings, we are proud to announce our newly created Community team. Our group was formed to listen, engage, and advocate for the player community at large while championing our industry leading commitment to a world class game experience. We are here to represent your feedback inside the walls of DraftKings, because your ideas can help us deliver an increasingly better experience for all players. You can read our introductory post here: https://rotogrinders.com/threads/draftkings-cm-is-now-on-rotogrinders-2496208

    Now it’s your chance – what would you like to know? Do you have a suggestion you would like to share? We will do our best to answer all honest and respectful questions you post in this thread, in turn we hope to help players like you have a better understanding of how the world’s largest fantasy sports ecosystem works. Please allow us some time before responding to your questions and comments, you deserve well thought out answers – and that takes time.

    - DraftKings Community Team

  • Baseballshark2019

    Hello, i am a longtime draftkings player ans im having problems reaching support for 5 days. When i click on contact us it keeps loading and flashing xxxx has allready been taken user is invalid. I am not having problems with my dfs account or sportsbook account. Im just having problem sending a question to support from inside my account. The question was about the change in clock timer but i am more concerned about if i do have a problem why cant i contact support?

  • goduke9

    Question on daily missions. Historically, once I completed missions every day for 3-4 weeks, the value of the missions would bump up (ex. from $1 each day with $3 every third day to $3 a day with $5 every third day) with the crown reward increasing in value. About a month ago, my daily missions went to a repeating pattern of $0.25 (10 crowns), $1 (15 crowns) and $1 (30 crowns). Even though I have completed missions every day for over a month, it has stayed at these values. With NFL season approaching and usually putting more skin in the game, I was wondering if the value of the missions would increase or if they will be stuck at these levels going forward.

  • bigez952

    @goduke9 said...

    Question on daily missions. Historically, once I completed missions every day for 3-4 weeks, the value of the missions would bump up (ex. from $1 each day with $3 every third day to $3 a day with $5 every third day) with the crown reward increasing in value. About a month ago, my daily missions went to a repeating pattern of $0.25 (10 crowns), $1 (15 crowns) and $1 (30 crowns). Even though I have completed missions every day for over a month, it has stayed at these values. With NFL season approaching and usually putting more skin in the game, I was wondering if the value of the missions would increase or if they will be stuck at these levels going forward.

    I have been doing the daily missions for years and believe they have nothing do with how many in a row you complete and everything to do with your average buy in. As you start playing higher dollar tournaments the missions go up as well. I usually play $10-$15 entries so I get a combination of missions of $8+ to $20+. It only takes a few days of playing $25 contests before I start seeing $27+ and $33+ ones.

  • Baseballshark2019

    Hello Day 6, of this happening how do you reach support outside of you account? But why is this doing this when i click on get help never did anything like this before. Its doing it on bith the app and pc.

  • DraftKings_CM

    • DraftKings Representative

    Looks like Madden contest are over (or “on pause” as Adam Kaufman put it). What does this mean for those of us who were pursuing Fantasy Madden Stream Ironman? 80 days is impossible to even get close to, it would appear.
    Also, have some concerns about LoL although I see we’re doing European Masters now.

    It’s Thursday Night Football Time Again!

    For those of you who follow along with the Madden Sim live streams, the sim commentators have ended their run. We are no longer offering play-by-play commentator on the streams.

    Although we stopped offering live commentary, Madden and LOL contests continue to run as scheduled!

    Where can I find the CFB Showdown of the Week? I’m interested in trying for the 10k crowns.

    Came here to ask this too @draftkings_cm

    I reached out to DK support and got this reply in regards to the CFB Weekly Warrior achievement.

    Showdown of the week is the contest run for the “marquee” game each Saturday. If you play the marquee showdown contest on Saturdays, you got it covered!

    At the same time we have heard from the community that there is a desire to make locating this contest easier, the team has heard your voices loud and clear. It is on our radar!

    Are all of the best ball NFL contests full for the season already? I haven’t seen a single one open for weeks now.

    Best Ball contests are still available ahead of tonight’s kickoff – BUT you will not be able enter Best Ball contests for tonight past 6:20 EST. Be sure to get in there!! https://www.draftkings.com/lobby#/NFL/50202,50413/All

    Tried to enter best ball on DK and seems Ohio doesn’t allow it

    If a sport isn’t permitted in the jurisdiction where you are currently physically located, you won’t be able to enter a contest for that sport. If you are in a jurisdiction where a sport is restricted, you’ll see a pop-up message when you open the draft page for the contest.

    https://help.draftkings.com/hc/en-us/articles/4405230072979

    I’m used to making a large deposit with a “DK Deposit Bonus offer” every September prior to NFL kickoff it seems.

    Feels like a bread and butter promotion, but I hadn’t even noticed it wasn’t around until you mentioned it. I already have more skin in the game for week 1 than I wanted, but a deposit bonus would be a solid motivator to double down

    We have many promos ready to help ring in the new football year! Here are a couple examples linked below:

    NFL Week One Countdown
    https://www.draftkings.com/2021-nfl-week-one-countdown

    Wild Cards
    https://www.draftkings.com/2021-nfl-wild-cards

    Promos Page
    https://www.draftkings.com/promotions

    I’m in Michigan and it won’t let me GIVE you business.

    DraftKings is required to determine the location of your computer while using our services, this is necessary to participate in DraftKings Daily Fantasy contests or place wagers in the DraftKings Sportsbook or Casino in authorized states.

    The following Help Center articles may help solve geolocation issues. For additional guidance, please contact sportsbook@draftkings.com. Our trusted and well-trained team members that specialize in the needs of Sportsbook and Casino players are standing by to assist you.

    Android
    https://help.draftkings.com/hc/en-us/articles/4403920074387-Why-can-t-DraftKings-detect-my-location-while-using-my-Android-Mobile-Device-

    iOS
    https://help.draftkings.com/hc/en-us/articles/4405236821267-Why-can-t-DraftKings-detect-my-location-while-using-my-iOS-Mobile-Device-

    Web
    https://help.draftkings.com/hc/en-us/articles/4403920029843-Why-can-t-DraftKings-detect-my-location-while-using-a-Web-Browser-

    The Die-Hard Fan achievement is “Play $1+ in Showdown entries for the same NFL team each week for 17 weeks from 9/9/21-2/13/22”. Is it possible to earn this achievement with multiple NFL teams or is this achievement capped at a single award?

    The Die-Hard Fan achievement can be completed for just one team this season. Who’s your ride or die?

    We getting Tiers for NFL this season or no?

    Tiers contests are available now! Football is here!!! https://www.draftkings.com/lobby#/NFL/55986/All

    Hello, i am a longtime draftkings player ans im having problems reaching support for 5 days.

    We’re sorry to hear about this experience and would like to get it resolved ASAP. Please email support@draftkings.com and ask to speak with Steven. If you can attach a screenshot of what you’re seeing while trying to contact us in the Support Center, that will help to speed up the debugging process.

    I have been doing the daily missions for years and believe they have nothing do with how many in a row you complete and everything to do with your average buy in.

    Missions are constantly learning to determine the optimal experience over time. From the outside, this may appear to be chaotic sometimes or slow to adjust at other times. Rest assured, this is an expected part of the Missions experience, our systems learn this way. It allows or process to continue to adapt and evolve.

    - DraftKings Community Team

  • Supersharpie

    When is DK launching NBA Best Ball contests?

  • FuzzyOzzy

    NM

  • wolfjb1

    What am I supposed to do in future situations like this? I entered a lot of $1 H2Hs on the DK app for the Sunday main slate. After entering a few dozen, I kept getting a notification saying that I’m unable to enter more. It said “You have entered the maximum number of games allowed for this sport, buy-in amount, and start/end time.”

    I signed in and signed out, etc., and immediately emailed support asking if I was supposed to be getting this message. Support responded to me on Monday with an auto generated email telling me that I have no restrictions on my account. (I was able to enter $2 H2Hs, and other contests, so the only restriction is on entering $1 H2Hs).

    Why did this happen and – even though you told me I don’t have restrictions on my account – why do I have restrictions on my account?

    (My DK and RG usernames are the same)

  • bigez952

    @wolfjb1 said...

    What am I supposed to do in future situations like this? I entered a lot of $1 H2Hs on the DK app for the Sunday main slate. After entering a few dozen, I kept getting a notification saying that I’m unable to enter more. It said “You have entered the maximum number of games allowed for this sport, buy-in amount, and start/end time.”

    I signed in and signed out, etc., and immediately emailed support asking if I was supposed to be getting this message. Support responded to me on Monday with an auto generated email telling me that I have no restrictions on my account. (I was able to enter $2 H2Hs, and other contests, so the only restriction is on entering $1 H2Hs).

    Why did this happen and – even though you told me I don’t have restrictions on my account – why do I have restrictions on my account?

    (My DK and RG usernames are the same)

    Unless the rules have recently changed DK only allows you to enter 50 H2H’s on each buy in level. I remember that from my MLB cash game days where my first $50 went to $1 games and then if I wanted more I moved into $2 ones. It has been a few years since I played H2H but that is way it used to be at least.

  • wolfjb1

    @bigez952 said...

    Unless the rules have recently changed DK only allows you to enter 50 H2H’s on each buy in level. I remember that from my MLB cash game days where my first $50 went to $1 games and then if I wanted more I moved into $2 ones. It has been a few years since I played H2H but that is way it used to be at least.

    That’s interesting. Didn’t know that. I guess that explains why I got the limit. You’d think DK Support could have told me that instead of sending a generic email that showed that they didn’t even read my message (I assume the bot found the word “restricted” and auto-generated the response)!

  • nizzle365

    I think the point was missed in regards to the LOL question. Currently you need 70 to reach the Ironman, however I don’t think its reachable as there are only 2-3 EU Masters slates left. I’m currently at 64 (+3 would give me 67). I may have missed a slate or two, but I’m pretty sure I have played every one.

    So I think the question was are other LOL slates going to be added (don’t think there is much left with Worlds starting in OCT) or are you going to bring down the 70 number (like you did with CSGO).

  • DraftKings_CM

    • DraftKings Representative

    When is DK launching NBA Best Ball contests?

    NBA Best Ball drafts are here! You can find them in the lobby by following this link https://www.draftkings.com/lobby#/NBA/55785,55807/All

    I entered a lot of $1 H2Hs on the DK app for the Sunday main slate. After entering a few dozen, I kept getting a notification saying that I’m unable to enter more. It said “You have entered the maximum number of games allowed for this sport, buy-in amount, and start/end time.”

    Unless the rules have recently changed DK only allows you to enter 50 H2H’s on each buy in level.

    What you describe is one of the policies within the DraftKings Player First Initiative.

    Players can enter no more than 50 Single Entry contests that are Non-Guaranteed in the same sport, entry fee, and start/end time at $1, $2, $3, $5, or $10 amounts.

    As bigez952 mentioned, players can enter 50 $1 Single Entry contests that are Non-Guaranteed and then enter another 50 Single Entry contests that are Non-Guaranteed at the $2 entry fee amount. Once that occurs, they will not be permitted to reserve more than 50 Single Entry, Non-Guaranteed contests at any specific entry fee amount.

    Our PFI policy has been around for a long time, it’s not new – but as always we are open to suggestions for evolution!

    https://www.draftkings.com/player-first

    Currently you need 70 to reach the Ironman, however I don’t think its reachable as there are only 2-3 EU Masters slates left.

    DraftKings has your back, when midseason schedule changes occur, you can count on our achievements to update accordingly. On that note, the Fantasy LOL Ironman now requires 64 days to complete!

    - DraftKings Community Team

  • siddom

    when is draftkings posting regular NBA contests (gpps, cash etc NOT bestball)

  • DraftKings_CM

    • DraftKings Representative

    @siddom said...

    when is draftkings posting regular NBA contests (gpps, cash etc NOT bestball)

    We don’t announce our timelines or plans in advance, when contests are live we go go go!

    - DraftKings Community Team

  • bigez952

    I have a question on the “All Day Affair” NFL achievement where you get credited for playing 3 distinct start times. The top achievement is 50 days but since Sunday is the only day with 3 different times available there is no way to get close to that. If you add in Thanksgiving and the playoffs maybe you can get to somewhere in the 20-25 range. Is this one going to be updated to be more realistic or am I missing something with the schedule this season that makes 50 days possible.

  • Mheff31

    How about some $5 and $17 wildcat qualifiers on some showdown and afternoon slates. As a lower stakes player I enjoy chasing these tickets. They would always fill last year.

  • rolentx

    Question about being asked to verify after requesting a withdrawal on DK Sportsbook. My old man recently retired and moved back to Illinois. He got into using the app and had a very good past week. He went to withdrawal from the Sportsbook for the first time and was asked to verify more info for tax purposes. (He had done the same before on regular DK for a withdrawal with zero issues.)

    Now he can sign into regular DK just fine and see his winnings but he’s locked out of making bets on the Sportsbook while all of that goes through. He’s been unable to get ahold of customer support for the past 24 hours even though support is advertised as being 24/7. How long does it normally take in a instance like this before he can bet again? (I’m assuming the hold up is because he just recently changed his address from the one that was originally on file on DK over the past few weeks.)

  • BlacknBlue

    It’s great that you are doing Best Ball for the NBA. I’ve been hoping you would do it for hockey for a while. Any possibility NHL gets Best Ball this year?

  • SkateFiend

    I’m disappointed that DK decided not to bring short slate contests for MLB. I had some success with this format with Japanese baseball. Lineups were easy to construct and offered some flexibility. Will they return next season?

  • tvegas40

    Can you tell me where I can find how many total teams are entered in a best ball tournament please? For instance the $20 week 2-17 tournament. It’s shows obviously my 12 team league but I can’t find total over all entries. Also interested in $5 week 3-17-
    Thanks

  • wolfjb1

    @tvegas40 said...

    Can you tell me where I can find how many total teams are entered in a best ball tournament please? For instance the $20 week 2-17 tournament. It’s shows obviously my 12 team league but I can’t find total over all entries. Also interested in $5 week 3-17-
    Thanks

    I don’t work for Drafkings (obviously lol) but this information is not available.

    They’ve been saying ever since they started with Best Ball that they’re working on this or looking into this, or some other vague non-response. The point is, they haven’t made this information available.

    As I see things, it ‘s vital to show the full Best Ball tournament landscape in all instances but they won’t (or can’t) give it to us.

  • DefinitelyMiami

    Why are you running satilites for a Nascar race in 6 months yet you wont put up NBA Opening Day contests yet?

  • joephoto

    After Gaining a few dozen MMA “Captain of the Canvas” Achievement points with Dvalishvili Saturday night,
    I woke up to find DK actually lowered the total I had for weeks ( I WAS 87 of 100) NOW down to 62. An obvious mistake by them.

    I’m sure they’ll correct it soon, as I told them on a busy NFL Sunday AM, curious if this happened to anyone else ?

    EDIT: I just noticed DK messages to my spam folder. Apparently still looking into it a week and a half later.

  • TheShaman43

    @DraftKings_CM said...

    DraftKings Marketplace is only just getting started! This week we have Simone Biles Premier and Signature drops yesterday (8/31) and Thursday (9/2), with a total of 5 drops each day between 3 PM – 7 PM ET. Trading is also available on the secondary market 24/7, this is where the “real action” is for many active Marketplace participants – and is tailor made for those who desire a Drop from an Autograph athlete who did not have the opportunity to purchase in the Primary market, https://marketplace.draftkings.com/listings

    This was in response to a question about whether or not there might ever be variations in the drop times. While I’d love to ‘win’ a drop, I have no problem paying “market value” on the aftermarket for an NFT that I’m particularly interested in.

    Unfortunately, the aftermarket is effectively closed to ‘regular joe’ if we’re not running an automated script or some type of bot. The “market value” is artificially inflated by the same few users running scripts to snap up NFTs at certain prices the moment they are put up for sale. Yes, I could sit at keyboard and mash F5 all night, but even if I get lucky and find a reasonably priced posting it is impossible for a person manually using the app/website to complete multiple transactions in the same second (the transaction logs are there, we can see that users are doing exactly this).

    What is DKs position on automated tools in the NFT market? Do you consider it kosher or is this a violation of DK policy? If the latter, what is DK doing transparently to counter this.

    Unfortunately, not only are these bots manipulating the market but they are also, anecdotally at least, causing both interest and confidence in this market to wane among the ‘regular joe’ type users. For myself, I was certainly interested in the concept on release, but seeing it in practice I have no interest in jumping into the market at this point.

  • siddom

    @DefinitelyMiami said...

    Why are you running satilites for a Nascar race in 6 months yet you wont put up NBA Opening Day contests yet?

    lol.

  • X Unread Thread
  • X Thread with New Replies*
  • *Jumps to your first unread reply

Subforum Index

RotoGrinders.com is the home of the daily fantasy sports community. Our content, rankings, member blogs, promotions and forum discussion all cater to the players that like to create a new fantasy team every day of the week.

If you or someone you know has a gambling problem, crisis counseling and referral services can be accessed by calling 1-800-GAMBLER (1-800-426-2537) (IL). Gambling problem? Call 1-800-GAMBLER (NJ/WV/PA/MI), 1-800-9-WITH-IT (IN), 1-800-522-4700 (CO), 1-800-BETS OFF (IA), 1-888-532-3500 (VA) or call/text TN REDLINE 1-800-889-9789 (TN).