INDUSTRY FORUM

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  • DraftKings_CM

    • DraftKings Representative

    On behalf of DraftKings, we are proud to announce our newly created Community team. Our group was formed to listen, engage, and advocate for the player community at large while championing our industry leading commitment to a world class game experience. We are here to represent your feedback inside the walls of DraftKings, because your ideas can help us deliver an increasingly better experience for all players. You can read our introductory post here: https://rotogrinders.com/threads/draftkings-cm-is-now-on-rotogrinders-2496208

    Now it’s your chance – what would you like to know? Do you have a suggestion you would like to share? We will do our best to answer all honest and respectful questions you post in this thread, in turn we hope to help players like you have a better understanding of how the world’s largest fantasy sports ecosystem works. Please allow us some time before responding to your questions and comments, you deserve well thought out answers – and that takes time.

    - DraftKings Community Team

  • SkateFiend

    @DefinitelyMiami said...

    Yes. It doesnt matter if you use $, DK $, or a ticket to enter it all counts

    thanks

  • Stangs13

    Why are the NHL showdown contests so small? Yesterday the $1 were $2000 and $3000 guaranteed tournaments. Today they are $750 and $1000. There are no other sports playing today and these will easily fill. Already over 1/4th full. Contests this small make it hardly worth it to max enter due to the fact you have to get an entry top 5 to make back what you spent. I know we have a big group on here that would play much more volume if we could get some better tournament.

  • Stangs13

    @jki7p6 said...

    Not sure if this is a blanket player issue but i can not claim Nascar Cup Series Ironman. Already completed 33/33 requirement and double checked claimed to make sure i didnt already.

    Having the same issue. I’m guessing it has something to do with them changing the requirement. I would think it gets fixed shortly.

  • bigez952

    I know the DK rep hasn’t been here for 3 weeks so they may be done responding to questions on here.

    However just in case they still do plan to answer questions what is the reasoning to take away marketplace finality from the DK app? I can only access DK from my phone due to DraftKings being blocked on my laptop due to it being a gambling site. Marketplace.draftkings.com is also a blocked site since its associated with DraftKings.

    The final pre season NFT drop is tomorrow and you cut access off for the ones only able to use the app. Seems like odd timing to do that.

  • jki7p6

    @Stangs13 said...

    Having the same issue. I’m guessing it has something to do with them changing the requirement. I would think it gets fixed shortly.

    Fixed today.

  • Wooden_Bones

    Where is the Marketplace link on the app? I always saw it on the top, but now it’s missing. Is it gone?

  • TheDataDetective

    • Blogger of the Month

    @DraftKings_CM I sent this to you in a private message but am repeating here for others to see. Please ask the dev team to fix the “Available to Withdraw” $ amount in a user’s account screen to only show funds that are cleared for withdrawal (e.g. factoring in deposit and bonus playthrough requirements). My account screen recently showed my full balance as being available to withdraw, but clearly this wasn’t the case as I was reprimanded and my account was restricted when I placed the withdrawal for allegedly not satisfying a deposit bonus’ playthrough requirement. (FWIW this wasn’t the case as the transaction summary in the DK Sportsbook app showed that I placed $52k in wagers since my $2500 deposit…possibly another bug). This is unacceptable, and something that other sites (e.g. BetMGM) are much better at. Please pass this along to the dev team ASAP.

  • bigez952

    @Wooden_Bones said...

    Where is the Marketplace link on the app? I always saw it on the top, but now it’s missing. Is it gone?

    They removed it the day before the final preseason drop due to Apple I guess. So only iPhone users won’t be able to have it.

  • thegeneral391

    will there be NBA Achievements this year? It’s 10/17 already…

  • webbm1

    @thegeneral391 said...

    will there be NBA Achievements this year? It’s 10/17 already…

    100%

  • wolfjb1

    I was in a banned state for a few days and now that I’ve returned, I have fewer days to complete MLB Ironman. How can you justify changing the terms of the achievement after six months, to give me fewer days? Please tell me that, since you changed the terms after 98 % of the season was complete, you will still honor my achievement if I fall one day short.

  • Supersharpie

    @wolfjb1 said...

    I was in a banned state for a few days and now that I’ve returned, I have fewer days to complete MLB Ironman. How can you justify changing the terms of the achievement after six months, to give me fewer days? Please tell me that, since you changed the terms after 98 % of the season was complete, you will still honor my achievement if I fall one day short.

    Send a message to their customer service folks through the app. They are generally good about crediting you the crowns if you made a good faith effort.

  • TheShaman43

    Changing the rules mid-game is a fair point, but this statement is really true. They changed the timeline from through the World Series to through the LCS series, but they also reduced the target from 200 to 193.

    If your time away causes you to miss by one game then you’d still be in the same boat under the previous guidelines, just sitting at 199/200 rather than 192/193.

  • jki7p6

    Last post in forum was 9/17 for op yet logins are current.
    Is thread purpose dead?

  • FuzzyOzzy

    @TheShaman43 said...

    Changing the rules mid-game is a fair point, but this statement is really true. They changed the timeline from through the World Series to through the LCS series, but they also reduced the target from 200 to 193.

    If your time away causes you to miss by one game then you’d still be in the same boat under the previous guidelines, just sitting at 199/200 rather than 192/193.

    Exactly. You had until Nov 2 to complete the old achievement of 200. They shortened it to 10/24/21, and lowered it to 193. BUT, the world series starts on Oct 26, and there are no games on Oct 25th, Oct 28th nor Nov 1. So they shortened the requirement by 7, while only removing 6 game days (assuming a 7 games series). They gave you a day free in the shortening. I played everyday, and I completed 193 I think on Saturday. They are at least 4 games left, plus the 2 since Saturday. That gave you 6 misses, assuming the series end early as possible. You could have has many as 11 missed days if both series go to 7 games. This change they did, did not screw over anyone. That being said, if you contact them, they will probably give it to you anyways, even though your anger is misplaced.

  • mciama2000

    A little concerning the rep has not been on here, for the most part they have done a good job over the years in this thread.

    They might be trying to get ahead and stop responding to this post, as come Nov daily rewards are going away. Can’t wait for all the angry posters to come out of the woodwork on this thread.

  • siddom

    wait so no platinum gold awards on a daily basis starting in nov? why?

  • BigRay

    @mciama2000 said...

    as come Nov daily rewards are going away

    Have you seen the details… I got the email but I thought we were good through November and the new program starts Nov 1st for December. I saw that you can/must redeem all achievements ended, MLB/Golf/NASCAR on Nov. 1st.

  • mciama2000

    @BigRay said...

    Have you seen the details… I got the email but I thought we were good through November and the new program starts Nov 1st for December. I saw that you can/must redeem all achievements ended, MLB/Golf/NASCAR on Nov. 1st.

    Hmm, the email was poorly worded. The way I initially interpreted it was no daily rewards for Nov replaced by new program, which to me can only mean less rewards.

    DFS Daily Rewards will be replaced in November by a new and different rewards program with more expansive features.

    Looking at it again, maybe the daily rewards will be just become monthly rewards?

    Provide you a one-time click-to-claim link to redeem all of your November Daily Rewards in one lump sum beginning November 1st.

  • TheShaman43

    Honestly didn’t even see that…

    After two months without it I was looking forward to getting back into Diamond status for November. It does nicely explain why the MLB rewards (and others I assume, I was only playing MLB over the summer) were cut short.

    I’ll be interested to see what the new program looks like. I have no doubt that it will be:

    • Underwhelming
    • Less valuable than what is currently offered if I took the time to break down the dollar value of the rewards
    • Yet still miles ahead of any programs offered by FD

    The only complaint I’ll offer is that it’d be nice to have this displayed prominently somewhere in the app, promo emails often end up in junk boxes or ignored so I missed this (though I’ll admit, that is entirely my fault). If I look at my Daily Rewards page now it says “November Tier: Diamond”, it’d be nice to see a banner, or something else, signifying that there is an upcoming change. As of this morning, my expectations were daily Diamond rewards like I’d received in the past…you’re right that there are going to be a lot of angry users come Nov. 1 simply because, even when they don’t end up in a junk folder, nobody reads promotional emails.

    Having done the math in the past, I know Diamond Tier has been worth ~$100 so I’ll be interested to how the new system compares…if it’s tier based free-rolls on a weekly/monthly basis (kinda what FD does) or “redeem your crowns for DK swag” I’ll admit to be monumentally disappointed…but not angry: free is free.

  • bigez952

    @mciama2000 said...

    Hmm, the email was poorly worded. The way I initially interpreted it was no daily rewards for Nov replaced by new program, which to me can only mean less rewards.

    Everytime there is an overhaul of the rewards program there always ends up being less value. I am glad I claimed everything I had to get Diamond for this current month since it may be the last time I ever get that type of value for playing everyday.

  • ifthethunder

    @bigez952 said...

    Everytime there is an overhaul of the rewards program there always ends up being less value. I am glad I claimed everything I had to get Diamond for this current month since it may be the last time I ever get that type of value for playing everyday.

    I’ve more than enough for November and December. The “claim it all by November 1” won’t affect me although I usually wait until the next to last day of the month so I only claim what I need (for Diamond). Got a feeling the replacement in December won’t be worth the nearly $50 that it’s been, but we will see.

    P.S. Actually I’m wrong about that. NHL and NFL and soccer are ongoing and I’m doing them too. Oh boy.
    ~

  • joephoto

    @bigez952 said...

    Everytime there is an overhaul of the rewards program there always ends up being less value.

    I guess DK doesn’t feel the competition as much nowadays.
    Probably the first year ever they didn’t offer a Deposit Bonus promo prior to NFL. I always wait, and plan for it.

  • JH822547

    Seems to me that there are new fantasy based sites popping up all the time.

    DK is the only one I can use in the UK but Jock Market, Prize Picks, Monkey Knife Fight etc ?

  • realphipps

    This thread appears to be more of a “voicing out” of consumers now, so I’ll vent a little and see if anyone has any opinions. Let me start with this…

    I’ve played on DK pretty much religiously, NBA & NFL, for a good 7-8 years now, and I’ve never seen a featured contest with no cash prizes, but instead subscriptions to a 3rd party service and only subscriptions as a prize. This is a free contest mind you (more on that) but it really caught my attention, as I (like many of you) always take advantage of the free contests to add a little pocket change to the bankroll. I enter them all! And never have I seen a big GPP setup simply to market a third party provider. It’s a strange (possible) first, and something I wanted to comment on without really adding a conclusion of my own.

    I played pretty high volume, by my standards, through the first four weeks of the season. Including showdowns, I was in well over $100 a week maxing the QA, $1, and $3 20-max, and playing some SEs as well. Approximately 70 lineups a week. Not a big fish, nothing to brag about, but an up in total volume for me by 2x to 2.5x… After four weeks, my rewards amounted to pocket change, and that change wasn’t nearly enough to even buy a can of coke. It was really eye-opening, especially when coupled with the email about upcoming changes in the rewards program. I can drive down the road to Cherokee casino, as a very small fish, and if I drop $400 bucks over 280 games played, I may be completely broke but the casino has furnished me with a drink for their take on my losses. Actually, in past experiences, it’s been a room, a dinner at Paula Dean’s spot in Cherokee, cool things like that so that I’ll go home and tell my friends and post about it on social media. A really cost-effective way of attaining new customers while reminding past customers to come on back.

    Then there is the NFTs, the drops, the marketplace, and the absolutely disheartening normalization of corruption. I won’t get into the details as there’s pages of it in another thread, but I literally withdrew every penny from DK about a week ago and I’m just riding out some winnings from last night’s showdown into the sunset. I have real concerns about security with their platforms, the importance of players like myself in their food chain, and the overall stability of the company to be frank. I went as far as to sell my stock, which is up today if you’re playing the market.

    I want to comment on one last thing…

    There is this built-in security blanket of “free is free” which limits how effectively a consumer can complain about the rewards program, both at DK and the system FD claims to be a rewards program, and yet I find that security blanket to be little more than a paper tiger. It’s total junk in 2021. We’re living in an era where consumers hold more power than what the DFS ecosystem wants to believe.

    The consumer should be demanding more, especially in the face of impending less.

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