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  • DraftKings_CM

    • DraftKings Representative

    On behalf of DraftKings, we are proud to announce our newly created Community team. Our group was formed to listen, engage, and advocate for the player community at large while championing our industry leading commitment to a world class game experience. We are here to represent your feedback inside the walls of DraftKings, because your ideas can help us deliver an increasingly better experience for all players. You can read our introductory post here: https://rotogrinders.com/threads/draftkings-cm-is-now-on-rotogrinders-2496208

    Now it’s your chance – what would you like to know? Do you have a suggestion you would like to share? We will do our best to answer all honest and respectful questions you post in this thread, in turn we hope to help players like you have a better understanding of how the world’s largest fantasy sports ecosystem works. Please allow us some time before responding to your questions and comments, you deserve well thought out answers – and that takes time.

    - DraftKings Community Team

  • wolfjb1

    No that’s not true. I realize my post might not have done a good job of explaining my situation so that’s on me.

    When I posted, if both the ALCS and NLCS had ended up concluding Wednesday October 20 I’d be 8 short with the potential of 7 games at most to play. That was a real possibility: a sweep by the Braves who were up 2-0 when I posted and 4-1 by the Sox who were up 2-1 when I posted.

    In the scenario I was facing, they’d have eliminated the potential for me to make it. Granted, the World Series could end up going less than seven games, which is of course out of DK’s control.

    But the change would have eliminated the chance for me to attain the achievement. And that’s not reasonable.

    The achievements should really only include regular season games, as they’ve done in the past, since the number of postseason games will always be uncertain.

    In any event, because both series will play today (Wednesday) and tomorrow (Thursday), I will hit 193 tomorrow.

  • rgriffin37

    @ifthethunder said...

    I’ve more than enough for November and December. The “claim it all by November 1” won’t affect me although I usually wait until the next to last day of the month so I only claim what I need (for Diamond). Got a feeling the replacement in December won’t be worth the nearly $50 that it’s been, but we will see.

    P.S. Actually I’m wrong about that. NHL and NFL and soccer are ongoing and I’m doing them too. Oh boy.
    ~

    I’m in a similar situation. I claimed enough this month for November diamond status and was planning to claim the MLB Ironman in November for diamond status in December. With that being out the window, I am in limbo with no idea what to expect. It does me zero good to claim the MLB crowns now because it won’t move me up to another tier. I guess I will find out on November 1st if continuing with the achievements I have in progress (EPL, NFL, CFB, NBA & NHL) will be worth my time or not. As others have expressed, I am not optimistic but I would be happy to be wrong.

  • Southie777

    Love that DK just Irish goodbyed. Well-played!!!

  • BigRay

    Yep. Someone from DK could clarify some things for us. Scooby Doo, Where are you?

  • rgriffin37

  • osuryanf

    @rgriffin37 said...

    Love it

  • wolfjb1

    I haven’t received any emails (I do check my spam filter) saying to claim all achievements by 11/1. I have 25,000 crowns that I’m waiting to claim until November so I can reach Diamond for December. Importantly, it says “Rewards will no longer be claimable after 11:59 p.m. ET on December 3, 2021” in the MLB FAQ page. I screenshotted this, in case something goes awry, because you guys are making a good point about it being a clusterf-ck on 11/1. With that said, since I’m aiming for Diamond in December (which I now realize may not exist) so I’ll claim on 11/1 regardless.

  • bigez952

    @wolfjb1 said...

    I haven’t received any emails (I do check my spam filter) saying to claim all achievements by 11/1. I have 25,000 crowns that I’m waiting to claim until November so I can reach Diamond for December. Importantly, it says “Rewards will no longer be claimable after 11:59 p.m. ET on December 3, 2021” in the MLB FAQ page. I screenshotted this, in case something goes awry, because you guys are making a good point about it being a clusterf-ck on 11/1. With that said, since I’m aiming for Diamond in December (which I now realize may not exist) so I’ll claim on 11/1 regardless.

    It is odd that one email came out and there has been nothing since then detailing the upcoming change. Also the app has had nothing at all to even let users who don’t check spam that a change is coming next week. Odd that there isn’t more info by now being only a few days away from 11/1.

    Even when going into the “learn more about rewards” section on the DK app there is nothing showing that a change is less than a week away.

  • wolfjb1

    @bigez952 said...

    Even when going into the “learn more about rewards” section on the DK app there is nothing showing that a change is less than a week away.

    Yes, it’s very odd, especially because the Terms and Conditions and FAQs make no reference to it. And in fact the terms and FAQ contradict the email that some people in this forum received but others (me) didn’t about an 11/1 deadline.

    If they were reconfiguring their program you’d think they’d promote the change as a great thing for players. Even if the change was effectively a devaluation.

  • mciama2000

    @wolfjb1 said...

    Yes, it’s very odd, especially because the Terms and Conditions and FAQs make no reference to it. And in fact the terms and FAQ contradict the email that some people in this forum received but others (me) didn’t about an 11/1 deadline.

    If they were reconfiguring their program you’d think they’d promote the change as a great thing for players. Even if the change was effectively a devaluation.

    Feels like DK is setting up the Friday evening news drop with the fact they haven’t announced anything yet.

  • panters

    By the look of the new rewards tokens, DK is not going to reward loyalty any longer. So now I will honor their loyalty by withdrawing my funds. It’s been an interesting seven years. Damn forgot my 25k tokens I have to waste.

  • jki7p6

    Thread should be locked. Op logs in every day but hasnt open-public responded in a month and a half. Tier chasing has been nerfed and so has this thread for a long time now. Thanks for the service.

  • realphipps

    DK had so much good momentum going for it.

    And then the autumn of 2021 approached and, somehow, a legit business turned into a dog-n-pony show. I was frustrated for a while (daily player since 2015) but, a lot like the plot to The Village, the ending was so disappointing that it made for a good laugh.

  • ifthethunder

    @bigez952 said...

    Even when going into the “learn more about rewards” section on the DK app there is nothing showing that a change is less than a week away.

    I see “0/100 to Bronze” this morning, so that’s the usual first day of the month. A flat $2 / day is a change, although not necessarily negative (total Diamond for October was $63, but I think I’ve also seen it under $60). I have 35,000 to claim just for MLB, I’ll take 25,000 now and see what happens.
    ~

  • rgriffin37

    The way things are set up this morning does not jive with their email that said daily rewards are being replaced and we would have a one click option to claim so November rewards at once. I think it’s possible the current setup is some kind of placeholder and they haven’t actually launched the new program yet. We shall see though.

    Also, I do agree that this thread should be locked if they they don’t come back to post another update this week. The thread is pointless otherwise.

  • realphipps

    Should the thread really be locked though? They’re afraid to answer questions so give them a break?

    They’ve got a million ways of communicating how great they are. Can the consumers have an outlet to question those questionable communications?

  • ifthethunder

    @rgriffin37 said...

    Also, I do agree that this thread should be locked if they they don’t come back to post another update this week. The thread is pointless otherwise.

    I never saw the email, if not for this thread I would be blissfully unaware and hoarding my crowns until I absolutely have to take them via the ’30 days after rewards period ends’ deal like usual.

    If I see tomorrow I have Diamond for December, I’ll post it. Maybe that email was just running something up the flag pole to see if anyone salutes and no one did?
    ~

  • rgriffin37

    @ifthethunder said...

    I never saw the email, if not for this thread I would be blissfully unaware and hoarding my crowns until I absolutely have to take them via the ’30 days after rewards period ends’ deal like usual.

    If I see tomorrow I have Diamond for December, I’ll post it. Maybe that email was just running something up the flag pole to see if anyone salutes and no one did?
    ~

    This is the email text:

    “In November, DraftKings will launch a new rewards program that offers exciting perks, more ways to use Crowns, and rewards your play across all our products. Stay tuned for details, coming next month.

    While we are excited to share the full details of this new program in November, we want to keep players who are engaged with our current DFS rewards program informed about what to expect in the near future so you can continue to maximize your rewards:

    Earning Crowns, including those you’ve earned this year, will continue to be the driver behind rewards status. And the value of Crowns will not change.
    DFS Achievements – including the Ironman achievement – will remain part of the program and as important as ever to maximizing your rewards.
    Missions will also continue to be a rewards feature.
    DFS Daily Rewards will be replaced in November by a new and different rewards program with more expansive features.
    We understand how your play drives toward the Daily Rewards status you expect each month. To make sure you fully realize the rewards you are earning toward for November, we will:

    Provide you a one-time click-to-claim link to redeem all of your November Daily Rewards in one lump sum beginning November 1st.
    Shorten MLB and NAS Achievements (now ending 10/24) targets so you can claim those Crowns to contribute to your November Daily Rewards payout tier.
    For more information about these changes, visit our FAQ HERE. If you have additional questions about your status, please reach out.

    Thank you for your continued support of DraftKings.
    DraftKings Customer Experience Team”

  • joephoto

    @DraftKings_CM said...

    On behalf of DraftKings, we are proud to announce our newly created Community team. Our group was formed to listen, engage, and advocate for the player community at large

    Newly created Community team must have been fired. Or deemed unnecessary.

  • ifthethunder

    @rgriffin37 said...

    Provide you a one-time click-to-claim link to redeem all of your November Daily Rewards in one lump sum beginning November 1st.

    Thanks!

    “beginning November 1st” seems to be the key phrase. So you don’t need to do it today or else lose them.

    But there won’t be Diamond Daily rewards in December. We will all have to wait to see how ‘new, different and more expansive’ the replacement rewards program is.
    ~

  • DefinitelyMiami

    I also never recieved the email so I had no idea things were changing until I read this thread. DK is usually fair so I’ll hope for the best

  • Tapindouble

    Think people are reading it wrong.

    One time click to claim on 11/1 was for people who had earned enough crowns in October to claim the November prizes all on one day.

    That’s the position I am in. I finished MLB Iron Man a few weeks ago and claimed the 25k crowns [for] November [rewards], so woke up today in Diamond and expected to be able to claim the entire month’s monetary value with one click (as their email states). I’m not able to do that as far as I can tell which is why I came here haha. Haven’t seen any info on how or where to do this

  • wolfjb1

    Don’t lock this thread. The DK team is reading it.

    I received an email in response to my comment here.

    By the way, the daily rewards option showed on the app this morning and is now gone. Seems like they are rolling this out throughout the day today.

  • DefinitelyMiami

    Daily Rewards button now gone from the desktop

  • BigRay

    @DefinitelyMiami said...

    Daily Rewards button now gone from the desktop

    Yep

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