INDUSTRY FORUM

  • DraftKings_CM

    • DraftKings Representative

    On behalf of DraftKings, we are proud to announce our newly created Community team. Our group was formed to listen, engage, and advocate for the player community at large while championing our industry leading commitment to a world class game experience. We are here to represent your feedback inside the walls of DraftKings, because your ideas can help us deliver an increasingly better experience for all players. You can read our introductory post here: https://rotogrinders.com/threads/draftkings-cm-is-now-on-rotogrinders-2496208

    Now it’s your chance – what would you like to know? Do you have a suggestion you would like to share? We will do our best to answer all honest and respectful questions you post in this thread, in turn we hope to help players like you have a better understanding of how the world’s largest fantasy sports ecosystem works. Please allow us some time before responding to your questions and comments, you deserve well thought out answers – and that takes time.

    - DraftKings Community Team

  • SkateFiend

    Only two years ago it was possible to finish ironman by playing a dime contest per sports every day.

    DK rewards were VERY generous. None of the competition offered anything close. When I finished iron man for NBA and NHL earlier this year, I had enough crowns to play the entire year for free if I played only handful of coin games a day. I assume some internal stats and or pandemic realities forced DK to make the change.

    All good things come to an end. Maybe the new system will be just as good as the one it replaces. I doubt it. Personally I would be happy to give up NBA ironman, if it came to that.

  • hammer74

    DK do the right Thing!!!!

  • mnstone14

    @SkateFiend said...

    Only two years ago it was possible to finish ironman by playing a dime contest per sports every day.

    DK rewards were VERY generous. None of the competition offered anything close. When I finished iron man for NBA and NHL earlier this year, I had enough crowns to play the entire year for free if I played only handful of coin games a day. I assume some internal stats and or pandemic realities forced DK to make the change.

    All good things come to an end. Maybe the new system will be just as good as the one it replaces. I doubt it. Personally I would be happy to give up NBA ironman, if it came to that.

    I absolutely agree with this, DK doesnt have to offer rewards. Its them giving away free money. But if there doing away with it, just communicate better.

  • jimfred82

    • Blogger of the Month

    @rgriffin37 said...

    “Thanks for reaching out to us today and I’m sorry that you have not been given more information about the new rewards program.

    I definitely understand your concern, so I am happy to help!

    In the next couple of days, when this program is officially launched, you will learn more about this program. I definitely understand that many players commit to accomplishing certain Achievements in order to get to the next tier, and I can assure you that you’ll be getting the full extent of the rewards you have been playing for as we aim to make the program’s transition as seamless as possible!

    I wish I had more details for you at this very moment, so I do apologize for that. Don’t worry though, in the next couple of days you will be given all of the necessary information regarding our new rewards program.

    Thank you so much for your patience throughout this change – we really do appreciate it. Please let me know if you have any other questions or concerns in the meantime.”

    This is masterfully vague. Well done, DK!

  • 2Slik

    • Ranked #16

      RG Tiered Ranking

    I did the Ironman challenge considering the Daily Rewards for the following month. This is highly suspect to happen within a few days of the Ironman Achievement being rewarded and now I’m screwed because I didn’t redeem when they overnight changed the rules!!! WTF???

  • DefinitelyMiami

    @2Slik said...

    I did the Ironman challenge considering the Daily Rewards for the following month. This is highly suspect to happen within a few days of the Ironman Achievement being rewarded and now I’m screwed because I didn’t redeem when they overnight changed the rules!!! WTF???

    Same. Lets just see what comes of this though

  • Tapindouble

    Loved the dime requirements for iron man. Miss those days. That was giving away money.

    But the new system isn’t. DK isn’t dumb. They know for one, people will inevitably put more than the $1 in per day on certain days. Two, it’s like $65 plus 25k crowns for upwards of 200 days Of an iron man achievement (which is at minimum $200). They’re making money from people losing that dollar more often than winning and from exposure on the site/app.

    There’s realistically going to be some rewards system. That’s just what companies do to keep business. Whether it’s stamping a card every time you buy a sandwich, or whatever. There’s going to be something so it seems silly to say “there doesn’t need to be any rewards”. Sure, there doesn’t. But it severely hurts their business without them, and realistically there is going to be some system in place to keep people playing every day.

    I’ve been a degenerate long enough to remember being mad when they switched TO doing the daily rewards tier system. There was like a “free roll” at the beginning of each new month depending on your status. People were mad as hell when that went away, me being one of them haha. You could win big money in those, but also $0. So the new system worked out I suppose. That switch was hyped up, with plenty of information sent out leading up to the change. I think the problem this time is the new month has come, daily rewards is OFFICIALLY GONE and there’s nothing new in place. What happens if you unfortunately waited until 11/1 to claim MLB iron man? Now you are out Diamond Status. With nothing to replace it that we know of. Your 200 days were potentially a complete waste. What about people chasing NBA/NHL/etc. Iron Man? Do they just keep putting the dollar in every day until they have an answer? The rewards system is already gone. How long do they just blindly go forth with their achievements hoping a new system will come and be on a level playing field to what they were expecting to earn.

    Again, this deadline has already come and gone. Daily Rewards is CURRENTLY GONE and NOT coming back. To not have the new rewards system ready to go, (let alone have any information about it especially because it isn’t ready) is completely unprofessional imo.

  • FuzzyOzzy

    @mnstone14 said...

    I absolutely agree with this, DK doesnt have to offer rewards. Its them giving away free money. But if there doing away with it, just communicate better.

    Not really free money. It is fake money, with the chance to win real money. None of the rewards (crowns, DK dollars, etc.) can be withdrawn. Plus, you still pay the rake, so the fake money of $1 is at best .90 of fake money. If you win real money, you also aren’t getting the other guys .10. So each $1 fake money is worth .80c real money. Compound this with the fact that if you don’t win, the next guy who got your .80c of fake money, might just bet it again, in which case the .80c of real money gets raked again….and possibly again..etc. Only DK knows the numbers, but the $1 fake money is not even close to costing them $1 of actual money.

  • TheRyanFlaherty

    @2Slik said...

    I did the Ironman challenge considering the Daily Rewards for the following month. This is highly suspect to happen within a few days of the Ironman Achievement being rewarded and now I’m screwed because I didn’t redeem when they overnight changed the rules!!! WTF???

    It sucks, and Dk did a real poor job…

    Having said that, there was an email sent out like a month ago. They cut the daily requirement (or I believe that’s what they said) to allow people to finish on time.
    Speaking for myself, the Ironman was done like a week into the playoffs. I didn’t even play the WS or the LCS’.

    As for the changes in the past. The being able to play a .10 thing was pretty insane. For that reason, I wasn’t all that upset when they changed to a $1. It was certainly something I understood, and still seemed pretty reasonable, considering the rewards.
    My play rest was fueled for a couple years taking advantage of the reward system.
    I will be interested to see what the changes are…I’m hoping for the best, but if it sucks…I’ll try to look at the silver linings that I’ll certainly be spending less time and money making lineups on sports I barely follow.

  • DougFunny

    I finished both pga and mlb ironman bonuses and planned to claim one 25k bonus in October and the other 25k bonus in November so i would get platinum rewards in both months only for them to switch up on me after i completed. This whole thing seems to have screwed me out of 65$ or so after i played on their site everyday.

  • Baseballshark2019

    I have a question to DraftKings and the group. I played enough in October to achieve diamond status for daily rewards in November. The entire reason i played this amount is because of the rake back for daily rewards. If they want discontinue or change the program for December thats fine, but there is a implied contract of October play to earn a November reward. Is there a pay out for November daily rewards because of your October pay. I believe if there is not they would constitute a breech of implied contract. A reasonable person would expect to receive rewards based on play the previous month and a reasonable person would expect 30 days notice prior to cancellation since the rewards are based on play the previous 30 days. Im looking for a payout how do you fond that in your transactions?

  • DefinitelyMiami

    @Baseballshark2019 said...

    Im looking for a payout how do you fond that in your transactions?

    upper right of your dk home page click on down arrow next to your username. Account information then Transaction History on the left

  • ifthethunder

    @Baseballshark2019 said...

    Is there a pay out for November daily rewards because of your October pay.

    There is. There is a link in an email they sent the other day. Click that link and you get paid $65 for Diamond for November. Other people in the last page or 2 said what it what was for Platinum (pretty sure $20 and 1,000 crowns).

    But people are right about December. I played not just for the crowns I claimed (well over 25,000….closer to 55,000 really) expecting $60-ish on the program in place. So that’s gone, we’ll see what comes.

    Bottom line is the bottom line, though. DK doesn’t answer to us, it answers to a higher authority now: Wall Street analysts. Their prize jewel is the sportsbook, now available in most of the states. DFS sports like football are probably very nice for them and help get more people on the platform, but they aren’t a 18.993 billion market cap company without the expectation they will be profitable. (DKNG GAAP estimates for the 2nd quarter are -$0.76 per share.)

    P.S. Charles Scrod says they’re $38.0 billion. Yahoo says 19. Quite the range!
    ~

  • Baseballshark2019

    You ate a little incorrect on this customers are definitely important. Without them your wall street earnings go to 0. Just like my fan duel play went to 0 because they treated the customer like crap. I currently like dkng but would have no problem going back to season long only at the nfbc or nffc if dk took me for granted. By the way nfbc and nffc customer services is unbelievably awesome

  • TheShaman43

    @ifthethunder said...

    Their prize jewel is the sportsbook, now available in most of the states

    If by “in most of the states” you mean 13 then you are correct (ok, 15. I left out NY and MS which are retail only).

    I strongly suspect that the play from the DK side is to incorporate DFS and Sportsbook rewards into a single package. Which is fine, as long as those in states where Sportsbook is not available aren’t losing out. If I see something like “Congratulations on earning 1,500 DK crowns, redeem them for a free $5 bet at our Sportsbook” I’ll be kind of upset seeing as that isn’t available to me**.

    I actually think there’s plenty of value in folding all rewards programs under the DK umbrella into a single one, just make sure that everyone participating has the opportunity to extract the same value.

    **and won’t be for a long, long time. The topic was passed over in this year’s legislative session as “not a high priority” and insider talk has the party that supports it holding the issue back to use as a political cudgel during statewide election season – a cudgel they don’t think they’ll need in the 2022 races. Insider talk is often wrong, but I don’t think I’ll be seeing my state take this up with any seriousness until 2026, despite DK having a sizable corporate presence here.

  • Tapindouble

    Agree. I really only play DK because sports book isn’t available in my state.

    If I had access to a sports book every day, I highly doubt I’d be making LUs again

  • yisman

    @TheShaman43 said...

    I strongly suspect that the play from the DK side is to incorporate DFS and Sportsbook rewards into a single package. Which is fine, as long as those in states where Sportsbook is not available aren’t losing out. If I see something like “Congratulations on earning 1,500 DK crowns, redeem them for a free $5 bet at our Sportsbook” I’ll be kind of upset seeing as that isn’t available to me**.

    They already did this over a year ago.

    Sportsbook/casino earns crowns like DFS play. DFS gets more crowns, though.1 per dollar while casino/sportsbook earn a fraction of that.

    The redemption was never the way you proposed. You don’t get free bets. You can exchange crowns for either DK dollars, contest tickets, or casino credit.

    Either way it works out the same dollar value. For a brief period when they introduced it, you could get more casino credit (on select games) than DK dollars. but that ended pretty quickly.

    Nothing needed to be changed. Everything was already under the same umbrella, with an easy conversion from crowns to DK dollars.

  • DraftKings_CM

    • DraftKings Representative

    Where do we start? Buckle up… this is going to be a long post with lots of replies.

    We understand there may be more questions about what is to come, as components of the legacy program such as Daily Rewards come to end. You have our commitment to share more information as soon as we are able, so you know what to expect when the new Rewards Program rolls out in the coming days.

    Someone from DK could clarify some things for us. Scooby Doo, Where are you?

    We are always available to answer questions!

    The best way to get solutions to any problem or question you may have is by contacting us at https://help.draftkings.com while logged into your account on a web browser, or by selecting the Help Center > Get Help link within any of the DraftKings apps. Our presence of RotoGrinders is a helpful added value to the community, but we cannot provide in-depth support in public forums such as RG.

    With the recent launch of the Help Center, our goal is to route all customer questions through this new portal – this is the best place to get the answers you need. Speaking of how to contact us, this check out this article about the many ways DK provides support to our customers across all products: https://help.draftkings.com/hc/en-us/articles/4405223880339-How-do-I-contact-DraftKings-Customer-Support-

    I haven’t received any emails (I do check my spam filter) saying to claim all achievements.

    Not worry, we got you covered – regardless of the reason nobody will be left behind! Contact support, an agent can help point you in the right direction. https://help.draftkings.com/hc/en-us/requests/new?ticket_form_id=10844

    It is odd that one email came out and there has been nothing since then detailing the upcoming change.

    Our coworkers at DK are doing their best to share the details you need as soon as we are done getting final approvals from external parties (as a gaming company we need to gain alignment with Regulators before we can proceed). On the bright side, we anticipate the details you desire will be available within the week.

    I see “0/100 to Bronze” this morning, so that’s the usual first day of the month.

    DFS Daily Rewards has ended, this change is necessary to pave the way for our brand new Rewards program (with a new name) that has new and more expansive features – coming to you in the next few days.

    October was the last month to earn DFS Daily Rewards.There was a brief window of time when the Daily Rewards page was still visible, but not fully operational. Fixed!

    I think it’s possible the current setup is some kind of placeholder and they haven’t actually launched the new program yet. We shall see though.

    By the way, the daily rewards option showed on the app this morning and is now gone. Seems like they are rolling this out throughout the day today.

    Bingo! Yesterday morning was a transitionary step, more details to come!

    if not for this thread I would be blissfully unaware and hoarding my crowns until I absolutely have to take them via the ’30 days after rewards period ends’ deal like usual.

    Don’t worry, we have a plan for players in your situation. Nobody will be left behind! We know when this occurs, and are happy to make you whole. You earned the rewards, you will get the rewards! Contact us at https://help.draftkings.com/hc/en-us/requests/new?ticket_form_id=10844

    DK is usually fair so I’ll hope for the best

    Our intention is to provide a more expansive rewards program to our customers across all verticals. To accomplish this goal, we will be returning value to customers in the form of Rewards more than ever before.

    One time click to claim on 11/1 was for people who had earned enough crowns in October to claim the November prizes all on one day.
    That’s the position I am in. I finished MLB Iron Man a few weeks ago and claimed the 25k crowns [for] November [rewards], so woke up today in Diamond and expected to be able to claim the entire month’s monetary value with one click (as their email states). I’m not able to do that as far as I can tell which is why I came here
    bq. So where do you claim the rewards now at all?

    Through your October play, you will have earned a status tier for November. That is why we sent everyone an email with a link to redeem all of their November Daily Rewards for the month with the click of a button. You will not have to visit the page each day in November, we took care of that for you with just one click as we transition to the new program.

    Very glad I decided not to chase daily Crowns in NBA.

    Iron Man and all of the other NBA achievements remain intact and will continue to be important to achieving status. To help prepare for the change, we put out this article at the beginning of October: https://help.draftkings.com/hc/en-us/articles/4408059108371-Will-the-upcoming-loyalty-program-change-current-Achievements-

    So … how do you tell what tier you’re on, now that the daily rewards button is gone?

    We sent everyone an email which defines the Status Tier you earned from your play in October, and provides the click to claim link to obtain all of the Daily Rewards you earned during the month of October.

    On the web, the rewards button still has the “notification” light lit, even after starting the daily mission. So I am guessing that the daily claim page is still “there” somewhere.

    Noted! This is a side effect of the transition, as our new pages roll out we anticipate this will change. Sorry for the minor inconvenience!

    This email that is supposedly coming today will dictate a lot about my play going forward on DK. I just want to know so I can decide how to proceed.

    It’s best to think of DraftKings Rewards as multi-faceted consisting of all of the many ways we give back to players. The DFS Daily Rewards component of our rewards system is ending, while other components of our Rewards will remain and in many examples be expanded. Our goal here is to reward more DK customers than ever before.

    Yes. Instead of clicking a reward each day, you can get it all at once. So I got $65 for diamond for November. You can dismiss this feature and still collect everyday if you wish.

    To be clear, the Daily Rewards page is no longer available, therefore you cannot collect everyday anymore. Daily Rewards claiming has ended.

    its magnified by the lack of communication

    We are communicating what we can at this time – hang tight, more details to come! We have nothing but good intentions, we just need a little extra time to finish preparing for the big rollout. DK is a gaming company, there are many moving parts that need to be signed off by external entities first. Technically we are ready to go, but it’s best that we dot the i’s and cross the t’s before we launch. Hang tight, almost there!

    Hopefully the nerf isn’t too hard on a dollar to dollar basis.

    Good news! The equivalent value of Crowns and DK Dollars will remain the same, nothing is changing here.

    I missed the part that “October was the last month to earn Daily Rewards status”. Jesus. That’s like platform altering.
    Realistically that means there’s zero point to missions or achievements. Thank god I decided against chasing NBA Ironman 2 days into the season

    Missions and Achievements will remain hugely valuable in the new and more expansive Rewards program. If you accidentally miss a few days during the transition to the new program, contact us towards the tail end of the Ironman Achievement, we will have your back. Our Achievements team is watching closely, and our goal is a positive experience. So don’t let this small window as we transition get in your way, Achievement earning will still be a big component of earning status!

    Wow this is stupid and bad business for them but super helpful to us users. I don’t have to worry about missing a day of claiming or anything like that. I’ve always wanted that to be an option. But then I realized that isn’t the playbook going forward… DK is just ridding themselves of this system in one clean swoop by replacing it with a brand new annual Status Tier model that still has rewards allocated consistently throughout the year – the new model will be much more convenient than the old requirement to click daily!

    Fixed your post Tapindouble ;-) PS: SPOILER IN BOLD ABOVE!

    Never got an email, but I was only silver status for oct, play mostly NBA and a little NFL, so only a small amount of activity until NBA start, my thought is that those of us with lesser status just got passed over by DK.

    Everyone gets equal love, if you earned Silver Status for the month of November then you deserve 100% of the rewards you earned – no questions asked! Contact our support team, we will help you! https://help.draftkings.com/hc/en-us/requests/new?ticket_form_id=10844

    I would be Diamond thanks to MLB Ironman.

    This is highly suspect to happen within a few days of the Ironman Achievement being rewarded and now I’m screwed because I didn’t redeem when they overnight changed the rules!

    You are not abandoned, your example is precisely why we ended MLB Ironman early and made sure everyone could claim the full value of the Achievement without a penalty – it’s our way of helping players such as yourself transition to the new program. We want you to be able to benefit from the status earned! If you earned IronMan but did not claim the crowns in October, we can adjust your tier. DK’s support team will make sure we leave nobody behind!

    I think the problem this time is the new month has come, daily rewards is OFFICIALLY GONE and there’s nothing new in place. What happens if you unfortunately waited until 11/1 to claim MLB iron man? Now you are out Diamond Status.

    You are right, we acknowledge this confusion stems from the fact that we are delayed a few days delivering the new Rewards program components that will replace DFS Monthly Status Tier. In the big picture this is just a small bump in the road, we are working to get the changes out to you ASAP.

    With that said, your assumption about MLB Iron Man claiming is incorrect – it’s not too late! You earned your status, we will make sure you get to claim the full benefits of that status! Contact us – a DK agent will be happy to review your account and make sure everything is in its rightful place. https://help.draftkings.com/hc/en-us/requests/new?ticket_form_id=10844

    I finished both pga and mlb ironman bonuses and planned to claim one 25k bonus in October and the other 25k bonus in November so i would get platinum rewards in both months only for them to switch up on me after i completed. This whole thing seems to have screwed me out of 65$ or so after i played on their site everyday.

    See above, we got you! <3

    DK doesn’t answer to us, it answers to a higher authority now: Wall Street analysts.

    We are held accountable to our investors, the regulators that oversee our industry, and to our customers. All three are equally important, we cannot function without the love and loyalty of the players, this is precisely why we give back in the form of Rewards!

    I strongly suspect that the play from the DK side is to incorporate DFS and Sportsbook rewards into a single package.

    I actually think there’s plenty of value in folding all rewards programs under the DK umbrella into a single one,

    new and more expansive features – coming to you in the next few days!

    Much love to the Rotogrinders community…. We will be back soon with more details!

    - DraftKings Community Team

  • Baseballshark2019

    Thank You for you attention to detail in your response. This is good public relations and communication

  • SleDwreckerZ

    @osuryanf said...

    My question to Draftkings:

    When will you ban the obvious scripters/bots in the NFT market? It’s not hard to figure out. Several posters have openly pointed out 4-5 in the NFT thread on this site. It’s been weeks since we’ve pointed them out and they still are continuously swiping every mispriced NFT on the market and immediately flipping it for insane profit.

    Is it not illegal to run bots/scripts?

    BUMP

    This is the question I would like the answer to. You stopped responding VERY shortly after this was posted. Much time passed. Then a bunch of questions about the rewards program – which you answered very well I might add. However, you have skirted this question (and MANY similar NFT questions).

    So, there is STILL obvious bot/scripting taking place in the marketplace (there is no way you can dispute this). Is this being resolved, or is the marketplace operating as intended?

  • jki7p6

    Ok welcome back sorta, finally something better than vague feedback on some things. Annual status instead of monthly? I’ll wait and see.

    Also would appreciate feedback on the NFT bot scripting that took place. My interest in that market went from curiosity to high to almost nil very quickly when it was sorted how badly bots dictated market traffic and pricing. Thanks.

  • mnstone14

    @Baseballshark2019 said...

    Thank You for you attention to detail in your response. This is good public relations and communication

    Ill echo this and say thank you for the responses as well.

  • DefinitelyMiami

    DK Support is very helpful but plenty of people had mapped things out so they could wait to claim Nascar or MLB Ironman in early December (within the 30 days of their origional end dates)

  • bigez952

    In addition to the rewards change something in the missions algorithm has changed as well. I play entries $5 to $15 and play every mission that falls in this range. On an average NFL week I can get in 5 entries tied to either a $8+ or $12+ mission. In the last 2 weeks I have only had 1 mission of $12+ and the other 90% has either been $20 or $25+ which I don’t play.

    Maybe the change makes sense as it forces users to play above what they normally play but it a change to reduce awards as without a monthly rewards program I am not increasing my buy ins to chase a few extra crowns worth only a couple bucks.

  • BigRay

    @DraftKings_CM said...

    We are always available to answer questions!

    The best way to get solutions to any problem or question you may have is by contacting us at https://help.draftkings.com while logged into your account on a web browser, or by selecting the Help Center > Get Help link within any of the DraftKings apps. Our presence of RotoGrinders is a helpful added value to the community, but we cannot provide in-depth support in public forums such as RG.

    With the recent launch of the Help Center, our goal is to route all customer questions through this new portal – this is the best place to get the answers you need. Speaking of how to contact us, this check out this article about the many ways DK provides support to our customers across all products: https://help.draftkings.com/hc/en-us/articles/4405223880339-How-do-I-contact-DraftKings-Customer-Support-

    I did not know about a new help center. Thanks for the info. In the past this forum was very helpful for general info. The help center was not. The canned stock answers did not cut it . Hence, this thread was a way to get a better answer than the standard computer generated stock message.

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