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  • DraftKings_CM

    • DraftKings Representative

    On behalf of DraftKings, we are proud to announce our newly created Community team. Our group was formed to listen, engage, and advocate for the player community at large while championing our industry leading commitment to a world class game experience. We are here to represent your feedback inside the walls of DraftKings, because your ideas can help us deliver an increasingly better experience for all players. You can read our introductory post here: https://rotogrinders.com/threads/draftkings-cm-is-now-on-rotogrinders-2496208

    Now it’s your chance – what would you like to know? Do you have a suggestion you would like to share? We will do our best to answer all honest and respectful questions you post in this thread, in turn we hope to help players like you have a better understanding of how the world’s largest fantasy sports ecosystem works. Please allow us some time before responding to your questions and comments, you deserve well thought out answers – and that takes time.

    - DraftKings Community Team

  • DaveNYC

    Are you guys gonna ever fix the verification for the sportsbook? Been trying for weeks now, uploaded all the documents requested and still nothing and no response from support.

  • jayk123

    • 10

      RG Overall Ranking

    • Ranked #11

      RG Tiered Ranking

    • 2020 $1M Prize Winner

    This was my first week playing high volume NFL on DK. During the Sunday slate I was completely unable to get my lineups page to load. I tried unsuccessfully for close to an hour to perform a late swap on a cash lineup that was trending below the cash line going in to the arvo games, using a few different computers, browsers, phones, etc. Couldn’t get it to work.

    Do either the DK reps or anyone else that plays high volume have any advice on how to avoid this issue? NFL was the only sport I was playing, though I was in all the niche slates. Is this unavoidable if you play cashgames on all the slates? Do I need to do everything in Excel? Thanks!

  • DraftKings_CM

    • DraftKings Representative

    Some of us enjoy the SPORTS aspect of DraftKings more than the Full Slate GPP – Computer Science Fair that everyone else is playing. Showdown – Captain mode fills that need perfectly for us sports fans.

    But Showdown – Captain Mode is here to save the day. Good luck on your spreadsheets in that mode for guys who don’t watch sports. I don’t see them ever “solving” that and ruining it completely. I’ll take my 30+ years of watching and playing SPORTS over your spreadsheets and math books all day long on a one game slate.

    What if mtdurham is right? In that case then the hardcore sports fans have an edge. What if mtdurham is wrong? Then the most passionate stats analysts have an edge. Both sides of the argument help to prove that the Showdown contest format is a great game.

    I really hope you’re wrong. Showdown mode is dreadfully boring.

    Showdown is a massive success, it’s safe to assume that the players who are flocking to Showdown games don’t find it boring. Showdown tends to appeal to mobile phone users and people who want to sweat the players in a single game. We also find that a large segment of our users play both Classic and Showdown at the same time. Showdown is the ideal introduction format for new players who have no previous fantasy sports backgrounds. A gateway game for casual players who over time become so ingrained within the DFS space that they become more active, more engaged within the DFS community, and eventually embrace Classic contests as well.

    I much preferred larger “primetime slate” GPPs that were Sunday-Monday, etc., despite the frustration of having to wait for the second day. More games per slate = more fun.

    Showdown and Classic is successfully living side by side, allowing us to provide game options for players who want a multi-game / multi-day experience, as well as for players who want a single game/time efficient experience. We believe this is one of the many reasons why the DFS community of players is continuing to grow year over year on DraftKings. Some players are turned off by having to wait a second day to complete a slate, Showdown makes their experience much better.

    Maybe I’m missing something. So with your description of finding certain entry max…you need to type in the search box…correct? If thats the case then the entry max would need to be described in the title for it to come up. For example if I go to the slate of Sunday NFL @ 1:00 12 games….I type 150 entry in the search box….the only thing that gets filtered is the $0.50 Tiered game 15K mini max…..but you have the $20 game that is 150 max entry not showing up.
    And you do have contests that are not exactly 150 or 20 or 3 entry sometimes on different slates…..for example you have that 105 entry in the $33 Tier 20K to 1st. If I type 105 entry…it does not show up…and even more important…how would I know if it is 105 entries to put in the search box without actually having to click on the contest details and finding out that way…which totally defeats the purpose of a search or filter if you have to look into each contests. I really think a filter added to your section that allows you to look for contests greater than or less than a certain number entry max field would benefit a lot of people and your customer base. What you describe above does not answer or fulfill that question.

    We currently include the max entries within the name of contests that do not have a self imposed limit. 150 Entry Max therefore is not included in the contest nomenclature, but 20 Entry Max is.When we offer a 105 max is not a self imposed limit, it is set by regulations – that is why it is not currently included in contest naming.

    Your feedback is valid, we see your point and have shared your suggestion with our product operations team so they can consider your suggestion.

    Note: The nomenclature for mini-MAX includes [150 Entry Max] because it is an exception to the self imposed limits defined by the Player First Initiative (link)

    Can we stop with the showdown modes. Most of us do not want to lose a tourney/contest because someone lucked into the FB scoring a TD as the captain.
    Some players would argue that the choice of a Captain is an important skill to master, it is not a luck driven decision.

    We have received mostly positive responses about Showdown Captain Mode so far because it adds an extra element of skill with the Captain position while increasing the total number of lineup combinations. This means the Captain position decreases the probability of ties – which was our goal.

    - DraftKings Community Team

  • DraftKings_CM

    • DraftKings Representative

    Are you guys gonna ever fix the verification for the sportsbook? Been trying for weeks now, uploaded all the documents requested and still nothing and no response from support.

    We cannot discuss your account issues in this forum, but a support representative will be happy to help you via secured channels to protect your personal data. We asked our NJ based co-workers who specialise in Sportsbook customer support to contact you after they review your account. Sorry for the inconvenience.

    This was my first week playing high volume NFL on DK. During the Sunday slate I was completely unable to get my lineups page to load. I tried unsuccessfully for close to an hour to perform a late swap on a cash lineup that was trending below the cash line going in to the arvo games, using a few different computers, browsers, phones, etc. Couldn’t get it to work.
    Do either the DK reps or anyone else that plays high volume have any advice on how to avoid this issue? NFL was the only sport I was playing, though I was in all the niche slates. Is this unavoidable if you play cashgames on all the slates? Do I need to do everything in Excel? Thanks!

    We recently posted a workaround for players who enter in a large number of lineups and have problems using the My Lineups Page at https://rotogrinders.com/threads/draftkings-community-what-would-you-like-to-know-2498166?page=39#reply-2647140

    Please try the above suggestion, it should help. In addition, some players recommend using a spreadsheet to define your lineups, then upload the lineups via a .CSV file. Some of our most active players prefer this method, you may find it works better for your needs as well.

    - DraftKings Community Team

  • bigez952

    One feature I think should be consider to greatly enhance the league mode would be allow users to create custom slates instead of being bound to just the ones that also have contests tied to them. I brought in a few friends to Draftkings through the creation of a season long DFS league that I put together and run through the league mode. For this league we all want the Sunday / Monday slate so we can get every game except for Thursday as people seem to have issues getting lineups in mid week but hated not having the SNF and MNF games. So long story short the Sunday / Monday slate was perfect for us and we used that until week 5 or 6 last year when it was stopped being offered a choice which forced us to go into the full week.

    This year we are again starting out with the Sunday / Monday slate but I fear again as the season progresses we will lose this slate like we did last year so it would be nice to always have the option to run it via league mode regardless if there are other contests attached to it. From the outside looking in I would think this wouldn’t be too complicated to do since salaries are already set up for every player for the full week slate. If this can’t be easily done put in a plug to keep the full slate (excluding Thursday) all season instead of just the first few weeks.

  • Unico10

    • 582

      RG Overall Ranking

    • Ranked #87

      RG Tiered Ranking

    Is disappointing that you guys have killed and slaughtered the THU-MON slate to promote the slot machine showdown Thursday game

  • DraftKings_CM

    • DraftKings Representative

    As DK plans out its NHL offerings for the upcoming season, I’d just like to make a plug for there to be one day per week where the $4 20-max entry tournament is the largest GPP of the night. Last season your NHL entrants didn’t actually get to take advantage of your 20-max entry limit, as you only ever offered $5-8 tournaments as your main tournament (when not doing the special $20 or $33 big ones) with 150 max. Based on last season’s numbers, I believe DK could regularly fill a $4 20-max entry tournament for $35-40k on nights with a big slate. Just do that at least once a week and you’ll make a number of your users happy!

    Generally speaking, our contest managers are in agreement. Similar games performed well last October, this is the approach they are considering leading with for NHL this season. It is a game set they believe we might be able to offer as the featured HL once a week. Time will tell, but we agree this is our goal.

    Is disappointing that you guys have killed and slaughtered the THU-MON slate to promote the slot machine showdown Thursday game

    We understand how emotions run hot when someone’s favorite game doesn’t appear to be getting any extra special attention, but the truth is the Thurs-Mon slate did not perform well last year. By the end of last year’s seasons we battled to fill contests with the same guarantee range for a Thurs-Mon 16 game slate, and that was before Showdown even existed.

    There are many theories why the demand for Thursday-Monday Classic sets has waned over the years, here are a few.

    • The Thurs-Mon set locks up money for 5 days, some players want to remain liquid so they can stay in action rather than play just one contest
    • Some player have theorised that a 16 game slate favors the most skillful of all players. *Casual players who believe this theory to be true might shy away from participating in a 16 game NFL slate to avoid “sharks”.
    • In the past Thursday players tend to be higher owned (this may no longer be true, to verify download the .CSV file after the Thurs-Mon set contests are complete)

    The Thurs-Mon set has been depressed for a couple of years now, but for the time being, we’re going to try holding $100K-150K guarantees at low/mid/high entree fee range for these sets. So far this week’s set in pacing slowly, this is one of the many data points we use to predict customer turnout. If the Thurs-Mon sets fill without any concerns, our contest managers will be encouraged to review and consider all available options to further pump up the prize pools. If we have challenges filling these 16 game multi-day sets then they may be encouraged to take counter steps to reach a point of saturation. The customer’s entry fees tell us which direction to go, if they vote with their dollars – we will add more support behind the Thurs-Mon classic set for sure!

    - DraftKings Community Team

  • Zieg30

    @DraftKings_CM said...

    Generally speaking, our contest managers are in agreement. Similar games performed well last October, this is the approach they are considering leading with for NHL this season. It is a game set they believe we might be able to offer as the featured HL once a week. Time will tell, but we agree this is our goal.

    Oh man. That would be fantastic!

    I understand NHL GPPs are already a bit low on the GTD spectrum, and that higher max entries encourage larger GTDs, which is great, so I get why the 20-maxes can’t be every day, but even once a week would be amazing!

    Hope it works out that way!

  • DraftKings_CM

    • DraftKings Representative

    @Zieg30 said...

    Oh man. That would be fantastic!

    I understand NHL GPPs are already a bit low on the GTD spectrum, and that higher max entries encourage larger GTDs, which is great, so I get why the 20-maxes can’t be every day, but even once a week would be amazing!

    Hope it works out that way!

    Time will tell for sure. We still reserve the right to change course as the season progresses if the player adoption that we predict will happen does not occur, but we do suspect that your proposed idea is a strong path to take – lets hope that you are right!

    - DraftKings Community Team

  • hautalak

    @DraftKings_CM said...

    but we do suspect that your proposed idea is a strong path to take – lets hope that you are right!

    I agree any improvement on NHL is great in my book. I would love to see as nice $4 every once in a while! Once it starts pushing up and getting to the 150 max entries, hockey gets a bit less interesting for me with fewer lineups to cover variance as best as possible.

  • hendog

    • 2017 DraftKings FFWC Finalist

    I don’t know if it was ever that popular, but what about the Monday-Thursday slate? Was it just gone week 1 for competing with the Monday-Only slate or is it gone completely? I forget how big the contests were but I found it fun in that it was a quirky cross-week pair of games.

  • DraftKings_CM

    • DraftKings Representative

    @hendog said...

    I don’t know if it was ever that popular, but what about the Monday-Thursday slate? Was it just gone week 1 for competing with the Monday-Only slate or is it gone completely? I forget how big the contests were but I found it fun in that it was a quirky cross-week pair of games.

    It is expected to be back this coming Monday.

    - DraftKings Community Team

  • hendog

    • 2017 DraftKings FFWC Finalist

    Cool, glad to hear it.

  • BIF

    @DraftKings_CM said...

    We have received mostly positive responses about Showdown Captain Mode so far because it adds an extra element of skill with the Captain position while increasing the total number of lineup combinations. This means the Captain position decreases the probability of ties – which was our goal.

    – DraftKings Community Team

    Yah I really appreciated the “decreases the probability of ties” on the Kickoff Thursday night Showdown GPP when I had the nut lineup to win a Million but instead shared it with 53 others for about $25K each. It’s great to win but that lineup was not super chalky and it was still a 54-way split.

    Other lineups were duped hundreds of times, this is still a problem.

    Bring back the huge 2-game Sun-Mon GPPs.

  • manoffewwords

    PGA golf is easily my favorite dfs sport. I wish you could change one thing in scoring. If you have like a 4 way tie for first,all players are given 30 pts.,which greatly distorts the present actual worth of those teams which own them. Could you not wait and give the extra 10 points to winner of tournament. I think we can relate to this better. In other words , during tournament give 20 pts to first,and we would all realize that our players will be awarded this 10 pts. After 72 holes or playoff. Any better ideas ? Apologies if already discussed.

  • Kane04

    For DK NFL achievements how many contest took places after 6:30 that count toward the prime time champ achievement?

  • bigez952

    @manoffewwords said...

    PGA golf is easily my favorite dfs sport. I wish you could change one thing in scoring. If you have like a 4 way tie for first,all players are given 30 pts.,which greatly distorts the present actual worth of those teams which own them. Could you not wait and give the extra 10 points to winner of tournament. I think we can relate to this better. In other words , during tournament give 20 pts to first,and we would all realize that our players will be awarded this 10 pts. After 72 holes or playoff. Any better ideas ? Apologies if already discussed.

    How does this greatly distort the standings? Wouldn’t your idea to hold back 10 points be pretty much the exact opposite of a team that has 2 guys tied for first? One case the team has an extra 10 points they will lose and the other they are 10 points short of what they will end with. Both systems would equally distort the standings so maybe I am confused but I don’t see how this change would do anything.

  • Trappist1

    @BIF said...

    Yah I really appreciated the “decreases the probability of ties” on the Kickoff Thursday night Showdown GPP when I had the nut lineup to win a Million but instead shared it with 53 others for about $25K each. It’s great to win but that lineup was not super chalky and it was still a 54-way split.

    Other lineups were duped hundreds of times, this is still a problem.

    Bring back the huge 2-game Sun-Mon GPPs.

    Think eventually they might have to expand the rooster spot to 7/8 in showdown mode to truly minimize the probability of ties. I do wonder how many line-up’s will the showdown GPP without a tie this NFL season ? From the game optics stand-point seeing line-up’s duped hundreds of times is not that appealing. We play DFS to create unique roosters and see that hit. That simple.

  • waffles2003

    Hey DK, i thought you were going to investigate the silly payouts and change them…

    1st $5,000.00
    2nd $2,000.00
    3rd $1,000.00
    4th $600.00
    5th $400.00
    6th $250.00
    7th $200.00
    8th $150.00
    9th – 10th $100.00

  • WidumBoise

    @DraftKings_CM said...

    Showdown is a massive success, it’s safe to assume that the players who are flocking to Showdown games don’t find it boring. Showdown tends to appeal to mobile phone users and people who want to sweat the players in a single game. We also find that a large segment of our users play both Classic and Showdown at the same time. Showdown is the ideal introduction format for new players who have no previous fantasy sports backgrounds. A gateway game for casual players who over time become so ingrained within the DFS space that they become more active, more engaged within the DFS community, and eventually embrace Classic contests as well.

  • fftomster

    https://de.draftkings.com/lp/2018-ten-kotb

    Is there an overview for all satellites to qualifier? Would be perfect for other tournaments also

  • DraftKings_CM

    • DraftKings Representative

    https://rotogrinders.com/threads/draftkings-community-what-would-you-like-to-know-2498166?page=40

    If you have like a 4 way tie for first,all players are given 30 pts.,which greatly distorts the present actual worth of those teams which own them. Could you not wait and give the extra 10 points to winner of tournament. I think we can relate to this better

    Suggestion from manoffewwords above, and answer from fellow user bigez952 below.

    Wouldn’t your idea to hold back 10 points be pretty much the exact opposite of a team that has 2 guys tied for first? One case the team has an extra 10 points they will lose and the other they are 10 points short of what they will end with. Both systems would equally distort the standings so maybe I am confused but I don’t see how this change would do anything.

    From our perspective, there countless ideas how to improve the game. Not every idea is feasible. Some ideas sound amazing initially, until another player points out a possible flaw that may not have been obvious at first glance. We are always willing to listen to all ideas regardless of the source, and pass forward the ones that have the greatest probability of affecting all players in a positive way.

    Yah I really appreciated the “decreases the probability of ties” on the Kickoff Thursday night Showdown GPP when I had the nut lineup to win a Million but instead shared it with 53 others for about $25K each. It’s great to win but that lineup was not super chalky and it was still a 54-way split.

    Ties are an inherent part of playing Daily Fantasy Sports, they cannot be eliminated – but we do work to discourage them from occurring. We do our best to reduce the probability of ties by creating contests that have scoring systems that encourage uniqueness in lineup creation.

    DraftKings reduced the probability that ties will occur in Showdown contests by adding an extra skill component: the Captain position.

    The Captain position significantly increases the total number of combinations of lineups that are likely to be drafted by our users, which it turn decreases the probability of ties. They might still occur, but ties become less frequent than they would have been without a Captain position.

    PS: We remain open to any and all suggestions how to reduce ties and in turn improve the user experience. If you have an idea, we would love to hear it!

    Hey DK, i thought you were going to investigate the silly payouts and change them…
    1st $5,000.00
    2nd $2,000.00
    3rd $1,000.00
    4th $600.00
    5th $400.00
    6th $250.00
    7th $200.00
    8th $150.00
    9th – 10th $100.00

    Hi Waffles. Which contest are these payouts from? We will be happy to investigate, but we don’t know which contest you are discussing in this post.

    Is there an overview for all satellites to qualifier? Would be perfect for other tournaments also

    All qualifiers and satellites into a qualifier will be posted within the DK Lobby. We do not provide a separate list to announce their availability in advance at this time.

    - DraftKings Community Team

  • mforo60

    Apologies if this has already been asked, but can we expect the NBA stat correction issue to be fixed for the start of the season?

  • ryshack

    Do MLB postseason contests count toward the Big League Achievements? Specifically the Ironman achievement. If I have played 179 days at the end of the regular season, will playing at least one day of post season contests qualify for the level 8 achievement?

  • bigez952

    @ryshack said...

    Do MLB postseason contests count toward the Big League Achievements? Specifically the Ironman achievement. If I have played 179 days at the end of the regular season, will playing at least one day of post season contests qualify for the level 8 achievement?

    Big league achievements are regular season only so they end on September 30th. There are still 17 days left to go so hopefully your sitting at 163 days or more right now. There are 184 possible days to play if you played everyday including the All star game.

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