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  • DraftKings_CM

    • DraftKings Representative

    On behalf of DraftKings, we are proud to announce our newly created Community team. Our group was formed to listen, engage, and advocate for the player community at large while championing our industry leading commitment to a world class game experience. We are here to represent your feedback inside the walls of DraftKings, because your ideas can help us deliver an increasingly better experience for all players. You can read our introductory post here: https://rotogrinders.com/threads/draftkings-cm-is-now-on-rotogrinders-2496208

    Now it’s your chance – what would you like to know? Do you have a suggestion you would like to share? We will do our best to answer all honest and respectful questions you post in this thread, in turn we hope to help players like you have a better understanding of how the world’s largest fantasy sports ecosystem works. Please allow us some time before responding to your questions and comments, you deserve well thought out answers – and that takes time.

    - DraftKings Community Team

  • fluffynuggets

    As the supposed leader in DFS, why do you allow your player cards to be among the worst in the industry?

    While realizing that you outsource them to Rotoworld, so do several other sites; yet your’s consistently are behind, and/or have erroneous data, much more frequently than your competition.

    NBA player cards have no current season data, with three game days in the books. The player cards for CFL are a flat-out joke; one example (of many): check any player for EDM/BC this week, and see how many list their week 3 match-up. Fringe sports (SOC, CFL, LOL, EL, MMA) often have past games omitted (or listed incorrectly); and, sometimes, game logs change from week to week (and, not due to scoring changes). MLB routinely has phantom lines of zeroes (particularly for pitchers), which appear then vanish (seemingly serving only to skew PPG) – an issue with SOC, also.

    Though some “grinders” might enjoy the advantage afforded to them, by instances of false/delayed data; it is inane that a company operating a forum for a data-driven activity consistently fails to provide accurate, timely information from closed contests. Why is it so difficult for DK to provide correct stats, within a reasonable period of time, after slates are closed?

  • DraftKings_CM

    • DraftKings Representative

    Some questions have been kicked around by posters about Golf Achievement awards. I assume that DK has a plan, but we also feel like “red headed step children”. Possibly DK will discount our favorite game in achievements.
    So..a list of possible achievement categories for Golf Achievements.

    Thanks for that list of ideas timusbr, we have gotten a few suggestions for Golf Achievements this month already. This makes us really happy because it further validates that our Achievements system is a great success! We have not yet committed to providing Achievements for Golf, but if we do – our team will certainly give your suggestions some consideration. Appreciated!

    For the NBA achievements does any contest work for the “play almost every day” achievement? Like if one night I want to just throw in a handful of $0.25 gpp entries when its only 2 games is that ok? Or just a small h2h on a showdown night? Or is there a minimum entry level/contest type?

    ALL entries count for the “Basketball Ironman” NBA Achievement, regardless of the price of the entry fee!

    The $8 10 entry max NBA contest tonight was great. I don’t like to enter 150 max contests because I do not like to mass multi entry, nor do I like to enter the $3 or $4 20 max contests because of the payout structure. This contest was the perfect combination. Please do it more often!

    What makes you think that you have to mass multi-entry to play in a contest that allows multi-entry? Each single entry used has the same probability of winning, adjusted by the skillfulness of the entry of course. You have the same probability of winning for each of your entries, no matter if you enter one or 150 (of course your best lineups will have a higher probability and your worst lineups have he lowest probability of your submissions, but we are trying to keep the conversation simple and to the point).

    To clarify, the payout structure is not fixed for our 20 max entry contests, it is constantly being tested and modified whenever we see the need. We suggest you review the prize structures frequently, you may be surprised at what you see – our goal is to provide something for everyone.

    Today’s $33 Line Change has a fantastic payout structure (10% to first, and a little over 10% of that to 10th), while the Two-Man’s lottery style payout isn’t great ($10k to first, $300 to 10th), though it could be worse. I just wanted to note that I’ll be entering the Two-Man despite preferring the Line Change’s payout structure solely because I want to enter more entries than a $33 price point would permit me to enter.
    But that’s not a reflection that I prefer the Two-Man’s more top heavy payout structure, as I don’t.

    The top heavy payout structure attracts a lot of customers, there is a good reason why we utilize it. With that said, we are doing our best to offer a little something for everyone.

    An embarrassing assortment of NHL tourney’s today on a fantastic slate. I understand NBA is back and there is a dude by the name of LeBron playing and there is TNF, but is that the best you can do? The $3 sniper is horrible. Only $1k to first? No forecheck? Entirely disappointed.

    There is a tremendous amount of competitive sports that are vying for the same attention that NHL deserves. 2 days ago we sized the NHL contests that we offered in accordance with many factors including how Thursday performed last week and how the first Thursday of NBA season last season did.

    Don’t worry, we are not ignoring NHL – this is a common issue that occurs at the start of the season each year due to customers whose focus is are stretched across too many sports at once. We are paying close attention to tNHL though, and we will continue to adjust based on demand. As the demand increases, we will do our best to put more focus on NHL. Hockey performed very well last year, and we anticipate the sport will continue to grow in the 18/19 season. You have our commitment!

    As the supposed leader in DFS, why do you allow your player cards to be among the worst in the industry?

    We acknowledge that there is room for improvement. We want you to know that this is an issue that is on our radar and has internal focus. Our hope is to someday make the experience better. calculate our matchups and opponent ranks

    NBA player cards have no current season data, with three game days in the books.

    Our policy is to wait until everyone has played a game before rolling the season over

    - DraftKings Community Team

  • fluffynuggets

    @DraftKings_CM said...

    We acknowledge that there is room for improvement. We want you to know that this is an issue that is on our radar and has internal focus. Our hope is to someday make the experience better. calculate our matchups and opponent ranks

    Our policy is to wait until everyone has played a game before rolling the season over

    Thank you for the response; your engagement in these forums is greatly appreciated. You did, however, leave the main question unanswered: Why is it so difficult for DK to provide correct stats, within a reasonable period of time, after slates are closed?

    In DK’s “playbook” lessons, the following theme is repeated: “This questions is asked quite often: Can you build lineups strictly off the player cards provided by DraftKings? The answer is yes, you actually can.” If stats from completed contests are delayed (or worse, incorrect), it has an extremely negative impact on one’s ability to use player cards to any advantage; thereby making this statement patently false.

    Again, the issues with player cards are much worse for fringe sports; sometimes with results not updated for weeks. There is, truly, no reasonable excuse for the disfunction of some sports’ (CFL, EL and LOL in particular) player cards. While these stats can be obtained from third parties; it would greatly enhance DK’s product to have correct stats (preferably for all DK scoring categories) in a timely manner.

    Perhaps I’m in a minority; but the absence of proper stats (within 24 hours of a game’s completion) has for quite some time, and will continue to be, a frustrating omission. Maybe, some glorious day, DK will see fit to update stats on their player cards when a games stats are deemed final.

  • Zieg30

    @DraftKings_CM said...

    The top heavy payout structure attracts a lot of customers, there is a good reason why we utilize it. With that said, we are doing our best to offer a little something for everyone.

    I (and I hope others) certainly appreciate that you’ve been offering a wider range of contest payout structures and max-entry limits this season for the NHL. Having a $4 forecheck added as a decent sized GPP every so often has been great this season.

    That said, I have a somewhat-goldilocks comment, as although I’m a huge proponent of a flatter payout structure, I’d say you’ve been going too far in the other direction. Today’s main slate $4 forecheck is sitting at 6.67% to first. That’s just too low. 10% should be the minimum considered (with, if I had my way,15% the maximum). Otherwise, it’s great that 10th is 10% of 1st.

  • Gopackgo30

    If this has already been asked, I apologize, but now that DK has late-swap enabled again, is it possible to CSV edit a large number of lineups after the first game of the slate has already started? For example, if my lineup has 6 guys whose games haven’t started yet and 2 who are already in action, can I go into my optimizer and lock in the two guys who are already playing and then re-optimize around them with players from games that haven’t started yet – and then upload the edited CSV to draftkings just like I would leading up to a slate beginning?

  • waffles2003

    Why doesn’t Draftkings include the 8 PM game in it’s night slate? Tomorrow, Monday 22nd of October, your night slate only includes the 830 pm games and not the 8 pm one.

    Having slates with 3 games instead of 2 make them more skills than luck and less chances of similar lineups, please adjust this. thank you

  • Gopackgo30

    I love seeing the $1 and $4 tourneys with the 2X minimum payout structure throughout the various slates that you have, but have noticed that at least 50% of these entry levels lately (for NBA) are just the 1.5X min payout (at least it has seemed this way). It would be great if those contests had that higher min cash rate all the time – if possible.

  • BigRay

    I have 2 questions:

    1. Is DK planning on doing some cross sport survivor contests?

    2. Are they planning on offering AAF games this spring?

    Thank you.

  • Mheff31

    Why did you get rid of the $5 qualifier for the 1M showdown championship this Thursday? At least have a qualifier at a price point less than $75.

    Also, in NHL i realize the FHWC $15 qualifier last night came about a 100 entries from filling but I really hope you keep offering qualifiers at price points at or below $20.

  • redspecial

    @BigRay said...

    1. Is DK planning on doing some cross sport survivor contests?

    I really like BigRay’s idea about the cross sport survivor contests. It’s been awhile since DK did that. Perfect time of year.

  • rannas23

    Will DK ever increase the prize structure in their “Tiers” type contests in the NBA. On Saturday you do have a nice 5k to 1st….although with 5,000 entries you should drop the max entry to like 80-100 (not 150). Thats really the only substantial contests for this type of contests. Have you tried increasing the entry size of the $27-$33 entry contests…on Saturday in the Tiers contests the $27 entry is only 86 field size with a $400 top prize….any hope of increasing those to like a 500-1500 field size with a substantially bigger top prize. I think a lot of your casual players would like these types of contests since you really don’t have to spend a lot of time researching on all the players in that sport. In the NFL this weekend you have a 50K to 1st which is good….but then it drops off dramatically. Your regular players with the bankroll would play and fill the $27-$33 if you had more substantial contests in these types of contests while also catering to the casual players. Any hope of increasing and having more contests options in these “Tiers” types of contests or do they usually not fill up?

    Also, I think DK should make it easy for their players to transfer their bankroll from DFS to sports betting in the future (not just the winning amount you have on your account but allow any of your bankroll to be transferred between the 2 sites). You have a niche in the industry that no sports betting site has which is fantasy sports. You should use that tool to allow your customer base to conveniently play between the two sites when sports betting becomes bigger in the future.

  • DraftKings_CM

    • DraftKings Representative

    Today’s main slate $4 forecheck is sitting at 6.67% to first. That’s just too low. 10% should be the minimum considered

    Hi Zieg30. Would you like to schedule a call to discuss this with us sometime? Send us a DM to coordinate. We would be happy to help explain our thoughts.

    In the meantime, this is a good time to remind everyone that sometimes we will offer insanely flat structures, sometimes they will be flat in a way that the RG community likes it, and other times we will offer structures that provide very sharp payout curves that are very heavy up top. All three types of payout structures exist for a reason as we work hard to provide a balanced ecosystem. We understand that the allocation of the various payout structures we use might look random to those looking in from the outside, but they are actually carefully assigned with a well thought out purpose.

    If this has already been asked, I apologize, but now that DK has late-swap enabled again, is it possible to CSV edit a large number of lineups after the first game of the slate has already started?

    You can bulk edit entries through csv upload after games have started. This is also a popular way to address any latency issues you may encounter with the My Lineups page while we are working on a solution that improves the experience.

    Why doesn’t Draftkings include the 8 PM game in it’s night slate? Tomorrow, Monday 22nd of October, your night slate only includes the 830 pm games and not the 8 pm one.

    Which sport are you referring to? Did you mean to ask about NBA on Tuesday the 23rd?

    - DraftKings Community Team

  • DraftKings_CM

    • DraftKings Representative

    I love seeing the $1 and $4 tourneys with the 2X minimum payout structure throughout the various slates that you have, but have noticed that at least 50% of these entry levels lately (for NBA) are just the 1.5X min payout (at least it has seemed this way). It would be great if those contests had that higher min cash rate all the time – if possible.

    We are aware that many in the RG community prefer a 2X min cash structure, that has not been ignored by our team members at DraftKings. There are times where we use a 2x min-cash, and there are times that we do not – this is by design, our goal is to provide multiple options over a time frame that appeals to the needs of all players collectively. We can assure you that it’s not 50%, but we cannot share the ingredients to our secret sauce ;-)

    I have 2 questions:
    1. Is DK planning on doing some cross sport survivor contests?
    2. Are they planning on offering AAF games this spring?

    We have not announced any plans for a cross sport survivor contest, but that doesn’t mean it won’t happen – everything is always on the table for consideration in the future. Similarly, we haven’t made any statements about AAF.

    Here is a little pro-tip: DK will not announce any new sports until after they are live. That doesn’t mean that we have plans for AAF, we we cannot comment regardless of our intentions to offer games or not.

    Why did you get rid of the $5 qualifier for the 1M showdown championship this Thursday? At least have a qualifier at a price point less than $75.

    Unfortunately some of the qualifiers at $5 have not been filing as consistently as we would have hoped, but we are currently planning on offering at least one $5 price point qualifier once a week, and in fact we offered a $5 qualifier on Sunday and Monday this past week.

    - DraftKings Community Team

  • DraftKings_CM

    • DraftKings Representative

    Have you tried increasing the entry size of the $27-$33 entry contests…on Saturday in the Tiers contests the $27 entry is only 86 field size with a $400 top prize [sic] Any hope of increasing and having more contests options in these “Tiers” types of contests or do they usually not fill up?

    Our customers continue to show us that they love the simplicity of Tiers contest formats, yet the The demand for NHL tiers has been lower than we would have hoped. NBA has shown higher demand from users that we are seeing from NFL, but it is fair to say that NBA tiers hasn’t reached the level of demand that we hope it will someday achieve. As the demand from users increases, and the Tiers contests fill faster, our contest management team will adjust accordingly by providing Tiers GPPs with bigger prize pools. We want the demand to increase just as much as you do – but it takes the interest of the players first, we don’t put the cart before the horse.

    Also, I think DK should make it easy for their players to transfer their bankroll from DFS to sports betting in the future (not just the winning amount you have on your account but allow any of your bankroll to be transferred between the 2 sites). You have a niche in the industry that no sports betting site has which is fantasy sports. You should use that tool to allow your customer base to conveniently play between the two sites when sports betting becomes bigger in the future.

    As the industry matures we will remain mindful of any possible improvements because we aim to have as frictionless of an experience as you want us to provide. We will continue to work to make the experience better, but we also want to set realistic expectations. Our current banking procedures are defined by our payment processor agreements, they are necessary to assure compliance with “KYC” policies and regulations.

    - DraftKings Community Team

  • bstreich9

    Another large NHL slate and another slate of terrible tournaments. Where is the consistent improvement? Why such a small prize pool on the $4? Embarrassing and a huge slap in the face to your customers. Especially when you say you’re working on improving. clearly a stack of lies.

  • bhdevault

    • Lead Moderator

    • Blogger of the Month

    @bstreich9 said...

    clearly a stack of lies.

    You know, what are accusations such as this helping?

    The DK reps take their time to come to the forum and give answers, input and information to us at RG. Attacking them serves no purpose. There were a few years where we had no representatives from any site on the forum due to abusive behavior directed at them.

    Can we ask questions without attacks? I personally would like to keep them around much longer this time. Your entire post could have been worded differently yet still asking the question on why is the NHL tournaments today small for such a large slate.

  • bstreich9

    @bhdevault said...

    You know, what are accusations such as this helping?

    The DK reps take their time to come to the forum and give answers, input and information to us at RG. Attacking them serves no purpose. There were a few years where we had no representatives from any site on the forum due to abusive behavior directed at them.

    Can we ask questions without attacks? I personally would like to keep them around much longer this time. Your entire post could have been worded differently yet still asking the question on why is the NHL tournaments today small for such a large slate.

    Noted. Apologies.

  • hendog

    • 2017 DraftKings FFWC Finalist

    @DraftKings_CM said...

    In the meantime, this is a good time to remind everyone that sometimes we will offer insanely flat structures, sometimes they will be flat in a way that the RG community likes it, and other times we will offer structures that provide very sharp payout curves that are very heavy up top. All three types of payout structures exist for a reason as we work hard to provide a balanced ecosystem. We understand that the allocation of the various payout structures we use might look random to those looking in from the outside, but they are actually carefully assigned with a well thought out purpose.

    Yes, you do offer all three types, but (at least in NFL) almost all of the low buy-in GPPs are the “insanely flat” type, and almost all of the mid-to-high stakes are the “insanely steep” type. Many weeks ago I backed this up with data and you said you would look into, but nothing has changed.

    They are obviously not random, that is not the charge. They are strongly correlated with buy-in level, creating a trapping effect which cannot be good for the ecosystem.

    As a low-stakes MME player this is a very frustrating season. I have won more first-place finishes in large-field low buy-in GPPs than ever before, but I’m still having a down year. Meanwhile I don’t have the bankroll to weather the volatility of the 25-40%-to-first GPPs in the mid stakes, so I’m stuck in this zone.

    There is not much hope either. Simply put, there are no low buy-in GPPs with high enough prizes to make my season profitable. Well, just one, the Play Action, but the 20-entry limit means it’s only a small part of my week. In the past, there were plenty of low-stakes GPPs with top prizes enough to pay for my whole season with one lucky win. I guess I can be profitable if I start winning three or four GPPs a week instead of just one, but that’s not realistic. I’ve been a DK customer for years but unless there are changes this is going to be my last season.

    To be honest, it’s not just you, it’s an industry-wide problem, but this is your thread so I’m focused on DK. I’m sure you have good reasons for your structures and I don’t expect you to change them just to please me. But it’s very clearly not actually about variety and balance, beacuse payout structure is almost entirely determined by buy-in level. That’s not variety at all.

  • GoldenWolf87

    I am happy Tennis has being introduced to Draftkings. I do hope to see bigger prize contest payouts?

  • mtdurham

    Hello, I am trying to grow a daily Private league game and each day I have trouble deciding on how to properly size the contest…

    I don’t want people who want to play getting shut out but I also don’t want the contest to miss filling by 2-3 users and not run at all…

    I don’t understand why the league has to FILL to run… I think if it hits a certain threshhold like 90% of the listed capacity full then it should run.

    I mean if a tournament only has 45 people in it instead of the 50 it was sized for, is that ever affecting your lineup decision?

    I can totally understand if someone sets it up for 200 members and only gets like 16 entries, that is totally different as roster construction would certainly be different under each scenario.

    I think to promote more growth in your private games this would be a great idea to implement if feasible.

    Now that i think about this further i think i remember reading that DK has to guarantee the prize pool it just cant be a % of money entered..so I’m guessing that has something to do with it. Perhaps, there is a way to get creative here…but i cant think of one

  • KindGuy

    Is the mini max $.50 GPP going to run every day of the season for NBA and NFL? I was under the impression that this was supposed to be something that happened occasionally and not every main slate. That appears not to be the case and it’s frustrating as someone who enjoys maxing out the 20 max entry quarter jukebox contests. Having both the $.50 mini max and regular $0.25 run concurrently every day is diluting both prize pools and makes me not want to play either. I think it would be best if you just ran a single huge GPP at either the $0.25 or $0.50 level. For example, tonight I want to play a bunch of entries in a $0.25 contest in either NFL showdown or NBA main slate. But both quarter jukeboxes aren’t as big as I would like and lo and behold there is an annoying $.50 “Mini Max” running side by side! Please consider running the $.50 less often of just combing the two prize pools into one contest. I want to max enter low stakes but still chase big prizes!

  • Colin408

    I would like to know why Draftkings refunds all your credit card deposits instead of putting them on your paypal or giving you an option… Never had this issue on Fanduel or FantasyDraft.

  • bigez952

    @Colin408 said...

    I would like to know why Draftkings refunds all your credit card deposits instead of putting them on your paypal or giving you an option… Never had this issue on Fanduel or FantasyDraft.

    That answer is simple. Refunds don’t have any transaction fee’s associated with them whereas using PayPal charges a transaction fee on businesses. For this reason on DK I only have ever deposited via PayPal so I don’t have to worry about where my cash outs go as everything will go back to my PayPal account regardless if it is a refund or profit.

  • freeannyong

    I have noticed recently that the pay structures in even the single entry and three max have been quite bad. Some you even have to get into the 3rd payout zone to even get 2x which is absurd. I understand this in the massive MME tournaments with top heavy formats but for the single and three max it doesn’t add up. What happened to the 2x min payout tournaments?

  • Boooooourns

    • 2016 DraftKings FHWC Finalist

    Would it be possible to list the live final world champ qualifiers schedule on the promo page with their entry fees? I would love to know when the lower entry fee qualifiers run and put some bankroll aside for them.

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