INDUSTRY FORUM

Comments

  • DraftKings_CM

    • DraftKings Representative

    On behalf of DraftKings, we are proud to announce our newly created Community team. Our group was formed to listen, engage, and advocate for the player community at large while championing our industry leading commitment to a world class game experience. We are here to represent your feedback inside the walls of DraftKings, because your ideas can help us deliver an increasingly better experience for all players. You can read our introductory post here: https://rotogrinders.com/threads/draftkings-cm-is-now-on-rotogrinders-2496208

    Now it’s your chance – what would you like to know? Do you have a suggestion you would like to share? We will do our best to answer all honest and respectful questions you post in this thread, in turn we hope to help players like you have a better understanding of how the world’s largest fantasy sports ecosystem works. Please allow us some time before responding to your questions and comments, you deserve well thought out answers – and that takes time.

    - DraftKings Community Team

  • kujo33

    FD offers a $1 and a $2 single entry tournament for NBA daily with prize pools in the $15k-$20k range. Is this something you would consider?

  • DraftKings_CM

    • DraftKings Representative

    Love the $10 $2 Mill. NFL CONTEST with balanced payout. I do not play the 25-40% to first contests so this is a welcome change for a top level contest. Cudos,hope this becomes the norm. especially for golf starting first of year. 10% for first and 2x min. IMO is idea.

    Glad to hear you are enjoying this payout structure! We have long heard the voices of all DFS players calling for specific payout structures, some of which were flat, while others were top-heavy. We certainly look to appeal to users on both sides of the payout preference divide, which is why we offer some flatter structures such as the 10% up top example you provide, yet we don’t wish to alienate the majority of users that enjoy the top-heavy payouts. That is why we offer both options depending on the situation we are solving for. Although it is not the case for all, we must acknowledge that many DFS enthusiasts are seeking out top heavy life-changing payouts.

    What ever happened to the new NFL DFS “FLASHDRAFT”?

    Product development for our new NFL game, FlashDraft, is in the process of being finalized. Soon you will be able to play our newest game mode, allowing you to draft while watching the game!

    - DraftKings Community Team

  • DraftKings_CM

    • DraftKings Representative

    FD offers a $1 and a $2 single entry tournament for NBA daily with prize pools in the $15k-$20k range. Is this something you would consider?

    If we offer certain contests, we’re then precluded from running contests at similar price points because there is a finite number of players, and a finite number of entries that could be attributed. Our job is to view the entire ecosystem from the top down, across all sports – to provide a balanced approach for the contests we offer.

    For example: If we offer a $20K GPP at $1 or $2 single single entry, then the prize pool of our 20-max entry $1 contests would drop substantially as a side effect.

    That is why we have chosen to offer 20-max $1 entry fee GPPs with a prize pool in the $40K range, while focusing our single-entry contests at price points that are higher, so they do not suffer from shared entry liquidity conflicts.

    We understand that some players, such as yourself, would prefer that we offer lower stakes single entry contests on a regular basis that had bigger prize pools. We hope this post helps to explain our thought process as we continue to strive for balance across the ecosystem.

    DraftKings Community Team

  • mtdurham

    “But, apparently tonight there was a serious lineup sale in both NBA and NHL from the exact same site (which have since posted their very random/never should have won cards). In NHL over 89 from 450 people used the same card on DK tonight for the $5 SE dbl up, I hear it was the same over here.

    I highly suggest everyone take a few mins to get in touch with DK and FD and make sure they know how serious of an issue this was tonight.
    If anybody is looking for the site check the NHL thread from tonight, it’s on the 3rd or 4th (final) page.
    The site isn’t crazy popular or something, but they are very public, so if you care about impartially in DFS you should let DK and FD know you’re not OK with this either.”

    Im just quoting another user here so dont shoot the messenger.

    But Draftkings knows they have been sanctioning lineup selling for quite some time now even though it clearly violates their Terms of Service.

    This is the type of stuff that could result in a class action suit if they knowingly ignore it anymore. It’s statistically impossible that
    this many people play the same lineup every night in multiple sports. My suggestion is to do the right thing here. For the good of everyone including your companies long term viability. If you ban the cheating you will gain customers in the long run. Without question.

    Draftkings needs to step up to the plate and address users concerns on this matter. It’s gone on long enough that frankly they can no longer afford to ignore this matter.

  • mtdurham

    DK representative “We have nothing to hide! Email us for more details we only ask that you dont spoil the surprise for everyone else!”

    That’s your exact response on this forum. When asked about the hidden achievements…

    Okay fine i bit… i emailed support….they stonewalled me… told me i’d find out after i hit level 8….

    I mean really guys? As A DK representative i think you guys do a really good job. I mean that. But if you tell us something specifically that your representatives don’t honor…. how does that make you look?

    I even emailed them your exact quote in the body before i asked… i mean what exactly more can I as a consumer do then that?

    Besides file an empty complaint…

  • scsa1998

    Why are the soccer slates getting smaller and smaller every week

  • Blahaaron

    *About this lineup seller that’s been causing a ruckus,

    They are still on Draft Kings.

    This is their statement

    From what I gather from their statement, they were given a warning not to sell people complete NHL lineups. So they’re selling a core of 6 players and then options to chose from in the last 3. They were not told to stop giving complete lineups for NBA/ other sports like champions league soccer because people are posting their lineups with a shoutout to this lineup seller and a screenshot of their lineups which match the one that the lineup seller played. See here

    But Draft Kings is well aware they’re doing this with nba and soccer because we told them. I guess they don’t care. And this lineup seller hasn’t posted a statement about their nba and soccer services so nothing there has changed. The DK rep on this forum wouldn’t tell me what they told these guys. But I’m apparently supposed to be impressed by whatever they did. Which wasn’t anything.
    I can assume they are protecting their big spenders who every day break their terms of service and make a mockery out of the whole system. This is a scandal that DK does not think is important because they’re allowing it to continue. And they are being secretive by saying “we can’t tell you what we did”. Well no duh! Because you didn’t do anything but give them a pass. Shame on draft kings. If they were small timers you bet your ass they would have been banned a long time a go.
    So do you want to clear the air here DraftKings_CM? Why weren’t these guys banned and why do you allow them to continue this lineup selling in other sports?
    Surely you must understand this isn’t good for the industry, don’t you?

  • DraftKings_CM

    • DraftKings Representative

    Draftkings needs to step up to the plate and address users concerns on this matter. It’s gone on long enough that frankly they can no longer afford to ignore this matter.

    Respectfully, you do not know what actions we have or have not taken – and this is by design. We cannot discuss our enforcement efforts, ever. Frankly, we rarely see banned lineup sellers telling their customers that they can no longer play on DraftKings, do you see why?

    Let’s make it clear that DraftKings does not allow the buying, selling or sharing of lineups. This includes the use of pre-built lineups acquired from 3rd party websites or engaging in the distribution of shared and/or complimentary lineups.

    If you suspect that another user(s) may be engaging in behavior that you feel negatively impacts the integrity of our contests, please contact us at GameIntegrity@DraftKings.com and share any evidence you may have. The evidence should include the name of the player on DraftKings, the contest ID where the evidence was discovered, and the lineup that was shared. Please be aware that a tweet where an alleged lineup seller is promoting his or her unsanctioned service is not necessarily evidence – we need substantial and undeniable proof to take action (account names help a lot!). We have see faked screen captures on twitter, you cannot always believe what you see on the internet. Once substantial evidence is provided, then our team of game security and integrity experts will investigate and take all reasonable claims seriously.

    It’s critical to us at DraftKings that everyone has FUN. That means fairness and integrity of play must be maintained at all times. DraftKings actively monitors and investigates player behavior that may impact the integrity of our fantasy sports contests in order to preserve the safe, fair and competitive nature of our games that you’ve come to know and love. For any conduct that compromises the integrity of our fantasy contests, the company may take disciplinary actions such as a warning, temporary or permanent ban of a player’s account, other account restrictions and/or the seizing of funds. The above is merely a set of examples of the types of behavior that may tend to impact the integrity of our fantasy sports contests, it is not intended to be exhaustive.

    - DraftKings Community Team

  • DraftKings_CM

    • DraftKings Representative

    They are still on Draft Kings.

    We cannot comment on any investigations or actions we have or have not taken. However, unless you know their screen names, then you would have no way of knowing if this was or was not true.

    From what I gather from their statement, they were given a warning not to sell people complete NHL lineups. So they’re selling a core of 6 players and then options to chose from in the last 3. They were not told to stop giving complete lineups for NBA/ other sports like champions league soccer because people are posting their lineups with a shoutout to this lineup seller and a screenshot of their lineups which match the one that the lineup seller played.

    Just because they posted that doesn’t mean it’s something we told them to do or say. DraftKings does not own Twitter, and we have no control over what they post or say. Hint: Lineup sellers are attempting to sell a lie, therefore you shouldn’t be shocked if they lie.

    But Draft Kings is well aware they’re doing this with nba and soccer because we told them.

    We can confirm that an investigation has been started, but we cannot comment further on the investigation, nor can we comment on the results if and when the investigation is complete.

    I guess they don’t care.

    We care very much. We also care about the rights that all users have to privacy and a thorough investigation where the facts speak for themselves. That is why we do not share the results of our investigations. We understand that some people such as yourself might see our policy on this matter as lacking in transparency, but we see ourselves as a protector of our customer’s identities – and we take this responsibility very seriously.

    I can assume they are protecting their big spenders who every day break their terms of service and make a mockery out of the whole system.

    There are a few incorrect facts in this statement. (1) You don’t have knowledge of how much money any user other than yourself “has spent”. (2) We enforce our policies equally. (3) One of the skills required while playing DraftKings Fantasy Sports is the development of your own unique lineup. The use of pre-built lineups acquired from 3rd parties, including the use of shared lineups or distribution of such lineups, is a violation of the DraftKings Community Guidelines and considered a prohibited behavior. We consider the use of pre-built lineups that are shared, purchased, or jointly created to be unskillful and unacceptable group play behavior. The Community Guidelines are a seperate set of policies from our Terms of Use.

    And they are being secretive by saying “we can’t tell you what we did”.

    Once again, we can confirm that an investigation has been started, but we cannot comment further on the investigation, nor can we comment on the results if and when the investigation is complete.

    So do you want to clear the air here DraftKings_CM? Why weren’t these guys banned and why do you allow them to continue this lineup selling in other sports?

    Let’s clear the air by clarifying that there has been no evidence produced that shows that we have or have not taken action. Additionally, it is outside of our power to “stop” anyone from doing anything, human beings have free will. If that occurs, and we have the evidence, then we reserve the right to take appropriate action if they are caught breaking the policies contained within the Community Guidelines.

    Surely you must understand this isn’t good for the industry, don’t you?

    We are glad you brought this up. To the best of my knowledge, only DraftKings’ considers pre-built lineups that are shared, purchased, or jointly created to be unskillful and unacceptable group play behavior. It makes us sad that others don’t follow suit, it would be good for the industry if they did.

    DraftKings Community Guidelines: https://www.draftkings.com/lp/community-guidelines
    DraftKings Fair Play Commitment: https://www.draftkings.com/fairplay-2018

    - DraftKings Community Team

  • DraftKings_CM

    • DraftKings Representative

    “DK representative “We have nothing to hide! Email us for more details we only ask that you dont spoil the surprise for everyone else!”
    That’s your exact response on this forum. When asked about the hidden achievements…
    Okay fine i bit… i emailed support….they stonewalled me… told me i’d find out after i hit level 8….
    I mean really guys? As A DK representative i think you guys do a really good job. I mean that. But if you tell us something specifically that your representatives don’t honor…. how does that make you look?
    I even emailed them your exact quote in the body before i asked… i mean what exactly more can I as a consumer do then that?
    Besides file an empty complaint… \

    The Community Team reviewed the support emails that you were sent, and think our representative gave a very reasonable, logical, and friendly response which is shown below:

    Hi XXXXXX,
    Thanks for reaching out, I’m happy to help.
    Once you achieve that Milestone in the specific category, the Super Milestone will automatically unlock. For example, in the NBA Achievements under the Big Swish category, it states that the Super Milestone is “Milestones 9+ to be revealed after you play 900 paid lineups with at least 250 points”.
    Please let us know if you need anything else.
    After this email was sent, the representative turned to his team lead to get authorisation if to provide more information. The team lead then emailed you a few hours later to provide the full list of all Milestones, including the super milestones you asked along with achievement, level and Crown amount.

    Let’s not make a mountain out of a molehill, we did not “stonewall” you. This was an example of a well-meaning customer support representative providing the information that he knew was authorised to share immediately, in the middle of the night, with the intent of providing more details once a Team Lead became available.

    PS: This is not a question that our customer support team commonly receives – a team leader’s extra oversight is requested in these rare situations to assure that the information you requested is correct.

    - DraftKings Community Team

  • DraftKings_CM

    • DraftKings Representative

    Why are the soccer slates getting smaller and smaller every week
    Unfortunately as the seasons progress and other major sports have gained in popularity, the volume of players that participate in soccer contests has decreased. We refer to many data points including past user activity when forecasting the traffic of each specific sport, that helps us predict the demand for future contests. The demand is what determines the size of the guarantee.

    With that said, we want to see bigger soccer contests as much as you do – that’s our ultimate goal. Our contest managers are constantly looking for situations where we can expand the sport, a sustainable yet larger contest ecosystem for soccer is a win-win for players and DraftKings alike.

    - DraftKings Community Team

  • Blahaaron

    DK says

    “We can confirm that an investigation has been started, but we cannot comment further on the investigation, nor can we comment on the results if and when the investigation is complete.”

    You might be the only multi million dollar company who refuses to be transparent about any occurings. This doesn’t make you look good. As players who are affected by lineup selling, we have a fight in this.

    Also when you refuse to be public about the results of your investigations that discourages people from coming forward when they see the integrity of the game being violated. In effect, you’re doing the opposite of what you claim that DK wants and stands for. Because we don’t see anything being done, so we feel like it was a waste of time. That’s normal human behaviour.
    You work for a gambling company with very shady history, do you seriously believe we are gonna trust your company to be fair and partial? You won’t even tell us the results of investigations that we are personally involved in. That’s shady AF. I don’t care what your reasons are. They are bad reasons. Even Facebook and Twitter will tell us the results of their investigations when we report something. Don’t give me this bullcrap about protecting the identity. Nobody wants you to give peoples personal info out.
    Just tell us what happened and what the end result was.

  • lpdev

    I’d suggest that the process for using crowns to enter a contest be improved. Ideally you could spend the crowns directly to enter a contest instead of having to buy a ticket. My main issue with having to buy the tickets is that it never fails that I can’t find a ticket in the shop for the entry amount that I would like. At the very least you should have all common entry fee amounts available for purchase in the shop.

  • mtdurham

    I think the new change to the Achievements where you can leave them unclaimed for 30 days is great. Good for the players, so thank you for that.

    I do think the NFL Achievement of playing in all 19 millymakers is a little questionable…at first the millymaker was $10….then $20…now it’s $100….. so in order to keep the “all 19 millymakers” streak intact i have to drop $100 this week?

    With NBA starting i barely watch football anymore..thats a little more than i want to throw down on a lineup i doubt will cash lol

  • mtdurham

    @lpdev said...

    I’d suggest that the process for using crowns to enter a contest be improved. Ideally you could spend the crowns directly to enter a contest instead of having to buy a ticket. My main issue with having to buy the tickets is that it never fails that I can’t find a ticket in the shop for the entry amount that I would like. At the very least you should have all common entry fee amounts available for purchase in the shop.

    yeah i had all my $ in play the other night and wanted to play the $15 night turbo…and there was no $15 ticket available….. or if youve ever tried to buy in 20 – $3 tickets or something it’s a giant pain to do so…

    Yours is a great idea

  • mtdurham

    @DraftKings_CM said...

    Draftkings needs to step up to the plate and address users concerns on this matter. It’s gone on long enough that frankly they can no longer afford to ignore this matter.

    Respectfully, you do not know what actions we have or have not taken – and this is by design. We cannot discuss our enforcement efforts, ever. Frankly, we rarely see banned lineup sellers telling their customers that they can no longer play on DraftKings, do you see why?

    Let’s make it clear that DraftKings does not allow the buying, selling or sharing of lineups. This includes the use of pre-built lineups acquired from 3rd party websites or engaging in the distribution of shared and/or complimentary lineups.

    If you suspect that another user(s) may be engaging in behavior that you feel negatively impacts the integrity of our contests, please contact us at GameIntegrity@DraftKings.com and share any evidence you may have. The evidence should include the name of the player on DraftKings, the contest ID where the evidence was discovered, and the lineup that was shared. Please be aware that a tweet where an alleged lineup seller is promoting his or her unsanctioned service is not necessarily evidence – we need substantial and undeniable proof to take action (account names help a lot!). We have see faked screen captures on twitter, you cannot always believe what you see on the internet. Once substantial evidence is provided, then our team of game security and integrity experts will investigate and take all reasonable claims seriously.

    It’s critical to us at DraftKings that everyone has FUN. That means fairness and integrity of play must be maintained at all times. DraftKings actively monitors and investigates player behavior that may impact the integrity of our fantasy sports contests in order to preserve the safe, fair and competitive nature of our games that you’ve come to know and love. For any conduct that compromises the integrity of our fantasy contests, the company may take disciplinary actions such as a warning, temporary or permanent ban of a player’s account, other account restrictions and/or the seizing of funds. The above is merely a set of examples of the types of behavior that may tend to impact the integrity of our fantasy sports contests, it is not intended to be exhaustive.

    - DraftKings Community Team

    i guess i dont understand why its on me to provide names…. there were 91 of 400 entries all with the same lineup…. its tough to act like this is 1-2 bad apples… this is common… its in every double up…. i dont have the time to catch all 20,000 people doing this… DK should be the ones doing so… the fact that they dont has led me just not to play cash at all for the past few months… with the cash games the rules and terms of service are not enforced, plain and simple.

    I realize DK isnt really a neutral party here and its tough for them to ban paying customers, but in the long run its only eroding the userbase. I dont understand how DK can’t see that…

  • mtdurham

    @DraftKings_CM said...

    “DK representative “We have nothing to hide! Email us for more details we only ask that you dont spoil the surprise for everyone else!”
    That’s your exact response on this forum. When asked about the hidden achievements…
    Okay fine i bit… i emailed support….they stonewalled me… told me i’d find out after i hit level 8….
    I mean really guys? As A DK representative i think you guys do a really good job. I mean that. But if you tell us something specifically that your representatives don’t honor…. how does that make you look?
    I even emailed them your exact quote in the body before i asked… i mean what exactly more can I as a consumer do then that?
    Besides file an empty complaint… \

    The Community Team reviewed the support emails that you were sent, and think our representative gave a very reasonable, logical, and friendly response which is shown below:

    Hi XXXXXX,
    Thanks for reaching out, I’m happy to help.
    Once you achieve that Milestone in the specific category, the Super Milestone will automatically unlock. For example, in the NBA Achievements under the Big Swish category, it states that the Super Milestone is “Milestones 9+ to be revealed after you play 900 paid lineups with at least 250 points”.
    Please let us know if you need anything else.
    After this email was sent, the representative turned to his team lead to get authorisation if to provide more information. The team lead then emailed you a few hours later to provide the full list of all Milestones, including the super milestones you asked along with achievement, level and Crown amount.

    Let’s not make a mountain out of a molehill, we did not “stonewall” you. This was an example of a well-meaning customer support representative providing the information that he knew was authorised to share immediately, in the middle of the night, with the intent of providing more details once a Team Lead became available.

    PS: This is not a question that our customer support team commonly receives – a team leader’s extra oversight is requested in these rare situations to assure that the information you requested is correct.

    - DraftKings Community Team

    Fair enough. It just set me off to read that email response right after the double up scandal lol… i quoted that you had said we could get mroe info by emailing them… so i thought they were familiar with that policy

  • DraftKings_CM

    • DraftKings Representative

    I’d suggest that the process for using crowns to enter a contest be improved.

    Would you be surprised to learn that we agree? More details soon!

    I think the new change to the Achievements where you can leave them unclaimed for 30 days is great. Good for the players, so thank you for that.
    I do think the NFL Achievement of playing in all 19 millymakers is a little questionable…at first the millymaker was $10….then $20…now it’s $100….. so in order to keep the “all 19 millymakers” streak intact i have to drop $100 this week?
    With NBA starting i barely watch football anymore..thats a little more than i want to throw down on a lineup i doubt will cash lol

    Our Achievements come in all shapes and sizes. Some are easy to achieve, others are not so easy, and some are reserved for the players who are willing to take the biggest plunge. A little something for everyone.

    The fact that they dont has led me just not to play cash at all for the past few months… with the cash games the rules and terms of service are not enforced, plain and simple.
    I realize DK isnt really a neutral party here and its tough for them to ban paying customers, but in the long run its only eroding the userbase. I dont understand how DK can’t see that…

    Ties are inherent to the game, so before we continue this response let’s be clear that a tie does not mean that someone has broken our Community Guidelines policies. Where we need your help is when you suspect that another user(s) may be engaging in behavior that you feel negatively impacts the integrity of our contests. If you know someone is selling a specific lineup, then we need to know. Some players seem to think we can act as the Twitter police, that is impossible – yet we can perform investigations when users send evidence to us. We need absolute evidence. if there is any doubt at all then we cannot take corrective action. This is a necessary that helps to protect the innocent who have been accused.

    PS: This issue falls under the policies contained within the Community Guidelines, not the Terms of Use.

    I quoted that you had said we could get mroe info by emailing them… so i thought they were familiar with that policy

    The team member was familiar with the policy – but they also need management clearance first for something non-standard in the middle of the night. It’s only logical, the team member did the right thing.

    - DraftKings Community Team

  • waffles2003

    DK, I didn’t stop playing soccer because of the other sports. I stopped player soccer because of your poor payment structures.

  • rexjred1

    When will we have the option to see all the LUs entered and not the filter in the contests?

  • Trappist1

    What happened to NFL Tiers ? The full slate NFL Tiers were the best games in the lobby, fun and challenging. Bring it back. Man of the Match tiers is very watered down and feels like a showdown version for Tiers. I understand you want to broaden your appeal to wide set of fantasy players but dumbing it down is not the way to go. DFS is going the way of bingo and that is not way to retain your loyal customers.

  • hautalak

    • x2

      2021 Blogger of the Month

    @Trappist1 said...

    What happened to NFL Tiers ? The full slate NFL Tiers were the best games in the lobby, fun and challenging. Bring it back. Man of the Match tiers is very watered down and feels like a showdown version for Tiers. I understand you want to broaden your appeal to wide set of fantasy players but dumbing it down is not the way to go. DFS is going the way of bingo and that is not way to retain your loyal customers.

    100% agreed. I feel they’ve done this before (or at least had “Man of the Match”)for whatever reason. It does seem like a way to try and make people put in more lineups. After just looking at tier 1 I do not want to play. GB/ATL no thanks trying to figure that one out…

    Edit: Not to mention how chalky some lineups are going to be with pinning QBs against everybody else for some reason…

  • jgadharf

    @Trappist1 said...

    What happened to NFL Tiers ? The full slate NFL Tiers were the best games in the lobby, fun and challenging. Bring it back. Man of the Match tiers is very watered down and feels like a showdown version for Tiers. I understand you want to broaden your appeal to wide set of fantasy players but dumbing it down is not the way to go. DFS is going the way of bingo and that is not way to retain your loyal customers.

    Agreed – why mess with a good thing in Week 14?

  • mtdurham

    Personally i thought the man of the match thing was kinda cool…. i dont like trying to gamestack in tiers… but i can appreciate their being room for both formats…. will reserve judgment until i get a chance to play a few lineups this week…

    i dont understand why the tiers in general arent more popular… for me its a great way to throw 20 lineups in with minimal effort after ive already researched a slate…. or if something comes up , im working late, or just feeling a little burned out I can throw a few lineups in tiers and know that Im not going to be blindsided by a min priced guy who is starting tonight… tiers evens the playing field significantly for those who dont have time to spend serious time researching that evening or those who are relatively new to a sport or DFS in general…its also a great way to supplement if you’re trying to clear Achievements bonuses

    Id like to see DK commit to tiers a little bit harder.. perhaps put up one big prize pool each week and run some qualifiers to get into it to help support the format and meet the prize pool

  • hautalak

    • x2

      2021 Blogger of the Month

    @mtdurham said...

    Id like to see DK commit to tiers a little bit harder.. perhaps put up one big prize pool each week and run some qualifiers to get into it to help support the format and meet the prize pool

    Wouldn’t mind seeing this either just to see what happens, although it looks like their attention has shifted to showdown because they had a tiers equivalent to the world championship last year I think.

  • X Unread Thread
  • X Thread with New Replies*
  • *Jumps to your first unread reply

Subforum Index

RotoGrinders.com is the home of the daily fantasy sports community. Our content, rankings, member blogs, promotions and forum discussion all cater to the players that like to create a new fantasy team every day of the week.

If you or someone you know has a gambling problem, crisis counseling and referral services can be accessed by calling 1-800-GAMBLER (1-800-426-2537) (IL). Gambling problem? Call 1-800-GAMBLER (NJ/WV/PA/MI), 1-800-9-WITH-IT (IN), 1-800-522-4700 (CO), 1-800-BETS OFF (IA), 1-888-532-3500 (VA) or call/text TN REDLINE 1-800-889-9789 (TN).