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  • DraftKings_CM

    • DraftKings Representative

    On behalf of DraftKings, we are proud to announce our newly created Community team. Our group was formed to listen, engage, and advocate for the player community at large while championing our industry leading commitment to a world class game experience. We are here to represent your feedback inside the walls of DraftKings, because your ideas can help us deliver an increasingly better experience for all players. You can read our introductory post here: https://rotogrinders.com/threads/draftkings-cm-is-now-on-rotogrinders-2496208

    Now it’s your chance – what would you like to know? Do you have a suggestion you would like to share? We will do our best to answer all honest and respectful questions you post in this thread, in turn we hope to help players like you have a better understanding of how the world’s largest fantasy sports ecosystem works. Please allow us some time before responding to your questions and comments, you deserve well thought out answers – and that takes time.

    - DraftKings Community Team

  • DraftKings_CM

    • DraftKings Representative

    I’m pretty bummed myself that I didn’t see the MLB 25k achievement until yesterday, so no way I can hit the 180 days played unfortunately.
    I’ll probably get the PGA one, though that is only 2k crowns vs 25k!

    Please contact support@draftkings.com, we would be happy to discuss your situation and to see if we can meet your expectations. We don’t want to penalize you for a minor miss, we want to see you reach success!

    Your sizing is horrendous for $4 contests this season in MLB. Not even remotely close to what it could be. Every day I sign on hopeful there will be something decent to join and about 75% of the time I’m disappointed this season. The season is long with over 250 slates. What makes you think everyone wants to put in a bunch of $15 lineups everyday, especially in the sport with the most randomness?

    Can you specify your issue with sizing? Specifically, what do you want to see in our $4 contests? From your perspective, how can we improve? Do you think all users would benefit from your suggestions, and if so why?

    The season is long with over 250 slates. What makes you think everyone wants to put in a bunch of $15 lineups everyday, especially in the sport with the most randomness?

    We don’t think that is true, but this is a good time to remind everyone that our contest sizing is determined by predictive analytics. Data tells us what to do, it’s very hard to argue against the facts that data provides. That is also why we frequently test the data points to find the outliers, allowing us to know with greater accuracy if the contests we are designing will be well received.

    Every slate since opening day has been $1.00 150 entry minimax. There hasn’t been a significant solo shot yet and I’m not interested in playing for a $100 top prize in the multiple small ones that get added through the day. Today is even worse with 4 game slates and 150 max. There is big NBA 20 max and-one every day. Minimax was supposed to be an occasional offering. When can we expect a substantial solo shot?

    How would you define as “substantial” for the solo shot? The additional detail will help us find the right answer for you. Keep in mind that single entry contests will rarely have the huge prize pools that an equivalently sized entry fee that a 20-Max contest can generate.

    Minimax is a special category, one that enables users to experience the multi entry sweat once limited to high stakes, now available at a low entry fee. It was never an occasional offering, we always intended mini-MAX to be a regularly featured contest variant.

    And another $1 minimax for tomorrow April 5 for 40k with 3k to first and a 3k solo shot with 150 bucks to first.

    Generally speaking the Solo Shot is designed to have a flatter payout structure that pays more players – this aligns well to the wishes of many (admittedly not all) of our customers that prefer single entry contests. The mini-MAX on the other hand tends to have a sharper payout structure that pays more to first place, but when we use a structure like this it means we will have to pay a smaller percentage of the field.

    Can you explain why there are now suddenly $0.10 tickets in the Platinum rewards? I’ve mentioned this before, but I doubt many who earn Platinum rewards play in quarter contests, much less dime contests.

    Our intention was to point players to our featured $.10 satellites. We are collecting feedback and are meeting with our co-workers in the Daily Rewards team next week so they are aware of your feelings on this topic, perhaps we will try something different next month as we continue to evolve.

    There was a tip a while back that if you message support they will change any ticket rewards you get into crowns if you’d rather have that versus cheap tickets.

    We are willing to expire tickets and replace them with DK Dollars when there is a logical reason, it cannot hurt to ask us – we are here to help assure our users have a great experience while playing on DK!

    I don’t personally want to play MLB. If they’re going to offer $.10 contests for all sports, then that’s something.

    What sports do you want to play? We are beginning to feature more $.10 contests across NBA as well.

    What is the point with the hidden rewards on the daily rewards calendar?

    Hidden rewards aren’t revealed until you log in on that day. They could be anything, and are designed to encourage our users to not want to miss them. It is yet another tool we use to help us encourage players to log in every day.

    - DraftKings Community Team

  • rannas23

    For the NBA daily rewards, I’ve saved up some crowns during the season that I have yet to claim. Since the regular season is coming to an end in the next few weeks, do I have to claim them before the regular season ends or does it go through the playoffs as well? Basically I wasn’t sure how long I had to claim them. Wanted to wait until a month that I had a chance to play more and get to a higher level.

  • DraftKings_CM

    • DraftKings Representative

    @rannas23 said...

    For the NBA daily rewards, I’ve saved up some crowns during the season that I have yet to claim. Since the regular season is coming to an end in the next few weeks, do I have to claim them before the regular season ends or does it go through the playoffs as well? Basically I wasn’t sure how long I had to claim them. Wanted to wait until a month that I had a chance to play more and get to a higher level.

    You have 30 days to claim you rewards after the regular season ends,. Based on your description the options are claim anytime in April or claim in early May before your time limit expires.

    PS: Once you claim your Crowns we suggest you spend them rather than hold – there is no advantage to hoarding.

    - DraftKings Community Team

  • Vanco

    @DraftKings_CM said...

    How would you define as “substantial” for the solo shot? The additional detail will help us find the right answer for you. Keep in mind that single entry contests will rarely have the huge prize pools that an equivalently sized entry fee that a 20-Max contest can generate.

    Minimax is a special category, one that enables users to experience the multi entry sweat once limited to high stakes, now available at a low entry fee. It was never an occasional offering, we always intended mini-MAX to be a regularly featured contest variant.

    Generally speaking the Solo Shot is designed to have a flatter payout structure that pays more players – this aligns well to the wishes of many (admittedly not all) of our customers that prefer single entry contests. The mini-MAX on the other hand tends to have a sharper payout structure that pays more to first place, but when we use a structure like this it means we will have to pay a smaller percentage of the field.

    The Solo shot is not single entry, it’s been 20 max since the DK Player first initiative was introduced last year. Looking at last year’s gpps, here’s what was regularly offered that I played: MLB $5K SOLO SHOT [$1K TO 1ST], MLB $10K TABLESETTER [$1K TO 1ST], MLB $20K TABLESETTER. This evening there is a $30k minimax(1.5k 1st), $2k solo shot, 2k tablesetter both $100 to 1st. All three are 5% to 1st. All of these will fill and most likely another, or 2 more, will be offered, which has happened everyday. I don’t get why these are still sized so conservatively. Why not make at least one of the 20max a 10-20% to first like last year is my main point?

  • JaBr

    @DraftKings_CM said...

    You have 30 days to claim you rewards after the regular season ends,. Based on your description the options are claim anytime in April or claim in early May before your time limit expires.

    PS: Once you claim your Crowns we suggest you spend them rather than hold – there is no advantage to hoarding.

    - DraftKings Community Team

    Can you confirm please, do claimed rewards for achievements count towards one’s monthly reward teir?

  • DraftKings_CM

    • DraftKings Representative

    The Solo shot is not single entry, it’s been 20 max since the DK Player first initiative was introduced last year. Looking at last year’s gpps, here’s what was regularly offered that I played: MLB $5K SOLO SHOT [$1K TO 1ST], MLB $10K TABLESETTER [$1K TO 1ST], MLB $20K TABLESETTER. This evening there is a $30k minimax(1.5k 1st), $2k solo shot, 2k tablesetter both $100 to 1st. All three are 5% to 1st. All of these will fill and most likely another, or 2 more, will be offered, which has happened everyday. I don’t get why these are still sized so conservatively. Why not make at least one of the 20max a 10-20% to first like last year is my main point?

    We apologize for the initial error, the Single Shot was misinterpreted as a single entry contest when we read your prior email. Our bad, it was a simple reading comprehension error, please accept our sincere apologies.

    Admittingly, the $1 Solo Shot has been filling early and we are already looking for opportunities to grow the contest accordingly. However, we normally offer a higher top prize for the $1 mini-max than we do for equivently priced 20-Max Entry contests such as the $1 Solo Shot if they’re posted on the same slate because player engagement data is pointing us in this direction. As a reminder, countless players enter less than 20 entries while playing mini-MAX contests; each entry has the same probability of winning – adjusted by your own skill in lineup creation, we frequently see winners who

    We have a long baseball season ahead of us and we plan to make adjustments as we navigate through 2019. It’s still early, nothing is ever set in stone as we look for new ways to make dynamic improvements to benefit the ecosystem and our users.
    We continuously evaluate the performance and status of each contest over the course of the day, week, season, etc to evaluate any opportunity to make these improvements.

    Can you confirm please, do claimed rewards for achievements count towards one’s monthly reward teir?

    Yes. Daily Rewards Status tiers are based on total Crowns earned during each month.

    - DraftKings Community Team

  • Njsum1

    The new layout for the lineups page isnt working properly. Every time I try to create a lineup, it’s just reloads the page with existing linueps. I have to always click the “switch to old layout” link in order to make a new lineup. Also, your old layout for the lineups page was awesome, don’t know why you guys felt it needed a change. Would be great if it just went back to the way it was. Any plans to make that happen?

    Also big fan of the daily rewards, achievements, and DK in general.

    Edit…
    Actually I figured out part of the problem. When I hold my electronic device where is its longer lengthwise, I experience the above problem. Yet when I rotate it so that’s its longer from side to side I don’t have any problems anymore. Has anyone else reported this problem.

  • DraftKings_CM

    • DraftKings Representative

    @Njsum1 said...

    The new layout for the lineups page isnt working properly. Every time I try to create a lineup, it’s just reloads the page with existing linueps. I have to always click the “switch to old layout” link in order to make a new lineup. Also, your old layout for the lineups page was awesome, don’t know why you guys felt it needed a change. Would be great if it just went back to the way it was. Any plans to make that happen?

    Also big fan of the daily rewards, achievements, and DK in general.

    Edit…
    Actually I figured out part of the problem. When I hold my electronic device where is its longer lengthwise, I experience the above problem. Yet when I rotate it so that’s its longer from side to side I don’t have any problems anymore. Has anyone else reported this problem.

    The change we made for the Lineups Page was only for web users, the lineups page for mobile devices has not changed. Are you using the app on your mobile device, or are you using the web version? Also, can you tell us which device you use and the resolution of the screen if you know it?

    - DraftKings Community Team

  • bure10

    What is the NHL Finals Face-Off there are tons of satellites but no information what it actually is?

  • Njsum1

    @DraftKings_CM said...

    The change we made for the Lineups Page was only for web users, the lineups page for mobile devices has not changed. Are you using the app on your mobile device, or are you using the web version? Also, can you tell us which device you use and the resolution of the screen if you know it?

    - DraftKings Community Team

    I’m using the web version on an IPad. I’m not sure of the resolution. I used the new lineups page yesterday. Works fine as long as it’s turned where it’s longer from side to side. Yet, still have above mentioned problem when I rotate it. Cool feature, showing how much each lineup is currently winning on the lineup card.

  • DraftKings_CM

    • DraftKings Representative

    What is the NHL Finals Face-Off there are tons of satellites but no information what it actually is?

    The NHL Finals Face-Off will run during game 4 of the Stanley Cup finals with an entry fee of $260. We have no additional details to share at this time, more information will become available once the main event is posted.

    I’m using the web version on an IPad. I’m not sure of the resolution. I used the new lineups page yesterday. Works fine as long as it’s turned where it’s longer from side to side. Yet, still have above mentioned problem when I rotate it. Cool feature, showing how much each lineup is currently winning on the lineup card.

    We’re happy you’ve noticed some of our recent additions to the page!

    For the best experience while using a mobile device, we suggest using the app designed for that mobile experience. In this case we suggest using the DraftKings iOS app on your iPad.

    The screen orientation issues you experienced is a byproduct of the design of the webpage to be most compatible with desktop monitors and computers whose screens do not rotate, rather than iPads and tablets whose screens do rotate.

    - DraftKings Community Team

  • bure10

    @DraftKings_CM said...

    What is the NHL Finals Face-Off there are tons of satellites but no information what it actually is?

    The NHL Finals Face-Off will run during game 4 of the Stanley Cup finals with an entry fee of $260. We have no additional details to share at this time, more information will become available once the main event is posted.

    I’m using the web version on an IPad. I’m not sure of the resolution. I used the new lineups page yesterday. Works fine as long as it’s turned where it’s longer from side to side. Yet, still have above mentioned problem when I rotate it. Cool feature, showing how much each lineup is currently winning on the lineup card.

    We’re happy you’ve noticed some of our recent additions to the page!

    For the best experience while using a mobile device, we suggest using the app designed for that mobile experience. In this case we suggest using the DraftKings iOS app on your iPad.

    The screen orientation issues you experienced is a byproduct of the design of the webpage to be most compatible with desktop monitors and computers whose screens do not rotate, rather than iPads and tablets whose screens do rotate.

    - DraftKings Community Team

    Thanks for the answer but before I start hammering Qs it would be nice to have some information like max entries, size of field, prize pool and payout structure. I dont like blindly doing things.

  • DraftKings_CM

    • DraftKings Representative

    @bure10 said...

    Thanks for the answer but before I start hammering Qs it would be nice to have some information like max entries, size of field, prize pool and payout structure. I dont like blindly doing things.

    Unfortunately we won’t know size of the field until the event is near us. We wish we could provide that information to you sooner, alas we cannot until the contest sizing can be predicted. Its a known side effect of the guarantees we provide and the regulations we adhere to for our major events.

    - DraftKings Community Team

  • jayzee666

    Another great selection of contests for the early slate of MLB games…..if you like satellites and a $1 20 entry contest with 2300 players. I don’t. I don’t care what you offered 30 minutes ago or 5 days ago. I am looking for a contest NOW! I play games in the dime to $1 range for your reference.

  • DraftKings_CM

    • DraftKings Representative

    Another great selection of contests for the early slate of MLB games…..if you like satellites and a $1 20 entry contest with 2300 players. I don’t. I don’t care what you offered 30 minutes ago or 5 days ago. I am looking for a contest NOW! I play games in the dime to $1 range for your reference.

    You are correct, for today’s morning set we posted a $1/ $1.5k 20-Max GPP that had 1,783 players fill the contest 49 minutes before the lock. We also offered a $5/$1K 7-Max Kuckleball, and the $10/$8k 20-Max Fastball for those who were looking for a bigger win potential. The options are there if you’re willing to explore different entry fee price points.

    We want the same things, a healthy MLB DFS ecosystem in which we can offer a wide range of big contests that meet everyone’s own unique preferences. However, it must be noted that today is the 1st day of the Masters. Many of the players that normally play MLB contests this time of the year are shifting their entry fees towards our PGA contests. We cannot force them to play MLB over PGA, it is our job to predict the expected demand as we balance the total player entry fee liquidity.

    When the flow of entry fees into our MLB contests are impacted by major events such as Masters or the US Open, the data tells us to adjust accordingly. These same adjustments will happen during the NBA playoffs because, quite frankly, NBA is more popular. For this reason, it is unrealistic to expect our largest MLB contests or our most diverse MLB offerings to be posted while there are significant events being held in other key sports.

    That being said, we will continue to make adjustments based on the resulting data with the interests of the whole DFS ecosystem in mind. MLB will soon be back at the center of attention in the DFS world and our contest offerings will reflect that attention.

    - DraftKings Community Team

  • bure10

    @DraftKings_CM said...

    Unfortunately we won’t know size of the field until the event is near us. We wish we could provide that information to you sooner, alas we cannot until the contest sizing can be predicted. Its a known side effect of the guarantees we provide and the regulations we adhere to for our major events.

    - DraftKings Community Team

    Last year the contest was announced around the same time the Qs were announced so Im not really sure what changed. What happens if someone wins more tickets than the max entries on the contest.

  • DraftKings_CM

    • DraftKings Representative

    @bure10 said...

    What happens if someone wins more tickets than the max entries on the contest.

    We would take care of you – nothing to worry about. Our team prides itself on our service, we will not leave you hanging out to dry.

    - DraftKings Community Team.

  • mtdurham

    @DraftKings_CM said...

    We responded to your question 2 days ago. We have pasted it below to save you some time.

    When Weekend PGA was launched, we excluded finishing position to prevent artificial ownership inflation for certain golfers, ensuring the best user experience possible. When we launched Showdown, we added finishing position bonuses exclusively for Round 4 in order to differentiate the offering from Rounds 1-3.

    Now that we are running both offerings consistently each week, we decided to keep the Weekend PGA scoring that users were historically accustomed to. This differentiates Weekend PGA from Showdown as two very different game modes with very different strategies. Our users have a spectrum of different preferences so we want to offer a variety of contests with something for everyone.

    No one wants it the way it is because its a horrendous format that requires you to play too many of the same guys.

    It makes it completely uninteresting because you know within the first 45 minutes to an hour if your lineup is dead or not because everyone only has 1 or 2 different golfers

    And unless you play a lineup that literally cant win youre guaranteed to be duplicated by ten other people.

    Just admit a mistake was made when the format was created and fix it. No one wins by leaving it as is

  • Zwett

    Sooo when are you changing the showdowns back to last years format?

  • Kmasonbx

    I remember last NBA season you guys did several promotions for NBA contests after the all-star break that seemed to go very well. There was the week with the 100 player tournaments that had 10% rake which seemingly went great. Then there was the week where you guys did a leaderboard event for various buyin levels with there being cash prizes for the top finishers. I didn’t see either of these this season, did I just miss them or did they just not happen?

  • thedude404

    • 2015 FanDuel NBA Playboy Mansion Finalist

    Anyone at DK concerned about this? https://www.law.com/newyorklawjournal/2019/04/12/foes-seek-end-to-daily-fantasy-sports-operating-in-ny-under-injunction/?slreturn=20190312142901

  • DraftKings_CM

    • DraftKings Representative

    No one wants it the way it is because its a horrendous format that requires you to play too many of the same guys.
    It makes it completely uninteresting because you know within the first 45 minutes to an hour if your lineup is dead or not because everyone only has 1 or 2 different golfers

    We try our best to help players understand the vast spectrum of user needs within our DFS ecosystem. In order to provide the very best DFS product in the market, we need to please as many customers as possible. However, our players do not all share the same taste. Some contests are received very well by many, while those same contests could be rejected by others – it is a very polarizing process.

    You say “no one”, yet this is obviously not true. If nobody wanted to play, then our contests would be barren – yet we have done a great job filling with really big prize pools. The takeaway here is that one person, or even a group of people that have a similar mindset in a forum, does not represent the needs of “everyone”.

    You have our commitment that we have and will continue to learn from every mistake we make, as well as our successes. In this instance, our PGA scoring is a feature and intended to be the way it is for good reason – our PGA engagement is through the roof, it is certainly not a mistake. We accept that not everyone will like all that we do at all times, and that’s ok. Our intent is to increase engagement in the long run, ensuring our data backed decisions will be successful and the DFS ecosystem will continue to flourish.

    Sooo when are you changing the showdowns back to last years format?

    Our DFS product is always evolving and always will be, based on what the data derived by your playing habits suggests. If the game remains static, then we are not doing our job to assure that the skill necessary to beat the game continues to evolve as well.

    I remember last NBA season you guys did several promotions for NBA contests after the all-star break that seemed to go very well. There was the week with the 100 player tournaments that had 10% rake which seemingly went great. Then there was the week where you guys did a leaderboard event for various buyin levels with there being cash prizes for the top finishers. I didn’t see either of these this season, did I just miss them or did they just not happen?

    We did not hold this promotion this season, we chose to promote different opportunities instead. As always, we keep evolving – if you can predict what we will do, then we aren’t doing a good job!

    Anyone at DK concerned about this?

    It is not our team’s job to comment on speculative legal claims, the Legislature in NY have spoken.

    - DraftKings Community Team

  • SwedishFishy

    I read that DraftKings is the official fantasy partner for the Arena Football League — which starts the 2019 season next week, but I have not seen any advertisements or news from DraftKings about AFL contests. Will DK be offering games for AFL in 2019?

  • NoLimits0

    @mtdurham said...

    No one wants it the way it is because its a horrendous format that requires you to play too many of the same guys.

    It makes it completely uninteresting because you know within the first 45 minutes to an hour if your lineup is dead or not because everyone only has 1 or 2 different golfers

    And unless you play a lineup that literally cant win youre guaranteed to be duplicated by ten other people.

    Just admit a mistake was made when the format was created and fix it. No one wins by leaving it as is

    Your complaints make no sense and are very inconsistent. This is no different than picking NBA value plays when they are near min priced because the starter was announced out last minute. It’s the same as picking these “chalky” golfers who are a bit lower priced and have good positions.

    But you are super inconsistent because you always say to fade the chalk and look at ownership. You do realize that these “golfers who everyone has” never win GPPs right? Look at the R4 showdown winners. They don’t have all the chalk plays. They might have a few which is expected since they are highly owned anyways but it’s not the “same 5 or 6 golfers” as you put it.

    The position points actually have super little weight and it gives you an advantage to know that to fade some of the chalk. I bet the R4 Masters winner won’t have “all chalk” as you allude and the “non chalk linkeups” will be NOT be dead an hour in.

  • mtdurham

    @DraftKings_CM said...

    No one wants it the way it is because its a horrendous format that requires you to play too many of the same guys.
    It makes it completely uninteresting because you know within the first 45 minutes to an hour if your lineup is dead or not because everyone only has 1 or 2 different golfers

    We try our best to help players understand the vast spectrum of user needs within our DFS ecosystem. In order to provide the very best DFS product in the market, we need to please as many customers as possible. However, our players do not all share the same taste. Some contests are received very well by many, while those same contests could be rejected by others – it is a very polarizing process.

    You say “no one”, yet this is obviously not true. If nobody wanted to play, then our contests would be barren – yet we have done a great job filling with really big prize pools. The takeaway here is that one person, or even a group of people that have a similar mindset in a forum, does not represent the needs of “everyone”.

    You have our commitment that we have and will continue to learn from every mistake we make, as well as our successes. In this instance, our PGA scoring is a feature and intended to be the way it is for good reason – our PGA engagement is through the roof, it is certainly not a mistake. We accept that not everyone will like all that we do at all times, and that’s ok. Our intent is to increase engagement in the long run, ensuring our data backed decisions will be successful and the DFS ecosystem will continue to flourish.

    Sooo when are you changing the showdowns back to last years format?

    Our DFS product is always evolving and always will be, based on what the data derived by your playing habits suggests. If the game remains static, then we are not doing our job to assure that the skill necessary to beat the game continues to evolve as well.

    I remember last NBA season you guys did several promotions for NBA contests after the all-star break that seemed to go very well. There was the week with the 100 player tournaments that had 10% rake which seemingly went great. Then there was the week where you guys did a leaderboard event for various buyin levels with there being cash prizes for the top finishers. I didn’t see either of these this season, did I just miss them or did they just not happen?

    We did not hold this promotion this season, we chose to promote different opportunities instead. As always, we keep evolving – if you can predict what we will do, then we aren’t doing a good job!

    Anyone at DK concerned about this?

    It is not our team’s job to comment on speculative legal claims, the Legislature in NY have spoken.

    - DraftKings Community Team

    This just isnt true with regards to pga showdown round 4.

    Its clearly an error in judgment when the format was created.

    I have a lot of experience creating gambling games. Sometimes i create a rule or format with a “feature” i think will be neat. Then after we play a few times and realize that “feature” stinks i dont just sit there and continue to bang my head against the wall. I admit i made a mistake and remove that “feature”. Because in the long run its not about creating “features” its about creating “benefits” for your end user.

    This feature stinks and should be eliminated immediately. It makes round 4 showdown unenjoyable and unplayable for the vast majority of your users.

    You can argue otherwise until you are blue in the face, but you aren’t the one playing and frankly you cant comprehend the problem nearly as well as your players do.

    Your argument that “well players are playing it” is a strawman because You dont have the data showing how many MORE people would be playing it if the format wasn’t so marginalized by the poorly designed scoring system that ruins the format.

    As it stands the format is just a giant rake fest that penalizes non professional players who dont understand how to best optimize their roster without generating a lineup that is massively duplicated by other casual players.

    You can’t tell me that my opinion is wrong. Because it’s not an opinion. Its a fact. I wish more people would abstain from playing and be more outspoken about this broken format because thats the only way DK will stop ignoring the issue. But whether they do or not i will continue to speak my mind and look out for the rest of us tiny folks who are powerless to fix these mistakes. What can i say, like Phil Mickelson, I’m a man of the people.

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