INDUSTRY FORUM

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  • DraftKings_CM

    • DraftKings Representative

    On behalf of DraftKings, we are proud to announce our newly created Community team. Our group was formed to listen, engage, and advocate for the player community at large while championing our industry leading commitment to a world class game experience. We are here to represent your feedback inside the walls of DraftKings, because your ideas can help us deliver an increasingly better experience for all players. You can read our introductory post here: https://rotogrinders.com/threads/draftkings-cm-is-now-on-rotogrinders-2496208

    Now it’s your chance – what would you like to know? Do you have a suggestion you would like to share? We will do our best to answer all honest and respectful questions you post in this thread, in turn we hope to help players like you have a better understanding of how the world’s largest fantasy sports ecosystem works. Please allow us some time before responding to your questions and comments, you deserve well thought out answers – and that takes time.

    - DraftKings Community Team

  • DraftKings_CM

    • DraftKings Representative

    If I enter a contest using crowns and then withdraw my entry, do I not get those crowns back?? I withdrew an entry about 10 minutes ago and still don’t see the crowns added back to my balance.

    If you withdraw from a contest that you paid for using our Crowns to Contest feature, our automated backend process refunds in equivalent DK Dollars – not Crowns. You should be ok, if there is any confusion that remains please email our support team at support@draftkings.com.

    The 2-day playoff contests have basically filled 10 hours before lock. I thought showdown was supposed to be more popular?

    Classic 2-day playoff contests are brand new for us, therefore we need to “test” before we become fully committed to contest exposure. This is a very common practice, we perform A/B testing to help our algorithms gather the data points needed to predict contest exposure. Rather quickly the algorithms start to increase exposure, until we reach a point where we can predict contest entries accurately. We agree that these GPPs will likely increase in size rather quickly.

    - DraftKings Community Team

  • clrockny24

    @DraftKings_CM said...

    Gold rewards for June are worth approximately 3.5x as much as Silver.

    This is interesting. Do rewards in a certain status tier vary and become more valuable from month to month? i.e. does gold status for June contain more valuable rewards than gold status for May?

    I usually get silver, but I just happened to get gold for May by completing achievements. If gold for June contains some sweet prizes, then maybe it’s worth it to go for gold.

  • saintsfannca

    @DraftKings_CM said...

    You seem to think you would have gotten five $.25 tickets if we did not provide $.10 tickets, but that is simply not the case. We consider the overall value provided to the customers for each tier, and then divide it up using multiple reward options such as Crowns, DK Dollars, and Tickets over the course of the month.

    PS: Two $.25 tickets are worth the same equity as five $.10 tickets, but you have 5x the opportunity to play and cash. If you don’t like the $.10 tickets you earned, just contact our support team – we will be happy to expire five $.10 tickets and convert it into $.50 DK Dollars if that is what you prefer.

    Well yes, considering the fact that I had literally gotten at least five $.25 tickets EVERY SINGLE MONTH since this feature rolled out last summer. I did seem to think I would have received the exact same amount as I had always been getting instead of the $0.10 ticket. I don’t see how that’s not the case.

    I also see later in your post that you are “100% transparent”. So this could easily be de-bunked if DK made previous months available for reference. As far as I know, that isn’t possible for a user to look at, but I know for a fact there was up to four-six $.25 tickets, one $1 ticket, and one $2 ticket each month. Not to mention one day of 85 crowns. NONE OF THOSE WERE PRESENT LAST MONTH. There were less crowns and tickets, and 1 extra DK dollar. So if you’re going to say DK rewards month can monetarily vary (or drastically plunge for no explanation) than fine, but NO, six 10 cent tickets doesn’t have the same value as everything that was pulled from the usual month’s rewards.

    So you just blindly stating “that’s not the case” seems to be false. On the contrary, it seems to be exactly the case. Had the rewards not changed for April, I would have received what I had always received. So if I had ALWAYS received the items I listed above, you can see how it would be reasonable to state that IT WOULD BE THE CASE to continue to receive the amount listed above, and that the 10 cent tickets did purposefully devalue the month of April. Like, I’ve been Gold tier every single month since Daily Rewards started, I shouldn’t have to put myself out there against something I already know is accurate. I’ve been claiming the rewards every day for the past 10 or so months, I have a pretty firm grasp on what I was collecting every month. So to say that’s not the case is wrong and insulting.

    I don’t think I really need to keep arguing about this. DK took a dump on April Rewards. You can just admit that and move on. Or if we keep this going please provide previous month’s calendars of daily rewards to show me that I wasn’t receiving more than 60 cents worth of tickets per month.

    EDIT:
    Just to further add to this… Gold this month (which seemingly has gone back to normal) has FIVE $0.25 tickets listed in the month already, a $1 DK dollar day, and a $2 DK dollar day. And that is without seeing any of the hidden reward days. So yea, that should sort of put a bow on this. It stands reasonable to see how one might have thought it “would have been the case” to receive rewards that have been pretty standard FOR EVERY MONTH EXCEPT APRIL

  • DraftKings_CM

    • DraftKings Representative

    Do rewards in a certain status tier vary and become more valuable from month to month?

    Yes, this can and has occurred – for example March we increased expected value across the tiers. The value of each Daily Rewards tier fluctuates slightly each month by design, our focus is on the return to player which is a combination of Daily Rewards, Missions, and Achievements. For example as we started rolling out more sports for Achievements, we rebalanced. The balancing process is very similar to what we do for GPPs, we test which component results in the best engagement then adjust – and test again.

    Contrary to the claims in the post above, our Daily Rewards have always fluctuated month to month – and now you know why… we are constantly A/B testing to determine the optimal mix of rewards options.

    I usually get silver, but I just happened to get gold for May by completing achievements. If gold for June contains some sweet prizes, then maybe it’s worth it to go for gold.

    We are crossing fingers you shoot past Gold and instead jump up to the next status tier! Platinum is worth 4.19x Gold’s Daily Rewards in May, and a massive 14.52x greater than Silver’s Daily Rewards!

    - DraftKings Community Team

  • ehansen1482

    Well fellas I’ll tell you what. So far I have been very disappointed with the “top of the line everything” derby experience. Just received my tickets this morning. They are grandstand seats. Have yet to get my hotel information. Dont get fooled by the YouTube video showing the 2015 experience. Not one thing in that video do you actually get. They claim it’s a 10k all inclusive? The tickets are maybe $750, hotel say $1500 (who knows the way it’s looking I might be up in a quality inn) , $1000 travel credit. Where is the 10k?

    The reason I’m so upset is I cancelled a trip to vegas this weekend after winning the experience. I was told this was a top of the line everything by the vip host I have been in contact with. So to make it up to the guys I had vegas booked with I purchased them tickets to the derby. Better tickets than I ended up getting!!!

  • DraftKings_CM

    • DraftKings Representative

    They claim it’s a 10k all inclusive? The tickets are maybe $750, hotel say $1500 (who knows the way it’s looking I might be up in a quality inn) , $1000 travel credit. Where is the 10k?

    Congratulations for winning the Kentucky Derby Experience. We are sorry to hear the experience so far has not met your expectations, we can assure you that the prize package of the contest is worth $10K – we are happy to provide the details in the spirit of transparency.

    The prize package for two is inclusive of first class hotel accommodations from Thursday to Sunday during the most expensive weekend of the year where the Derby is located + event tickets. The hotel and Derby tickets combined are valued at $4K. In addition we provide a $1,000 travel credit and $5K in matching cash for a total package valued at $10,000.

    We value our customers, your happiness is very important to us – that is why everyone at DraftKings wants to make this weekend an experience worth remembering. We hear that your DraftKings representative has already reached out to coordinate, once you land please give him a call. We hope you enjoy this once in a lifetime opportunity, most racing fans can only dream of attending the Derby – you are living the dream!

    Kentucky Derby Experience Contest Terms & Conditions: https://www.draftkings.com/playbook/uncategorized/kentucky-derby-terms-conditions/

    - DraftKings Community Team

  • JaBr

    Hey DK,

    There is some confusion in the PGA forum, can you please confirm Achievements must be redeemed/confirmed within 30 days of the season ending rather than after 30 days of earning them?

  • DraftKings_CM

    • DraftKings Representative

    There is some confusion in the PGA forum, can you please confirm Achievements must be redeemed/confirmed within 30 days of the season ending rather than after 30 days of earning them?

    Yes, Achievements must be claimed within 30 days after the PGA Achievements program concludes. The last day to complete PGA Achievements will be on August 25, 2019, rewards will no longer be claimable after 11:59 PM ET on September 24, 2019.

    To learn more about PGA Achievements, you can visit the FAQ page here: https://www.draftkings.com/achievements-faq#pga

    - DraftKings Community Team

  • jayzee666

    For dime and quarter contests only. 2 pm showdown today. 97% satellites. The only real quarter contest is 9000+ players. Not close to filling since it was offered. I bet if you offered a 297 player contest, THAT contest will fill first and STILL have time for the other 9000+ player contest to fill. I only want to enter this contest for my achievements.

  • JaBr

    @DraftKings_CM said...

    There is some confusion in the PGA forum, can you please confirm Achievements must be redeemed/confirmed within 30 days of the season ending rather than after 30 days of earning them?

    Yes, Achievements must be claimed within 30 days after the PGA Achievements program concludes. The last day to complete PGA Achievements will be on August 25, 2019, rewards will no longer be claimable after 7:59 PM ET on September 23, 2019.

    To learn more about PGA Achievements, you can visit the FAQ page here: https://www.draftkings.com/achievements-faq#pga

    - DraftKings Community Team

    Thank you for the confirmation, much appreciated.

  • sharksfansd

    I received a flyer from DK in regular postal mail to play an NBA contest to receive some DK dollars to play in a future NBA contest(s). The flyer worked as I rarely play NBA, but I haven’t received the DK dollars yet.

    The contest had to be entered no later than May 1st, so I figured the DK dollars would be credited after that date. Haven’t seen anything yet, but maybe it is too soon to see the bonus DK dollars show up in my account/transaction history?

    The promo mailing I am referring to is the “layup” flyer.

  • rannas23

    On the draftkings website when it asks for me to allow location access….I select it to allow the access. But every time I click a link on the website…contests lobby, rewards, enter a contests…anything…it keeps popping up and asking me for location access. It used to only asks once when I logged in and would be never pop up again. Did Draftkings change something in the last week or 2? I use Mozilla as my web browser. Any help would be appreciated. Thanks.

  • DraftKings_CM

    • DraftKings Representative

    For dime and quarter contests only. 2 pm showdown today. 97% satellites. The only real quarter contest is 9000+ players. Not close to filling since it was offered. (sic) I only want to enter this contest for my achievements.

    If the achievement you are speaking about is The Doubleheader. The MLB Showdown $2K Quarter Jukebox would have met the requirement of the achievement (playing in a paid MLB contest before 5:30PM ET), that contest was not yet filled when you made your post.

    Additionally, we ran this smaller 475-man Showdown at 2:20 PM, the MLB Showdown $100 Quarter Jukebox [Just $.25!] (STL vs CHC).

    I received a flyer from DK in regular postal mail to play an NBA contest to receive some DK dollars to play in a future NBA contest(s). The flyer worked as I rarely play NBA, but I haven’t received the DK dollars yet.

    If you completed the promotion, then you should have already been credited. On occasion players have been known to miss seeing the credit if they weren’t keeping track of their balance prior, especially if they end up cashing in contests that day. If you would like our team to investigate, please email support@draftkings.com.

    On the draftkings website when it asks for me to allow location access….I select it to allow the access. But every time I click a link on the website…contests lobby, rewards, enter a contests…anything…it keeps popping up and asking me for location access. It used to only asks once when I logged in and would be never pop up again. Did Draftkings change something in the last week or 2? I use Mozilla as my web browser. Any help would be appreciated. Thanks.

    We sometimes see this problem if your internet connection is weak, when that occurs you might get this prompt frequently in order for our Geolocation System to get a better read. Maybe you are unintentionally connecting to the internet via your Cellular Device rather than WiFi while using your desktop computer? We suggest you check to make sure you are in fact using your wired or WiFi internet source rather than your phone. We also suggest switching browsers, try Chrome. If the problem continues, please email support@draftkings.com.

    - DraftKings Community Team

  • kcroyalty29

    Hi DK,

    Much respect to you for posting here and taking feedback and responding.

    I was very disappointed with the baseball slate today (Sunday 5/5). Only 8 games on the early slate and with menancing weather in three of them, I chose not to play my normal $500+ per day. That’s not enough games. It’s especially disappointing when you could have clumped the 3 PM EST games (2 of them) with the early slate or just put everything except for the Sunday night game into one main slate. I have no interest in playing in 2 or 3 game slates.

    Was just disappointed with that since the baseball cash games seem to be drying up as it is on a full slate – why would you make the slate unnecessarily smaller when it’s difficult to even fill them up on a big slate?

    Just my two cents. Otherwise have no complaints – love DK and it’s the only site I’ll ever play on.

    Thanks for reading.

  • DraftKings_CM

    • DraftKings Representative

    Much respect to you for posting here and taking feedback and responding.

    Thank you for acknowledging our hard work spent to educate the players, while we gather important feedback and insights to be shared internally with all decision makers within Draftkings. Much love!

    I was very disappointed with the baseball slate today (Sunday 5/5). Only 8 games on the early slate and with menacing weather in three of them, I chose not to play my normal $500+ per day. That’s not enough games. It’s especially disappointing when you could have clumped the 3 PM EST games (2 of them) with the early slate or just put everything except for the Sunday night game into one main slate. I have no interest in playing in 2 or 3 game slates.

    Weather. We wish we could predict it better than we can. The weather didn’t look as bad it turned out to be, there were quite a few rainouts that snuck up on us. Keep in mind we plan each contest long before it is posted, you have the most accurate weather data available to you as the contest starts – but we have to make our decisions long before the lock. In hindsight, our team says they might have included the 3PM games if we knew the weather would be the factor that it became – alas we have know way of knowing that in advance.

    We would also like to acknowledge your opinion, we know that you are not alone in preferring classic contests with the maximum number of games on the slate. While you and many others (especially RG community members) may not like 2 or 3 game slates, we need to also acknowledge that many others enjoy the additional opportunity to play. We work hard to provide both options, mixing up the options we provide so the schedule remains a little bit unpredictable. In this instance, we would have been less likely to mix it up on Sunday if we had had a crystal ball to predict the weather, but hey – nobody is perfect right?

    Just my two cents. Otherwise have no complaints – love DK and it’s the only site I’ll ever play on.

    This means the world to us!!!

    DraftKings Community Team

  • scsa1998

    Once NBA and NHL ends will we get decent single entries for MLB again? Tonight the $5 is only 8k prize pool and the $12 is not much better

  • kcroyalty29

    One other quick question about MLB. I used to enjoy playing the $333 MLB Tournaments on 8-14 game slates from 2015-2017. Typically around 800 people for a $30K top prize. Occasionally I’ll see a $444 but its mainly $555. I realize there’s $150 each night at $10K, which is nice, but I’m hoping you’d considering bringing back the $333 tournaments at least once or twice a week for MLB. Is this a possibility?

  • DraftKings_CM

    • DraftKings Representative

    Once NBA and NHL ends will we get decent single entries for MLB again? Tonight the $5 is only 8k prize pool and the $12 is not much better

    Our contest mix is expected to look very different once the NBA and NHL playoffs conclude, NBA and NHL are competing for the same player liquidity as MLB. This is par for the course, and expected each year – consider it a good sign that some competitors are staying away from MLB until NHL or NBA ends ;-)

    We are in a constant cycle of evaluating data and adjusting our contests to meet the needs of the DFS ecosystem and our users, but It’s important to note that we have been running major promotions this month such as our Cross Sport Survivor series as well as our two millionaire contests (PGA and NBA). The conclusion of these promotions will also change the contest mix for MLB.

    Additionally, last night’s (5/9) main slate was a 6:35PM ET start time which forced us to cut back on some of the sizing that we normally offer with a 7:00PM ET slate. Tonight’s slate is back to business as usual.

    One other quick question about MLB. I used to enjoy playing the $333 MLB Tournaments on 8-14 game slates from 2015-2017. Typically around 800 people for a $30K top prize. Occasionally I’ll see a $444 but its mainly $555. I realize there’s $150 each night at $10K, which is nice, but I’m hoping you’d considering bringing back the $333 tournaments at least once or twice a week for MLB. Is this a possibility?

    The DFS ecosystem has evolved significantly since 2017, the contest options at DraftKings reflect that change. Recently the $555 has exhibited the highest demand for high-stakes price points, and with the increased demand, we increased the supply.

    Our job is to consistently evolve the game. Although we cannot at this time commit to a date or frequency, you have our commitment to explore more opportunities to provide $333 MLB Tournaments in the future.

    - DraftKings Community Team

  • bure10

    No 2 day NHL or NBA slates? Those were fun and Showdowns are too variant. I know they would do well maybe bring them back for a test run.

  • NiamLeeson

    Hi, DraftKings_CM…

    First off I just want to say I love that product and have a great time playing on your site every day. Each day I have between $300 and $500 in play so I just want to say thanks for remaining so consistent with your games. I personally love two- and three-game slate contests, and was just wondering, is there any chance on days with only a small set of games that the four-game slates in the night or at 5:00pm be divided up further into two-game slates? If not, it’s all good, as it only happens on certain days of the week anyway, but I just wanted to know.

    Also, I apologize if this has been mentioned, but can I convert my free tickets to DK Cash?

    Finally, will you ever consider bringing back to $27 full-game slate contests? You still offer smaller ones but you used to offer huge $27 contests with thousands of players.

    Again, thanks for having such a consistent product and being just better than any other DFS site in terms of software, games offered, and variety. I recently was appalled to hear of the charges that FanDuel is going to incur on their players’ accounts if they are inactive for a certain amount of time. That is just plain scummy.

  • markymark13

    2-day NBA contests are once again undersized. I guess you guys are too stubborn to admit that showdown is not more popular

  • skleni

    I think the Tennis contests fill too early for European players…I like to register in the morning like 2 hours before the games start and often the main contest is already full. I think there is some growth potential.

  • jayzee666

    Again, another awesome selection of contests for the 2 PM showdown for the players who play dime and quarter entries. I don’t care what you offered an hour ago, yesterday, etc. 4 useless satellites and 1 – 9500 entry contest for a limited player pool creating many ties.
    Throw out a few 297 quarter contests throughout the morning. Those will fill quickly, the 9500 entry contest will still fill eventually, and you get the extra rake for the smaller entry contests!

    I should just copy and paste this message every day.

  • DraftKings_CM

    • DraftKings Representative

    No 2 day NHL or NBA slates? Those were fun and Showdowns are too variant. I know they would do well maybe bring them back for a test run.

    NHL: https://www.draftkings.com/lobby#/NHL/27076/All
    NBA: https://www.draftkings.com/lobby#/NBA/27064/All

    Your timing is perfect, we have been testing 2 day NHL & NBA slates – we all hope they are very successful within our mix!

    First off I just want to say I love that product and have a great time playing on your site every day. Each day I have between $300 and $500 in play so I just want to say thanks for remaining so consistent with your games. I personally love two- and three-game slate contests, and was just wondering, is there any chance on days with only a small set of games that the four-game slates in the night or at 5:00pm be divided up further into two-game slates? If not, it’s all good, as it only happens on certain days of the week anyway, but I just wanted to know.

    Posting an excessive number of slates prevents us from offering our biggest and most popular contests. We try not to overload on the number of slates we offer at the same time because our data has shown it could be cannibalistic to the ecosystem.

    This isn’t to say it will never happen, but we ensure that our game slate / contest mix is favorable to the whole ecosystem – not the individual contest. Sometimes it’s a fit, sometimes it isn’t. We don’t make that decision arbitrarily, our data tells the analysts what to do.

    Also, I apologize if this has been mentioned, but can I convert my free tickets to DK Cash?

    For any support involving your personal account, please contact support@draftkings.com, our representatives would be happy to discuss your options.

    Finally, will you ever consider bringing back to $27 full-game slate contests? You still offer smaller ones but you used to offer huge $27 contests with thousands of players.

    It would be unlikely at this time because it would conflict with our $25 single entry and $30 3-entry full-game slate contests which has been our most recent focus of growth. Yesterday we ran our MLB $10K Skipper [Single Entry] and our MLB $30K Home Plate [3 Entry Max, 2x Min Cash]. Keep an eye out for these in the future, you may like what you see.

    Again, thanks for having such a consistent product and being just better than any other DFS site in terms of software, games offered, and variety.

    2-day NBA contests are once again undersized. I guess you guys are too stubborn to admit that showdown is not more popular

    Although some may disagree, our user activity shows that Showdown is not only more popular than Classic, but it’s furthering the gap.

    The supply of contests, for any contest type, mirrors the user demand. If the user demand wasn’t high, we wouldn’t post these Showdown contests in the first place. We are not in the business of burning money; if what you believe is true, then we would be doing just that.

    I think the Tennis contests fill too early for European players…I like to register in the morning like 2 hours before the games start and often the main contest is already full. I think there is some growth potential.

    We are thrilled to see the growth of Tennis DFS! As Tennis grows increasingly popular, the supply will continue to grow in order to meet the demand. We anticipate a big 2-week stretch during the French Open, expect the supply to match the demand.

    Throw out a few 297 quarter contests throughout the morning. Those will fill quickly, the 9500 entry contest will still fill eventually, and you get the extra rake for the smaller entry contests!

    I should just copy and paste this message every day.

    We already answered this same question from you here -https://rotogrinders.com/threads/draftkings-community-what-would-you-like-to-know-2498166?page=66#reply-3022948.

    We would prefer that you engage with us to learn why we make our contest decisions rather than assume. That’s why we are here, to help you learn while gathering important player feedback. It’s a two way street, our team is here to help inform while learning more about what users want. That doesn’t mean the request from one player is more important than the needs of the DFS ecosystem however. The contest choice data that we compile day after day guides our contest offerings – the data doesn’t lie. If the data told us to offer more 2PM $.10 and $.25 Showdown contests with small fields, then we would – yet the fact is your preference is not what most players want to see.

    With that said, we are offering multiple 237-man MLB $.25 Contests today.
    You can check it our offering for the early slate here: https://www.draftkings.com/draft/contest/72652521
    or the main slate here: https://www.draftkings.com/draft/contest/72630359.

    We also offered multiple 237-man MLB $.25 Contests yesterday:
    https://www.draftkings.com/contest/gamecenter/72617910?uc=1493403418
    https://www.draftkings.com/contest/gamecenter/72597845?uc=1493403418

    - DraftKings Community Team

  • jayzee666

    Cool, I will avoid your showdown contests unless I need them for my achievements.

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