INDUSTRY FORUM

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  • DraftKings_CM

    • DraftKings Representative

    On behalf of DraftKings, we are proud to announce our newly created Community team. Our group was formed to listen, engage, and advocate for the player community at large while championing our industry leading commitment to a world class game experience. We are here to represent your feedback inside the walls of DraftKings, because your ideas can help us deliver an increasingly better experience for all players. You can read our introductory post here: https://rotogrinders.com/threads/draftkings-cm-is-now-on-rotogrinders-2496208

    Now it’s your chance – what would you like to know? Do you have a suggestion you would like to share? We will do our best to answer all honest and respectful questions you post in this thread, in turn we hope to help players like you have a better understanding of how the world’s largest fantasy sports ecosystem works. Please allow us some time before responding to your questions and comments, you deserve well thought out answers – and that takes time.

    - DraftKings Community Team

  • DraftKings_CM

    • DraftKings Representative

    To start with, when clicking ‘View All’ for the daily rewards/tier info – nothing happens. You get brought back to the main app screen. Nothing happens when clicking below where it shows your current status/tier.

    This is a known issue that we are in the process of working through, although we cannot commit to a timeline for the fix at this time.

    In the meantime, Daily Rewards tier info can be accessed through the website & your Daily Rewards are claimable on the app within the Loyalty Hub or when they appear on your home screen. Please reach out to support@draftkings.com with any additional issues, we’d be glad to help.

    We appreciate your patience as we work through this fix!

    More birdie levels would be great. Other ones from last year like the 6/6 were good also.

    We appreciate the feedback. Additional birdie levels is something we’ve heard from a number of users. We’re looking to apply the learnings from our first iteration of PGA achievements as we build upon & improve upon the program in 2020 : )

    Make it Reign!

    - DraftKings Community Team

  • hishboo

    • 14

      RG Overall Ranking

    • Ranked #14

      RG Tiered Ranking

    • 2019 $1M Prize Winner

    • x3

      2019 DraftKings FFWC Finalist

    Appreciate you all looking into this and making those changes.

  • timusbr

    I love and hate college sports. The hate part is betting on the games, choosing players. Why…because I just dont follow it close enough and always find myself playing someone that doesnt play. Its me, I am to blame for not doing due diligence but many others have the same complaint. Its not like they are the NFL with injury reports inactive reports, and DK is not a resource that really helps avoid playing someone who doesnt play. Not that its DK’s fault either.

    With that said, I always wondered. How come DK does not make specific slates revolving around CBF conference action. Is it a legal issue? Did you look into doing it but decided against? I know you have to be judicious in creating the number of slates. I feel much more comfortable with Big10 games, SEC games. I could get into a weekly routine of got to make my big10 LU.

  • JaBr

    Why did DK stop posting Dime Time contests for NFL on Saturday afternoon? That’s basically prime time for people to enter NFL contests and you have stopped putting them in the lobby. Disappointing!

  • BigRay

    @JaBr said...

    Why did DK stop posting Dime Time contests for NFL on Saturday afternoon? That’s basically prime time for people to enter NFL contests and you have stopped putting them in the lobby. Disappointing!

    Just wait until tomorrow. Those contests will open an fill quickly all day.

  • JaBr

    @BigRay said...

    Just wait until tomorrow. Those contests will open an fill quickly all day.

    8 am EST and no Dime Time contests posted still.
    Still time, but not sure why they’re not posting them.

  • JaBr

    @JaBr said...

    8 am EST and no Dime Time contests posted still.
    Still time, but not sure why they’re not posting them.

    There’s a large (11,890 entrants) Dime Time contest now posted which is cool.

    Let’s get some of the smaller ones too! (2,972 entrants)
    Thanks DK!

  • ryanprzy

    This Flash Draft thing is a bit of an unfinished product still, right?

    I joined three free flash drafts over the past half hour or so but only one of them allowed me to make all five selections and now I can’t find any record of it. It’s not showing up in “upcoming” or “live.”

    With how glitchy this is, why is there even an option to put money on it?

  • rvnfn77

    So with the news of a pick contest is it for WV and NJ and if so as long as a person submits picks while in those states can play? Also where can we find rules and payouts? Thanks

  • DraftKings_CM

    • DraftKings Representative

    Why did DK stop posting Dime Time contests for NFL on Saturday afternoon? That’s basically prime time for people to enter NFL contests and you have stopped putting them in the lobby

    See below – patience is rewarded ;-)

    Just wait until tomorrow. Those contests will open and fill quickly all day.

    Correct!

    There’s a large (11,890 entrants) Dime Time contest now posted which is cool.

    Now you know why, we had big plans in play – we hope you enjoyed week 1 of the season! Don’t worry, we won’t forget about the Dime Time, that contest will continue to get our love :-)

    This Flash Draft thing is a bit of an unfinished product still, right?

    I joined three free flash drafts over the past half hour or so but only one of them allowed me to make all five selections and now I can’t find any record of it. It’s not showing up in “upcoming” or “live.”

    With how glitchy this is, why is there even an option to put money on it?

    Please update DraftKings from your mobile app store, you should be using 3.61 or later. Its always a good idea to make sure the DraftKings app is updated whenever using a new or cutting edge feature such as FlashDraft, and we also suggest verifying you are on strong wifi with location services enabled. The feedback that has come in over the weekend about FlashDraft has been overwhelmingly positive so far,if you continue to have issues please email support@draftKings.com for help.

    So with the news of a pick contest is it for WV and NJ and if so as long as a person submits picks while in those states can play? Also where can we find rules and payouts? Thanks

    DraftKings is pleased to announce the DraftKings College Football Pick ’Em Presented by Coors Light. Entrants to the Promotion will have the opportunity to win weekly prizes found at https://sportsbook.draftkings.com/lp/coorslight-pickem (click the Terms and Conditions button or go directly to https://dk-coors-clp-live.geniusgames.com.au/prize-and-faqs#terms-conditions). Players must be twenty-one years or older and a resident of the United States of America. No purchase is necessary to enter the Promotion.

    Pick the correct team in each match for your chance to share in the weekly cash prize. We are offering $70,000 total in cash prizes, broken down to $5,000 every week for 14 weeks!

    Make it Reign!

    - DraftKings Community Team

  • DraftKings_CM

    • DraftKings Representative

    Reposting this important announcement for those of you who love to chase for the glory and attend our Live Finals:

    This year, DraftKings set a fresh vision for our NFL live final events.

    The Fantasy Football World Championship (FFWC) is the marquee DFS competition each year in our world – we will continue to focus on that event being the authoritative Championship moment on the calendar that everyone strives for as a pinnacle of achievement in DFS. This year is our 5th anniversary, so we decided to add a promotion on top of the FFWC that sweetens the pot for our players – we are covering 100% of the event costs out of pocket.

    We also wanted to re-invent the King of the Beach (KOTB) for 2019, more clearly establishing it as an experience-first event. We doubled the event budget from last year, with the explicit goal of executing a can’t miss, jaw-dropping experience that our players will never forget. The DFS competition at KOTB is a significant component of the experience, but not the reason for it to exist. Our vision is that KOTB is a perfect complement to FFWC and players compete for a KOTB seat because the experience is second to none.

    We understand that it’s year one of a new vision, and you have to see it first to believe. Therefore, for our King of the Beach this year, we’ve now decided to still throw the same spectacular event we’ve been planning, but at a package cost in line with last year. We will prove to you this year that it’s worth it. If our players love it as much as we think, we will price it accordingly next year – and if not, we will change course. To make this adjustment, we will simply be adding an additional $500,000 directly to the prize pool of the KOTB competition, and this change will be updated in our promotional page & Terms and conditions shortly.

    We apologize for not making this vision more evident upfront. We look forward to amazing our KOTB participants this year, so that in 2020, the experience is better understood upfront from our track record of results before pricing out the package.

    ALSO – We are pleased to announce that our 2019 Fantasy Football World Championship will be held on December 15 in Miami, FL! To celebrate our 5th annual FFWC, this year’s trip is on us. For more details, visit: https://www.draftkings.com/lp/2019-football-world-championship

    Make it Reign!

    - DraftKings Community Team

  • rvnfn77

    So with the news of a pick contest is it for WV and NJ and if so as long as a person submits picks while in those states can play? Also where can we find rules and payouts? Thanks This question was for the 1 million on the NFL point spots handicapping contest. Starts week 4

  • DraftKings_CM

    • DraftKings Representative

    @rvnfn77 said...

    So with the news of a pick contest is it for WV and NJ and if so as long as a person submits picks while in those states can play? Also where can we find rules and payouts? Thanks This question was for the 1 million on the NFL point spots handicapping contest. Starts week 4

    The details including the rules, state policies, and payouts for the DraftKings Super Pool are available here: https://sportsbook.draftkings.com/pools

    Make it Reign!

    - DraftKings Community Team

  • JaBr

    Any updates on the in-season or updates to NFL achievements?

  • Smallchimp

    Tiers looks much better this week!

  • jgadharf

    @Smallchimp said...

    Tiers looks much better this week!

    Agreed. I hope it stays this way for the rest of the season, but that seems doubtful. I’m just not going to play Tiers in any weeks they change the format.

  • rvnfn77

    @DraftKings_CM said...

    The details including the rules, state policies, and payouts for the DraftKings Super Pool are available here: https://sportsbook.draftkings.com/pools

    Make it Reign!

    - DraftKings Community Team

    It doesn’t explain it well at all rules or nothing.

  • DraftKings_CM

    • DraftKings Representative

    Any updates on the in-season or updates to NFL achievements?

    As you know, we never say anything before we are ready – then everyone finds out our vision all at the same time.

    Tiers looks much better this week!
    Agreed.

    1. Test
    2. Analyze
    3. Adjust
    4. Repeat

    Make it Reign!

    - DraftKings Community Team

  • mattspot10

    So on the NFL achievement “Social Butterfly”, it appears H2H’s played from the lobby don’t count towards the achievement? What are private head to heads? Someone you share a league with?

  • DraftKings_CM

    • DraftKings Representative

    It doesn’t explain it well at all rules or nothing.

    Please email sportsbook@draftkings.com. Our team members from New Jersey / West Virginia can provide support – they are the specialists on this topic!

    So on the NFL achievement “Social Butterfly”, it appears H2H’s played from the lobby don’t count towards the achievement? What are private head to heads? Someone you share a league with?

    Correct, any contest available in the lobby is considered public. Since the Social Butterfly achievement counts private H2Hs, any H2H accessible within the main lobby does not count towards the achievement. Private H2Hs are 2-man contests created by you and sent to another user or any 2-man contest posted within a League.

    Make it Reign!

    - DraftKings Community Team

  • timusbr

    @timusbr said...

    I love and hate college sports. The hate part is betting on the games, choosing players. Why…because I just dont follow it close enough and always find myself playing someone that doesnt play. Its me, I am to blame for not doing due diligence but many others have the same complaint. Its not like they are the NFL with injury reports inactive reports, and DK is not a resource that really helps avoid playing someone who doesnt play. Not that its DK’s fault either.

    With that said, I always wondered. How come DK does not make specific slates revolving around CBF conference action. Is it a legal issue? Did you look into doing it but decided against? I know you have to be judicious in creating the number of slates. I feel much more comfortable with Big10 games, SEC games. I could get into a weekly routine of got to make my big10 LU.

    maybe this got missed before and after the public service announcements.
    make it Reign

  • DraftKings_CM

    • DraftKings Representative

    College Football is a small yet growing sport, the player liquidity does not yet exist to meet your suggestion of providing contests for each slate for CBF conference action. A big part of the issue is some of the key states we need to gain that player liquidity do not currently permit collegiate sports contests. Regardless, we are working hard to grow CBF action and are always looking for new opportunities to expand when the opportunity allows.

    PS: The word “make” has to be capitalized, and the exclamation point is required at the end ;-)

    Make it Reign!

    - DraftKings Community Team

    In New Jersey? Join the action in the DraftKings Sportsbook season-long football pick ‘em contest, The Super Pool!: https://sportsbook.draftkings.com/lp/super-pool

  • ryanprzy

    Why haven’t you addressed the big crash that happened during the later MLB slates last night?

  • ryanprzy

    A freeroll ticket worth $1 probably isn’t going to cut it

  • DraftKings_CM

    • DraftKings Representative

    Why haven’t you addressed the big crash that happened during the later MLB slates last night?

    Last night there was an issue where the DraftKings Android app experienced crashes when viewing recent entries, while the iOS app and web experience appeared to show recent entries as undrafted. The problem has already been solved and it has been addressed using our support channel at support@draftkings.com as well as information provided on our dk_assist twitter channel which we use for customer support announcements. Anytime you have a problem, the optimal solution is to email us at support@draftkings.com for the fastest resolution.

    For clarity, our presence on RotoGrinders is to help provide occasional clarity and gain insight – we do not provide an active presence on the forum. We visit RG only when time allows, RG is not considered a support channel but we still visit to remain engaged and be involved in discussions where we have the occasional free moment.

    - DraftKings Community Team

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