INDUSTRY FORUM

  • DraftKings_CM

    • DraftKings Representative

    On behalf of DraftKings, we are proud to announce our newly created Community team. Our group was formed to listen, engage, and advocate for the player community at large while championing our industry leading commitment to a world class game experience. We are here to represent your feedback inside the walls of DraftKings, because your ideas can help us deliver an increasingly better experience for all players. You can read our introductory post here: https://rotogrinders.com/threads/draftkings-cm-is-now-on-rotogrinders-2496208

    Now it’s your chance – what would you like to know? Do you have a suggestion you would like to share? We will do our best to answer all honest and respectful questions you post in this thread, in turn we hope to help players like you have a better understanding of how the world’s largest fantasy sports ecosystem works. Please allow us some time before responding to your questions and comments, you deserve well thought out answers – and that takes time.

    - DraftKings Community Team

  • mattspot10

    So on the NFL achievement “Social Butterfly”, it appears H2H’s played from the lobby don’t count towards the achievement? What are private head to heads? Someone you share a league with?

  • DraftKings_CM

    • DraftKings Representative

    It doesn’t explain it well at all rules or nothing.

    Please email sportsbook@draftkings.com. Our team members from New Jersey / West Virginia can provide support – they are the specialists on this topic!

    So on the NFL achievement “Social Butterfly”, it appears H2H’s played from the lobby don’t count towards the achievement? What are private head to heads? Someone you share a league with?

    Correct, any contest available in the lobby is considered public. Since the Social Butterfly achievement counts private H2Hs, any H2H accessible within the main lobby does not count towards the achievement. Private H2Hs are 2-man contests created by you and sent to another user or any 2-man contest posted within a League.

    Make it Reign!

    - DraftKings Community Team

  • timusbr

    @timusbr said...

    I love and hate college sports. The hate part is betting on the games, choosing players. Why…because I just dont follow it close enough and always find myself playing someone that doesnt play. Its me, I am to blame for not doing due diligence but many others have the same complaint. Its not like they are the NFL with injury reports inactive reports, and DK is not a resource that really helps avoid playing someone who doesnt play. Not that its DK’s fault either.

    With that said, I always wondered. How come DK does not make specific slates revolving around CBF conference action. Is it a legal issue? Did you look into doing it but decided against? I know you have to be judicious in creating the number of slates. I feel much more comfortable with Big10 games, SEC games. I could get into a weekly routine of got to make my big10 LU.

    maybe this got missed before and after the public service announcements.
    make it Reign

  • DraftKings_CM

    • DraftKings Representative

    College Football is a small yet growing sport, the player liquidity does not yet exist to meet your suggestion of providing contests for each slate for CBF conference action. A big part of the issue is some of the key states we need to gain that player liquidity do not currently permit collegiate sports contests. Regardless, we are working hard to grow CBF action and are always looking for new opportunities to expand when the opportunity allows.

    PS: The word “make” has to be capitalized, and the exclamation point is required at the end ;-)

    Make it Reign!

    - DraftKings Community Team

    In New Jersey? Join the action in the DraftKings Sportsbook season-long football pick ‘em contest, The Super Pool!: https://sportsbook.draftkings.com/lp/super-pool

  • ryanprzy

    Why haven’t you addressed the big crash that happened during the later MLB slates last night?

  • ryanprzy

    A freeroll ticket worth $1 probably isn’t going to cut it

  • DraftKings_CM

    • DraftKings Representative

    Why haven’t you addressed the big crash that happened during the later MLB slates last night?

    Last night there was an issue where the DraftKings Android app experienced crashes when viewing recent entries, while the iOS app and web experience appeared to show recent entries as undrafted. The problem has already been solved and it has been addressed using our support channel at support@draftkings.com as well as information provided on our dk_assist twitter channel which we use for customer support announcements. Anytime you have a problem, the optimal solution is to email us at support@draftkings.com for the fastest resolution.

    For clarity, our presence on RotoGrinders is to help provide occasional clarity and gain insight – we do not provide an active presence on the forum. We visit RG only when time allows, RG is not considered a support channel but we still visit to remain engaged and be involved in discussions where we have the occasional free moment.

    - DraftKings Community Team

  • ryanprzy

    @DraftKings_CM said...

    Why haven’t you addressed the big crash that happened during the later MLB slates last night?

    Last night there was an issue where the DraftKings Android app experienced crashes when viewing recent entries, while the iOS app and web experience appeared to show recent entries as undrafted. The problem has already been solved and it has been addressed using our support channel at support@draftkings.com as well as information provided on our dk_assist twitter channel which we use for customer support announcements. Anytime you have a problem, the optimal solution is to email us at supportdraftkings.com for the fastest resolution.

    For clarity, our presence on RotoGrinders is to help provide occasional clarity and gain insight – we do not provide an active presence on the forum. We visit RG only when time allows, RG is not considered a support channel but we still visit to remain engaged and be involved in discussions where we have the occasional free moment.

    - DraftKings Community Team

    Thanks for the reply. I didn’t think e-mailing support was a good idea because the masses who were affected by it were probably already doing that. Overloading such a weak infrastructure seemed counterproductive. I’m impressed though if you guys have a large enough support team to resolve those types of problems individually.

  • JaBr

    I don’t understand the decision to once again stop creating NFL Dime Time contests on Saturday. This is when people are entering contests and is perfect time to have them posted up and filling.

  • ryanprzy

    @JaBr said...

    I don’t understand the decision to once again stop creating NFL Dime Time contests on Saturday. This is when people are entering contests and is perfect time to have them posted up and filling.

    It’s because they don’t want to risk overlay on the bigger buy-in contests.

  • DraftKings_CM

    • DraftKings Representative

    Thanks for the reply. I didn’t think e-mailing support was a good idea because the masses who were affected by it were probably already doing that. Overloading such a weak infrastructure seemed counterproductive. I’m impressed though if you guys have a large enough support team to resolve those types of problems individually.

    We currently have around 100 team members working to answer customer support tickets during the peak NFL seasons. We strive to respond to everyone as quickly as possible – yet that is easier to accomplish for some topics, while others require more time. Regardless, we welcome all questions through emailing support@draftkings.com for DFS and sportsbook@draftkings.com for Sportsbook – your messages to us are always welcomed.

    I don’t understand the decision to once again stop creating NFL Dime Time contests on Saturday. This is when people are entering contests and is perfect time to have them posted up and filling.

    On Saturday we were focusing our $.10 liquidity on larger format dime GPPs with 2k-5k prize pools. Mid-day we started promoting our smaller dime contests with sub-$1K prize pools.

    PS: “Dime Time” isn’t used in football contests, we have other names used to market these contests instead.

    It’s because they don’t want to risk overlay on the bigger buy-in contests.

    Actually, it’s because we want to drive the $.10 liquidity to the larger format dime contests – but we typically return by offering what JaBr is looking for rather quickly.

    Make it Reign!

    - DraftKings Community Team

  • DefinitelyMiami

    Draftkings I emailed support yesterday and would appreciate a response please

  • JaBr

    NHL Achievements to be released soon hopefully?

  • kujo33

    Why are the lineup cards not updated for PGA?

  • BobbyTheBrain

    How long are withdrawals taking on average as of late

  • DraftKings_CM

    • DraftKings Representative

    Draftkings I emailed support yesterday and would appreciate a response please

    We appreciate your patience as our Support Staff navigates through the busiest time of the year – the start of Football Season. Hang in there, we will eventually respond to everyone. Thanks for your patience.

    How long are withdrawals taking on average as of late

    The expediency of withdrawals can be dependant on your selected method, and in some instances your bank. Our Accounting Department processes withdrawals Monday – Friday from 9 AM-5 PM. Any withdrawal requests that come in after 5 PM on Friday will be processed in the order that they were received starting the following Monday. Once our Accounting Department processes your withdrawal request it typically takes anywhere from 2-8 business days for your funds to appear in your bank or PayPal account. If you request a check it can take 2-3 weeks for delivery.

    If you wish to speak to a DraftKings customer service representative about your issue, our team is available 7 days a week at support@draftkings.com. Please include a link to this post in your email, so your customer support representative has a point of reference.

    ■ Monday – 7am-12am EST
    ■ Tuesday – 7am-12am EST
    ■ Wednesday – 7am-12am EST
    ■ Thursday – 7am-12am EST
    ■ Friday – 7am-12am EST
    ■ Saturday – 9am-12am EST
    ■ Sunday – 9am-12am EST

    NHL Achievements to be released soon hopefully?

    Achievements typically launch right before the season starts. We’ll be sure to post in this thread when NHL Achievements are ready. Stay tuned!

    Why are the lineup cards not updated for PGA?

    The lineup cards for PGA were updated recently, take another look. If you don’t see the update, please contact support@draftkings.com and an agent would be glad to provide support.

    Make it Reign!

    - DraftKings Community Team

  • ryanprzy

    @DraftKings_CM said...

    We’ll be sure to post in this thread when NHL Achievements are ready. Stay tuned!

    Stay tuned for:

    -Score 895 goals (Gretzky has the record w/894) in paid lineups = 99 crowns (value is $0.18)

  • Magoo_PA

    Looking forward to NHL and NBA achievements.

    Are you also planning to do achievements for MLB postseason?

  • Smallchimp

    When are we gonna start getting a look at NBA prices?

  • Dunzor

    @BobbyTheBrain said...

    How long are withdrawals taking on average as of late

    Just want to give a little shout out to DK on the speed of withdrawal. I requested a w/d on saturday and it hit my paypal account by Tuesday morning (so barely 1 business day)

  • DraftKings_CM

    • DraftKings Representative

    Stay tuned for:
    -Score 895 goals (Gretzky has the record w/894) in paid lineups = 99 crowns (value is $0.18)
    Looking forward to NHL and NBA achievements.

    Truth is we do include some uncommon Achievements where everyone who participates will benefit when the long shot is hit. This type of entertaining Achievement category is intentionally designed to provide a modest reward when it hits – the big rewards are instead earned for volume goals.

    We’re thrilled to eventually show everyone the Achievements programs we have in store for the rest of 2019 & into 2020. We have a variety of different Achievements that encourage play volume or trying new contests as well as other Achievements that are simply designed for your entertainment. Stay tuned.

    Are you also planning to do achievements for MLB postseason?
    When are we gonna start getting a look at NBA prices?

    It’s too early for us to speak to these topics. When the time is right, we’ll be sure to keep everyone informed!

    Just want to give a little shout out to DK on the speed of withdrawal. I requested a w/d on saturday and it hit my paypal account by Tuesday morning (so barely 1 business day)

    Shoutout to the hardest-working Customer Service team in the game! Those men & women have been working tirelessly to answer all of your inquiries as soon as possible despite the high volume of work the team has been tasked with since NFL began.

    Make it Reign!

    - DraftKings Community Team

  • Dunzor

    Came back with another positive shout out, this time on a big topic we talk about a lot. There are some excellent prize structures posted this week I wanted to commend you on. The most notable ones I wanted to highlight are linked below, please keep offering these types of structures and I think we’ll be a lot happier:

    PGA $555 Signature hole (20% to first, 20% places paid, just shy of 2x min cash):
    https://www.draftkings.com/draft/contest/76954737

    NFL $100 single entry (17% to first, 22% places paid, 2x min cash):
    https://www.draftkings.com/draft/contest/76978187

    NFL $40 (10% to first, 20% places paid, 2x min cash):
    https://www.draftkings.com/draft/contest/76985576

    NFL $9 (10% to first, 21% places paid, 2x min cash):
    https://www.draftkings.com/draft/contest/76953348

    Thanks for listening and giving us what we asked for, hopefully they fill fast and early so we can show this is the preferred structure for long term DFS success!

  • pmg119

    As for achievements I found the ones that keep my attention so far have been from MLB. The HR challenge in all the ballparks, the showdown in each ballpark, the long streaks for things like homeruns really made MLB fun for me. I understand NFL is only 17 weeks so maybe achievements of this type arent realistic but hopefully you can incorporate some of these for NBA Achievements.

  • TeamTwerk

    Please make the baseball contests bigger. They’ve been filling up very early every day for the past few weeks. I’m assuming this is due to football bringing increased traffic.

  • DraftKings_CM

    • DraftKings Representative

    Thanks for listening and giving us what we asked for, hopefully they fill fast and early so we can show this is the preferred structure for long term DFS success!

    We’re committed to a continued effort of testing, analyzing, and making adjustments to our contest structures. As long users continue to play in these contest and the data continues to support offering these curves, we will continue to offer them.

    However, this does not necessarily mean we are cutting back on top-heavy contests. We often mention the conflicting opinions held by users within the ecosystem and many of these users prefer to play for the huge 1st place prizes offered in other contests.

    In conclusion, we want to make everyone happy, but we only act in support of the data. Higher demand = higher supply & that is exactly what you see here.

    As for achievements I found the ones that keep my attention so far have been from MLB. The HR challenge in all the ballparks, the showdown in each ballpark, the long streaks for things like homeruns really made MLB fun for me. I understand NFL is only 17 weeks so maybe achievements of this type arent realistic but hopefully you can incorporate some of these for NBA Achievements.
    bq. Please make the baseball contests bigger. They’ve been filling up very early every day for the past few weeks. I’m assuming this is due to football bringing increased traffic.

    Given that users have a tendency to shift their spend towards NFL at this time of year, we are more willing to accept earlier fills on days where MLB competes with NFL for liquidity when evaluating overall risk exposure. On non-NFL days, the team looks to add to these very contests (increase in size, prize pool, etc). However, we’re excited for the MLB playoffs to bring more excitement & bigger contests into the ecosystem!

    Speaking of which, our 2019 MLB Playoff Achievement program is life as of today, check it out: https://www.draftkings.com/lp/achievements#/mlb/Postseason Across the programs we have in store for the rest of 2019 & into 2020, we have a variety of different Achievements that we’re excited to share with the community!

    Make it Reign!

    - DraftKings Community Team

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