INDUSTRY FORUM

Comments

  • DraftKings_CM

    • DraftKings Representative

    On behalf of DraftKings, we are proud to announce our newly created Community team. Our group was formed to listen, engage, and advocate for the player community at large while championing our industry leading commitment to a world class game experience. We are here to represent your feedback inside the walls of DraftKings, because your ideas can help us deliver an increasingly better experience for all players. You can read our introductory post here: https://rotogrinders.com/threads/draftkings-cm-is-now-on-rotogrinders-2496208

    Now it’s your chance – what would you like to know? Do you have a suggestion you would like to share? We will do our best to answer all honest and respectful questions you post in this thread, in turn we hope to help players like you have a better understanding of how the world’s largest fantasy sports ecosystem works. Please allow us some time before responding to your questions and comments, you deserve well thought out answers – and that takes time.

    - DraftKings Community Team

  • DraftKings_CM

    • DraftKings Representative

    So dime contests work in every other sport for different formats, but will only cannibalizes in NBA?
    Yeah, I don’t get this. NHL has dime contests for each type of game. Why can’t it work for the NBA?

    As you all know, each sport in the DFS ecosystem is unique. This results in nuances for every slate such as contest variant makeup, contest sizing, & price points which are all strategically calculated specific to the data we have for each individual sport. We have extensive data that shows how some contest sizes & price points work very well with one sport to market contest entry and promote demand, yet it may react poorly with others. It’s all a matter of ecosystem liquidity for each sport. In a perfect world we would offer featured contests at every single price point possible. In reality, we must balance the contest entry liquidity across multiple entry fees, contest offerings, and even sports – there is a finite amount of interest that our prediction algorithms project in any given slate. In addition, the higher the number of contests offered at the same price point for any specific sport, the higher the risk of cannibalization = smaller guarantees going forward (which would not benefit anyone).

    Assuming the same sport, each contest offered at any specific price point would be less and less likely to fill as you add more contests at the same price point. Too much supply & not enough demand. That being said, we’re constantly iterating and trends change over time. Although there’s no guarantee this will happen, if ever the data suggested the Dime Time would succeed in Showdown or Tiers, we would (at the very least) conduct some testing.

    Make it Reign!

    - DraftKings Community Team

  • DefinitelyMiami

    @DraftKings_CM said...

    So dime contests work in every other sport for different formats, but will only cannibalizes in NBA?
    Yeah, I don’t get this. NHL has dime contests for each type of game. Why can’t it work for the NBA?

    As you all know, each sport in the DFS ecosystem is unique. This results in nuances for every slate such as contest variant makeup, contest sizing, & price points which are all strategically calculated specific to the data we have for each individual sport. We have extensive data that shows how some contest sizes & price points work very well with one sport to market contest entry and promote demand, yet it may react poorly with others. It’s all a matter of ecosystem liquidity for each sport. In a perfect world we would offer featured contests at every single price point possible. In reality, we must balance the contest entry liquidity across multiple entry fees, contest offerings, and even sports – there is a finite amount of interest that our prediction algorithms project in any given slate. In addition, the higher the number of contests offered at the same price point for any specific sport, the higher the risk of cannibalization = smaller guarantees going forward (which would not benefit anyone).

    Assuming the same sport, each contest offered at any specific price point would be less and less likely to fill as you add more contests at the same price point. Too much supply & not enough demand. That being said, we’re constantly iterating and trends change over time. Although there’s no guarantee this will happen, if ever the data suggested the Dime Time would succeed in Showdown or Tiers, we would (at the very least) conduct some testing.

    Make it Reign!

    - DraftKings Community Team

    How about this…..try the dime contests for NBA Showdown and if it doesn’t work change back

  • jayzee666

    @DefinitelyMiami said...

    How about this…..try the dime contests for NBA Showdown and if it doesn’t work change back

    Man, don’t try using that sound logic with these guys! That thinking will confuse their state of the art predictive algorithms!
    Why try different ideas and contests and let the ppl decide when you have their algorithm (I heard it was modelled after one of those magic 8 balls!).
    On a positive note, in my opinion, they do have more contest choices at different price levels then the competition and they do have the achievements for crowns.

  • jayzee666

    Also, the contests will fill easily if you didn’t create 2-3 game slates with more than 10000 players! It is easier to fill smaller sized contests in my opinion – at least that is what my magic 8 ball tells me!

  • whoisjohngalt420

    Thanks DK for finally adding $1 and $0.25 Winner Take All contests for NHL 2 game slates. I hope you decide to make those a permanent addition.

  • telestraightshooter

    Draftkings_CM – here’s a concept & followup questions
    it would be entertaining to have microMax events (dime x150) to afford the unwashed masses affordable access to mass entry.

    Furthermore, my understanding is:

    • a) Legal limitations limit entries to 150 per player login.
    • b) dK house rules limit 1 player login per human ….
      ……(disclosure:- my cat does not play DFS, and I do not suffer from multiple personality disorder, so I have only 1 login)
    • c) it is common for multiple players to enter into outside agreements to collude into unique entry/share profit pools (eg: 9 × 150 =1,350 pooled entries)

    given line c), if it is allowed, perhaps dK could provide a marketplace for GPP unique entry/share profit pools so the minnow masses would have a shot against the sharks?
    -or – would it be kosher for sites like rG to provide such marketplaces?

    lastly – if said marketplaces are frowned upon, could dK provide the casual single player warnings/ stats about suspected said coordinated shark frenzies if the entries in a given event suggest the “dominoes” are lined up for one?

  • DraftKings_CM

    • DraftKings Representative

    How about this…..try the dime contests for NBA Showdown and if it doesn’t work change back

    We want everyone to know that we are not ignoring your feedback, yet we also want you to know why we made the choices we have so far.

    It is no secret that we are committed to putting the Customer first, that has been our formula for success as we re-invest in players by giving back via daily rewards, missions, freerolls, and our many other methods of rewarding loyalty. We use this same philosophy while developing our vibrant mix of contests across multiple entry fees, the data from player engagement combined with our prediction algorithms helps us decide what to offer without bias – and in turn helps us deliver packed contests that grows the game.

    It is impossible to please everyone however, even decisions made in favor of the majority are guaranteed to find resistance to some degree. We strive to keep the community happy, but our DFS community is so diverse, that an approval rating of 100% satisfaction across all users is unrealistic. When we offer a contest model that differs from what you want it’s helpful to stop and ask yourself “why?” There is a method to our madness, if the majority of players are making entry decisions in a direction that is different from your own, then what is the reason? Perhaps there is an opportunity to strategically use these decisions to your advantage (Daily Fantasy is a game of skill, it is suggested that one of the many skills include selecting the right contest to participate in).

    Also, the contests will fill easily if you didn’t create 2-3 game slates with more than 10000 players! It is easier to fill smaller sized contests in my opinion – at least that is what my magic 8 ball tells me!

    As we always say, supply follows demand. The demand from most players is for bigger guarantees, it’s good for the ecosystem, and it is also good for DK. A win-win for all. Guarantees sizes are a factor of the total predicted contest entries, they work hand in hand.

    Thanks DK for finally adding $1 and $0.25 Winner Take All contests for NHL 2 game slates. I hope you decide to make those a permanent addition.

    Nothing is permanent at DK, every decision is constantly under review for future change. With that said, we do hear what your asking for – and we think you will rather happy for the time being :-)

    Man, don’t try using that sound logic with these guys! That thinking will confuse their state of the art predictive algorithms!
    Why try different ideas and contests and let the ppl decide when you have their algorithm (I heard it was modelled after one of those magic 8 balls!)
    On a positive note, in my opinion, they do have more contest choices at different price levels then the competition and they do have the achievements for crowns

    RG is a community of fantasy sports analysts who play a gaming using their own state of the art predictive algorithms to determine which players will result in the highest score within a contest. Seems logical that we also use predictive algorithms to determine contest demand and weigh our contest investments – doesn’t it? ;-)

    By popular demand, here is a picture of our world famous predictive algorithms at work!

    c) it is common for multiple players to enter into outside agreements to collude into unique entry/share profit pools (eg: 9 × 150 =1,350 pooled entries)

    Anyone who has tried this can attest that they did not like the end results. DraftKings takes fair play VERY SERIOUSLY. For more details please consult the DraftKings Fair Play Commitment, and the DraftKings Community Guidelines.

    https://www.draftkings.com/fairplay-2018
    https://www.draftkings.com/community-guidelines

    Make it Reign!

    - DraftKings Community Team

  • DefinitelyMiami

    Your customer service is exceptional. All Im saying is there would be no harm having a Dime contest in addition to all the Holiday sattilites

  • kujo33

    The $4 and $1 NBA GPPs fill super early every night. Is there any reason these can’t be bigger?

  • DraftKings_CM

    • DraftKings Representative

    Your customer service is exceptional. All Im saying is there would be no harm having a Dime contest in addition to all the Holiday sattilites

    We strive to provide our users with a first-class service experience. This is a central focus within our organization & your feedback is much appreciated!
    Although not all suggestions are actionable, we can assure you they are heard. You have our commitment to innovate & take risks (when the data supports doing so) in support of our customers.

    The $4 and $1 NBA GPPs fill super early every night. Is there any reason these can’t be bigger?

    We track contest performance & adjust when the demand exceeds our supply within the scope of our whole DFS product (not just sport by sport). Although we cannot make any guarantees this early in the season, we can assure you that contests grow if (and only if) we have data supporting the decision.

    Make it Reign!

    - DraftKings Community Team

  • bure10

    Curious How can ChipotleAddict enter a 5$ NBA Turbo Single Entry with a prize pool of $1000.00? I thought the rules prevented this unless I missed something…

  • blenderhd

    • 764

      RG Overall Ranking

    @bure10 said...

    Curious How can ChipotleAddict enter a 5$ NBA Turbo Single Entry with a prize pool of $1000.00? I thought the rules prevented this unless I missed something…

    Players with $1m lifetime entries on DK are restricted from contests under $5 that have a prize pool less than $25k.

  • bure10

    @blenderhd said...

    Players with $1m lifetime entries on DK are restricted from contests under $5 that have a prize pool less than $25k.

    Okay fair enough so anything 5$ and up is fair game no matter the prize pool. Thank you.

  • DraftKings_CM

    • DraftKings Representative

    @bure10 said...

    Curious How can ChipotleAddict enter a 5$ NBA Turbo Single Entry with a prize pool of $1000.00? I thought the rules prevented this unless I missed something…

    All low entry fee contests are available to everyone except the highest-volume DraftKings players. The highest-volume players are ineligible to enter contests if the entry fee is less than $3. They are also ineligible to enter contests when the entry fee is less than $5 if the prize pool is less than $25,000 guaranteed.

    These rules are defined within the DraftKings Player First Initiative: https://www.draftkings.com/lp/player-first

    Make it Reign!

    - DraftKings Community Team

  • lexmarke238

    @DraftKings_CM said...

    We have extensive data that shows how some contest sizes & price points work very well with one sport to market contest entry and promote demand, yet it may react poorly with others.

    Please, please be careful with this. I’m sure DK has very, very good knowledge of their data. I just think it’s really easy to get spurious conclusions, especially when going across sports. Plus, being more customer friendly can pay off over time – you might not see it in the daily data. You’re also missing the data on what DIDN’T happen. I can’t count the number of times I’ve wanted to play a particular slate but the contests were sized poorly, or they filled early. I’m talking about 50/100/150 entries that I just didn’t make. This doesn’t show in your data, so DK ignores this, or assumes I’ll just spend it on other contests eventually.

  • kujo33

    @lexmarke238 said...

    Please, please be careful with this. I’m sure DK has very, very good knowledge of their data. I just think it’s really easy to get spurious conclusions, especially when going across sports. Plus, being more customer friendly can pay off over time – you might not see it in the daily data. You’re also missing the data on what DIDN’T happen. I can’t count the number of times I’ve wanted to play a particular slate but the contests were sized poorly, or they filled early. I’m talking about 50/100/150 entries that I just didn’t make. This doesn’t show in your data, so DK ignores this, or assumes I’ll just spend it on other contests eventually.

    I typically reserve an entry in a few nba contests each night. When I go to make my lineup after work I would likely throw anywhere from 5-20 lineups in the $1 gpp which is always full well before that. I know this is small in the big picture but how many other people are in similar situations. I know I could reserve more entries but these extra lineups are typically based upon lineups I like/have time to build rather than a desire to max enter the contest every night.

  • DraftKings_CM

    • DraftKings Representative

    Please, please be careful with this. I’m sure DK has very, very good knowledge of their data. I just think it’s really easy to get spurious conclusions, especially when going across sports. Plus, being more customer friendly can pay off over time – you might not see it in the daily data. You’re also missing the data on what DIDN’T happen. I can’t count the number of times I’ve wanted to play a particular slate but the contests were sized poorly, or they filled early. I’m talking about 50/100/150 entries that I just didn’t make. This doesn’t show in your data, so DK ignores this, or assumes I’ll just spend it on other contests eventually.
    p. It might shock you to know we agree. Our operations team is constantly putting itself in check, working to avoid making the wrong choice due to data that tells only part of the story. As a result, there are many times when we are open and willing to admit we were wrong or made the sub-optimal choice. Prediction is a moving target as we measure the probability of preferences and behavioral change, we have to adapt as new information comes in.

    That is why:

    1. DK tries lots of different things over time. Sometimes when you see us taking a different course we are actually A/B testing to capture new info to improve our predictive techniques.

    2. We really do listen to all known channels where customers spend time, including RG, social media, customer support tickets and others. While we don’t take action on all suggestions, we do ALWAYS listen and measure the feedback of the community. Also keep in mind that small subgroups of players can have the same effect as an echo chamber sometimes, if you and your peers think X is best but we are doing Y then sometimes (not always) it can be due to this effect.

    3. We are very aware that we get it wrong sometimes. We monitor lots of patterns that make intuitive sense, which repeat themselves over and over. Our algorithms blend those learnings, along with what we are observing in conjunction with our newest test data, to dictate our mix of contests.

    4. Our algorithms try to compensate for the theoretical loss of entries when we make a programming decision, but it is far from a perfect science.

    In summary, DraftKings has become rather good at identifying when we undersized a contest – those situations are very obvious to us. Conversely, we are not always as good at identifying sizing when our mix of contest offerings has holes that we’ve never tried. So yes, we are careful – but we are far from perfect, and do not claim to be. There is always room for improvement!

    PS: If its not obvious, we do hold some information on our process close to our chests, our secret sauce is how we retain our position as the market leader.

    I typically reserve an entry in a few nba contests each night. When I go to make my lineup after work I would likely throw anywhere from 5-20 lineups in the $1 gpp which is always full well before that. I know this is small in the big picture but how many other people are in similar situations. I know I could reserve more entries but these extra lineups are typically based upon lineups I like/have time to build rather than a desire to max enter the contest every night.
    p. Wait until you see our new lobby improvements that allow you to reserve seats by long-clicking on any contest, your use case is precisely what we built this for! A select group of users already have access to this new feature as we test the experience, we hope that everyone shares their feedback if there were randomly given access!

    Make it Reign!

    - DraftKings Community Team

  • ryanprzy

    Last night there was a technical problem on the main NBA slate where players from the NO/HOU game couldn’t be swapped in/out after the Brandon Ingram news.

    Why aren’t refunds being issued? That’s a major problem that should never happen, and DK needs to be responsible for it. We’re talking about money here.

  • Cobra_Kai

    Sounds like DK isn’t going to do anything for affected customers. Here is what they replied with:

    We were aware that users were briefly unable to edit their entries in their NBA contests for the Pelicans vs Rockets game last night. This issue was corrected prior to the game locking at 7:52 PM EST and users were able to successfully edit their NBA entries.

    While we understand this was a frustrating experience, moving forward, we ask that you please reach out to us immediately once you begin to experience any issues editing your lineups.

  • bacon6966

    How do you take a screenshot of your full lineup on Android? Right now it cuts off half the picture and I know on Apple they have an option from a drop menu down menu but nothing like this for Android.

  • Bnett2210

    Is there any chance of adding more of the single entry double ups for NBA, with the bigger fields? There seems to just be very few of the 5,10,25$ single entry contest with bigger fields.

  • DraftKings_CM

    • DraftKings Representative

    We are aware of the issue that occurred prior to lock for last night’s contest, and we also understand that making last minute lineup adjustments is imperative to the experience as a player.

    As always, DraftKings is committed to doing right by our affected users. If you emailed our support team at support@draftkings.com verifying that you were unable to make edits to your NBA lineups between 7:42 pm est and 7:52 pm est for the affected slates (7 pm est Tiers, 7 pm est Classic, and 8 pm est Showdown) which included the Pelicans vs. Rockets game, then we credited you the difference between your entry fees and your winnings. For example, if you had $10 worth of affected contests and win $5 total, your credit will be $5.

    On the bright side, the DraftKings late swap policy proved once again last night that it is a valued feature by DFS players who are active in NBA contests.

    How do you take a screenshot of your full lineup on Android? Right now it cuts off half the picture and I know on Apple they have an option from a drop menu down menu but nothing like this for Android.

    We are aware of this issue & are actively working on a solution. We appreciate your patience as we navigate through this fix.

    Is there any chance of adding more of the single entry double ups for NBA, with the bigger fields? There seems to just be very few of the 5,10,25$ single entry contest with bigger fields.

    Contest fields are sized in response to historical user demand for those specific contests. We are always looking to grow our contests sizes when user demand exceeds contest supply (contest size). Therefore, in order to grow the field size of our single entry Double-Ups (regardless of price point), there needs to be a higher demand from our users in comparison to the size of the field. If you believe the fields sizes are too small, that is because the contest is not projected to fill if the field size were higher.

    As we always say, we’re more than willing to take risks if, and only if, our data testing & projections support the risk taken.

    Make it Reign!

    - DraftKings Community Team

  • whoisjohngalt420

    @bacon6966 said...

    How do you take a screenshot of your full lineup on Android? Right now it cuts off half the picture and I know on Apple they have an option from a drop menu down menu but nothing like this for Android.

    I’m able to accomplish this using Android by using the Share function at the top right of the line up screen. I select my email app and send it to myself. It sends an image of the lineup (in upcoming, live or complete) in one image.

  • ryanprzy

    @DraftKings_CM said...

    If you emailed our support team at support@draftkings.com verifying that you were unable to make edits to your NBA lineups between 7:42 pm est and 7:52 pm est for the affected slates (7 pm est Tiers, 7 pm est Classic, and 8 pm est Showdown) which included the Pelicans vs. Rockets game, then we credited you the difference between your entry fees and your winnings

    I emailed support last night but I’m not seeing any credits under my transaction history.

  • kantiger77

    If there are two things out it would be:

    1. I utterly despise the new NHL scoring system. If you want to keep it fine, but please give the option to play the classic scoring system.

    2. I feel like DK mails it in on college sports. There are just a limited number of slates despite dozens of games to choose from, where you could have a variety of fun slates for people to pick from. I really hope this improves in the future.

  • X Unread Thread
  • X Thread with New Replies*
  • *Jumps to your first unread reply

Subforum Index

RotoGrinders.com is the home of the daily fantasy sports community. Our content, rankings, member blogs, promotions and forum discussion all cater to the players that like to create a new fantasy team every day of the week.

If you or someone you know has a gambling problem, crisis counseling and referral services can be accessed by calling 1-800-GAMBLER (1-800-426-2537) (IL). Gambling problem? Call 1-800-Gambler (NJ/WV/PA), 1-800-9-WITH-IT (IN), 1-800-522-4700 (CO) or 1-800-BETS OFF (IA). 21+. NJ/PA/WV/IN/IA/CO/IL only.