INDUSTRY FORUM

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  • DraftKings_CM

    • DraftKings Representative

    On behalf of DraftKings, we are proud to announce our newly created Community team. Our group was formed to listen, engage, and advocate for the player community at large while championing our industry leading commitment to a world class game experience. We are here to represent your feedback inside the walls of DraftKings, because your ideas can help us deliver an increasingly better experience for all players. You can read our introductory post here: https://rotogrinders.com/threads/draftkings-cm-is-now-on-rotogrinders-2496208

    Now it’s your chance – what would you like to know? Do you have a suggestion you would like to share? We will do our best to answer all honest and respectful questions you post in this thread, in turn we hope to help players like you have a better understanding of how the world’s largest fantasy sports ecosystem works. Please allow us some time before responding to your questions and comments, you deserve well thought out answers – and that takes time.

    - DraftKings Community Team

  • Cobra_Kai

    Sounds like DK isn’t going to do anything for affected customers. Here is what they replied with:

    We were aware that users were briefly unable to edit their entries in their NBA contests for the Pelicans vs Rockets game last night. This issue was corrected prior to the game locking at 7:52 PM EST and users were able to successfully edit their NBA entries.

    While we understand this was a frustrating experience, moving forward, we ask that you please reach out to us immediately once you begin to experience any issues editing your lineups.

  • bacon6966

    How do you take a screenshot of your full lineup on Android? Right now it cuts off half the picture and I know on Apple they have an option from a drop menu down menu but nothing like this for Android.

  • Bnett2210

    Is there any chance of adding more of the single entry double ups for NBA, with the bigger fields? There seems to just be very few of the 5,10,25$ single entry contest with bigger fields.

  • DraftKings_CM

    • DraftKings Representative

    We are aware of the issue that occurred prior to lock for last night’s contest, and we also understand that making last minute lineup adjustments is imperative to the experience as a player.

    As always, DraftKings is committed to doing right by our affected users. If you emailed our support team at support@draftkings.com verifying that you were unable to make edits to your NBA lineups between 7:42 pm est and 7:52 pm est for the affected slates (7 pm est Tiers, 7 pm est Classic, and 8 pm est Showdown) which included the Pelicans vs. Rockets game, then we credited you the difference between your entry fees and your winnings. For example, if you had $10 worth of affected contests and win $5 total, your credit will be $5.

    On the bright side, the DraftKings late swap policy proved once again last night that it is a valued feature by DFS players who are active in NBA contests.

    How do you take a screenshot of your full lineup on Android? Right now it cuts off half the picture and I know on Apple they have an option from a drop menu down menu but nothing like this for Android.

    We are aware of this issue & are actively working on a solution. We appreciate your patience as we navigate through this fix.

    Is there any chance of adding more of the single entry double ups for NBA, with the bigger fields? There seems to just be very few of the 5,10,25$ single entry contest with bigger fields.

    Contest fields are sized in response to historical user demand for those specific contests. We are always looking to grow our contests sizes when user demand exceeds contest supply (contest size). Therefore, in order to grow the field size of our single entry Double-Ups (regardless of price point), there needs to be a higher demand from our users in comparison to the size of the field. If you believe the fields sizes are too small, that is because the contest is not projected to fill if the field size were higher.

    As we always say, we’re more than willing to take risks if, and only if, our data testing & projections support the risk taken.

    Make it Reign!

    - DraftKings Community Team

  • whoisjohngalt420

    @bacon6966 said...

    How do you take a screenshot of your full lineup on Android? Right now it cuts off half the picture and I know on Apple they have an option from a drop menu down menu but nothing like this for Android.

    I’m able to accomplish this using Android by using the Share function at the top right of the line up screen. I select my email app and send it to myself. It sends an image of the lineup (in upcoming, live or complete) in one image.

  • ryanprzy

    @DraftKings_CM said...

    If you emailed our support team at support@draftkings.com verifying that you were unable to make edits to your NBA lineups between 7:42 pm est and 7:52 pm est for the affected slates (7 pm est Tiers, 7 pm est Classic, and 8 pm est Showdown) which included the Pelicans vs. Rockets game, then we credited you the difference between your entry fees and your winnings

    I emailed support last night but I’m not seeing any credits under my transaction history.

  • kantiger77

    If there are two things out it would be:

    1. I utterly despise the new NHL scoring system. If you want to keep it fine, but please give the option to play the classic scoring system.

    2. I feel like DK mails it in on college sports. There are just a limited number of slates despite dozens of games to choose from, where you could have a variety of fun slates for people to pick from. I really hope this improves in the future.

  • DraftKings_CM

    • DraftKings Representative

    These achievements aren’t motivating me to play more, but volume stats do a better job. There’s still time to change it though. The more people who comment on it the better chance of a change I would think.

    Shortly after our NFL Achievements program a few months back, many of you asked for more rewards..

    Now through Monday, December 2nd, you’ll have the chance to earn more rewards with our TD-Hunt! Play one player who scores a rushing or receiving touchdown from all 32 NFL teams in a paid lineup between 11/14 and 12/2 & earn up to 1,682 crowns!
    Details: https://www.draftkings.com/lp/achievements#/nfl/TD-Hunt

    How do you take a screenshot of your full lineup on Android? Right now it cuts off half the picture and I know on Apple they have an option from a drop menu down menu but nothing like this for Android.
    I’m able to accomplish this using Android by using the Share function at the top right of the line up screen. I select my email app and send it to myself. It sends an image of the lineup (in upcoming, live or complete) in one image.

    bacon6966, one of your fellow community members already identified the recommended solution provided in the Android OS, let us know if that helps!

    I emailed support last night but I’m not seeing any credits under my transaction history.

    Please reach out to support@draftkings.com if they have not yet already reached out to you.

    1. I utterly despise the new NHL scoring system. If you want to keep it fine, but please give the option to play the classic scoring system.

    We value all user feedback and have been tracking user verbatims, both positive and negative. We also monitor user & liquidity traffic in NHL, where we’ve seen positive trends, enabling us to grow prize pools. Although we don’t anticipate adding another variant this year, we will certainly continue to review & innovate (when appropriate) in order to offer the best product possible.

    2. I feel like DK mails it in on college sports. There are just a limited number of slates despite dozens of games to choose from, where you could have a variety of fun slates for people to pick from. I really hope this improves in the future.

    We’re more than willing to take risks when our data & projections support the risk taken. In order to expand our CFB or CBB offerings, there needs to be higher user engagement with CFB or CBB. Just like contests, slates are sized using projections based on historical user demand & behavior. When our projections suggest additional slates or larger contests would fill, we are more than willing to (at the very least) increase supply & test the ecosystem.

    Make it Reign!

    - DraftKings Community Team

  • clrockny24

    I’m going for the ironman achievement in NBA and NHL. My question is, how many days can you miss? I’ve played every day so far, but I was curious because it looked like for the NFL iron man (48 days) you had to play every day. I missed a couple showdowns, and was at 23/48 heading into the cowboys-giants MNF game, and I realized if I had played every day of NFL after that, I’d be short by a few, around 45, if I did my math right lol.

  • jjss

    Will DK be doing another national sports betting championship this year?

  • bigez952

    @jjss said...

    Will DK be doing another national sports betting championship this year?

    I would doubt they would do that again after last years resulted in a class action civil lawsuit and bad publicity. Speaking of which I wonder what ever resulted from that lawsuit filed by the players.

  • DSofM

    • 99

      RG Overall Ranking

    • Ranked #16

      RG Tiered Ranking

    • 2020 NASCAR Live Finalist

    • Blogger of the Month

    Last year Kenneth Faried was added onto the Rockets roster the day before he signed a contract and this year the Blazers will have played (AT LEAST) 2 games since signing Carmelo without you adding him on DK. Why is there zero consistency in regards to roster updates?

  • Zieg30

    • 530

      RG Overall Ranking

    • 2018 DraftKings FGWC Finalist

    @DraftKings_CM said...

    We value all user feedback and have been tracking user verbatims, both positive and negative. We also monitor user & liquidity traffic in NHL, where we’ve seen positive trends, enabling us to grow prize pools. Although we don’t anticipate adding another variant this year, we will certainly continue to review & innovate (when appropriate) in order to offer the best product possible.

    But you opened the season with higher guarantees than prior season, which itself necessarily attracted more traffic, as people do flock to where bigger prizes are.

    The scoring system remains so unpleasant. Goalie scoring remains broken, as losing goalies who faced some more shots regularly outscore winning goalies by large margins. Similarly, the three point bonus permits the slate to be broken much earlier than normal, which decreases overall enjoyment, and is so unnecessary, as a three point night confers a lot of points without it. If you just fixed those two things, I think many who hate the new scoring would find it much more palatable (removing the hattrick bonus would be nice, too, though I think that may have existed under the old scoring as well?).

  • TheJayhawk

    Does anyone else struggle with the iPhone app? I’ve been using the android version for the last couple of years and love the usability of the app. But just switched to an iPhone the other day and that version is sooo cumbersome. Is this new? Everything being in that one filter is very hard to join contacts quickly. And it resets if you navigate somewhere else. There is also inconsistent behavior when you already have an eligible lineup. Sometimes the lineup pops down so you can use it with one touch. But other times you get a blank lineup and have to use the Import function which takes about 5 touches. The iPad version isn’t like this. It’s very similar to the android phone app. Please make the iPhone version work like the android one

  • BigRay

    In playing tonight’s flash drafts, it was impossible to figure out if D. Williams was Damien Williams or Darrel Williams for the Chiefs. Is there a way to see the full name that I am missing?

  • bigez952

    @TheJayhawk said...

    Does anyone else struggle with the iPhone app? I’ve been using the android version for the last couple of years and love the usability of the app. But just switched to an iPhone the other day and that version is sooo cumbersome. Is this new? Everything being in that one filter is very hard to join contacts quickly. And it resets if you navigate somewhere else. There is also inconsistent behavior when you already have an eligible lineup. Sometimes the lineup pops down so you can use it with one touch. But other times you get a blank lineup and have to use the Import function which takes about 5 touches. The iPad version isn’t like this. It’s very similar to the android phone app. Please make the iPhone version work like the android one

    I only use the iphone app for all my DK play as it is blocked as a gambling site on my laptop and have never had an issue with it.

  • ivymoose

    There was a recent change in the iPhone app that made the experience searching contests in the lobby much worse. It now requires more taps to filter and search contests. Please consider changing it back or provide an option for the old lobby.

  • DraftKings_CM

    • DraftKings Representative

    I’m going for the ironman achievement in NBA and NHL. My question is, how many days can you miss?

    All NBA regular season days, including the All-Star & Rising Stars games, count towards your Fantasy Basketball Ironman Achievement progress. Likewise, all NHL regular season days, including the All-Star game, count towards your Fantasy Hockey Ironman Achievement progress.

    Since we cannot discuss the details of your personal account on a public forum, your best bet is to email us to talk about your achievement status. Please contact support@draftkings.com and one of our agents will gladly review your Ironman Achievement(s) progress.

    Will DK be doing another national sports betting championship this year?

    We have not made any announcements at this time, but we do look forward to providing more innovative live events in the future.

    I would doubt they would do that again after last years resulted in a class action civil lawsuit and bad publicity. Speaking of which I wonder what ever resulted from that lawsuit filed by the players.

    The DraftKings Community Team is empowered to discuss customer experiences in this forum but we do not comment on pending litigation. As a result, we cannot comment.

    Last year Kenneth Faried was added onto the Rockets roster the day before he signed a contract and this year the Blazers will have played (AT LEAST) 2 games since signing Carmelo without you adding him on DK. Why is there zero consistency in regards to roster updates?

    We generally add players to the pool once they are added to an active NBA roster. Despite the news of Carmelo’s acquisition coming earlier in the week, he was not added to the Blazer’s active roster until Monday 11/18, as he needed to pass a physical before the deal was made official.

    Carmelo was added to our player pool this morning & will be available on tonight’s slates for his Portland debut.

    But you opened the season with higher guarantees than prior season, which itself necessarily attracted more traffic, as people do flock to where bigger prizes are.

    We understand how you feel about the new scoring system & appreciate the feedback you have provided us with. Keep in mind that not only did users flock to NHL at the beginning of the season, but more of them stuck around & became more active than they historically have. The NHL DFS economy is booming this year, allowing us to continue posting larger contest & prize pools than ever before.

    But you opened the season with higher guarantees than prior season, which itself necessarily attracted more traffic, as people do flock to where bigger prizes are.

    While what your saying is true, it is also at the same time a misunderstanding of why we increase guarantees. We predicted an increase in NHL activity because of the in-game sweat experience and resulting excitement generated by the new scoring during pre-season, this allowed us to provide embrace the risk of or larger guarantees for the opening contests. It appears the investment has paid off, as the season is performing very well so far.

    Does anyone else struggle with the iPhone app?
    There was a recent change in the iPhone app that made the experience searching contests in the lobby much worse.

    We are aware of this issue you described & are actively working on a permanent fix. User feedback is paramount to us, please contact support@draftkings.com with any suggestions you may have for improving the App Lobby experience.

    In playing tonight’s flash drafts, it was impossible to figure out if D. Williams was Damien Williams or Darrel Williams for the Chiefs. Is there a way to see the full name that I am missing?

    FlashDraft is an innovative and exciting new variant, as such there will be room for future improvement. We are aware that what you describe can occur in some rare circumstances, and are reviewing to evaluate future solutions.

    I only use the iphone app for all my DK play

    The majority of our customers experience DraftKings using their respective mobile platforms, that is why we are making a big investment to test and improve the contest entry and filtering solutions for mobile users.

    Make it Reign!

    - DraftKings Community Team

  • bure10

    Curious, this emerged on another thread and another member asked this question:

    Lets say you enter lineups and give someone else your information to edit a lineup since you will be out of service. Is this permissible? If I make an NBA LU tonight and I give my cousin my password and say since AD is questionable can you swap to Lebron if hes ruled out.

  • DraftKings_CM

    • DraftKings Representative

    Lets say you enter lineups and give someone else your information to edit a lineup since you will be out of service. Is this permissible? If I make an NBA LU tonight and I give my cousin my password and say since AD is questionable can you swap to Lebron if hes ruled out.

    What you are describing is not allowed, and actively enforced when discovered. https://www.draftkings.com/terms-of-use

    On a related note, we would like to take this opportunity to remind everyone of the DraftKings Community Guidelines which ensures fairness and integrity of our fantasy sports contests is maintained. https://www.draftkings.com/community-guidelines

    We ask you all to please read our very important guidelines so you understand what is and what is not permitted.

    It is true that the unpermitted activities are actively enforced equally across all players regardless of status, albeit we cannot comment on how or when the enforcement takes place to protect the integrity of our research methods and in compliance with privacy requirements.

    Equally important is to understand what is permitted.

    Make it Reign!

    - DraftKings Community Team

  • thebob

    Sorry if this has been asked before, not going to read through 86 pages of forum posts. For the in game showdowns, why cant we see the contest? Who else is in it who they picked and so on? I was in one that five people had joined and I selected a kicker and it showed him at 10.9% drafted. Is that for all the in game showdowns that are being drafted? When its over it doesn’t show up in your contest history and you still cant see the contest.

  • ValuableTrader

    I’ve been curious so what the hell…

    1. The level – I feel like watching that blue bar increase within the app is cool but what am I waiting for? Right now I’m like a level 49 or something? I feel like it’s missing something. I just upped a level but nothing changed, I didn’t get any tickets/DK dollars/etc. It’s like a big milestone you work towards for…nothing?

    2. Badges – I hate looking at everyone when picking a contest and seeing the same badge for 95% of the population. Are you guys doing anything to update the badging system to differentiate players a little better? It’s pretty easy to get the top badge honestly but from a high level it looks like I’m on a even playing field with say one of the pro’s…but that isn’t even close. I think we need to call out the pro’s a little better and/or design 15-20 or so badges that players can work towards. This would def be something users would work towards, a new badge/star or whatever.

    On another note, the app is awesome. It blows FanDuel out of the water, really it does. Thanks for the responses in advance.

  • DraftKings_CM

    • DraftKings Representative

    For the in game showdowns, why cant we see the contest? Who else is in it who they picked and so on? I was in one that five people had joined and I selected a kicker and it showed him at 10.9% drafted. Is that for all the in game showdowns that are being drafted? When its over it doesn’t show up in your contest history and you still cant see the contest.

    It sounds like you’re referencing our Flash Draft product. If so, ownership percentages in Flash Draft contests are aggregated across all price points offered at that time. Like all contests, past Flash Draft results do appear in the Gamecenter, but at the bottom of the page. If this is specific to In-Game Showdown, please follow-up and we will re-evaluate the cause of your troubles.

    Please make sure your DraftKings app is on version 3.61 or higher. If you continue to experience issues or have any additional questions, please contact support@draftkings.com, one of our Daily Fantasy Sports agents will gladly provide assistance as needed!

    1. The level – I feel like watching that blue bar increase within the app is cool but what am I waiting for? Right now I’m like a level 49 or something? I feel like it’s missing something. I just upped a level but nothing changed, I didn’t get any tickets/DK dollars/etc. It’s like a big milestone you work towards for…nothing?

    Experience Points (XP) are awarded to your account for every contest entry you complete on DraftKings. The amount of XP your account earns determines your account’s level. Your level is based on how much XP you have earned in DraftKings. Levels are an easy way to show off how much you have played on DraftKings. At every tenth level, you’ll earn a new badge to showcase your level. Your level should be considered a personal measure of play. You can track your level at https://www.draftkings.com/lp/my-level

    We reward our players in many other ways, such as Daily Rewards the value of which is based upon successfully reaching higher Status Tiers, through Missions, etc.

    2. Badges – I hate looking at everyone when picking a contest and seeing the same badge for 95% of the population. Are you guys doing anything to update the badging system to differentiate players a little better? It’s pretty easy to get the top badge honestly but from a high level it looks like I’m on a even playing field with say one of the pro’s…but that isn’t even close. I think we need to call out the pro’s a little better and/or design 15-20 or so badges that players can work towards. This would def be something users would work towards, a new badge/star or whatever.

    User feedback is paramount to DraftKings, and we appreciate your insight and desire to make our product as player-friendly as possible. Our DraftKings Player First Initiative explains our enhanced contest eligibility, which restricts the contests our highest-volume players can enter:

    ”All low entry fee contests are available to everyone except the highest-volume DraftKings players. The highest-volume players are ineligible to enter contests if the entry fee is less than $3. They are also ineligible to enter contests when the entry fee is less than $5 if the prize pool is less than $25,000 guaranteed.”

    To learn more about the DraftKings Player First Initiative, visit the page here: https://www.draftkings.com/lp/player-first

    In addition, our experience badges are earned whenever a milestone is reached. Users who’ve earned an experience badge are not eligible to enter beginner or casual contests. However, if a player earns a badge after contest entry, they will remain in the contest. Badges are defined by and are compliant with DFS regulations, for more details please visit https://www.draftkings.com/experience-badges.

    On another note, the app is awesome. It blows FanDuel out of the water, really it does. Thanks for the responses in advance.

    Thank you! We’re driven to offer the best user experience in the industry and greatly appreciate your kind words. Happy Thanksgiving everyone!

    Make it Reign!

    - DraftKings Community Team

  • Timbo636314

    Why are there no more freeroll tournaments for NBA, NHL, NFL, EPL, ULC, PGA?

  • carney259

    • 132

      RG Overall Ranking

    • Ranked #94

      RG Tiered Ranking

    @DraftKings_CM said...

    All low entry fee contests are available to everyone except the highest-volume DraftKings players. The highest-volume players are ineligible to enter contests if the entry fee is less than $3. They are also ineligible to enter contests when the entry fee is less than $5 if the prize pool is less than $25,000 guaranteed.”

    What is the metric used to define “the highest volume Draftkings players.”? How many players/what percent of players are on that list?

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