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  • DraftKings_CM

    • DraftKings Representative

    On behalf of DraftKings, we are proud to announce our newly created Community team. Our group was formed to listen, engage, and advocate for the player community at large while championing our industry leading commitment to a world class game experience. We are here to represent your feedback inside the walls of DraftKings, because your ideas can help us deliver an increasingly better experience for all players. You can read our introductory post here: https://rotogrinders.com/threads/draftkings-cm-is-now-on-rotogrinders-2496208

    Now it’s your chance – what would you like to know? Do you have a suggestion you would like to share? We will do our best to answer all honest and respectful questions you post in this thread, in turn we hope to help players like you have a better understanding of how the world’s largest fantasy sports ecosystem works. Please allow us some time before responding to your questions and comments, you deserve well thought out answers – and that takes time.

    - DraftKings Community Team

  • elusivesmoke

    • 790

      RG Overall Ranking

    • Ranked #88

      RG Tiered Ranking

    • x3

      2020 DraftKings FBBWC Finalist

    I’m sure I will get brushed off here just as I have been emailing DK support, but its been a month since the FBWC got canceled. Could we have some details as to what the plan is for this event? I’m tired of loaning you my money for free.

  • dbullsfan

    • Ranked #88

      RG Tiered Ranking

    any chance we can get a mini max going for the Outlaw Golf. I really appreciate that we have it but I think we could easily get enough golf degens to fill a decent sized one up similar to the LOL slates.

  • Dunzor

    @elusivesmoke said...

    I’m sure I will get brushed off here just as I have been emailing DK support, but it’s been a month since the FBWC got canceled. Could we have some details as to what the plan is for this event? I’m tired of loaning you my money for free.

    I think the ideal solution would be to convert anyone with a ticket to a live final whose date has past into the cash value of the ticket, and then if they do reschedule the event at a later date then you make it a private invite only contest where everyone has the option to buy their seat back at the same price and enter the contest or just keep the cash they already got and forgo playing in it.

  • mciama2000

    Will we be able to use the April Esports Ironman towards May Rewards tiers?

  • bigez952

    @mciama2000 said...

    Will we be able to use the April Esports Ironman towards May Rewards tiers?

    No since you won’t be able to claim those rewards until May 1st and then those crowns will count towards June rewards.

  • TheRyanFlaherty

    So was there no esports today? Checked hours ago and haven’t seen anything.
    I see some ridiculous times for tomorrow, so now I’m worried that I missed like a lone offering at 3am, in which case I’m going to be super pissed I’ve been wasting my time playing this crap. It would suck that this is the first Ironman with absolutely no margin of error and all of a sudden I was supposed to know that there wouldn’t be the type of offerings we’ve had the first 15 days of the month…

  • bigez952

    @TheRyanFlaherty said...

    So was there no esports today? Checked hours ago and haven’t seen anything.
    I see some ridiculous times for tomorrow, so now I’m worried that I missed like a lone offering at 3am, in which case I’m going to be super pissed I’ve been wasting my time playing this crap. It would suck that this is the first Ironman with absolutely no margin of error and all of a sudden I was supposed to know that there wouldn’t be the type of offerings we’ve had the first 15 days of the month…

    The Counter Strike leagues that they have been offering with mid day lock times for eSports ended as they have been going through the playoffs the last couple of weeks. I was hitting those for my ironman as I liked the mid day lock times. Today was my first day playing the 2am CST LOL slate knowing that the only Counter Strike offer is now a new league with a 4:30am CST lock time but only has 2 games which isn’t ideal.

  • whoisjohngalt420

    @TheRyanFlaherty said...

    So was there no esports today? Checked hours ago and haven’t seen anything.
    I see some ridiculous times for tomorrow, so now I’m worried that I missed like a lone offering at 3am, in which case I’m going to be super pissed I’ve been wasting my time playing this crap. It would suck that this is the first Ironman with absolutely no margin of error and all of a sudden I was supposed to know that there wouldn’t be the type of offerings we’ve had the first 15 days of the month…

    There was a 3am League of Legends slate.

  • TheRyanFlaherty

    Thank you guys for the answers.
    I didn’t even think to check for something like that.
    Just sucks, like I said, because most Ironman usually have slight wiggle room, I would have adjusted after not knowing that today.
    Guess I’ll save myself some money because I can just choose to ignore it now.

  • bigez952

    @TheRyanFlaherty said...

    Thank you guys for the answers.
    I didn’t even think to check for something like that.
    Just sucks, like I said, because most Ironman usually have slight wiggle room, I would have adjusted after not knowing that today.
    Guess I’ll save myself some money because I can just choose to ignore it now.

    It doesn’t hurt to reach out to DK and explain that you missed it as I almost did as well seeing they didn’t have an afternoon Counter Strike Slate so I jumped on LOL late last night. They might be willing to give you a mulligan to keep you playing the last 14 days.

  • whoisjohngalt420

    @bigez952 said...

    It doesn’t hurt to reach out to DK and explain that you missed it as I almost did as well seeing they didn’t have an afternoon Counter Strike Slate so I jumped on LOL late last night. They might be willing to give you a mulligan to keep you playing the last 14 days.

    I second this that it doesn’t hurt to ask. Perhaps they’d allow a mulligan if u just entered $10 in contests in a day even if contest was next day? Def be a bummer for u to miss out on the Ironman because of missing a single 3am slate.

  • jdl45

    Can anyone else not see their classic madden contest that is currently into the third game of the slate??

  • snellman

    • Ranked #69

      RG Tiered Ranking

    @jdl45 said...

    Can anyone else not see their classic madden contest that is currently into the third game of the slate??

    I received an e-mail after the first game saying there were technical difficulties so they were canceling the first game showdown contest and the classic contest.

  • jdl45

    @snellman said...

    I received an e-mail after the first game saying there were technical difficulties so they were canceling the first game showdown contest and the classic contest.

    Thank you, didn’t see the email

  • DraftKings_CM

    • DraftKings Representative

    DK your intent should be to listen and implement user feedback, not double down on a mistake that was made.

    ….and decided to only notify people on Twitter.

    We did the very best we could to provide the best experience we can offer, within the contest rules, all with just a few days of preparation. That seems like a very reasonable choice to us, and it matches how we communicate with “traditional” NAS players about last minute changes (see details below).

    In this case, timing affected our ability to notify users of start time changes. We had to adjust based on the information we were made aware of, in a very short time limit, as we were made aware. The most instant channel for communications in this case was Twitter which is our standard procedure.

    We typically notify users if we are aware of any potential changes to the lock time of the contest if we know within 1 hour or more. After the initial email, we advise users to monitor the DraftKings lobby and Twitter for further updates.

    With that said, we HAVE worked to iron out some of the potential pain points for this weekend’s eNAS. If you look carefully, we are locking the contest at 1:10PM, but the race starts at 1. The 1PM broadcast won’t start right away with the racing, drivers do their laps simultaneously on their own rigs without other cars on the track and it takes about 5 minutes. NASCAR’s best estimate is that pre-race ceremonies (invocation, anthem, command to fire engines) will begin at 1:10PM, which is the time of our lock.

    Locking at the start of pre-race ceremonies is consistent with real NAS contests, as we lock there instead of the actual lap 1 green flag. BUT, this also means thre may be a small window for when starting lineups are made official, which is out of our contro, but it is better than not offering eNAS. As we learn more information, or if the schedule changes, please be aware that the lock time could change, so pay careful attention to any announcements. A wise player once said, paying attention to the breaking news is one of the most important skills in DFS.

    Is there any push for any of the other esports or outlaw golf to be legalized in NY?

    We’re afraid that is outside of the scope of our team’s experience, we have no insight into what regulators permit or what the possible future is for New York residents.

    I’m sure I will get brushed off here just as I have been emailing DK support, but it’s been a month since the FBWC got canceled. Could we have some details as to what the plan is for this event? I’m tired of loaning you my money for free.
    I think the ideal solution would be to convert anyone with a ticket to a live final whose date has past into the cash value of the ticket, and then if they do reschedule the event at a later date then you make it a private invite only contest where everyone has the option to buy their seat back at the same price and enter the contest or just keep the cash they already got and forgo playing in it.

    We sent out emails to all users who were affected by the cancelation of FBWC as a result of the pandemic. You should have already received it already, if not please let us know.

    Will we be able to use the April Esports Ironman towards May Rewards tiers?
    No since you won’t be able to claim those rewards until May 1st and then those crowns will count towards June rewards.

    With any inquiries regarding Achievements or Rewards Tiers, please contact support@draftkings.com and one of our Customer Experience agents will review your account and see what we can do for you.

    It would suck that this is the first Ironman with absolutely no margin of error and all of a sudden I was supposed to know that there wouldn’t be the type of offerings we’ve had the first 15 days of the month…

    It’s of the utmost importance to us that you have a positive experience with our Achievements program & we are always willing to chat. Send a message to support@draftkings.com and make reference to this thread, we’ll see what we can do.

    Can anyone else not see their classic madden contest that is currently into the third game of the slate??
    I received an e-mail after the first game saying there were technical difficulties so they were canceling the first game showdown contest and the classic contest.

    Due to technical difficulties with our 1 PM EST Madden Simulation game yesterday, we we had to the Showdown contest between the Chargers and Jaguars, as well as the Classic contest. All entries were refunded.

    The good news: Today’s 8 PM Madden Simulation has a prize pool of $10,000, check it out here – https://www.draftkings.com/draft/contest/87080043

    For the latest information on events and when sports are coming back with an updated 2020 sports calendar due to COVID-19 changes, check out our ‘Sport & League Status’ page here: https://www.draftkings.com/about/covid-19/updated-2020-sports-calendar/

    Please join our #DKRally to raise money for the United Way’s Covid-19 Relief effort. Learn more at http://draftKings.com/dkrally

    - DraftKings Community Team

  • DefinitelyMiami

    DK I was going to post an apology but then you added the bit about “ a wise player”. The bottom line is you mismanaged the contest and gave people an unfair advantage. The person in charge of Enascar is doing a terrible job, just look at the notes on Dale Jrs profile.
    He will be racing in the qualifying race yet you make it sound like he isn’t even entered .

    Zero mention at all of the qualifying race

    Like I said, substandard at best. Have some pride and do things correctly

  • Jeddy3

    So, with today being what was supposed to be the first day of the NBA playoffs, have you decided what you’re going to do to for the people that had played all 132 days of the regular season Ironman achievement? I’d think we should qualify for the 25k crowns, right?

  • bure10

    @Jeddy3 said...

    So, with today being what was supposed to be the first day of the NBA playoffs, have you decided what you’re going to do to for the people that had played all 132 days of the regular season Ironman achievement? I’d think we should qualify for the 25k crowns, right?

    I think they are waiting until a decision is made on the season and then assess from there. If the season is done and you got it this far then you would get it. The ironman to this point for NBA is 136 days not 132 though and the two sport athlete is 135 since there was no game on XMas other than NBA.

    If the season continues then the ironman continues and if there is a decrease in games/days left then the ironman would decrease accordingly.

  • bure10

    DK why cant you just lock Nascar at 1 and confirm no change in lock time and just let it happen. It was the continuous, sudden changes to lock time with almost no time to react that upset people. I glad there have been people looking at that product and things have been ironed out.

  • TheRyanFlaherty

    Thanks @draftkings_cm
    I’ve continued to play since missing that single day, in case it turned out many users had that issue and there was an exception made. And really, I’ve preferred DraftKings and the bonuses and customer service for quite some time, so I wasn’t going to make a big issue about it even if I did miss out, but I will send an email, and would be very grateful if it was still honored if I only missed that first night with the am locks.

  • Rod3321

    The Madden simulations have been great entertainment as all real sports are on hiatus. My question is do the DK dollars won from these contests ever expire?

  • d_train21

    As there appears to be no scheduled LoL games for any league on Tuesday April 21st, will an exemption for the “Fantasy Esports Ironman“and “MEGA Fantasy Esports Ironman” be carved out for NY State residents who are unable to participate in CS:GO and thus appear to be unable to enter a paid contest that day? I would hope Yes. If not, it should have been made abundantly clear that not all state residents would be able to achieve this Achievement back before April 1.

  • SkateFiend

    Will dk consider Asian baseball dfs? The Taiwanese league has already started and KBO is expected to start. NPB is on hold.

    The Taiwanese baseball might be the only live team game right now. The time differences is factor but at this time dfs players will make adjustments.

  • whoisjohngalt420

    @SkateFiend said...

    Will dk consider Asian baseball dfs? The Taiwanese league has already started and KBO is expected to start. NPB is on hold.

    The Taiwanese baseball might be the only live team game right now. The time differences is factor but at this time dfs players will make adjustments.

    Love this idea!!!

  • whoisjohngalt420

    @d_train21 said...

    As there appears to be no scheduled LoL games for any league on Tuesday April 21st, will an exemption for the “Fantasy Esports Ironman“and “MEGA Fantasy Esports Ironman” be carved out for NY State residents who are unable to participate in CS:GO and thus appear to be unable to enter a paid contest that day? I would hope Yes. If not, it should have been made abundantly clear that not all state residents would be able to achieve this Achievement back before April 1.

    I wonder if the Golf event they have on tuesday counts as esports?

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