INDUSTRY FORUM

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  • DraftKings_CM

    • DraftKings Representative

    On behalf of DraftKings, we are proud to announce our newly created Community team. Our group was formed to listen, engage, and advocate for the player community at large while championing our industry leading commitment to a world class game experience. We are here to represent your feedback inside the walls of DraftKings, because your ideas can help us deliver an increasingly better experience for all players. You can read our introductory post here: https://rotogrinders.com/threads/draftkings-cm-is-now-on-rotogrinders-2496208

    Now it’s your chance – what would you like to know? Do you have a suggestion you would like to share? We will do our best to answer all honest and respectful questions you post in this thread, in turn we hope to help players like you have a better understanding of how the world’s largest fantasy sports ecosystem works. Please allow us some time before responding to your questions and comments, you deserve well thought out answers – and that takes time.

    - DraftKings Community Team

  • d_train21

    Sadly, same problem. NY State (and Iowa) residents are unable to enter those golf contests either. Hope DK figure something out regarding the Achievements, as NY State (according to the NY Times) accounts for more than 10% of all DFS players. It seems not the usual player forward attitude of DK to exclude at least if not more than 1 out of 10 players from the only Achievements that are worth doing this month. And more over, not to mention that at the start of the month.

  • SkateFiend

    The KBO is slated to begin May 1 and ESPN reportedly reached out to the league for a broadcasting deal. The Taiwanese league has already started.

    Unless I’m mistaken these are the only team sports currently active or are scheduled to be played. Is dk considering offering Asian baseball contests? A brief statement would be nice.

  • MotownGreek

    @whoisjohngalt420 said...

    I wonder if the Golf event they have on tuesday counts as esports?

    It is a live tour so it won’t count as an esport.

  • FuzzyOzzy

    I actually brought up the NY esports achievement problem earlier in the month in this thread. (That the achievement was impossible for NY and Iowa to complete) The guy responded so they knew it was going to be an issue, and no solution was offered.

  • humanash

    Add me to the list of folks who are ready to put some loot on the line for Korean Baseball! I’ve already started some research, just basic stuff, but ready to dig in deeper with official confirmation that you’ll be offering tournaments. Seems like this will be a great fit since it is likely the games will be easily watchable in the USA, and will make Showdown Mode appealing too since it’s easier than trying to figure out the entire league, and if the game choices line up with the broadcasts it could be almost like normal. Would play the Taiwan league too! Need some baseball any way I can get it!

  • DraftKings_CM

    • DraftKings Representative

    So, with today being what was supposed to be the first day of the NBA playoffs, have you decided what you’re going to do to for the people that had played all 132 days of the regular season Ironman achievement?
    I think they are waiting until a decision is made on the season and then assess from there.

    For any inquiries regarding Achievements or Rewards Tiers, please contact support@draftkings.com. One of our Customer Experience agents will review your account and see what we can do for you on a case by case basis.

    Thanks @draftkings_cm
    I’ve continued to play since missing that single day, in case it turned out many users had that issue and there was an exception made. And really, I’ve preferred DraftKings and the bonuses and customer service for quite some time, so I wasn’t going to make a big issue about it even if I did miss out

    Happy to help, TheRyanFlaherty! If ever in the future you have any questions related to your personal account, it’s definitely best to send an email to our support team (support@draftkings.com). We can’t discuss the details of anyone’s personal account on a public forum so we’re limited in how we could have helped you here.

    The Madden simulations have been great entertainment as all real sports are on hiatus. My question is do the DK dollars won from these contests ever expire?

    The DK$ won in Madden simulation contests do not expire!

    As there appears to be no scheduled LoL games for any league on Tuesday April 21st, will an exemption for the “Fantasy Esports Ironman“and “MEGA Fantasy Esports Ironman” be carved out for NY State residents who are unable to participate in CS:GO and thus appear to be unable to enter a paid contest that day?
    I actually brought up the NY esports achievement problem earlier in the month in this thread.

    We are aware that some NY state residents will be unable to enter the required number of Esport contests due to state regulations beyond your control. In order to qualify for the Mega Esports Ironman, we ask that you play LoL contests every day for the month of April when offered.

    If all eligible days are played, we will be sure to take care of you and follow up on May 1st. This is a special case scenario that we may not be able to provide again in the future, yet for now it feels like the right thing to do for our loyal players!

    Will dk consider Asian baseball dfs?
    Love this idea!!!

    Creative idea! Your feedback has been shared and opportunities will be evaluated as we make plans for the future. Don’t forget, we also monitor all feature and product suggestions emailed to our Customer Support team at support@draftkings.com.

    For the latest information on events and when sports are coming back with an updated 2020 sports calendar due to COVID-19 changes, check out our ‘Sport & League Status’ page here: https://www.draftkings.com/about/covid-19/updated-2020-sports-calendar/

    Please join our #DKRally to raise money for the United Way’s Covid-19 Relief effort. Learn more at http://draftKings.com/dkrally

    - DraftKings Community Team

  • bigez952

    I have loved the April eSports achievements to keep me playing and trying out a new game I have never played before. Since it is looking like May will also be without any sort of sports are there any plans in the works for another month of special achievements?

  • DraftKings_CM

    • DraftKings Representative

    I have loved the April eSports achievements to keep me playing and trying out a new game I have never played before.

    Your feedback is much appreciated! Tell us more about your experiences trying out new games, what have you liked so far? Anything you’d like to see added or changed (within reason, of course)

    Since it is looking like May will also be without any sort of sports are there any plans in the works for another month of special achievements?

    We don’t have any updates to share at this time. Rest assured, if we launch any new Achievements programs, we’ll be sure to make an announcement in this thread.

    For any inquiries regarding Achievements specific to your personal account, please contact support@draftkings.com.

    For the latest information on events and when sports are coming back with an updated 2020 sports calendar due to COVID-19 changes, check out our ‘Sport & League Status’ page here: https://www.draftkings.com/about/covid-19/updated-2020-sports-calendar/

    Please join our #DKRally to raise money for the United Way’s Covid-19 Relief effort. Learn more at http://draftKings.com/dkrally

    - DraftKings Community Team

  • Dookie

    When I click on my live contest I cant find where the payouts are for the contest.

  • DraftKings_CM

    • DraftKings Representative

    When I click on my live contest I cant find where the payouts are for the contest.

    We’re happy to help! Just need a few details then we can point you in the right direction. Are you using a desktop or the mobile app?

    For the latest information on events and when sports are coming back with an updated 2020 sports calendar due to COVID-19 changes, check out our ‘Sport & League Status’ page here: https://www.draftkings.com/about/covid-19/updated-2020-sports-calendar/

    Please join our #DKRally to raise money for the United Way’s Covid-19 Relief effort. Learn more at http://draftKings.com/dkrally

    - DraftKings Community Team

  • ifthethunder

    Hello, DraftKings!

    I find your new layout to be blindingly white and painful to my eyes. I see some new things that are nice, but please use more black background and such. Your new update hurts.
    ~

  • whoisjohngalt420

    Has there been a change to the line ups page? The RG extension that is supposed to overlay own %‘s is no longer working.

    You guys did so well fixing the page in the past couple years. Why change it again? It wasn’t broken.

  • ifthethunder

    @ifthethunder said...

    I find your new layout to be blindingly white and painful to my eyes. I see some new things that are nice, but please use more black background and such.

    P.S. Reverting to old layout is fine for contests in progress, but the old layout option is NOT the old layout for contest history.
    ~

  • DraftKings_CM

    • DraftKings Representative

    I find your new layout to be blindingly white and painful to my eyes. I see some new things that are nice, but please use more black background and such. Your new update hurts.

    Your feedback has been shared with the team as we continue to monitor our re-designed Gamecenter experiment. The new design underwent a tremendous amount of research and testing before rolling out slowly to help us gauge user feedback. Don’t forget, we also monitor all feature and product suggestions emailed to our Customer Support team at support@draftkings.com.

    Has there been a change to the line ups page? The RG extension that is supposed to overlay own %‘s is no longer working.

    Since we haven’t made any recent changes to the lineups page, we suggest reaching out to RotoGrinders support with your inquiry.

    For the latest information on events and when sports are coming back with an updated 2020 sports calendar due to COVID-19 changes, check out our ‘Sport & League Status’ page here: https://www.draftkings.com/about/covid-19/updated-2020-sports-calendar/

    Please join our #DKRally to raise money for the United Way’s Covid-19 Relief effort. Learn more at http://draftKings.com/dkrally

    - DraftKings Community Team

  • Tugglife2

    With the Sportsbook about to launch in Colorado, can we expect some sort of deposit bonus/free bet promo?

  • ifthethunder

    Hi DK, this question came up in the golf thread:

    Has anyone asked DK why they won’t offer full tourney GCU Championship contests? (As opposed to just the single rounds that are up.)
    ~

  • LegiaWwa

    Are you guys looking into adding the Korean baseball league at all?

  • DraftKings_CM

    • DraftKings Representative

    With the Sportsbook about to launch in Colorado, can we expect some sort of deposit bonus/free bet promo?

    Sports betting has been approved by the voters in the great state of Colorado, but DraftKings is not yet live with sports betting in the state. Once any official announcement has been made about new state expansion for mobile Sportsbook, we will be sure to share the news in this thread!

    Has anyone asked DK why they won’t offer full tourney GCU Championship contests? (As opposed to just the single rounds that are up.)

    Unfortunately, the duration of the GCU Championship tournament (3 rounds) did not line up with that of our Classic DFS contest format (4 rounds).

    With that said, GCU is on our radar. As we work diligently to expand our contest offerings, it will stay in our minds as we prioritize future development plans.

    Are you guys looking into adding the Korean baseball league at all?

    Our team does not know what the future may bring but Korean baseball is a suggestion we’ve passed along to our internal product managers. We can’t guarantee that anything will come of it, but we can commit to leaving no stone unturned as we evaluate opportunities to roll out new DFS products.

    For the latest information on events and when sports are coming back with an updated 2020 sports calendar due to COVID-19 changes, check out our ‘Sport & League Status’ page here: https://www.draftkings.com/about/covid-19/updated-2020-sports-calendar/

    Please join our #DKRally to raise money for the United Way’s Covid-19 Relief effort. Learn more at http://draftKings.com/dkrally

    - DraftKings Community Team

  • nohitter48

    Data Grinder

    • 2020 NASCAR Live Finalist

    Any chance you guys could ever group multiple LoL matches into a group? I know you did this for LCK/LPL but 2 game slates for EU Masters and the LPL playoffs are basically a menace creating trains of lineups from the top down leaving the desire for more lineup uniqueness. For example, the EU Masters this week has 6 games per day but split by 4 teams. Is there any way to get a slate where the players can be broken down by Player 1 Game 1, Player 1 Game 2, Player 1 Game 3, etc. vs a plethora of 2 game slates?

  • bigez952

    @nohitter48 said...

    Any chance you guys could ever group multiple LoL matches into a group? I know you did this for LCK/LPL but 2 game slates for EU Masters and the LPL playoffs are basically a menace creating trains of lineups from the top down leaving the desire for more lineup uniqueness. For example, the EU Masters this week has 6 games per day but split by 4 teams. Is there any way to get a slate where the players can be broken down by Player 1 Game 1, Player 1 Game 2, Player 1 Game 3, etc. vs a plethora of 2 game slates?

    I agree that this would be really nice to have a 6 game slate option to spread out ownership even though it might be confusing with every player appearing in 3 of the 6 games. My guess it would make scoring and keeping track tougher but if its possible I would much rather play the full 6 games as well to avoid 70%+ ownership on the heavy favorites.

  • d_train21

    Thanks for the update about NY State residents, that’s good news. If eSports achievements are offered in May and have spend based requirements, could it be less restrictive in time? For example, 25,000 Crowns earned this month for +$10 in a day in play = +$300 for the month. For us loyal Ny’ers it would be great if a similar achievement went out next month but instead was say, enter six $50 or higher or fifteen $20 or higher throughout the month. Same spend, but we don’t have to worry about not having LoL eSports available each and every day.

  • whoisjohngalt420

    @bigez952 said...

    avoid 70%+ ownership on the heavy favorites

    Just stack both underdogs. You won’t have to worry about the ownership’s, not as many dupes and you will increase your ceiling.

  • bigez952

    @whoisjohngalt420 said...

    Just stack both underdogs. You won’t have to worry about the ownership’s, not as many dupes and you will increase your ceiling.

    You can light your money on fire just the same. Some of these EU Masters teams are not good and when the terrible 0-3 team goes up against the top 3-0 team it makes it hard to play a 2 game slate. I decided to just play the 6 game Road to Rio CS:GO slate today instead of the EU Masters.

    To be unique your probably better off game stacking the 2-1 / 1-2 match in the hopes the losing team in that game can still out score the 3-0 team in the other game. Still not something I really want to do.

  • odjob

    Any news about expanding in the European market? As a danish citizen I’m mostly concerned about Denmark :-)

  • whoisjohngalt420

    Thank you DK for adding KBO to help us get our Baseball fix.

    But, please please please do not destroy the already poor micro contest sizing for LoL because of it.

    The 4am and Noon 4/30 contests for LoL already look like they are being affected for some reason. We’ve been filling 1k Dime Time’s whenever you add them. Very frustrating seeing them go down to 750, 500, 300, 100.. 20!!!

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