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  • DraftKings_CM

    • DraftKings Representative

    On behalf of DraftKings, we are proud to announce our newly created Community team. Our group was formed to listen, engage, and advocate for the player community at large while championing our industry leading commitment to a world class game experience. We are here to represent your feedback inside the walls of DraftKings, because your ideas can help us deliver an increasingly better experience for all players. You can read our introductory post here: https://rotogrinders.com/threads/draftkings-cm-is-now-on-rotogrinders-2496208

    Now it’s your chance – what would you like to know? Do you have a suggestion you would like to share? We will do our best to answer all honest and respectful questions you post in this thread, in turn we hope to help players like you have a better understanding of how the world’s largest fantasy sports ecosystem works. Please allow us some time before responding to your questions and comments, you deserve well thought out answers – and that takes time.

    - DraftKings Community Team

  • DraftKings_CM

    • DraftKings Representative

    What’s up with King of the Pitch? Any plans as of yet?

    Keep an extra close eye on the lobby, we’ll leave it at that ; )

    EDIT: 2020 King of the Pitch is live! https://www.draftkings.com/lp/2020-kotp

    Make it Reign!

    - DraftKings Community Team

  • mookie336

    I live in Germany and I’m not allowed to play the German soccer league contests. I would very much like to know why?
    Thanks in advance!

  • DraftKings_CM

    • DraftKings Representative

    I live in Germany and I’m not allowed to play the German soccer league contests. I would very much like to know why?
    Thanks in advance!

    We’re afraid that this question falls outside the scope of our team’s experience, we don’t have any insight into what regulators permit or what the possible future is for residents of Germany.

    Make it Reign!

    - DraftKings Community Team

  • clrockny24

    i see you got rid of the ability to trade in crowns for dk dollars. why?

  • SkateFiend

    DK didn’t post lineups for the most recent KBO slate. Was that a one time thing?

  • bure10

    I would still very much like the ability to use my $25.00 NBA milli maker ticket for the UFC milli maker please and thank you!

  • mciama2000

    Any chance we can get you to consider/test out a giant contest in the $3-5 range for CS GO for slate, instead of the main $10 one?

  • andrew34232

    Any updates on what’s going on with the Ironman status for NBA and NHL?

  • SkateFiend

    NHL cancelled the regular season and will go straight to a 24 team playoffs. Can we complete the iron man challenge by playing those contests? I’m assuming DK will offer NHL contests once the season resumes.

  • bure10

    @SkateFiend said...

    NHL cancelled the regular season and will go straight to a 24 team playoffs. Can we complete the iron man challenge by playing those contests? I’m assuming DK will offer NHL contests once the season resumes.

    The NHL ironman should be done where it is now and if we hit the amount of games to this point?

  • rgriffin37

    @bure10 said...

    The NHL ironman should be done where it is now and if we hit the amount of games to this point?

    I would think they would try figure out how to end the NHL Achievements now that the regular season is officially over. I suppose they could try to extend it for the playoffs but I’m sure there are plenty of legalities to be dealt with in that scenario. I had 156 days out of 174, which is 89.6% of the way there. The customer-friendly options would be to either honor the Ironman in full for anyone on pace or pay out the pro-rated crowns for those on pace. Hopefully they’ll let us know soon.

  • d_train21

    Pro-rated achievements are by far the most positive customer service move. But not just the Ironman, I feel that as a lot of effort went into playing and working on these, each achievement should be moved to completion in its current milestone. Say you are at 140/150 days in Rink Rat, you should be advanced to 150 and awarded the 250 crowns.

  • bure10

    @rgriffin37 said...

    Link Qu

    I had 156 in ironman and was making progress on playmaker, lamplighter and two a day but I might not have hit them.

    Best way is prorate the games and prorate the crowns and make something fresh for the playoffs to get everyone fired up.

  • rgriffin37

    I agree that some of the others could also be prorated. The main priority for everyone though will be the Ironman since that is the one that can get you into diamond status for a month. I imagine that DK is actively discussing this and will hopefully provide an update very soon. They can’t wait all that long or they will start receiving a flood of questions, if they’re not already. I think that the best move for them in terms of re-engaging players is to roll out new playoff only NHL achievements. This would attract both new players and existing players. Attempting to combine the existing achievements with the playoffs may not provide incentive for new players and could also seem like a moving of the goal posts for existing players.

  • Yeoman

    @rgriffin37 said...

    The customer-friendly options would be to either honor the Ironman in full for anyone on pace or pay out the pro-rated crowns for those on pace.

    If they go this route I wonder how “on pace” will be defined? There was a small cushion available (I forget the total number of days there were to be in the season: 177? 178?).

    If they only honor it for those with perfect attendance I’ll be more than a bit peeved—I’d only missed one night, the showdown-only Thanksgiving slate.

    “30 days from the end of the regular season” needs defined, too. Did the clock start ticking with the NHL’s announcement? With DK’s presumed upcoming announcement letting us know what they’ll honor? When the last game was played March 11? (Not that—that’d be a relationship killer for a lot of customers.)

  • Yeoman

    @bure10 said...

    Best way is prorate the games and prorate the crowns and make something fresh for the playoffs to get everyone fired up.

    I’m not sure how I feel about pro-rating the crowns. The achievement was precisely the 25k needed for diamond status and under current circumstances with so little to play I’m not sure I’d be able to make up the difference.

  • Yeoman

    @d_train21 said...

    each achievement should be moved to completion in its current milestone. Say you are at 140/150 days in Rink Rat, you should be advanced to 150 and awarded the 250 crowns.

    140/150 is fine. But simply moving everyone up a level is probably a bit much. I’m at 52/100 in Playmaker—there’s no way in hell I was making that.

  • ryanprzy

    Since the NHL achievements were strictly for the regular season, then they should be done. Everyone on pace to get the Iron Man achievement should be awarded the full 25K crowns. Then draw up a new batch of achievements for whatever hockey remains.

    I’ve got a lot of faith in DK to get this right because their track record of customer service and how they’ve handled everything else has been terrific.

    *EDIT: Also, for the Two-a-Days achievement I’m at 130/150. I’m curious to know what number everyone has on that. I feel like I might have missed a day or two for that one. It’s the one that requires you to play in both a contest that locks prior to 7:45 ET and one that locks afterwards.

  • Yeoman

    @ryanprzy said...

    EDIT: Also, for the Two-a-Days achievement I’m at 130/150. I’m curious to know what number everyone has on that. I feel like I might have missed a day or two for that one. It’s the one that requires you to play in both a contest that locks prior to 7:45 ET and one that locks afterwards.

    There was a thread on that a while back—that achievement was impossible to reach, there were too many days in the season where there were no games prior to (or after) 7:45. I don’t remember what the total possible number worked out to be but it was somewhere in the 140s.

  • rgriffin37

    The only concern I have is that DK has the “Force Majeure” language in the T&C. That seemingly gives them an out to do pretty much anything they choose. This wouldn’t be a good time to fall back on the terms and conditions and just tell everyone it’s all out of our control. Customer retention is likely a crucial issue for them right now. That same language though likely gives them the option to award pro-rated crown amounts at their discretion. Hopefully they share their plans this week. Like someone else said, I also have faith in them to get this right.

  • ifthethunder

    I was

    156/174 Fantasy Hockey Ironman
    136/164 Fantasy Basketball Ironman

    I’m pretty sure each was the max possible. I’d be happy with any outcome better than nothing, which is what we have currently.
    ~

  • rgriffin37

    @ifthethunder said...

    I was

    156/174 Fantasy Hockey Ironman
    136/164 Fantasy Basketball Ironman

    I’m pretty sure each was the max possible. I’d be happy with any outcome better than nothing, which is what we have currently.
    ~

    Same progress for me. I’m definitely hoping for something positive here.

  • ryanprzy

    @Yeoman said...

    There was a thread on that a while back—that achievement was impossible to reach, there were too many days in the season where there were no games prior to (or after) 7:45. I don’t remember what the total possible number worked out to be but it was somewhere in the 140s.

    Thanks man. That’s the only hockey achievement I thought I would miss.

  • ryanprzy

    @rgriffin37 said...

    That same language though likely gives them the option to award pro-rated crown amounts at their discretion.

    Awarding pro-rated crowns would cost DK a lot more than if they were to award the full 25K to the ones who were on the pace.

    EDIT: Or maybe I misunderstood what you meant. I guess they could award the pro-rated amount to only the ones who were on pace and that would be fair. It would amount to ~22K or so.

  • andrew34232

    @ifthethunder said...

    I was

    156/174 Fantasy Hockey Ironman
    136/164 Fantasy Basketball Ironman

    I’m pretty sure each was the max possible. I’d be happy with any outcome better than nothing, which is what we have currently.
    ~

    Yea same,I’d like to lose some crowns on KBO

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