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  • DraftKings_CM

    • DraftKings Representative

    On behalf of DraftKings, we are proud to announce our newly created Community team. Our group was formed to listen, engage, and advocate for the player community at large while championing our industry leading commitment to a world class game experience. We are here to represent your feedback inside the walls of DraftKings, because your ideas can help us deliver an increasingly better experience for all players. You can read our introductory post here: https://rotogrinders.com/threads/draftkings-cm-is-now-on-rotogrinders-2496208

    Now it’s your chance – what would you like to know? Do you have a suggestion you would like to share? We will do our best to answer all honest and respectful questions you post in this thread, in turn we hope to help players like you have a better understanding of how the world’s largest fantasy sports ecosystem works. Please allow us some time before responding to your questions and comments, you deserve well thought out answers – and that takes time.

    - DraftKings Community Team

  • rgriffin37

    @ryanprzy said...

    Awarding pro-rated crowns would cost DK a lot more than if they were to award the full 25K to the ones who were on the pace.

    EDIT: Or maybe I misunderstood what you meant. I guess they could award the pro-rated amount to only the ones who were on pace and that would be fair. It would amount to ~22K or so.

    If they went that route, I would expect them to only award pro-rated crowns to those on pace to hit the achievement in question. They’re in a tricky spot but you’d think if they are willing to shell out $10k every day for Madden sim contests to retain interest, then they would also be willing to pay out crowns to players that were grinding daily towards IronMan achievements.

  • andrew34232

    They sent me an email saying they rewarded 25k crowns for Hockey,am assuming everyone else would’ve gotten it as well who were on pace.

  • mciama2000

    Yeh looks like they added into the crowns too already, noticed my balance just went up 25k.

  • TheRyanFlaherty

    Also was coming to say I appreciate you guys rewarding the hockey Ironman. Think it would have also been fair to prorate it, it getting the full amount means a lot to a smaller stakes player like myself that was playing the sport each night specifically for this reward…so it’s greatly appreciated.

  • andrew34232

    This will get us diamond status right?

  • ifthethunder

    Awesome.
    ~

  • whoisjohngalt420

    I appreciate that DK did this… BUT, typically we have the option to claim within 30 days .. this time they went ahead and just credited the 25k crowns.. which prevents people who locked in Diamond for June with Esports from being able to claim in June for July Diamond status.

    Hoping DK rep will make a comment on this and that some type of adjustment can be made for July Diamond. Personally I intended to claim those 25k in June.

  • rgriffin37

    @TheRyanFlaherty said...

    Also was coming to say I appreciate you guys rewarding the hockey Ironman. Think it would have also been fair to prorate it, it getting the full amount means a lot to a smaller stakes player like myself that was playing the sport each night specifically for this reward…so it’s greatly appreciated.

    I received the same email. Solid move by DK and I echo everything said here. The 25k crowns are huge for us smaller stakes players. All in all, really good move by DK and A+ customer service.

  • rgriffin37

    @whoisjohngalt420 said...

    I appreciate that DK did this… BUT, typically we have the option to claim within 30 days .. this time they went ahead and just credited the 25k crowns.. which prevents people who locked in Diamond for June with Esports from being able to claim in June for July Diamond status.

    Hoping DK rep will make a comment on this and that some type of adjustment can be made for July Diamond. Personally I intended to claim those 25k in June.

    Yeah, I was already locked into platinum but I can live with that. That would definitely be frustrating if you had already lined up Diamond. The extra 25k doesn’t help with your reward level in that scenario. I would reach out to them directly if I were you. I bet they would work with you.

  • ryanprzy

    And DK comes through yet again! I’m looking forward to the NHL playoffs. And NBA. And MLB.

  • bure10

    The right and fair outcome. No one has a reason to complain. Thanks DK

  • panters

    Thanks DK! I am a smaller stakes player also so these will last a while. Not to sound ungrateful but I played the NBA also.

  • bure10

    @panters said...

    Thanks DK! I am a smaller stakes player also so these will last a while. Not to sound ungrateful but I played the NBA also.

    NBA hasnt made an announcement like NHL did. The NBA season is still “paused”, NHL is confirmed done. Cant do nothing until a similar annoucement.

  • Yeoman

    @panters said...

    Thanks DK! I am a smaller stakes player also so these will last a while. Not to sound ungrateful but I played the NBA also.

    Shhh. We don’t want those crowns until June, earliest. :)

  • whoisjohngalt420

    @rgriffin37 said...

    I would reach out to them directly if I were you. I bet they would work with you.

    Did what you said. They were pretty cool about it and were flexible on allowing me to technically claim the NHL crowns in June to Q for July Diamond. They said was a technical issue that disallowed them from leaving them as ‘claimable’ 30 days. Which makes sense. Really appreciated their flexibility.

  • rgriffin37

    @whoisjohngalt420 said...

    Did what you said. They were pretty cool about it and were flexible on allowing me to technically claim the NHL crowns in June to Q for July Diamond. They said was a technical issue that disallowed them from leaving them as ‘claimable’ 30 days. Which makes sense. Really appreciated their flexibility.

    Nice. I would have been surprised if they gave you a hard time about that. They have always been reasonable and helpful when I have contacted them.

  • DraftKings_CM

    • DraftKings Representative

    i see you got rid of the ability to trade in crowns for dk dollars. why?

    Last summer we rolled out the option to enter contests with crowns, and it was a huge hit. At the time there was a known yet unintended side effect of withdrawing from contest entries entered with crowns, we refunded back to DK Dollars. We fixed that loophole not too long ago, withdrawal refunds should only occur in the currency used to enter the contest.

    DK didn’t post lineups for the most recent KBO slate. Was that a one time thing?

    We do our best to provide users with the most up to date information on all players and games. We know that this is not the experience you were hoping for, and we will continuously work to provide lineup indicators whenever possible for KBO contests. We certainly appreciate your understanding.

    I would still very much like the ability to use my $25.00 NBA milli maker ticket for the UFC milli maker please and thank you!

    We continue to evaluate how we adjust as the sports calendar evolves, it is still too soon to make any decisions about NBA contest tickets earned while the future is unpredictable. Please keep an eye on the FAQs posted at https://www.draftkings.com/about/covid-19/, this is where all decisions will be compiled.

    Any chance we can get you to consider/test out a giant contest in the $3-5 range for CS GO for slate, instead of the main $10 one?

    Anything is possible someday, provided we can predict the demand will exist to meet your request. We appreciate your desire to make our contests as player-friendly as possible, therefore we have noted your suggestion and will take it into consideration as we review and enhance our CS-GO contest offerings.

    Any updates on what’s going on with the Ironman status for NBA and NHL?
    NHL cancelled the regular season and will go straight to a 24 team playoffs. Can we complete the iron man challenge by playing those contests? I’m assuming DK will offer NHL contests once the season resumes.
    The NHL ironman should be done where it is now and if we hit the amount of games to this point?
    I would think they would try figure out how to end the NHL Achievements now that the regular season is officially over.

    Following the official NHL announcement that the regular season is completed and the league will be looking to run a 24-team playoff, we have decided to conclude our regular season NHL Achievements program. All users who were still eligible to complete the Fantasy Hockey Ironman Achievement at the time the season was suspended (150+ days played) on March 12 will be credited with the full 25,000 crown reward of completing the Ironman. All progress towards the other NHL Achievements have been finalized. Regular season NHL Achievement rewards will be claimable until June 28, 2020.

    As the NHL moves forward with the planned 24-team playoff, we intend to launch a new NHL Playoff Achievements program built to capture all the excitement of 24 teams competing for the biggest prize in sports. These program details will be announced in the future, likely after the playoff schedule is established.

    I appreciate that DK did this… BUT, typically we have the option to claim within 30 days .. this time they went ahead and just credited the 25k crowns.. which prevents people who locked in Diamond for June with Esports from being able to claim in June for July Diamond status.

    It shouldn’t come as a surprise to anyone here that we’re going to refer you to the real pros — send a message over to support@draftkings.com, make reference of this post, and we’ll see what our expert Agents can do once they review your situation.

    Did what you said. They were pretty cool about it and were flexible on allowing me to technically claim the NHL crowns in June to Q for July Diamond. They said was a technical issue that disallowed them from leaving them as ‘claimable’ 30 days. Which makes sense. Really appreciated their flexibility.

    Nothing but good intentions!

    I received the same email. Solid move by DK and I echo everything said here. The 25k crowns are huge for us smaller stakes players. All in all, really good move by DK and A+ customer service.

    Much Love!

    NBA hasnt made an announcement like NHL did. The NBA season is still “paused”, NHL is confirmed done. Cant do nothing until a similar annoucement.

    Truth! We need to know the outcome of the season first – once the league makes its decisions known, then we will make announcements shortly after about our plans.

    Make it Reign!

    - DraftKings Community Team

  • DefinitelyMiami

    Draftkings I really appreciate you guys being kind to give us the Ironman Achievement we were on pace to claim so thank you! I hate to be “that guy” but why make us contact customer support if we want to delay claiming Ironman until next month? We should have the same option/ opportunity we have with our other nhl achievements

  • SkateFiend

    Thank you for giving us the 25K crowns. Last year I played MLB and NBA with crowns accumulated from completing the MLB iron man challenge and I won first place on a quarter contest. Whatever money we earn by essentially playing contests free every day (smaller stakes for me) will COUNT in a time like this. I made some money at FD playing contests with bonus cash earned from their sim games.

    My only small fear is that I’m still unsure as how crowns will be taxed. I’ve heard that they’re rolled into total winnings even if I use them all in losing contests. But I plan to set aside a portion of the stimulus check as insurance.

    Let me also thank DK for posting lineups and live results for KBO games (SMH @ Fanduel)

  • joephoto

    This happen to anyone else ?
    I do my daily DK “mission” every single day.
    Woke up to find my mission is to enter any $1,000 contest today to get 5,000 crowns. Usually it’s a $15-25 mission.Too rich today for me.
    It’s like mission impossible.

  • panters

    @Yeoman said...

    Shhh. We don’t want those crowns until June, earliest. :)

    Well put. I must have been overcome with happy.

  • whoisjohngalt420

    @DefinitelyMiami said...

    Draftkings I really appreciate you guys being kind to give us the Ironman Achievement we were on pace to claim so thank you! I hate to be “that guy” but why make us contact customer support if we want to delay claiming Ironman until next month? We should have the same option/ opportunity we have with our other nhl achievements

    fwiw, I at first thought this, but then talked to support and can see why it is this way. They have a technical system set up and it’s not easily modified to allow for an achievement to be advanced to next level and then left as ‘claimable’. This was a unique situation that was not accounted for up front. So, i really think they did their best on this.

  • DraftKings_CM

    • DraftKings Representative

    Draftkings I really appreciate you guys being kind to give us the Ironman Achievement we were on pace to claim so thank you!
    Thank you for giving us the 25K crowns. Last year I played MLB and NBA with crowns accumulated from completing the MLB iron man challenge and I won first place on a quarter contest.

    Thank you for sticking with us through thick and thin! We want it to be made abundantly clear that we’ve got your back when it comes to making these decisions. This gesture would not be possible without the loyalty of our beloved player community! : )

    I hate to be “that guy” but why make us contact customer support if we want to delay claiming Ironman until next month? We should have the same option/ opportunity we have with our other nhl achievements
    fwiw, I at first thought this, but then talked to support and can see why it is this way. They have a technical system set up and it’s not easily modified to allow for an achievement to be advanced to next level and then left as ‘claimable’. This was a unique situation that was not accounted for up front. So, i really think they did their best on this.

    whoisjohngalt420 is correct as usual! We believe this was the best solution possible for the player community, and for those who may not see this as the best experience, our (award-winning) CX team is happy to hear you out and work with you to come to a solution.

    Rest assured, DK has got your back!

    I’m still unsure as how crowns will be taxed

    Tax questions fall outside of our team’s scope, we always advise consulting with a professional to discuss taxable reporting criteria.

    Let me also thank DK for posting lineups and live results for KBO games

    • ~ mic drop ~ *

    Woke up to find my mission is to enter any $1,000 contest today to get 5,000 crowns. Usually it’s a $15-25 mission.Too rich today for me.

    Hey there, joephoto, we’re happy to provide some context here.

    This is a known issue, which surfaced early this morning and was quickly addressed. The root cause was identified and solved, and with that, today’s active mission for all affected users was expired.

    Worry not, we’re working on a solution for everyone who didn’t get a fair shot at a mission today. Email our expert Agents at support@draftkings.com, we got your back!

    Make it Reign!

    - DraftKings Community Team

  • wolfjb1

    Why did you cancel the Charles Schwab milli-maker and start a new milli-maker? I emailed support to find out, and you response was “we sent you an email” but that’s untrue. I get promotional emails all the time from you and didn’t get one in this instance. (Yes I did check my spam email folder).

  • bigez952

    @wolfjb1 said...

    Why did you cancel the Charles Schwab milli-maker and start a new milli-maker? I emailed support to find out, and you response was “we sent you an email” but that’s untrue. I get promotional emails all the time from you and didn’t get one in this instance. (Yes I did check my spam email folder).

    They went from a 2.5 million to 3.0 million prize pool so they made it a little more tolerable in terms of payout structure. I think it was a good move to do it now realizing it was undersized instead of just letting it go and having the contest fill 4-5 days early which would upset many people as well.

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