• enchantedllama

    Hi everyone – Need some help for my retired dad who fell in love with Draftkings over the last 2 years and now is suddenly and incorrectly blocked from one of his favorite hobbies!

    The facts as I know them:

    - We live in Maryland – near both PA and WV, both of which are fine for DFS. – Yesterday, out of nowhere, he got the following error message when trying to enter a contest
    FAILED TO JOIN. You may see this error if you are running any software that is disguising your location or are in a region that does not permit contest entry at this price point.” – I did some reading (though it was all related to sportsbook and THIS is for DFS) and it suggested uninstalling and reinstalling the APP. I did that and it worked for him last night. He tried to enter today, however, and the error was back. – One thing that seemed to be VPN related – My dad does a little accounting work as a retirement gig and some of his software DOES use VPN services he said. However, he had no issues last year or ever before and has been working on taxes for folks for the last 3 months with no problems in 2021. – Both his computer AND app won’t work – the APP won’t work with WiFi or disconnected – Location services on his phone are on.

    I see tons of “it might be this” or “maybe try this” online, nothing has worked… DK support has been tolerating his many emails but no one has offered one solution.

    Dad’s a small time player. Has $125 in his account and 14,000 crowns he’s worked for 2 years to earn.

    Hoping to find a solution for him. Can anyone help out? Even a direct line to someone he can talk to rather than the random customer service emails would be helpful.

    Thanks, friends!

  • enchantedllama

    Oh! Also, I live right next door to him and I have no issues. Thnx

  • DraftKings_CM

    • DraftKings Representative

    There are several reasons why an account may be restricted for geolocation issues. DraftKings requires that all lineups must be entered while a user is physically located within a regulated state and prohibits the use of software that can be used to circumvent geographical location checks, such as a VPN or remote desktop application.

    My dad does a little accounting work as a retirement gig and some of his software DOES use VPN services he said

    This is a major clue, it is likely to be the source of his troubles. When in doubt, it may be best to contact the employer’s IT department to determine the exact VPN software that may be running. Please feel free to reach back out to our Support Team at, or chat with an agent directly using our instant chat support feature found at for further guidance.

    - DraftKings Community Team

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